Troubleshoot a Ivanti Secure Access Client Connection Issue

If the Server URL appears as Selected at random, it means that this connection was defined by the Ivanti Secure Access Client administrator. Instead of one target server, this connection is configured with a list of Ivanti Secure Access Client servers and Ivanti Secure Access Client randomly selects the target server. A Change button appears in the connection details for every connection that includes a list of servers. Your Ivanti Secure Access Client administrator can configure the list so that Ivanti Secure Access Client always connects to the first server in the list, to the server where you were most recently connected, or to a server selected randomly from the list.

The Ivanti Secure Access Client administrator can configure Ivanti Secure Access Client connections so that wireless connections work only when there is no wired connection available. As soon as you connect your computer to a wired connection, for example, by connecting it to a docking station, Ivanti Secure Access Client drops the wireless connection and uses the wired connection.

Ivanti Secure Access Client replaces the access services provided by OAC. However, OAC manages a computer’s wireless connectivity and Ivanti Secure Access Client relies on the connectivity provided by Windows. After uninstalling OAC, you must set Windows wireless networking properties to manage wireless networks.

Ivanti Secure Access Client cannot verify the identity of the server. This error or any certificate error means that Ivanti Secure Access Client cannot ensure that you are connecting to a trusted server. The server certificate might have been revoked or it might have expired. It could have been issued by a certificate authority that is not recognized by Ivanti Secure Access Client, such as when your organization uses a self-signed certificate. If your network administrator has enabled this permission, you can choose to proceed and connect to the server but you should do so only if your network administrator has advised you to ignore the certificate error.

Your endpoint does not meet one or more of the requirements that your network access policies require. If the Ivanti Secure Access Client Remediation information does not provide enough information to enable you to solve the issue, see your network administrator. When you fix the problem, Ivanti Secure Access Client will automatically connect you to the network.

If you selected the Save Settings check box when you activated a Ivanti Secure Access Client connection, the credentials you provided are used every time you activate that connection without prompting you to enter login information. However, Ivanti Secure Access Client cannot detect when you change your network password — it continues to use the saved settings, and that can result in the “Credentials were invalid” error. To resolve this issue, click File > Connections > Forget Saved Settings.

The next time you connect, you are prompted for your login credentials, and you can specify your new login information. If you select the Save Settings check box, the new credential information will be saved.

When you see the connection failed icon in the Connections pane, click the connection to display the connection status. The Details section shows the specific error, which you can click to open a window that shows a detailed description of the error.