============================================= 05/04/2026 22:48:39 INCIDENT LOG BEGIN ============================================= 22:48:39.3480988|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::SqliteStorageManager:126 - SQLite version: 3.51.0 22:48:39.3489087|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:626 - Initializing SQLite database at: C:\Program Files (x86)\Citrix\Logs\AOTListenerService\CtxLogDatabase.db 22:48:39.3508310|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:650 - SQLite database opened successfully 22:48:39.3575443|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enableWalMode:772 - WAL mode enabled for improved concurrency 22:48:39.3645443|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::createSchema:755 - Optimized database schema created successfully 22:48:39.3687463|INFO|LogInfo|CtxLogFileService::CtxLogPeriodicSyncManager::CtxLogPeriodicSyncManager:73 - Periodic sync manager created with 30 second upload interval 22:48:39.3688297|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::setMaxStoredRecords:338 - Max stored records limit set to 40000 22:48:39.3692567|WARN|LogWarning|CtxLogFileService::CtxLogFileServiceImpl::setSyncEnabled:309 - Cannot start sync - networking not configured 22:48:39.3759733|INFO|LogInfo|=== ETW Trace Listener & ETL File Parser === 22:48:39.3879729|INFO|LogInfo|Tracking file not found. Starting fresh. 22:48:39.3912515|INFO|LogInfo|Reading ctl file C:\Program Files (x86)\Citrix\ICA Client\Receiver\DiagnosticTools\AoTraceProviders.ctl 22:48:39.3924652|INFO|LogInfo|Starting continuous IPC message listening from Receiver... 22:48:39.3924991|INFO|LogInfo|Starting continuous IPC message listening from SSP... 22:48:39.4054646|INFO|LogInfo|Found 1 CTXPreRequisiteInstallLogs- folders 22:48:39.4099121|INFO|LogInfo|2E948502-7B9F-4796-8820-676E66A87F7B AoLog_Selfservice 22:48:39.4137736|INFO|LogInfo|2AD1F867-8869-4B55-9CA1-E67C7417FBBD AoLog_Receiver 22:48:39.4138006|INFO|LogInfo|C4830C11-6944-44A9-9363-03BB6F93000F AoLog_HdxCommon 22:48:39.4138662|INFO|LogInfo|2408cca3-d648-44e9-aab0-12c06c2900de AoLog_AuthManager 22:48:39.4218533|INFO|LogInfo|Found 2 CTXWorkspaceInstallLogs- folders 22:48:39.4337749|INFO|LogInfo|Configuration: Providers: 4 - AoLog_Selfservice (2e948502-7b9f-4796-8820-676e66a87f7b), Level: 16, Keywords: 0xFFFFFFFF - AoLog_Receiver (2ad1f867-8869-4b55-9ca1-e67c7417fbbd), Level: 16, Keywords: 0xFFFFFFFF - AoLog_HdxCommon (c4830c11-6944-44a9-9363-03bb6f93000f), Level: 16, Keywords: 0xFFFFFFFF - AoLog_AuthManager (2408cca3-d648-44e9-aab0-12c06c2900de), Level: 16, Keywords: 0xFFFFFFFF Buffer Size: 64KB Min Level: 1 22:48:39.4353025|INFO|LogInfo|Starting ETW listener for real-time event processing... 22:48:39.4539902|INFO|LogInfo|ETW session 'AOTRealTimeSession' started successfully. Handle: 43 22:48:39.4605768|INFO|LogInfo|Enabling 4 ETW providers... 22:48:39.4624949|INFO|LogInfo|Provider 'AoLog_Selfservice' enabled successfully. 22:48:39.4627061|INFO|LogInfo|Provider 'AoLog_Receiver' enabled successfully. 22:48:39.4628067|INFO|LogInfo|Provider 'AoLog_HdxCommon' enabled successfully. 22:48:39.4629269|INFO|LogInfo|Provider 'AoLog_AuthManager' enabled successfully. 22:48:39.4643008|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from Receiver. 22:48:39.4643074|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from SSP. 22:48:39.4709351|INFO|LogInfo|ETW Listener started. 22:48:39.4786687|INFO|LogInfo|Starting event processing... 22:48:39.4839196|INFO|LogInfo|No CWAInstaller process detected, proceeding with file read... 22:48:39.4841708|INFO|LogInfo|Processing folder: CTXPreRequisiteInstallLogs-20260430-145201 22:48:39.4867919|INFO|LogInfo|Processing log file: PreRequisiteInstaller-20260430-145201.log 22:48:39.7385549|INFO|LogInfo|Updated tracking file with folder: CTXPreRequisiteInstallLogs-20260430-145201 22:48:39.7385789|INFO|LogInfo|Processing folder: CTXWorkspaceInstallLogs-20260430-145208 22:48:39.7396124|INFO|LogInfo|Processing log file: CWAInstaller-20260430-145208.log 22:48:39.8214625|INFO|LogInfo|Updated tracking file with folder: CTXWorkspaceInstallLogs-20260430-145208 ============================================= 05/04/2026 23:39:05 INCIDENT LOG BEGIN ============================================= 23:39:05.1697485|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::SqliteStorageManager:126 - SQLite version: 3.51.0 23:39:05.1704642|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:626 - Initializing SQLite database at: C:\Program Files (x86)\Citrix\Logs\AOTListenerService\CtxLogDatabase.db 23:39:05.1762161|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:650 - SQLite database opened successfully 23:39:05.2206175|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enableWalMode:772 - WAL mode enabled for improved concurrency 23:39:05.2208455|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::createSchema:755 - Optimized database schema created successfully 23:39:05.2248463|INFO|LogInfo|CtxLogFileService::CtxLogPeriodicSyncManager::CtxLogPeriodicSyncManager:73 - Periodic sync manager created with 30 second upload interval 23:39:05.2248876|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::setMaxStoredRecords:338 - Max stored records limit set to 40000 23:39:05.2251733|WARN|LogWarning|CtxLogFileService::CtxLogFileServiceImpl::setSyncEnabled:309 - Cannot start sync - networking not configured 23:39:05.2325040|INFO|LogInfo|=== ETW Trace Listener & ETL File Parser === 23:39:05.2462457|INFO|LogInfo|Reading ctl file C:\Program Files (x86)\Citrix\ICA Client\Receiver\DiagnosticTools\AoTraceProviders.ctl 23:39:05.2467758|INFO|LogInfo|Starting continuous IPC message listening from Receiver... 23:39:05.2467884|INFO|LogInfo|Starting continuous IPC message listening from SSP... 23:39:05.2555008|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from Receiver. 23:39:05.2555010|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from SSP. 23:39:05.2635563|INFO|LogInfo|2E948502-7B9F-4796-8820-676E66A87F7B AoLog_Selfservice 23:39:05.2659536|INFO|LogInfo|2AD1F867-8869-4B55-9CA1-E67C7417FBBD AoLog_Receiver 23:39:05.2659851|INFO|LogInfo|C4830C11-6944-44A9-9363-03BB6F93000F AoLog_HdxCommon 23:39:05.2660224|INFO|LogInfo|2408cca3-d648-44e9-aab0-12c06c2900de AoLog_AuthManager 23:39:05.2824238|INFO|LogInfo|Configuration: Providers: 4 - AoLog_Selfservice (2e948502-7b9f-4796-8820-676e66a87f7b), Level: 16, Keywords: 0xFFFFFFFF - AoLog_Receiver (2ad1f867-8869-4b55-9ca1-e67c7417fbbd), Level: 16, Keywords: 0xFFFFFFFF - AoLog_HdxCommon (c4830c11-6944-44a9-9363-03bb6f93000f), Level: 16, Keywords: 0xFFFFFFFF - AoLog_AuthManager (2408cca3-d648-44e9-aab0-12c06c2900de), Level: 16, Keywords: 0xFFFFFFFF Buffer Size: 64KB Min Level: 1 23:39:05.2838832|INFO|LogInfo|Starting ETW listener for real-time event processing... 23:39:05.2993164|INFO|LogInfo|ETW session 'AOTRealTimeSession' started successfully. Handle: 43 23:39:05.3051405|INFO|LogInfo|Enabling 4 ETW providers... 23:39:05.3065953|INFO|LogInfo|Provider 'AoLog_Selfservice' enabled successfully. 23:39:05.3067612|INFO|LogInfo|Provider 'AoLog_Receiver' enabled successfully. 23:39:05.3068333|INFO|LogInfo|Provider 'AoLog_HdxCommon' enabled successfully. 23:39:05.3069395|INFO|LogInfo|Provider 'AoLog_AuthManager' enabled successfully. 23:39:05.3128279|INFO|LogInfo|ETW Listener started. 23:39:05.3183510|INFO|LogInfo|Starting event processing... 23:39:05.3782864|INFO|LogInfo|Loaded tracking info with 2 sent folders. 23:39:05.4065929|INFO|LogInfo|Found 1 CTXPreRequisiteInstallLogs- folders 23:39:05.4392990|INFO|LogInfo|Found 2 CTXWorkspaceInstallLogs- folders 23:39:05.4395415|INFO|LogInfo|No new log folders to process. ============================================= 05/05/2026 23:52:24 INCIDENT LOG BEGIN ============================================= 23:52:24.1040098|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::SqliteStorageManager:126 - SQLite version: 3.51.0 23:52:24.1043300|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:626 - Initializing SQLite database at: C:\Program Files (x86)\Citrix\Logs\AOTListenerService\CtxLogDatabase.db 23:52:24.1065507|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:650 - SQLite database opened successfully 23:52:24.1370393|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enableWalMode:772 - WAL mode enabled for improved concurrency 23:52:24.1371293|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::createSchema:755 - Optimized database schema created successfully 23:52:24.1389057|INFO|LogInfo|CtxLogFileService::CtxLogPeriodicSyncManager::CtxLogPeriodicSyncManager:73 - Periodic sync manager created with 30 second upload interval 23:52:24.1389378|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::setMaxStoredRecords:338 - Max stored records limit set to 40000 23:52:24.1391034|WARN|LogWarning|CtxLogFileService::CtxLogFileServiceImpl::setSyncEnabled:309 - Cannot start sync - networking not configured 23:52:24.1428719|INFO|LogInfo|=== ETW Trace Listener & ETL File Parser === 23:52:24.1501717|INFO|LogInfo|Reading ctl file C:\Program Files (x86)\Citrix\ICA Client\Receiver\DiagnosticTools\AoTraceProviders.ctl 23:52:24.1516243|INFO|LogInfo|Starting continuous IPC message listening from Receiver... 23:52:24.1516383|INFO|LogInfo|Starting continuous IPC message listening from SSP... 23:52:24.1565137|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from SSP. 23:52:24.1565496|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from Receiver. 23:52:24.1593377|INFO|LogInfo|2E948502-7B9F-4796-8820-676E66A87F7B AoLog_Selfservice 23:52:24.1607006|INFO|LogInfo|2AD1F867-8869-4B55-9CA1-E67C7417FBBD AoLog_Receiver 23:52:24.1607233|INFO|LogInfo|C4830C11-6944-44A9-9363-03BB6F93000F AoLog_HdxCommon 23:52:24.1607482|INFO|LogInfo|2408cca3-d648-44e9-aab0-12c06c2900de AoLog_AuthManager 23:52:24.1683886|INFO|LogInfo|Configuration: Providers: 4 - AoLog_Selfservice (2e948502-7b9f-4796-8820-676e66a87f7b), Level: 16, Keywords: 0xFFFFFFFF - AoLog_Receiver (2ad1f867-8869-4b55-9ca1-e67c7417fbbd), Level: 16, Keywords: 0xFFFFFFFF - AoLog_HdxCommon (c4830c11-6944-44a9-9363-03bb6f93000f), Level: 16, Keywords: 0xFFFFFFFF - AoLog_AuthManager (2408cca3-d648-44e9-aab0-12c06c2900de), Level: 16, Keywords: 0xFFFFFFFF Buffer Size: 64KB Min Level: 1 23:52:24.1691407|INFO|LogInfo|Starting ETW listener for real-time event processing... 23:52:24.1763496|INFO|LogInfo|ETW session 'AOTRealTimeSession' started successfully. Handle: 45 23:52:24.1793112|INFO|LogInfo|Enabling 4 ETW providers... 23:52:24.1804208|INFO|LogInfo|Provider 'AoLog_Selfservice' enabled successfully. 23:52:24.1805180|INFO|LogInfo|Provider 'AoLog_Receiver' enabled successfully. 23:52:24.1805551|INFO|LogInfo|Provider 'AoLog_HdxCommon' enabled successfully. 23:52:24.1806062|INFO|LogInfo|Provider 'AoLog_AuthManager' enabled successfully. 23:52:24.1831761|INFO|LogInfo|ETW Listener started. 23:52:24.1866970|INFO|LogInfo|Starting event processing... 23:52:24.1986735|INFO|LogInfo|Loaded tracking info with 2 sent folders. 23:52:24.2043380|INFO|LogInfo|Found 1 CTXPreRequisiteInstallLogs- folders 23:52:24.2158119|INFO|LogInfo|Found 2 CTXWorkspaceInstallLogs- folders 23:52:24.2159014|INFO|LogInfo|No new log folders to process. 1.00:41:54.4165500|INFO|LogInfo|SSP connected for sending msgs, client handle: 1376 1.00:41:54.5593525|INFO|LogInfo|Client valid: True 1.00:41:54.5593714|INFO|LogInfo|Valid client connected, starting message processing loop. 1.00:41:54.7111508|INFO|LogInfo|New client message from SSP 1.00:41:54.7119885|INFO|LogInfo|Log server info received: Logserver Url: , StaTicket: , GatewayUrl: 1.00:41:54.7140635|INFO|LogInfo|CtxLogFileService::CtxLogPeriodicSyncManager::setApiClient:194 - API client removed from sync manager - uploads disabled 1.00:41:54.7141144|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::clearNetworkingConfiguration:222 - CtxLogFileServiceImpl::clearNetworkingConfiguration Networking configuration cleared - service now in storage-only mode 1.00:41:54.7141296|INFO|LogInfo|Receiver message processed response: 1.00:41:54.7144824|INFO|LogInfo|New client message from SSP 1.00:41:54.7145064|INFO|LogInfo|Log server info received: Logserver Url: , StaTicket: , GatewayUrl: 1.00:41:54.7145319|INFO|LogInfo|CtxLogFileService::CtxLogPeriodicSyncManager::setApiClient:194 - API client removed from sync manager - uploads disabled 1.00:41:54.7145534|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::clearNetworkingConfiguration:222 - CtxLogFileServiceImpl::clearNetworkingConfiguration Networking configuration cleared - service now in storage-only mode 1.00:41:54.7145582|INFO|LogInfo|Receiver message processed response: 1.00:55:39.3807973|INFO|LogInfo|Received empty message, client may have disconnected. 1.00:55:39.3808285|INFO|LogInfo|Finished processing messages for this client connection. 1.00:55:39.3814088|INFO|LogInfo|Client message processing completed. 1.00:55:39.3814582|INFO|LogInfo|Named pipe server instance disposed successfully. 1.00:55:39.3825995|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from SSP. 1.00:56:17.4677176|INFO|LogInfo|SSP connected for sending msgs, client handle: 2120 1.00:56:17.5185804|INFO|LogInfo|Client valid: True 1.00:56:17.5186085|INFO|LogInfo|Valid client connected, starting message processing loop. 1.00:56:17.5188740|INFO|LogInfo|New client message from SSP 1.00:56:17.5188913|INFO|LogInfo|Log server info received: Logserver Url: , StaTicket: , GatewayUrl: 1.00:56:17.5189176|INFO|LogInfo|CtxLogFileService::CtxLogPeriodicSyncManager::setApiClient:194 - API client removed from sync manager - uploads disabled 1.00:56:17.5189277|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::clearNetworkingConfiguration:222 - CtxLogFileServiceImpl::clearNetworkingConfiguration Networking configuration cleared - service now in storage-only mode 1.00:56:17.5189303|INFO|LogInfo|Receiver message processed response: 1.00:56:17.5316826|INFO|LogInfo|New client message from SSP 1.00:56:17.5317083|INFO|LogInfo|Log server info received: Logserver Url: , StaTicket: , GatewayUrl: 1.00:56:17.5317315|INFO|LogInfo|CtxLogFileService::CtxLogPeriodicSyncManager::setApiClient:194 - API client removed from sync manager - uploads disabled 1.00:56:17.5317483|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::clearNetworkingConfiguration:222 - CtxLogFileServiceImpl::clearNetworkingConfiguration Networking configuration cleared - service now in storage-only mode 1.00:56:17.5317534|INFO|LogInfo|Receiver message processed response: ============================================= 05/07/2026 08:39:36 INCIDENT LOG BEGIN ============================================= 08:39:36.0888761|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::SqliteStorageManager:126 - SQLite version: 3.51.0 08:39:36.0893862|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:626 - Initializing SQLite database at: C:\Program Files (x86)\Citrix\Logs\AOTListenerService\CtxLogDatabase.db 08:39:36.0920822|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:650 - SQLite database opened successfully 08:39:36.1295336|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enableWalMode:772 - WAL mode enabled for improved concurrency 08:39:36.1296265|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::createSchema:755 - Optimized database schema created successfully 08:39:36.1314650|INFO|LogInfo|CtxLogFileService::CtxLogPeriodicSyncManager::CtxLogPeriodicSyncManager:73 - Periodic sync manager created with 30 second upload interval 08:39:36.1315082|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::setMaxStoredRecords:338 - Max stored records limit set to 40000 08:39:36.1316858|WARN|LogWarning|CtxLogFileService::CtxLogFileServiceImpl::setSyncEnabled:309 - Cannot start sync - networking not configured 08:39:36.1428857|INFO|LogInfo|=== ETW Trace Listener & ETL File Parser === 08:39:36.1500988|INFO|LogInfo|Reading ctl file C:\Program Files (x86)\Citrix\ICA Client\Receiver\DiagnosticTools\AoTraceProviders.ctl 08:39:36.1536085|INFO|LogInfo|Starting continuous IPC message listening from SSP... 08:39:36.1536083|INFO|LogInfo|Starting continuous IPC message listening from Receiver... 08:39:36.1606536|INFO|LogInfo|2E948502-7B9F-4796-8820-676E66A87F7B AoLog_Selfservice 08:39:36.1621103|INFO|LogInfo|2AD1F867-8869-4B55-9CA1-E67C7417FBBD AoLog_Receiver 08:39:36.1621296|INFO|LogInfo|C4830C11-6944-44A9-9363-03BB6F93000F AoLog_HdxCommon 08:39:36.1621546|INFO|LogInfo|2408cca3-d648-44e9-aab0-12c06c2900de AoLog_AuthManager 08:39:36.1652437|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from SSP. 08:39:36.1652437|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from Receiver. 08:39:36.1701875|INFO|LogInfo|Configuration: Providers: 4 - AoLog_Selfservice (2e948502-7b9f-4796-8820-676e66a87f7b), Level: 16, Keywords: 0xFFFFFFFF - AoLog_Receiver (2ad1f867-8869-4b55-9ca1-e67c7417fbbd), Level: 16, Keywords: 0xFFFFFFFF - AoLog_HdxCommon (c4830c11-6944-44a9-9363-03bb6f93000f), Level: 16, Keywords: 0xFFFFFFFF - AoLog_AuthManager (2408cca3-d648-44e9-aab0-12c06c2900de), Level: 16, Keywords: 0xFFFFFFFF Buffer Size: 64KB Min Level: 1 08:39:36.1711740|INFO|LogInfo|Starting ETW listener for real-time event processing... 08:39:36.1802748|INFO|LogInfo|ETW session 'AOTRealTimeSession' started successfully. Handle: 42 08:39:36.1832122|INFO|LogInfo|Enabling 4 ETW providers... 08:39:36.1842041|INFO|LogInfo|Provider 'AoLog_Selfservice' enabled successfully. 08:39:36.1843300|INFO|LogInfo|Provider 'AoLog_Receiver' enabled successfully. 08:39:36.1843926|INFO|LogInfo|Provider 'AoLog_HdxCommon' enabled successfully. 08:39:36.1844485|INFO|LogInfo|Provider 'AoLog_AuthManager' enabled successfully. 08:39:36.1877807|INFO|LogInfo|ETW Listener started. 08:39:36.1906343|INFO|LogInfo|Starting event processing... 08:39:36.2189143|INFO|LogInfo|Loaded tracking info with 2 sent folders. 08:39:36.2274904|INFO|LogInfo|Found 1 CTXPreRequisiteInstallLogs- folders 08:39:36.2486669|INFO|LogInfo|Found 2 CTXWorkspaceInstallLogs- folders 08:39:36.2487778|INFO|LogInfo|No new log folders to process. 20:44:27.8990445|ERRO|LogError|Error in event callback: External component has thrown an exception. 20:44:40.4281067|ERRO|LogError|Error in event callback: External component has thrown an exception. 20:44:41.6789379|ERRO|LogError|Error in event callback: External component has thrown an exception. 20:44:51.8889596|ERRO|LogError|Error in event callback: External component has thrown an exception. 20:44:51.8894996|ERRO|LogError|Error in event callback: External component has thrown an exception. 20:44:51.8901784|ERRO|LogError|Error in event callback: External component has thrown an exception. 20:44:51.8907961|ERRO|LogError|Error in event callback: External component has thrown an exception. ============================================= 05/07/2026 22:25:13 INCIDENT LOG BEGIN ============================================= 22:25:13.0674560|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::SqliteStorageManager:126 - SQLite version: 3.51.0 22:25:13.0677569|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:626 - Initializing SQLite database at: C:\Program Files (x86)\Citrix\Logs\AOTListenerService\CtxLogDatabase.db 22:25:13.0703426|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:650 - SQLite database opened successfully 22:25:13.0954330|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enableWalMode:772 - WAL mode enabled for improved concurrency 22:25:13.0955164|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::createSchema:755 - Optimized database schema created successfully 22:25:13.0970288|INFO|LogInfo|CtxLogFileService::CtxLogPeriodicSyncManager::CtxLogPeriodicSyncManager:73 - Periodic sync manager created with 30 second upload interval 22:25:13.0970620|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::setMaxStoredRecords:338 - Max stored records limit set to 40000 22:25:13.0972139|WARN|LogWarning|CtxLogFileService::CtxLogFileServiceImpl::setSyncEnabled:309 - Cannot start sync - networking not configured 22:25:13.1131281|INFO|LogInfo|=== ETW Trace Listener & ETL File Parser === 22:25:13.1189518|INFO|LogInfo|Reading ctl file C:\Program Files (x86)\Citrix\ICA Client\Receiver\DiagnosticTools\AoTraceProviders.ctl 22:25:13.1243783|INFO|LogInfo|Starting continuous IPC message listening from Receiver... 22:25:13.1243853|INFO|LogInfo|Starting continuous IPC message listening from SSP... 22:25:13.1278278|INFO|LogInfo|2E948502-7B9F-4796-8820-676E66A87F7B AoLog_Selfservice 22:25:13.1285952|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from SSP. 22:25:13.1289527|INFO|LogInfo|2AD1F867-8869-4B55-9CA1-E67C7417FBBD AoLog_Receiver 22:25:13.1289642|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from Receiver. 22:25:13.1289656|INFO|LogInfo|C4830C11-6944-44A9-9363-03BB6F93000F AoLog_HdxCommon 22:25:13.1289915|INFO|LogInfo|2408cca3-d648-44e9-aab0-12c06c2900de AoLog_AuthManager 22:25:13.1360046|INFO|LogInfo|Configuration: Providers: 4 - AoLog_Selfservice (2e948502-7b9f-4796-8820-676e66a87f7b), Level: 16, Keywords: 0xFFFFFFFF - AoLog_Receiver (2ad1f867-8869-4b55-9ca1-e67c7417fbbd), Level: 16, Keywords: 0xFFFFFFFF - AoLog_HdxCommon (c4830c11-6944-44a9-9363-03bb6f93000f), Level: 16, Keywords: 0xFFFFFFFF - AoLog_AuthManager (2408cca3-d648-44e9-aab0-12c06c2900de), Level: 16, Keywords: 0xFFFFFFFF Buffer Size: 64KB Min Level: 1 22:25:13.1368334|INFO|LogInfo|Starting ETW listener for real-time event processing... 22:25:13.1483909|INFO|LogInfo|ETW session 'AOTRealTimeSession' started successfully. Handle: 22 22:25:13.1509427|INFO|LogInfo|Enabling 4 ETW providers... 22:25:13.1516674|INFO|LogInfo|Provider 'AoLog_Selfservice' enabled successfully. 22:25:13.1517458|INFO|LogInfo|Provider 'AoLog_Receiver' enabled successfully. 22:25:13.1517811|INFO|LogInfo|Provider 'AoLog_HdxCommon' enabled successfully. 22:25:13.1518315|INFO|LogInfo|Provider 'AoLog_AuthManager' enabled successfully. 22:25:13.1545999|INFO|LogInfo|ETW Listener started. 22:25:13.1580663|INFO|LogInfo|Starting event processing... 22:25:13.1870634|INFO|LogInfo|Loaded tracking info with 2 sent folders. 22:25:13.1977616|INFO|LogInfo|Found 1 CTXPreRequisiteInstallLogs- folders 22:25:13.2093745|INFO|LogInfo|Found 2 CTXWorkspaceInstallLogs- folders 22:25:13.2094535|INFO|LogInfo|No new log folders to process. 1.11:54:21.8429156|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.13:22:25.4460551|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.13:22:25.4930537|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.13:22:25.4937876|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.13:22:26.6857497|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.13:22:26.6870222|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.13:22:26.7205298|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.13:22:30.1695737|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.13:22:30.1930586|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.13:22:30.1938176|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.13:22:33.2091516|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.13:22:33.2111920|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.13:22:33.2192350|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.13:22:36.2745487|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.13:22:36.2755114|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.13:22:36.2761703|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.13:22:39.2778354|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.13:22:39.2784472|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.13:22:39.2795738|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.13:22:42.2734927|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.13:22:42.2743277|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.13:22:42.2754291|ERRO|LogError|Error in event callback: External component has thrown an exception. ============================================= 05/08/2026 13:29:29 INCIDENT LOG BEGIN ============================================= 13:29:29.0723156|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::SqliteStorageManager:126 - SQLite version: 3.51.0 13:29:29.0726307|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:626 - Initializing SQLite database at: C:\Program Files (x86)\Citrix\Logs\AOTListenerService\CtxLogDatabase.db 13:29:29.0754640|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:650 - SQLite database opened successfully 13:29:29.0960140|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enableWalMode:772 - WAL mode enabled for improved concurrency 13:29:29.0961093|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::createSchema:755 - Optimized database schema created successfully 13:29:29.0977320|INFO|LogInfo|CtxLogFileService::CtxLogPeriodicSyncManager::CtxLogPeriodicSyncManager:73 - Periodic sync manager created with 30 second upload interval 13:29:29.0977730|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::setMaxStoredRecords:338 - Max stored records limit set to 40000 13:29:29.0979235|WARN|LogWarning|CtxLogFileService::CtxLogFileServiceImpl::setSyncEnabled:309 - Cannot start sync - networking not configured 13:29:29.1100736|INFO|LogInfo|=== ETW Trace Listener & ETL File Parser === 13:29:29.1162883|INFO|LogInfo|Reading ctl file C:\Program Files (x86)\Citrix\ICA Client\Receiver\DiagnosticTools\AoTraceProviders.ctl 13:29:29.1166619|INFO|LogInfo|Starting continuous IPC message listening from SSP... 13:29:29.1179090|INFO|LogInfo|Starting continuous IPC message listening from Receiver... 13:29:29.1212427|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from Receiver. 13:29:29.1212427|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from SSP. 13:29:29.1254726|INFO|LogInfo|2E948502-7B9F-4796-8820-676E66A87F7B AoLog_Selfservice 13:29:29.1268085|INFO|LogInfo|2AD1F867-8869-4B55-9CA1-E67C7417FBBD AoLog_Receiver 13:29:29.1268257|INFO|LogInfo|C4830C11-6944-44A9-9363-03BB6F93000F AoLog_HdxCommon 13:29:29.1268461|INFO|LogInfo|2408cca3-d648-44e9-aab0-12c06c2900de AoLog_AuthManager 13:29:29.1341840|INFO|LogInfo|Configuration: Providers: 4 - AoLog_Selfservice (2e948502-7b9f-4796-8820-676e66a87f7b), Level: 16, Keywords: 0xFFFFFFFF - AoLog_Receiver (2ad1f867-8869-4b55-9ca1-e67c7417fbbd), Level: 16, Keywords: 0xFFFFFFFF - AoLog_HdxCommon (c4830c11-6944-44a9-9363-03bb6f93000f), Level: 16, Keywords: 0xFFFFFFFF - AoLog_AuthManager (2408cca3-d648-44e9-aab0-12c06c2900de), Level: 16, Keywords: 0xFFFFFFFF Buffer Size: 64KB Min Level: 1 13:29:29.1348483|INFO|LogInfo|Starting ETW listener for real-time event processing... 13:29:29.1420181|INFO|LogInfo|ETW session 'AOTRealTimeSession' started successfully. Handle: 22 13:29:29.1447449|INFO|LogInfo|Enabling 4 ETW providers... 13:29:29.1455314|INFO|LogInfo|Provider 'AoLog_Selfservice' enabled successfully. 13:29:29.1456206|INFO|LogInfo|Provider 'AoLog_Receiver' enabled successfully. 13:29:29.1456576|INFO|LogInfo|Provider 'AoLog_HdxCommon' enabled successfully. 13:29:29.1457074|INFO|LogInfo|Provider 'AoLog_AuthManager' enabled successfully. 13:29:29.1478064|INFO|LogInfo|ETW Listener started. 13:29:29.1513873|INFO|LogInfo|Starting event processing... 13:29:29.1754745|INFO|LogInfo|Loaded tracking info with 2 sent folders. 13:29:29.1847352|INFO|LogInfo|Found 1 CTXPreRequisiteInstallLogs- folders 13:29:29.1977044|INFO|LogInfo|Found 2 CTXWorkspaceInstallLogs- folders 13:29:29.1977783|INFO|LogInfo|No new log folders to process. 16:01:13.7832620|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:01:15.0252062|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:01:15.0256386|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:01:21.1843580|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:01:31.2150097|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:01:31.2153933|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:01:33.8667882|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:01:35.1178153|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:01:35.1183308|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:13:39.5337897|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:13:42.8632790|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:13:42.8641194|ERRO|LogError|Error in event callback: External component has thrown an exception. 19:13:38.4024722|ERRO|LogError|Error in event callback: External component has thrown an exception. 19:13:41.6113279|ERRO|LogError|Error in event callback: External component has thrown an exception. 19:13:41.6116427|ERRO|LogError|Error in event callback: External component has thrown an exception. 19:13:46.8489235|ERRO|LogError|Error in event callback: External component has thrown an exception. 19:13:56.8769324|ERRO|LogError|Error in event callback: External component has thrown an exception. 19:13:56.8773170|ERRO|LogError|Error in event callback: External component has thrown an exception. 19:13:59.5369622|ERRO|LogError|Error in event callback: External component has thrown an exception. 19:14:00.7878780|ERRO|LogError|Error in event callback: External component has thrown an exception. 19:14:00.7885710|ERRO|LogError|Error in event callback: External component has thrown an exception. 19:14:06.9111967|ERRO|LogError|Error in event callback: External component has thrown an exception. 19:14:16.9445285|ERRO|LogError|Error in event callback: External component has thrown an exception. 19:14:16.9448515|ERRO|LogError|Error in event callback: External component has thrown an exception. 19:14:16.9473661|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:03:31.7517283|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:03:32.9958953|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:03:32.9963940|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:03:39.1214738|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:03:49.1497182|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:03:49.1532055|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:03:51.8206357|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:03:53.0711834|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:03:53.0716757|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:03:59.1880656|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:04:09.2203900|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:04:09.2207983|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:04:09.2231241|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:06:12.7035715|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:06:13.9548671|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:06:13.9550966|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:06:20.0849479|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:06:30.1122962|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:06:30.1127352|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:06:32.7830045|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:06:34.0339222|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:06:34.0347906|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:06:40.1490297|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:06:50.1774163|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:06:50.1775322|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:06:50.1805663|ERRO|LogError|Error in event callback: External component has thrown an exception. ============================================= 05/09/2026 16:06:41 INCIDENT LOG BEGIN ============================================= 16:06:41.0627063|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::SqliteStorageManager:126 - SQLite version: 3.51.0 16:06:41.0632061|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:626 - Initializing SQLite database at: C:\Program Files (x86)\Citrix\Logs\AOTListenerService\CtxLogDatabase.db 16:06:41.0676381|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:650 - SQLite database opened successfully 16:06:41.0970627|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enableWalMode:772 - WAL mode enabled for improved concurrency 16:06:41.0971961|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::createSchema:755 - Optimized database schema created successfully 16:06:41.0995895|INFO|LogInfo|CtxLogFileService::CtxLogPeriodicSyncManager::CtxLogPeriodicSyncManager:73 - Periodic sync manager created with 30 second upload interval 16:06:41.0996171|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::setMaxStoredRecords:338 - Max stored records limit set to 40000 16:06:41.0998289|WARN|LogWarning|CtxLogFileService::CtxLogFileServiceImpl::setSyncEnabled:309 - Cannot start sync - networking not configured 16:06:41.1033617|INFO|LogInfo|=== ETW Trace Listener & ETL File Parser === 16:06:41.1094997|INFO|LogInfo|Reading ctl file C:\Program Files (x86)\Citrix\ICA Client\Receiver\DiagnosticTools\AoTraceProviders.ctl 16:06:41.1096476|INFO|LogInfo|Starting continuous IPC message listening from Receiver... 16:06:41.1097690|INFO|LogInfo|Starting continuous IPC message listening from SSP... 16:06:41.1148405|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from SSP. 16:06:41.1148460|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from Receiver. 16:06:41.1184031|INFO|LogInfo|2E948502-7B9F-4796-8820-676E66A87F7B AoLog_Selfservice 16:06:41.1197562|INFO|LogInfo|2AD1F867-8869-4B55-9CA1-E67C7417FBBD AoLog_Receiver 16:06:41.1197761|INFO|LogInfo|C4830C11-6944-44A9-9363-03BB6F93000F AoLog_HdxCommon 16:06:41.1197983|INFO|LogInfo|2408cca3-d648-44e9-aab0-12c06c2900de AoLog_AuthManager 16:06:41.1279737|INFO|LogInfo|Configuration: Providers: 4 - AoLog_Selfservice (2e948502-7b9f-4796-8820-676e66a87f7b), Level: 16, Keywords: 0xFFFFFFFF - AoLog_Receiver (2ad1f867-8869-4b55-9ca1-e67c7417fbbd), Level: 16, Keywords: 0xFFFFFFFF - AoLog_HdxCommon (c4830c11-6944-44a9-9363-03bb6f93000f), Level: 16, Keywords: 0xFFFFFFFF - AoLog_AuthManager (2408cca3-d648-44e9-aab0-12c06c2900de), Level: 16, Keywords: 0xFFFFFFFF Buffer Size: 64KB Min Level: 1 16:06:41.1285535|INFO|LogInfo|Starting ETW listener for real-time event processing... 16:06:41.1355353|INFO|LogInfo|ETW session 'AOTRealTimeSession' started successfully. Handle: 41 16:06:41.1380323|INFO|LogInfo|Enabling 4 ETW providers... 16:06:41.1387250|INFO|LogInfo|Provider 'AoLog_Selfservice' enabled successfully. 16:06:41.1388076|INFO|LogInfo|Provider 'AoLog_Receiver' enabled successfully. 16:06:41.1388460|INFO|LogInfo|Provider 'AoLog_HdxCommon' enabled successfully. 16:06:41.1388939|INFO|LogInfo|Provider 'AoLog_AuthManager' enabled successfully. 16:06:41.1411132|INFO|LogInfo|ETW Listener started. 16:06:41.1444405|INFO|LogInfo|Starting event processing... 16:06:41.1510055|INFO|LogInfo|Loaded tracking info with 2 sent folders. 16:06:41.1560208|INFO|LogInfo|Found 1 CTXPreRequisiteInstallLogs- folders 16:06:41.1638170|INFO|LogInfo|Found 2 CTXWorkspaceInstallLogs- folders 16:06:41.1638840|INFO|LogInfo|No new log folders to process. 16:44:49.5994310|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:44:50.8427579|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:44:50.8430403|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:44:56.9829805|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:45:07.0112708|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:45:07.0116556|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:45:09.6659107|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:45:10.9158065|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:45:10.9161688|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:45:17.0467680|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:45:27.0759949|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:45:27.0763025|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:45:27.0784028|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:53:04.4001299|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:53:05.6512313|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:53:05.6517786|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:53:11.7822067|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:53:21.8114023|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:53:21.8118549|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:53:24.4671002|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:53:25.7179941|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:53:25.7183260|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:53:31.8479442|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:53:41.8763191|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:53:41.8765621|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:53:41.8787893|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:54:12.8923655|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:54:14.1431124|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:54:14.1432790|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:54:20.2808615|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:54:30.3098928|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:54:30.3100585|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:54:32.9734451|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:54:34.2241896|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:54:34.2245548|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:54:40.3439147|ERRO|LogError|Error in event callback: External component has thrown an exception. ============================================= 05/10/2026 18:31:19 INCIDENT LOG BEGIN ============================================= 18:31:19.0730801|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::SqliteStorageManager:126 - SQLite version: 3.51.0 18:31:19.0736073|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:626 - Initializing SQLite database at: C:\Program Files (x86)\Citrix\Logs\AOTListenerService\CtxLogDatabase.db 18:31:19.0783625|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:650 - SQLite database opened successfully 18:31:19.1003028|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enableWalMode:772 - WAL mode enabled for improved concurrency 18:31:19.1004364|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::createSchema:755 - Optimized database schema created successfully 18:31:19.1027625|INFO|LogInfo|CtxLogFileService::CtxLogPeriodicSyncManager::CtxLogPeriodicSyncManager:73 - Periodic sync manager created with 30 second upload interval 18:31:19.1027898|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::setMaxStoredRecords:338 - Max stored records limit set to 40000 18:31:19.1029871|WARN|LogWarning|CtxLogFileService::CtxLogFileServiceImpl::setSyncEnabled:309 - Cannot start sync - networking not configured 18:31:19.1054463|INFO|LogInfo|=== ETW Trace Listener & ETL File Parser === 18:31:19.1113762|INFO|LogInfo|Starting continuous IPC message listening from Receiver... 18:31:19.1113865|INFO|LogInfo|Starting continuous IPC message listening from SSP... 18:31:19.1124747|INFO|LogInfo|Reading ctl file C:\Program Files (x86)\Citrix\ICA Client\Receiver\DiagnosticTools\AoTraceProviders.ctl 18:31:19.1168560|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from SSP. 18:31:19.1168560|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from Receiver. 18:31:19.1218651|INFO|LogInfo|2E948502-7B9F-4796-8820-676E66A87F7B AoLog_Selfservice 18:31:19.1232777|INFO|LogInfo|2AD1F867-8869-4B55-9CA1-E67C7417FBBD AoLog_Receiver 18:31:19.1233003|INFO|LogInfo|C4830C11-6944-44A9-9363-03BB6F93000F AoLog_HdxCommon 18:31:19.1233255|INFO|LogInfo|2408cca3-d648-44e9-aab0-12c06c2900de AoLog_AuthManager 18:31:19.1321171|INFO|LogInfo|Configuration: Providers: 4 - AoLog_Selfservice (2e948502-7b9f-4796-8820-676e66a87f7b), Level: 16, Keywords: 0xFFFFFFFF - AoLog_Receiver (2ad1f867-8869-4b55-9ca1-e67c7417fbbd), Level: 16, Keywords: 0xFFFFFFFF - AoLog_HdxCommon (c4830c11-6944-44a9-9363-03bb6f93000f), Level: 16, Keywords: 0xFFFFFFFF - AoLog_AuthManager (2408cca3-d648-44e9-aab0-12c06c2900de), Level: 16, Keywords: 0xFFFFFFFF Buffer Size: 64KB Min Level: 1 18:31:19.1329417|INFO|LogInfo|Starting ETW listener for real-time event processing... 18:31:19.1417440|INFO|LogInfo|ETW session 'AOTRealTimeSession' started successfully. Handle: 41 18:31:19.1446658|INFO|LogInfo|Enabling 4 ETW providers... 18:31:19.1455484|INFO|LogInfo|Provider 'AoLog_Selfservice' enabled successfully. 18:31:19.1456412|INFO|LogInfo|Provider 'AoLog_Receiver' enabled successfully. 18:31:19.1456819|INFO|LogInfo|Provider 'AoLog_HdxCommon' enabled successfully. 18:31:19.1457341|INFO|LogInfo|Provider 'AoLog_AuthManager' enabled successfully. 18:31:19.1485616|INFO|LogInfo|ETW Listener started. 18:31:19.1527065|INFO|LogInfo|Starting event processing... 18:31:19.1634976|INFO|LogInfo|Loaded tracking info with 2 sent folders. 18:31:19.1708901|INFO|LogInfo|Found 1 CTXPreRequisiteInstallLogs- folders 18:31:19.1809778|INFO|LogInfo|Found 2 CTXWorkspaceInstallLogs- folders 18:31:19.1810518|INFO|LogInfo|No new log folders to process. ============================================= 05/11/2026 07:12:43 INCIDENT LOG BEGIN ============================================= 07:12:43.0687384|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::SqliteStorageManager:126 - SQLite version: 3.51.0 07:12:43.0692619|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:626 - Initializing SQLite database at: C:\Program Files (x86)\Citrix\Logs\AOTListenerService\CtxLogDatabase.db 07:12:43.0736493|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:650 - SQLite database opened successfully 07:12:43.1015114|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enableWalMode:772 - WAL mode enabled for improved concurrency 07:12:43.1016077|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::createSchema:755 - Optimized database schema created successfully 07:12:43.1040225|INFO|LogInfo|CtxLogFileService::CtxLogPeriodicSyncManager::CtxLogPeriodicSyncManager:73 - Periodic sync manager created with 30 second upload interval 07:12:43.1040479|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::setMaxStoredRecords:338 - Max stored records limit set to 40000 07:12:43.1042666|WARN|LogWarning|CtxLogFileService::CtxLogFileServiceImpl::setSyncEnabled:309 - Cannot start sync - networking not configured 07:12:43.1074385|INFO|LogInfo|=== ETW Trace Listener & ETL File Parser === 07:12:43.1143736|INFO|LogInfo|Reading ctl file C:\Program Files (x86)\Citrix\ICA Client\Receiver\DiagnosticTools\AoTraceProviders.ctl 07:12:43.1152187|INFO|LogInfo|Starting continuous IPC message listening from SSP... 07:12:43.1152185|INFO|LogInfo|Starting continuous IPC message listening from Receiver... 07:12:43.1201567|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from SSP. 07:12:43.1201566|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from Receiver. 07:12:43.1237015|INFO|LogInfo|2E948502-7B9F-4796-8820-676E66A87F7B AoLog_Selfservice 07:12:43.1249565|INFO|LogInfo|2AD1F867-8869-4B55-9CA1-E67C7417FBBD AoLog_Receiver 07:12:43.1249758|INFO|LogInfo|C4830C11-6944-44A9-9363-03BB6F93000F AoLog_HdxCommon 07:12:43.1249965|INFO|LogInfo|2408cca3-d648-44e9-aab0-12c06c2900de AoLog_AuthManager 07:12:43.1327491|INFO|LogInfo|Configuration: Providers: 4 - AoLog_Selfservice (2e948502-7b9f-4796-8820-676e66a87f7b), Level: 16, Keywords: 0xFFFFFFFF - AoLog_Receiver (2ad1f867-8869-4b55-9ca1-e67c7417fbbd), Level: 16, Keywords: 0xFFFFFFFF - AoLog_HdxCommon (c4830c11-6944-44a9-9363-03bb6f93000f), Level: 16, Keywords: 0xFFFFFFFF - AoLog_AuthManager (2408cca3-d648-44e9-aab0-12c06c2900de), Level: 16, Keywords: 0xFFFFFFFF Buffer Size: 64KB Min Level: 1 07:12:43.1336627|INFO|LogInfo|Starting ETW listener for real-time event processing... 07:12:43.1402494|INFO|LogInfo|ETW session 'AOTRealTimeSession' started successfully. Handle: 22 07:12:43.1437586|INFO|LogInfo|Enabling 4 ETW providers... 07:12:43.1445637|INFO|LogInfo|Provider 'AoLog_Selfservice' enabled successfully. 07:12:43.1446404|INFO|LogInfo|Provider 'AoLog_Receiver' enabled successfully. 07:12:43.1446702|INFO|LogInfo|Provider 'AoLog_HdxCommon' enabled successfully. 07:12:43.1447082|INFO|LogInfo|Provider 'AoLog_AuthManager' enabled successfully. 07:12:43.1473567|INFO|LogInfo|ETW Listener started. 07:12:43.1497124|INFO|LogInfo|Starting event processing... 07:12:43.1686813|INFO|LogInfo|Loaded tracking info with 2 sent folders. 07:12:43.1737077|INFO|LogInfo|Found 1 CTXPreRequisiteInstallLogs- folders 07:12:43.1808773|INFO|LogInfo|Found 2 CTXWorkspaceInstallLogs- folders 07:12:43.1809392|INFO|LogInfo|No new log folders to process. ============================================= 05/11/2026 09:03:48 INCIDENT LOG BEGIN ============================================= 09:03:48.0771637|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::SqliteStorageManager:126 - SQLite version: 3.51.0 09:03:48.0776505|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:626 - Initializing SQLite database at: C:\Program Files (x86)\Citrix\Logs\AOTListenerService\CtxLogDatabase.db 09:03:48.0822442|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:650 - SQLite database opened successfully 09:03:48.1305467|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enableWalMode:772 - WAL mode enabled for improved concurrency 09:03:48.1306875|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::createSchema:755 - Optimized database schema created successfully 09:03:48.1335132|INFO|LogInfo|CtxLogFileService::CtxLogPeriodicSyncManager::CtxLogPeriodicSyncManager:73 - Periodic sync manager created with 30 second upload interval 09:03:48.1335400|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::setMaxStoredRecords:338 - Max stored records limit set to 40000 09:03:48.1337593|WARN|LogWarning|CtxLogFileService::CtxLogFileServiceImpl::setSyncEnabled:309 - Cannot start sync - networking not configured 09:03:48.1362648|INFO|LogInfo|=== ETW Trace Listener & ETL File Parser === 09:03:48.1408333|INFO|LogInfo|Starting continuous IPC message listening from SSP... 09:03:48.1408331|INFO|LogInfo|Starting continuous IPC message listening from Receiver... 09:03:48.1429789|INFO|LogInfo|Reading ctl file C:\Program Files (x86)\Citrix\ICA Client\Receiver\DiagnosticTools\AoTraceProviders.ctl 09:03:48.1461486|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from SSP. 09:03:48.1461496|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from Receiver. 09:03:48.1528108|INFO|LogInfo|2E948502-7B9F-4796-8820-676E66A87F7B AoLog_Selfservice 09:03:48.1552887|INFO|LogInfo|2AD1F867-8869-4B55-9CA1-E67C7417FBBD AoLog_Receiver 09:03:48.1553170|INFO|LogInfo|C4830C11-6944-44A9-9363-03BB6F93000F AoLog_HdxCommon 09:03:48.1553584|INFO|LogInfo|2408cca3-d648-44e9-aab0-12c06c2900de AoLog_AuthManager 09:03:48.1655852|INFO|LogInfo|Configuration: Providers: 4 - AoLog_Selfservice (2e948502-7b9f-4796-8820-676e66a87f7b), Level: 16, Keywords: 0xFFFFFFFF - AoLog_Receiver (2ad1f867-8869-4b55-9ca1-e67c7417fbbd), Level: 16, Keywords: 0xFFFFFFFF - AoLog_HdxCommon (c4830c11-6944-44a9-9363-03bb6f93000f), Level: 16, Keywords: 0xFFFFFFFF - AoLog_AuthManager (2408cca3-d648-44e9-aab0-12c06c2900de), Level: 16, Keywords: 0xFFFFFFFF Buffer Size: 64KB Min Level: 1 09:03:48.1662861|INFO|LogInfo|Starting ETW listener for real-time event processing... 09:03:48.1759594|INFO|LogInfo|ETW session 'AOTRealTimeSession' started successfully. Handle: 32 09:03:48.1802656|INFO|LogInfo|Enabling 4 ETW providers... 09:03:48.1812498|INFO|LogInfo|Provider 'AoLog_Selfservice' enabled successfully. 09:03:48.1813511|INFO|LogInfo|Provider 'AoLog_Receiver' enabled successfully. 09:03:48.1813903|INFO|LogInfo|Provider 'AoLog_HdxCommon' enabled successfully. 09:03:48.1814407|INFO|LogInfo|Provider 'AoLog_AuthManager' enabled successfully. 09:03:48.1839438|INFO|LogInfo|ETW Listener started. 09:03:48.1873842|INFO|LogInfo|Starting event processing... 09:03:48.2056127|INFO|LogInfo|Loaded tracking info with 2 sent folders. 09:03:48.2115751|INFO|LogInfo|Found 1 CTXPreRequisiteInstallLogs- folders 09:03:48.2208128|INFO|LogInfo|Found 2 CTXWorkspaceInstallLogs- folders 09:03:48.2209081|INFO|LogInfo|No new log folders to process. 09:58:48.0022186|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:58:58.5299190|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:58:58.5306432|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:02:24.3278912|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:02:24.3339930|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:02:24.3343594|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:02:34.8632055|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:02:34.8635655|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:02:34.8689512|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:02:34.8694407|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:02:44.9982298|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:02:44.9987565|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:02:45.0046544|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:02:45.0051815|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:02:55.1337377|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:02:55.1343473|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:02:55.1399018|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:02:55.1404815|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:03:05.2653156|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:03:05.2657174|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:03:15.3945015|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:03:15.3951171|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:03:25.5236357|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:03:25.5241027|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:03:26.7740778|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:03:26.7746387|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.09:57:45.0096548|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.09:57:55.5355541|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.09:57:55.5359318|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.09:58:07.0138577|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.09:58:07.0193813|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.12:22:55.1616311|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.12:22:57.6637180|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.12:22:57.6642247|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.12:22:57.6652840|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.12:24:43.8913859|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.12:24:43.9358154|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.12:24:43.9551147|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.12:24:46.1552792|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.12:24:46.1558807|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.12:24:46.1563632|ERRO|LogError|Error in event callback: External component has thrown an exception. ============================================= 05/12/2026 21:01:07 INCIDENT LOG BEGIN ============================================= 21:01:07.0865646|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::SqliteStorageManager:126 - SQLite version: 3.51.0 21:01:07.0871269|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:626 - Initializing SQLite database at: C:\Program Files (x86)\Citrix\Logs\AOTListenerService\CtxLogDatabase.db 21:01:07.0921292|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:650 - SQLite database opened successfully 21:01:07.1215563|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enableWalMode:772 - WAL mode enabled for improved concurrency 21:01:07.1217624|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::createSchema:755 - Optimized database schema created successfully 21:01:07.1245127|INFO|LogInfo|CtxLogFileService::CtxLogPeriodicSyncManager::CtxLogPeriodicSyncManager:73 - Periodic sync manager created with 30 second upload interval 21:01:07.1245431|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::setMaxStoredRecords:338 - Max stored records limit set to 40000 21:01:07.1248084|WARN|LogWarning|CtxLogFileService::CtxLogFileServiceImpl::setSyncEnabled:309 - Cannot start sync - networking not configured 21:01:07.1282378|INFO|LogInfo|=== ETW Trace Listener & ETL File Parser === 21:01:07.1354495|INFO|LogInfo|Starting continuous IPC message listening from SSP... 21:01:07.1354495|INFO|LogInfo|Starting continuous IPC message listening from Receiver... 21:01:07.1358710|INFO|LogInfo|Reading ctl file C:\Program Files (x86)\Citrix\ICA Client\Receiver\DiagnosticTools\AoTraceProviders.ctl 21:01:07.1411985|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from SSP. 21:01:07.1411987|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from Receiver. 21:01:07.1495116|INFO|LogInfo|2E948502-7B9F-4796-8820-676E66A87F7B AoLog_Selfservice 21:01:07.1512541|INFO|LogInfo|2AD1F867-8869-4B55-9CA1-E67C7417FBBD AoLog_Receiver 21:01:07.1512867|INFO|LogInfo|C4830C11-6944-44A9-9363-03BB6F93000F AoLog_HdxCommon 21:01:07.1513907|INFO|LogInfo|2408cca3-d648-44e9-aab0-12c06c2900de AoLog_AuthManager 21:01:07.1609215|INFO|LogInfo|Configuration: Providers: 4 - AoLog_Selfservice (2e948502-7b9f-4796-8820-676e66a87f7b), Level: 16, Keywords: 0xFFFFFFFF - AoLog_Receiver (2ad1f867-8869-4b55-9ca1-e67c7417fbbd), Level: 16, Keywords: 0xFFFFFFFF - AoLog_HdxCommon (c4830c11-6944-44a9-9363-03bb6f93000f), Level: 16, Keywords: 0xFFFFFFFF - AoLog_AuthManager (2408cca3-d648-44e9-aab0-12c06c2900de), Level: 16, Keywords: 0xFFFFFFFF Buffer Size: 64KB Min Level: 1 21:01:07.1617986|INFO|LogInfo|Starting ETW listener for real-time event processing... 21:01:07.1713537|INFO|LogInfo|ETW session 'AOTRealTimeSession' started successfully. Handle: 45 21:01:07.1748807|INFO|LogInfo|Enabling 4 ETW providers... 21:01:07.1760478|INFO|LogInfo|Provider 'AoLog_Selfservice' enabled successfully. 21:01:07.1762806|INFO|LogInfo|Provider 'AoLog_Receiver' enabled successfully. 21:01:07.1765302|INFO|LogInfo|Provider 'AoLog_HdxCommon' enabled successfully. 21:01:07.1766656|INFO|LogInfo|Provider 'AoLog_AuthManager' enabled successfully. 21:01:07.1817135|INFO|LogInfo|ETW Listener started. 21:01:07.1885287|INFO|LogInfo|Starting event processing... 21:01:07.2106154|INFO|LogInfo|Loaded tracking info with 2 sent folders. 21:01:07.2198218|INFO|LogInfo|Found 1 CTXPreRequisiteInstallLogs- folders 21:01:07.2319220|INFO|LogInfo|Found 2 CTXWorkspaceInstallLogs- folders 21:01:07.2319869|INFO|LogInfo|No new log folders to process. 1.09:10:59.3418055|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:17:32.4560154|ERRO|LogError|Error in event callback: External component has thrown an exception. ============================================= 05/13/2026 20:42:57 INCIDENT LOG BEGIN ============================================= 20:42:57.0961545|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::SqliteStorageManager:126 - SQLite version: 3.51.0 20:42:57.0968451|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:626 - Initializing SQLite database at: C:\Program Files (x86)\Citrix\Logs\AOTListenerService\CtxLogDatabase.db 20:42:57.1030935|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:650 - SQLite database opened successfully 20:42:57.1311248|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enableWalMode:772 - WAL mode enabled for improved concurrency 20:42:57.1313042|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::createSchema:755 - Optimized database schema created successfully 20:42:57.1342292|INFO|LogInfo|CtxLogFileService::CtxLogPeriodicSyncManager::CtxLogPeriodicSyncManager:73 - Periodic sync manager created with 30 second upload interval 20:42:57.1342630|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::setMaxStoredRecords:338 - Max stored records limit set to 40000 20:42:57.1344850|WARN|LogWarning|CtxLogFileService::CtxLogFileServiceImpl::setSyncEnabled:309 - Cannot start sync - networking not configured 20:42:57.1373527|INFO|LogInfo|=== ETW Trace Listener & ETL File Parser === 20:42:57.1439415|INFO|LogInfo|Starting continuous IPC message listening from Receiver... 20:42:57.1439464|INFO|LogInfo|Starting continuous IPC message listening from SSP... 20:42:57.1455118|INFO|LogInfo|Reading ctl file C:\Program Files (x86)\Citrix\ICA Client\Receiver\DiagnosticTools\AoTraceProviders.ctl 20:42:57.1510705|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from Receiver. 20:42:57.1510704|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from SSP. 20:42:57.1563314|INFO|LogInfo|2E948502-7B9F-4796-8820-676E66A87F7B AoLog_Selfservice 20:42:57.1578186|INFO|LogInfo|2AD1F867-8869-4B55-9CA1-E67C7417FBBD AoLog_Receiver 20:42:57.1578587|INFO|LogInfo|C4830C11-6944-44A9-9363-03BB6F93000F AoLog_HdxCommon 20:42:57.1578867|INFO|LogInfo|2408cca3-d648-44e9-aab0-12c06c2900de AoLog_AuthManager 20:42:57.1676610|INFO|LogInfo|Configuration: Providers: 4 - AoLog_Selfservice (2e948502-7b9f-4796-8820-676e66a87f7b), Level: 16, Keywords: 0xFFFFFFFF - AoLog_Receiver (2ad1f867-8869-4b55-9ca1-e67c7417fbbd), Level: 16, Keywords: 0xFFFFFFFF - AoLog_HdxCommon (c4830c11-6944-44a9-9363-03bb6f93000f), Level: 16, Keywords: 0xFFFFFFFF - AoLog_AuthManager (2408cca3-d648-44e9-aab0-12c06c2900de), Level: 16, Keywords: 0xFFFFFFFF Buffer Size: 64KB Min Level: 1 20:42:57.1683596|INFO|LogInfo|Starting ETW listener for real-time event processing... 20:42:57.1749122|INFO|LogInfo|ETW session 'AOTRealTimeSession' started successfully. Handle: 41 20:42:57.1784829|INFO|LogInfo|Enabling 4 ETW providers... 20:42:57.1793664|INFO|LogInfo|Provider 'AoLog_Selfservice' enabled successfully. 20:42:57.1794598|INFO|LogInfo|Provider 'AoLog_Receiver' enabled successfully. 20:42:57.1795044|INFO|LogInfo|Provider 'AoLog_HdxCommon' enabled successfully. 20:42:57.1795526|INFO|LogInfo|Provider 'AoLog_AuthManager' enabled successfully. 20:42:57.1817506|INFO|LogInfo|ETW Listener started. 20:42:57.1843832|INFO|LogInfo|Starting event processing... 20:42:57.2078535|INFO|LogInfo|Loaded tracking info with 2 sent folders. 20:42:57.2177740|INFO|LogInfo|Found 1 CTXPreRequisiteInstallLogs- folders 20:42:57.2297297|INFO|LogInfo|Found 2 CTXWorkspaceInstallLogs- folders 20:42:57.2298364|INFO|LogInfo|No new log folders to process. ============================================= 05/14/2026 08:40:24 INCIDENT LOG BEGIN ============================================= 08:40:24.0691422|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::SqliteStorageManager:126 - SQLite version: 3.51.0 08:40:24.0697455|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:626 - Initializing SQLite database at: C:\Program Files (x86)\Citrix\Logs\AOTListenerService\CtxLogDatabase.db 08:40:24.0746584|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:650 - SQLite database opened successfully 08:40:24.0982445|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enableWalMode:772 - WAL mode enabled for improved concurrency 08:40:24.0983343|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::createSchema:755 - Optimized database schema created successfully 08:40:24.1006114|INFO|LogInfo|CtxLogFileService::CtxLogPeriodicSyncManager::CtxLogPeriodicSyncManager:73 - Periodic sync manager created with 30 second upload interval 08:40:24.1006624|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::setMaxStoredRecords:338 - Max stored records limit set to 40000 08:40:24.1009102|WARN|LogWarning|CtxLogFileService::CtxLogFileServiceImpl::setSyncEnabled:309 - Cannot start sync - networking not configured 08:40:24.1038216|INFO|LogInfo|=== ETW Trace Listener & ETL File Parser === 08:40:24.1102608|INFO|LogInfo|Reading ctl file C:\Program Files (x86)\Citrix\ICA Client\Receiver\DiagnosticTools\AoTraceProviders.ctl 08:40:24.1111087|INFO|LogInfo|Starting continuous IPC message listening from Receiver... 08:40:24.1111087|INFO|LogInfo|Starting continuous IPC message listening from SSP... 08:40:24.1159665|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from Receiver. 08:40:24.1159665|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from SSP. 08:40:24.1192478|INFO|LogInfo|2E948502-7B9F-4796-8820-676E66A87F7B AoLog_Selfservice 08:40:24.1204876|INFO|LogInfo|2AD1F867-8869-4B55-9CA1-E67C7417FBBD AoLog_Receiver 08:40:24.1205050|INFO|LogInfo|C4830C11-6944-44A9-9363-03BB6F93000F AoLog_HdxCommon 08:40:24.1205305|INFO|LogInfo|2408cca3-d648-44e9-aab0-12c06c2900de AoLog_AuthManager 08:40:24.1280738|INFO|LogInfo|Configuration: Providers: 4 - AoLog_Selfservice (2e948502-7b9f-4796-8820-676e66a87f7b), Level: 16, Keywords: 0xFFFFFFFF - AoLog_Receiver (2ad1f867-8869-4b55-9ca1-e67c7417fbbd), Level: 16, Keywords: 0xFFFFFFFF - AoLog_HdxCommon (c4830c11-6944-44a9-9363-03bb6f93000f), Level: 16, Keywords: 0xFFFFFFFF - AoLog_AuthManager (2408cca3-d648-44e9-aab0-12c06c2900de), Level: 16, Keywords: 0xFFFFFFFF Buffer Size: 64KB Min Level: 1 08:40:24.1287020|INFO|LogInfo|Starting ETW listener for real-time event processing... 08:40:24.1359308|INFO|LogInfo|ETW session 'AOTRealTimeSession' started successfully. Handle: 32 08:40:24.1387146|INFO|LogInfo|Enabling 4 ETW providers... 08:40:24.1394383|INFO|LogInfo|Provider 'AoLog_Selfservice' enabled successfully. 08:40:24.1395202|INFO|LogInfo|Provider 'AoLog_Receiver' enabled successfully. 08:40:24.1395521|INFO|LogInfo|Provider 'AoLog_HdxCommon' enabled successfully. 08:40:24.1395940|INFO|LogInfo|Provider 'AoLog_AuthManager' enabled successfully. 08:40:24.1418455|INFO|LogInfo|ETW Listener started. 08:40:24.1467059|INFO|LogInfo|Starting event processing... 08:40:24.1648744|INFO|LogInfo|Loaded tracking info with 2 sent folders. 08:40:24.1741649|INFO|LogInfo|Found 1 CTXPreRequisiteInstallLogs- folders 08:40:24.1826422|INFO|LogInfo|Found 2 CTXWorkspaceInstallLogs- folders 08:40:24.1827033|INFO|LogInfo|No new log folders to process. 17:05:08.9590904|ERRO|LogError|Error in event callback: External component has thrown an exception. 17:05:19.4841772|ERRO|LogError|Error in event callback: External component has thrown an exception. 17:05:19.4848426|ERRO|LogError|Error in event callback: External component has thrown an exception. 17:05:29.6101738|ERRO|LogError|Error in event callback: External component has thrown an exception. 17:05:29.6103585|ERRO|LogError|Error in event callback: External component has thrown an exception. 17:05:30.6105809|ERRO|LogError|Error in event callback: External component has thrown an exception. 17:05:30.6109931|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.00:01:53.4665580|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.00:02:04.0657438|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.00:02:04.0671528|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.00:02:14.9912845|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.00:02:14.9918326|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.00:03:02.4543613|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.00:03:12.9928765|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.00:03:12.9934805|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.00:03:24.2102267|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.00:03:24.2109951|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.00:03:43.6387889|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.00:03:43.6391790|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.00:03:55.1165640|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.00:03:55.1170543|ERRO|LogError|Error in event callback: External component has thrown an exception. ============================================= 05/16/2026 20:13:00 INCIDENT LOG BEGIN ============================================= 20:13:00.0862008|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::SqliteStorageManager:126 - SQLite version: 3.51.0 20:13:00.0867843|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:626 - Initializing SQLite database at: C:\Program Files (x86)\Citrix\Logs\AOTListenerService\CtxLogDatabase.db 20:13:00.0930331|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:650 - SQLite database opened successfully 20:13:00.1266970|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enableWalMode:772 - WAL mode enabled for improved concurrency 20:13:00.1268143|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::createSchema:755 - Optimized database schema created successfully 20:13:00.1296263|INFO|LogInfo|CtxLogFileService::CtxLogPeriodicSyncManager::CtxLogPeriodicSyncManager:73 - Periodic sync manager created with 30 second upload interval 20:13:00.1296515|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::setMaxStoredRecords:338 - Max stored records limit set to 40000 20:13:00.1299220|WARN|LogWarning|CtxLogFileService::CtxLogFileServiceImpl::setSyncEnabled:309 - Cannot start sync - networking not configured 20:13:00.1368769|INFO|LogInfo|=== ETW Trace Listener & ETL File Parser === 20:13:00.1469798|INFO|LogInfo|Reading ctl file C:\Program Files (x86)\Citrix\ICA Client\Receiver\DiagnosticTools\AoTraceProviders.ctl 20:13:00.1507795|INFO|LogInfo|Starting continuous IPC message listening from SSP... 20:13:00.1508136|INFO|LogInfo|Starting continuous IPC message listening from Receiver... 20:13:00.1589287|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from SSP. 20:13:00.1589286|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from Receiver. 20:13:00.1594362|INFO|LogInfo|2E948502-7B9F-4796-8820-676E66A87F7B AoLog_Selfservice 20:13:00.1612546|INFO|LogInfo|2AD1F867-8869-4B55-9CA1-E67C7417FBBD AoLog_Receiver 20:13:00.1612744|INFO|LogInfo|C4830C11-6944-44A9-9363-03BB6F93000F AoLog_HdxCommon 20:13:00.1613103|INFO|LogInfo|2408cca3-d648-44e9-aab0-12c06c2900de AoLog_AuthManager 20:13:00.1713116|INFO|LogInfo|Configuration: Providers: 4 - AoLog_Selfservice (2e948502-7b9f-4796-8820-676e66a87f7b), Level: 16, Keywords: 0xFFFFFFFF - AoLog_Receiver (2ad1f867-8869-4b55-9ca1-e67c7417fbbd), Level: 16, Keywords: 0xFFFFFFFF - AoLog_HdxCommon (c4830c11-6944-44a9-9363-03bb6f93000f), Level: 16, Keywords: 0xFFFFFFFF - AoLog_AuthManager (2408cca3-d648-44e9-aab0-12c06c2900de), Level: 16, Keywords: 0xFFFFFFFF Buffer Size: 64KB Min Level: 1 20:13:00.1720856|INFO|LogInfo|Starting ETW listener for real-time event processing... 20:13:00.1819135|INFO|LogInfo|ETW session 'AOTRealTimeSession' started successfully. Handle: 45 20:13:00.1854009|INFO|LogInfo|Enabling 4 ETW providers... 20:13:00.1870969|INFO|LogInfo|Provider 'AoLog_Selfservice' enabled successfully. 20:13:00.1872388|INFO|LogInfo|Provider 'AoLog_Receiver' enabled successfully. 20:13:00.1872900|INFO|LogInfo|Provider 'AoLog_HdxCommon' enabled successfully. 20:13:00.1873550|INFO|LogInfo|Provider 'AoLog_AuthManager' enabled successfully. 20:13:00.1915931|INFO|LogInfo|ETW Listener started. 20:13:00.1957431|INFO|LogInfo|Starting event processing... 20:13:00.2215777|INFO|LogInfo|Loaded tracking info with 2 sent folders. 20:13:00.2266138|INFO|LogInfo|Found 1 CTXPreRequisiteInstallLogs- folders 20:13:00.2341195|INFO|LogInfo|Found 2 CTXWorkspaceInstallLogs- folders 20:13:00.2341870|INFO|LogInfo|No new log folders to process. ============================================= 05/17/2026 10:23:56 INCIDENT LOG BEGIN ============================================= 10:23:56.1387416|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::SqliteStorageManager:126 - SQLite version: 3.51.0 10:23:56.1394303|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:626 - Initializing SQLite database at: C:\Program Files (x86)\Citrix\Logs\AOTListenerService\CtxLogDatabase.db 10:23:56.1459772|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:650 - SQLite database opened successfully 10:23:56.1825550|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enableWalMode:772 - WAL mode enabled for improved concurrency 10:23:56.1827081|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::createSchema:755 - Optimized database schema created successfully 10:23:56.1861313|INFO|LogInfo|CtxLogFileService::CtxLogPeriodicSyncManager::CtxLogPeriodicSyncManager:73 - Periodic sync manager created with 30 second upload interval 10:23:56.1862101|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::setMaxStoredRecords:338 - Max stored records limit set to 40000 10:23:56.1865871|WARN|LogWarning|CtxLogFileService::CtxLogFileServiceImpl::setSyncEnabled:309 - Cannot start sync - networking not configured 10:23:56.2165195|INFO|LogInfo|=== ETW Trace Listener & ETL File Parser === 10:23:56.2265571|INFO|LogInfo|Reading ctl file C:\Program Files (x86)\Citrix\ICA Client\Receiver\DiagnosticTools\AoTraceProviders.ctl 10:23:56.2334346|INFO|LogInfo|Starting continuous IPC message listening from Receiver... 10:23:56.2338314|INFO|LogInfo|Starting continuous IPC message listening from SSP... 10:23:56.2439348|INFO|LogInfo|2E948502-7B9F-4796-8820-676E66A87F7B AoLog_Selfservice 10:23:56.2452702|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from Receiver. 10:23:56.2452704|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from SSP. 10:23:56.2470195|INFO|LogInfo|2AD1F867-8869-4B55-9CA1-E67C7417FBBD AoLog_Receiver 10:23:56.2470500|INFO|LogInfo|C4830C11-6944-44A9-9363-03BB6F93000F AoLog_HdxCommon 10:23:56.2471042|INFO|LogInfo|2408cca3-d648-44e9-aab0-12c06c2900de AoLog_AuthManager 10:23:56.2664888|INFO|LogInfo|Configuration: Providers: 4 - AoLog_Selfservice (2e948502-7b9f-4796-8820-676e66a87f7b), Level: 16, Keywords: 0xFFFFFFFF - AoLog_Receiver (2ad1f867-8869-4b55-9ca1-e67c7417fbbd), Level: 16, Keywords: 0xFFFFFFFF - AoLog_HdxCommon (c4830c11-6944-44a9-9363-03bb6f93000f), Level: 16, Keywords: 0xFFFFFFFF - AoLog_AuthManager (2408cca3-d648-44e9-aab0-12c06c2900de), Level: 16, Keywords: 0xFFFFFFFF Buffer Size: 64KB Min Level: 1 10:23:56.2682183|INFO|LogInfo|Starting ETW listener for real-time event processing... 10:23:56.2860573|INFO|LogInfo|ETW session 'AOTRealTimeSession' started successfully. Handle: 41 10:23:56.2930069|INFO|LogInfo|Enabling 4 ETW providers... 10:23:56.2947085|INFO|LogInfo|Provider 'AoLog_Selfservice' enabled successfully. 10:23:56.2949270|INFO|LogInfo|Provider 'AoLog_Receiver' enabled successfully. 10:23:56.2950158|INFO|LogInfo|Provider 'AoLog_HdxCommon' enabled successfully. 10:23:56.2951352|INFO|LogInfo|Provider 'AoLog_AuthManager' enabled successfully. 10:23:56.3013641|INFO|LogInfo|ETW Listener started. 10:23:56.3077569|INFO|LogInfo|Starting event processing... 10:23:56.3690337|INFO|LogInfo|Loaded tracking info with 2 sent folders. 10:23:56.3879148|INFO|LogInfo|Found 1 CTXPreRequisiteInstallLogs- folders 10:23:56.4141818|INFO|LogInfo|Found 2 CTXWorkspaceInstallLogs- folders 10:23:56.4143596|INFO|LogInfo|No new log folders to process. ============================================= 05/18/2026 09:04:52 INCIDENT LOG BEGIN ============================================= 09:04:52.0735535|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::SqliteStorageManager:126 - SQLite version: 3.51.0 09:04:52.0740770|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:626 - Initializing SQLite database at: C:\Program Files (x86)\Citrix\Logs\AOTListenerService\CtxLogDatabase.db 09:04:52.0789905|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:650 - SQLite database opened successfully 09:04:52.1117860|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enableWalMode:772 - WAL mode enabled for improved concurrency 09:04:52.1118856|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::createSchema:755 - Optimized database schema created successfully 09:04:52.1139436|INFO|LogInfo|CtxLogFileService::CtxLogPeriodicSyncManager::CtxLogPeriodicSyncManager:73 - Periodic sync manager created with 30 second upload interval 09:04:52.1139654|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::setMaxStoredRecords:338 - Max stored records limit set to 40000 09:04:52.1141573|WARN|LogWarning|CtxLogFileService::CtxLogFileServiceImpl::setSyncEnabled:309 - Cannot start sync - networking not configured 09:04:52.1171453|INFO|LogInfo|=== ETW Trace Listener & ETL File Parser === 09:04:52.1231856|INFO|LogInfo|Reading ctl file C:\Program Files (x86)\Citrix\ICA Client\Receiver\DiagnosticTools\AoTraceProviders.ctl 09:04:52.1275484|INFO|LogInfo|Starting continuous IPC message listening from SSP... 09:04:52.1275486|INFO|LogInfo|Starting continuous IPC message listening from Receiver... 09:04:52.1323781|INFO|LogInfo|2E948502-7B9F-4796-8820-676E66A87F7B AoLog_Selfservice 09:04:52.1336426|INFO|LogInfo|2AD1F867-8869-4B55-9CA1-E67C7417FBBD AoLog_Receiver 09:04:52.1336587|INFO|LogInfo|C4830C11-6944-44A9-9363-03BB6F93000F AoLog_HdxCommon 09:04:52.1336907|INFO|LogInfo|2408cca3-d648-44e9-aab0-12c06c2900de AoLog_AuthManager 09:04:52.1346760|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from SSP. 09:04:52.1347874|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from Receiver. 09:04:52.1412032|INFO|LogInfo|Configuration: Providers: 4 - AoLog_Selfservice (2e948502-7b9f-4796-8820-676e66a87f7b), Level: 16, Keywords: 0xFFFFFFFF - AoLog_Receiver (2ad1f867-8869-4b55-9ca1-e67c7417fbbd), Level: 16, Keywords: 0xFFFFFFFF - AoLog_HdxCommon (c4830c11-6944-44a9-9363-03bb6f93000f), Level: 16, Keywords: 0xFFFFFFFF - AoLog_AuthManager (2408cca3-d648-44e9-aab0-12c06c2900de), Level: 16, Keywords: 0xFFFFFFFF Buffer Size: 64KB Min Level: 1 09:04:52.1418366|INFO|LogInfo|Starting ETW listener for real-time event processing... 09:04:52.1498571|INFO|LogInfo|ETW session 'AOTRealTimeSession' started successfully. Handle: 32 09:04:52.1526576|INFO|LogInfo|Enabling 4 ETW providers... 09:04:52.1534410|INFO|LogInfo|Provider 'AoLog_Selfservice' enabled successfully. 09:04:52.1535301|INFO|LogInfo|Provider 'AoLog_Receiver' enabled successfully. 09:04:52.1535662|INFO|LogInfo|Provider 'AoLog_HdxCommon' enabled successfully. 09:04:52.1536163|INFO|LogInfo|Provider 'AoLog_AuthManager' enabled successfully. 09:04:52.1561393|INFO|LogInfo|ETW Listener started. 09:04:52.1644938|INFO|LogInfo|Starting event processing... 09:04:52.1992882|INFO|LogInfo|Loaded tracking info with 2 sent folders. 09:04:52.2058314|INFO|LogInfo|Found 1 CTXPreRequisiteInstallLogs- folders 09:04:52.2136805|INFO|LogInfo|Found 2 CTXWorkspaceInstallLogs- folders 09:04:52.2137558|INFO|LogInfo|No new log folders to process. 15:16:22.6664588|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:16:33.2100653|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:16:33.2105539|ERRO|LogError|Error in event callback: External component has thrown an exception. 17:12:33.5308138|ERRO|LogError|Error in event callback: External component has thrown an exception. 17:12:44.0742553|ERRO|LogError|Error in event callback: External component has thrown an exception. 17:12:44.0747770|ERRO|LogError|Error in event callback: External component has thrown an exception. 17:12:54.2068200|ERRO|LogError|Error in event callback: External component has thrown an exception. 17:12:54.2071109|ERRO|LogError|Error in event callback: External component has thrown an exception. ============================================= 05/18/2026 17:35:57 INCIDENT LOG BEGIN ============================================= 17:35:57.0384661|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::SqliteStorageManager:126 - SQLite version: 3.51.0 17:35:57.0386536|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:626 - Initializing SQLite database at: C:\Program Files (x86)\Citrix\Logs\AOTListenerService\CtxLogDatabase.db 17:35:57.0408514|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:650 - SQLite database opened successfully 17:35:57.0547450|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enableWalMode:772 - WAL mode enabled for improved concurrency 17:35:57.0548180|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::createSchema:755 - Optimized database schema created successfully 17:35:57.0562040|INFO|LogInfo|CtxLogFileService::CtxLogPeriodicSyncManager::CtxLogPeriodicSyncManager:73 - Periodic sync manager created with 30 second upload interval 17:35:57.0563784|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::setMaxStoredRecords:338 - Max stored records limit set to 40000 17:35:57.0565086|WARN|LogWarning|CtxLogFileService::CtxLogFileServiceImpl::setSyncEnabled:309 - Cannot start sync - networking not configured 17:35:57.0580621|INFO|LogInfo|=== ETW Trace Listener & ETL File Parser === 17:35:57.0614776|INFO|LogInfo|Starting continuous IPC message listening from Receiver... 17:35:57.0615227|INFO|LogInfo|Starting continuous IPC message listening from SSP... 17:35:57.0620568|INFO|LogInfo|Reading ctl file C:\Program Files (x86)\Citrix\ICA Client\Receiver\DiagnosticTools\AoTraceProviders.ctl 17:35:57.0655110|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from Receiver. 17:35:57.0655118|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from SSP. 17:35:57.0675395|INFO|LogInfo|2E948502-7B9F-4796-8820-676E66A87F7B AoLog_Selfservice 17:35:57.0685150|INFO|LogInfo|2AD1F867-8869-4B55-9CA1-E67C7417FBBD AoLog_Receiver 17:35:57.0685269|INFO|LogInfo|C4830C11-6944-44A9-9363-03BB6F93000F AoLog_HdxCommon 17:35:57.0685398|INFO|LogInfo|2408cca3-d648-44e9-aab0-12c06c2900de AoLog_AuthManager 17:35:57.0736587|INFO|LogInfo|Configuration: Providers: 4 - AoLog_Selfservice (2e948502-7b9f-4796-8820-676e66a87f7b), Level: 16, Keywords: 0xFFFFFFFF - AoLog_Receiver (2ad1f867-8869-4b55-9ca1-e67c7417fbbd), Level: 16, Keywords: 0xFFFFFFFF - AoLog_HdxCommon (c4830c11-6944-44a9-9363-03bb6f93000f), Level: 16, Keywords: 0xFFFFFFFF - AoLog_AuthManager (2408cca3-d648-44e9-aab0-12c06c2900de), Level: 16, Keywords: 0xFFFFFFFF Buffer Size: 64KB Min Level: 1 17:35:57.0742294|INFO|LogInfo|Starting ETW listener for real-time event processing... 17:35:57.0770002|INFO|LogInfo|Stopped existing ETW session. 17:35:57.0779470|INFO|LogInfo|ETW Listener started. 17:35:57.0901407|INFO|LogInfo|Loaded tracking info with 2 sent folders. 17:35:57.0956087|INFO|LogInfo|Found 1 CTXPreRequisiteInstallLogs- folders 17:35:57.1016249|INFO|LogInfo|Found 2 CTXWorkspaceInstallLogs- folders 17:35:57.1016659|INFO|LogInfo|No new log folders to process. 17:35:57.5815682|INFO|LogInfo|ETW session 'AOTRealTimeSession' started successfully. Handle: 32 17:35:57.5833031|INFO|LogInfo|Enabling 4 ETW providers... 17:35:57.5836456|INFO|LogInfo|Provider 'AoLog_Selfservice' enabled successfully. 17:35:57.5836904|INFO|LogInfo|Provider 'AoLog_Receiver' enabled successfully. 17:35:57.5837171|INFO|LogInfo|Provider 'AoLog_HdxCommon' enabled successfully. 17:35:57.5837515|INFO|LogInfo|Provider 'AoLog_AuthManager' enabled successfully. 17:35:57.5879052|INFO|LogInfo|Starting event processing... ============================================= 05/18/2026 21:40:36 INCIDENT LOG BEGIN ============================================= 21:40:36.0804282|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::SqliteStorageManager:126 - SQLite version: 3.51.0 21:40:36.0811163|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:626 - Initializing SQLite database at: C:\Program Files (x86)\Citrix\Logs\AOTListenerService\CtxLogDatabase.db 21:40:36.0867039|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:650 - SQLite database opened successfully 21:40:36.1176288|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enableWalMode:772 - WAL mode enabled for improved concurrency 21:40:36.1177601|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::createSchema:755 - Optimized database schema created successfully 21:40:36.1205336|INFO|LogInfo|CtxLogFileService::CtxLogPeriodicSyncManager::CtxLogPeriodicSyncManager:73 - Periodic sync manager created with 30 second upload interval 21:40:36.1205648|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::setMaxStoredRecords:338 - Max stored records limit set to 40000 21:40:36.1208036|WARN|LogWarning|CtxLogFileService::CtxLogFileServiceImpl::setSyncEnabled:309 - Cannot start sync - networking not configured 21:40:36.1306248|INFO|LogInfo|=== ETW Trace Listener & ETL File Parser === 21:40:36.1389418|INFO|LogInfo|Reading ctl file C:\Program Files (x86)\Citrix\ICA Client\Receiver\DiagnosticTools\AoTraceProviders.ctl 21:40:36.1456610|INFO|LogInfo|Starting continuous IPC message listening from SSP... 21:40:36.1456665|INFO|LogInfo|Starting continuous IPC message listening from Receiver... 21:40:36.1508311|INFO|LogInfo|2E948502-7B9F-4796-8820-676E66A87F7B AoLog_Selfservice 21:40:36.1517473|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from Receiver. 21:40:36.1523048|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from SSP. 21:40:36.1524605|INFO|LogInfo|2AD1F867-8869-4B55-9CA1-E67C7417FBBD AoLog_Receiver 21:40:36.1524785|INFO|LogInfo|C4830C11-6944-44A9-9363-03BB6F93000F AoLog_HdxCommon 21:40:36.1525008|INFO|LogInfo|2408cca3-d648-44e9-aab0-12c06c2900de AoLog_AuthManager 21:40:36.1621420|INFO|LogInfo|Configuration: Providers: 4 - AoLog_Selfservice (2e948502-7b9f-4796-8820-676e66a87f7b), Level: 16, Keywords: 0xFFFFFFFF - AoLog_Receiver (2ad1f867-8869-4b55-9ca1-e67c7417fbbd), Level: 16, Keywords: 0xFFFFFFFF - AoLog_HdxCommon (c4830c11-6944-44a9-9363-03bb6f93000f), Level: 16, Keywords: 0xFFFFFFFF - AoLog_AuthManager (2408cca3-d648-44e9-aab0-12c06c2900de), Level: 16, Keywords: 0xFFFFFFFF Buffer Size: 64KB Min Level: 1 21:40:36.1629573|INFO|LogInfo|Starting ETW listener for real-time event processing... 21:40:36.1738103|INFO|LogInfo|ETW session 'AOTRealTimeSession' started successfully. Handle: 41 21:40:36.1772608|INFO|LogInfo|Enabling 4 ETW providers... 21:40:36.1782864|INFO|LogInfo|Provider 'AoLog_Selfservice' enabled successfully. 21:40:36.1783900|INFO|LogInfo|Provider 'AoLog_Receiver' enabled successfully. 21:40:36.1784368|INFO|LogInfo|Provider 'AoLog_HdxCommon' enabled successfully. 21:40:36.1785082|INFO|LogInfo|Provider 'AoLog_AuthManager' enabled successfully. 21:40:36.1814670|INFO|LogInfo|ETW Listener started. 21:40:36.1848860|INFO|LogInfo|Starting event processing... 21:40:36.2092985|INFO|LogInfo|Loaded tracking info with 2 sent folders. 21:40:36.2177168|INFO|LogInfo|Found 1 CTXPreRequisiteInstallLogs- folders 21:40:36.2308656|INFO|LogInfo|Found 2 CTXWorkspaceInstallLogs- folders 21:40:36.2309685|INFO|LogInfo|No new log folders to process. 1.10:15:12.4567194|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.10:15:22.9700136|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.10:15:22.9705403|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.10:15:33.0991791|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.10:15:33.0996413|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.10:15:34.1003718|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.10:15:34.1010127|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.10:15:43.2296825|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.10:15:43.2304811|ERRO|LogError|Error in event callback: External component has thrown an exception. ============================================= 05/20/2026 07:25:22 INCIDENT LOG BEGIN ============================================= 07:25:22.0680110|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::SqliteStorageManager:126 - SQLite version: 3.51.0 07:25:22.0685795|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:626 - Initializing SQLite database at: C:\Program Files (x86)\Citrix\Logs\AOTListenerService\CtxLogDatabase.db 07:25:22.0740408|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:650 - SQLite database opened successfully 07:25:22.1052807|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enableWalMode:772 - WAL mode enabled for improved concurrency 07:25:22.1053889|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::createSchema:755 - Optimized database schema created successfully 07:25:22.1079274|INFO|LogInfo|CtxLogFileService::CtxLogPeriodicSyncManager::CtxLogPeriodicSyncManager:73 - Periodic sync manager created with 30 second upload interval 07:25:22.1079596|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::setMaxStoredRecords:338 - Max stored records limit set to 40000 07:25:22.1081992|WARN|LogWarning|CtxLogFileService::CtxLogFileServiceImpl::setSyncEnabled:309 - Cannot start sync - networking not configured 07:25:22.1174298|INFO|LogInfo|=== ETW Trace Listener & ETL File Parser === 07:25:22.1333936|INFO|LogInfo|Starting continuous IPC message listening from Receiver... 07:25:22.1333938|INFO|LogInfo|Starting continuous IPC message listening from SSP... 07:25:22.1383400|INFO|LogInfo|Reading ctl file C:\Program Files (x86)\Citrix\ICA Client\Receiver\DiagnosticTools\AoTraceProviders.ctl 07:25:22.1393416|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from SSP. 07:25:22.1393416|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from Receiver. 07:25:22.1492418|INFO|LogInfo|2E948502-7B9F-4796-8820-676E66A87F7B AoLog_Selfservice 07:25:22.1512038|INFO|LogInfo|2AD1F867-8869-4B55-9CA1-E67C7417FBBD AoLog_Receiver 07:25:22.1512274|INFO|LogInfo|C4830C11-6944-44A9-9363-03BB6F93000F AoLog_HdxCommon 07:25:22.1512517|INFO|LogInfo|2408cca3-d648-44e9-aab0-12c06c2900de AoLog_AuthManager 07:25:22.1611393|INFO|LogInfo|Configuration: Providers: 4 - AoLog_Selfservice (2e948502-7b9f-4796-8820-676e66a87f7b), Level: 16, Keywords: 0xFFFFFFFF - AoLog_Receiver (2ad1f867-8869-4b55-9ca1-e67c7417fbbd), Level: 16, Keywords: 0xFFFFFFFF - AoLog_HdxCommon (c4830c11-6944-44a9-9363-03bb6f93000f), Level: 16, Keywords: 0xFFFFFFFF - AoLog_AuthManager (2408cca3-d648-44e9-aab0-12c06c2900de), Level: 16, Keywords: 0xFFFFFFFF Buffer Size: 64KB Min Level: 1 07:25:22.1619204|INFO|LogInfo|Starting ETW listener for real-time event processing... 07:25:22.1770463|INFO|LogInfo|ETW session 'AOTRealTimeSession' started successfully. Handle: 42 07:25:22.1807536|INFO|LogInfo|Enabling 4 ETW providers... 07:25:22.1816868|INFO|LogInfo|Provider 'AoLog_Selfservice' enabled successfully. 07:25:22.1818410|INFO|LogInfo|Provider 'AoLog_Receiver' enabled successfully. 07:25:22.1818893|INFO|LogInfo|Provider 'AoLog_HdxCommon' enabled successfully. 07:25:22.1819544|INFO|LogInfo|Provider 'AoLog_AuthManager' enabled successfully. 07:25:22.1850429|INFO|LogInfo|ETW Listener started. 07:25:22.1892724|INFO|LogInfo|Starting event processing... 07:25:22.2189779|INFO|LogInfo|Loaded tracking info with 2 sent folders. 07:25:22.2310475|INFO|LogInfo|Found 1 CTXPreRequisiteInstallLogs- folders 07:25:22.2445339|INFO|LogInfo|Found 2 CTXWorkspaceInstallLogs- folders 07:25:22.2446577|INFO|LogInfo|No new log folders to process. ============================================= 05/20/2026 07:27:02 INCIDENT LOG BEGIN ============================================= 07:27:02.1026931|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::SqliteStorageManager:126 - SQLite version: 3.51.0 07:27:02.1031098|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:626 - Initializing SQLite database at: C:\Program Files (x86)\Citrix\Logs\AOTListenerService\CtxLogDatabase.db 07:27:02.1062454|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:650 - SQLite database opened successfully 07:27:02.1351246|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enableWalMode:772 - WAL mode enabled for improved concurrency 07:27:02.1352412|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::createSchema:755 - Optimized database schema created successfully 07:27:02.1372806|INFO|LogInfo|CtxLogFileService::CtxLogPeriodicSyncManager::CtxLogPeriodicSyncManager:72 - Periodic sync manager created with 30 second upload interval 07:27:02.1373294|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::setMaxStoredRecords:338 - Max stored records limit set to 40000 07:27:02.1375473|WARN|LogWarning|CtxLogFileService::CtxLogFileServiceImpl::setSyncEnabled:309 - Cannot start sync - networking not configured 07:27:02.1411800|INFO|LogInfo|=== ETW Trace Listener & ETL File Parser === 07:27:02.1540268|INFO|LogInfo|Starting continuous IPC message listening for SSP... 07:27:02.1540702|INFO|LogInfo|Starting continuous IPC message listening for Receiver... 07:27:02.1564967|INFO|LogInfo|Reading ctl file C:\Program Files (x86)\Citrix\ICA Client\Receiver\DiagnosticTools\AoTraceProviders.ctl 07:27:02.1612482|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from SSP. 07:27:02.1612481|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from Receiver. 07:27:02.1695683|INFO|LogInfo|2E948502-7B9F-4796-8820-676E66A87F7B AoLog_Selfservice 07:27:02.1713763|INFO|LogInfo|2AD1F867-8869-4B55-9CA1-E67C7417FBBD AoLog_Receiver 07:27:02.1714008|INFO|LogInfo|C4830C11-6944-44A9-9363-03BB6F93000F AoLog_HdxCommon 07:27:02.1714033|INFO|LogInfo|2408cca3-d648-44e9-aab0-12c06c2900de AoLog_AuthManager 07:27:02.1728663|INFO|LogInfo|3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8 AOL_GacsClientService 07:27:02.1822403|INFO|LogInfo|Configuration: Providers: 5 - AoLog_Selfservice (2e948502-7b9f-4796-8820-676e66a87f7b), Level: 16, Keywords: 0xFFFFFFFF - AoLog_Receiver (2ad1f867-8869-4b55-9ca1-e67c7417fbbd), Level: 16, Keywords: 0xFFFFFFFF - AoLog_HdxCommon (c4830c11-6944-44a9-9363-03bb6f93000f), Level: 16, Keywords: 0xFFFFFFFF - AoLog_AuthManager (2408cca3-d648-44e9-aab0-12c06c2900de), Level: 16, Keywords: 0xFFFFFFFF - AOL_GacsClientService (3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8), Level: 16, Keywords: 0xFFFFFFFF Buffer Size: 64KB Min Level: 1 07:27:02.1832722|INFO|LogInfo|Starting ETW listener for real-time event processing... 07:27:02.1882059|INFO|LogInfo|Stopped existing ETW session. 07:27:02.1909387|INFO|LogInfo|ETW Listener started. 07:27:02.2044153|INFO|LogInfo|Loaded tracking info with 2 sent folders. 07:27:02.2128633|INFO|LogInfo|Found 2 CTXPreRequisiteInstallLogs- folders 07:27:02.2274932|INFO|LogInfo|Found 3 CTXWorkspaceInstallLogs- folders 07:27:02.2384907|INFO|LogInfo|Found 1 running CWAInstaller process(es) 07:27:02.2385116|INFO|LogInfo|CWAInstaller process is running, waiting for it to exit... 07:27:02.2525162|INFO|LogInfo|Found 1 running CWAInstaller process(es) 07:27:02.6978618|INFO|LogInfo|ETW session 'AOTRealTimeSession' started successfully. Handle: 42 07:27:02.7034412|INFO|LogInfo|Enabling 5 ETW providers... 07:27:02.7044603|INFO|LogInfo|Provider 'AoLog_Selfservice' enabled successfully. 07:27:02.7045920|INFO|LogInfo|Provider 'AoLog_Receiver' enabled successfully. 07:27:02.7047019|INFO|LogInfo|Provider 'AoLog_HdxCommon' enabled successfully. 07:27:02.7048712|INFO|LogInfo|Provider 'AoLog_AuthManager' enabled successfully. 07:27:02.7050387|INFO|LogInfo|Provider 'AOL_GacsClientService' enabled successfully. 07:27:02.7156771|INFO|LogInfo|Starting event processing... 07:27:32.2661728|INFO|LogInfo|Found 1 running CWAInstaller process(es) 07:28:02.2839748|INFO|LogInfo|Found 1 running CWAInstaller process(es) 07:28:32.3048763|INFO|LogInfo|Found 1 running CWAInstaller process(es) 07:29:02.3252694|INFO|LogInfo|Found 1 running CWAInstaller process(es) 07:29:32.3486440|INFO|LogInfo|Found 1 running CWAInstaller process(es) 07:30:02.3673499|INFO|LogInfo|Found 1 running CWAInstaller process(es) 07:30:32.3852988|INFO|LogInfo|Found 1 running CWAInstaller process(es) 07:31:02.4008162|INFO|LogInfo|Found 1 running CWAInstaller process(es) 07:31:32.4179269|INFO|LogInfo|Found 1 running CWAInstaller process(es) 07:32:02.4331399|INFO|LogInfo|No CWAInstaller process detected, proceeding with file read... 07:32:02.4337402|INFO|LogInfo|Processing folder: CTXPreRequisiteInstallLogs-20260520-072617 07:32:02.4362242|INFO|LogInfo|Processing log file: PreRequisiteInstaller-20260520-072617.log 07:32:02.5496612|INFO|LogInfo|Updated tracking file with folder: CTXPreRequisiteInstallLogs-20260520-072617 07:32:02.5496812|INFO|LogInfo|Processing folder: CTXWorkspaceInstallLogs-20260520-072620 07:32:02.5499125|INFO|LogInfo|Processing log file: CWAInstaller-20260520-072620.log 07:32:02.6037358|INFO|LogInfo|Updated tracking file with folder: CTXWorkspaceInstallLogs-20260520-072620 21:04:14.6366107|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:04:25.1503205|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:04:25.1506482|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:04:35.2824978|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:04:36.2832325|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:04:36.2843973|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:04:36.2849261|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:04:45.4160784|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:04:45.4166425|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:36:40.0458641|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:36:40.0463791|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:36:47.7094345|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:36:47.7099288|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:36:49.7656592|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:36:49.7660233|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:36:49.7663119|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:36:49.7667654|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:36:57.1444561|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:36:57.1449753|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:36:57.1474747|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:36:57.1476312|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:36:58.1449601|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:36:59.1452697|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:36:59.1458368|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:37:07.1753010|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:37:07.1756665|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:37:07.1790733|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:37:20.4844179|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:37:20.4845758|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:37:27.1798653|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:37:27.1801231|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:37:28.1766113|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:37:28.1770304|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:37:30.5225019|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:37:30.5229113|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:37:36.4413152|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:37:36.4419137|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:37:37.4433372|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:37:37.4438187|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:37:37.4479177|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:37:38.4427764|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:37:38.4432480|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:37:46.4733261|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:37:46.4734233|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:37:46.4758429|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:45:44.1785248|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:45:44.1788617|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:45:51.5619632|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:45:51.5623113|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:45:54.2061985|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:45:54.2066963|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:46:01.5944626|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:46:01.5945536|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:46:01.5965672|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:46:18.0373530|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:46:18.0374938|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:46:25.4298171|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:46:25.4300439|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:46:28.0747746|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:46:28.0750222|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:46:34.6076773|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:46:34.6079975|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:46:35.6036081|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:46:36.6043685|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:46:36.6047698|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:46:44.0786405|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:46:44.0789827|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:46:46.7223101|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:46:46.7226319|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:46:54.1084028|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:46:54.1087677|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:46:55.1090555|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:47:14.6107194|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:47:14.6108554|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:47:21.9915383|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:47:21.9919438|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:47:24.6387019|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:47:24.6388414|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:47:32.0233815|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:47:32.0236064|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:47:32.0258293|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.08:05:00.7499175|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.08:05:00.7502647|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.08:05:08.1384411|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.08:05:08.1388984|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.08:05:10.7869804|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.08:05:10.7929156|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.08:05:18.1681405|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.08:05:18.1682625|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.08:05:18.1706480|ERRO|LogError|Error in event callback: External component has thrown an exception. ============================================= 05/21/2026 09:00:36 INCIDENT LOG BEGIN ============================================= 09:00:36.0521073|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::SqliteStorageManager:126 - SQLite version: 3.51.0 09:00:36.0525148|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:626 - Initializing SQLite database at: C:\Program Files (x86)\Citrix\Logs\AOTListenerService\CtxLogDatabase.db 09:00:36.0566669|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:650 - SQLite database opened successfully 09:00:36.0755325|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enableWalMode:772 - WAL mode enabled for improved concurrency 09:00:36.0756281|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::createSchema:755 - Optimized database schema created successfully 09:00:36.0770946|INFO|LogInfo|CtxLogFileService::CtxLogPeriodicSyncManager::CtxLogPeriodicSyncManager:72 - Periodic sync manager created with 30 second upload interval 09:00:36.0771117|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::setMaxStoredRecords:338 - Max stored records limit set to 40000 09:00:36.0773556|WARN|LogWarning|CtxLogFileService::CtxLogFileServiceImpl::setSyncEnabled:309 - Cannot start sync - networking not configured 09:00:36.0790020|INFO|LogInfo|=== ETW Trace Listener & ETL File Parser === 09:00:36.0826468|INFO|LogInfo|Starting continuous IPC message listening for Receiver... 09:00:36.0826620|INFO|LogInfo|Starting continuous IPC message listening for SSP... 09:00:36.0848484|INFO|LogInfo|Reading ctl file C:\Program Files (x86)\Citrix\ICA Client\Receiver\DiagnosticTools\AoTraceProviders.ctl 09:00:36.0861048|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from SSP. 09:00:36.0861180|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from Receiver. 09:00:36.0983827|INFO|LogInfo|2E948502-7B9F-4796-8820-676E66A87F7B AoLog_Selfservice 09:00:36.0994033|INFO|LogInfo|2AD1F867-8869-4B55-9CA1-E67C7417FBBD AoLog_Receiver 09:00:36.0994154|INFO|LogInfo|C4830C11-6944-44A9-9363-03BB6F93000F AoLog_HdxCommon 09:00:36.0994172|INFO|LogInfo|2408cca3-d648-44e9-aab0-12c06c2900de AoLog_AuthManager 09:00:36.1001809|INFO|LogInfo|3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8 AOL_GacsClientService 09:00:36.1041883|INFO|LogInfo|Configuration: Providers: 5 - AoLog_Selfservice (2e948502-7b9f-4796-8820-676e66a87f7b), Level: 16, Keywords: 0xFFFFFFFF - AoLog_Receiver (2ad1f867-8869-4b55-9ca1-e67c7417fbbd), Level: 16, Keywords: 0xFFFFFFFF - AoLog_HdxCommon (c4830c11-6944-44a9-9363-03bb6f93000f), Level: 16, Keywords: 0xFFFFFFFF - AoLog_AuthManager (2408cca3-d648-44e9-aab0-12c06c2900de), Level: 16, Keywords: 0xFFFFFFFF - AOL_GacsClientService (3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8), Level: 16, Keywords: 0xFFFFFFFF Buffer Size: 64KB Min Level: 1 09:00:36.1046057|INFO|LogInfo|Starting ETW listener for real-time event processing... 09:00:36.1093398|INFO|LogInfo|ETW session 'AOTRealTimeSession' started successfully. Handle: 22 09:00:36.1113905|INFO|LogInfo|Enabling 5 ETW providers... 09:00:36.1118788|INFO|LogInfo|Provider 'AoLog_Selfservice' enabled successfully. 09:00:36.1119392|INFO|LogInfo|Provider 'AoLog_Receiver' enabled successfully. 09:00:36.1119644|INFO|LogInfo|Provider 'AoLog_HdxCommon' enabled successfully. 09:00:36.1119995|INFO|LogInfo|Provider 'AoLog_AuthManager' enabled successfully. 09:00:36.1120302|INFO|LogInfo|Provider 'AOL_GacsClientService' enabled successfully. 09:00:36.1136678|INFO|LogInfo|ETW Listener started. 09:00:36.1156422|INFO|LogInfo|Starting event processing... 09:00:36.1283962|INFO|LogInfo|Loaded tracking info with 2 sent folders. 09:00:36.1326297|INFO|LogInfo|Found 2 CTXPreRequisiteInstallLogs- folders 09:00:36.1382771|INFO|LogInfo|Found 3 CTXWorkspaceInstallLogs- folders 09:00:36.1383121|INFO|LogInfo|No new log folders to process. ============================================= 05/21/2026 19:00:20 INCIDENT LOG BEGIN ============================================= 19:00:20.0440343|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::SqliteStorageManager:126 - SQLite version: 3.51.0 19:00:20.0442055|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:626 - Initializing SQLite database at: C:\Program Files (x86)\Citrix\Logs\AOTListenerService\CtxLogDatabase.db 19:00:20.0465710|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:650 - SQLite database opened successfully 19:00:20.0740658|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enableWalMode:772 - WAL mode enabled for improved concurrency 19:00:20.0741309|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::createSchema:755 - Optimized database schema created successfully 19:00:20.0754660|INFO|LogInfo|CtxLogFileService::CtxLogPeriodicSyncManager::CtxLogPeriodicSyncManager:72 - Periodic sync manager created with 30 second upload interval 19:00:20.0754859|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::setMaxStoredRecords:338 - Max stored records limit set to 40000 19:00:20.0756006|WARN|LogWarning|CtxLogFileService::CtxLogFileServiceImpl::setSyncEnabled:309 - Cannot start sync - networking not configured 19:00:20.0775490|INFO|LogInfo|=== ETW Trace Listener & ETL File Parser === 19:00:20.0827168|INFO|LogInfo|Starting continuous IPC message listening for Receiver... 19:00:20.0827306|INFO|LogInfo|Starting continuous IPC message listening for SSP... 19:00:20.0837537|INFO|LogInfo|Reading ctl file C:\Program Files (x86)\Citrix\ICA Client\Receiver\DiagnosticTools\AoTraceProviders.ctl 19:00:20.0867181|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from SSP. 19:00:20.0867405|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from Receiver. 19:00:20.0981122|INFO|LogInfo|2E948502-7B9F-4796-8820-676E66A87F7B AoLog_Selfservice 19:00:20.0991056|INFO|LogInfo|2AD1F867-8869-4B55-9CA1-E67C7417FBBD AoLog_Receiver 19:00:20.0991180|INFO|LogInfo|C4830C11-6944-44A9-9363-03BB6F93000F AoLog_HdxCommon 19:00:20.0991200|INFO|LogInfo|2408cca3-d648-44e9-aab0-12c06c2900de AoLog_AuthManager 19:00:20.1000167|INFO|LogInfo|3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8 AOL_GacsClientService 19:00:20.1049528|INFO|LogInfo|Configuration: Providers: 5 - AoLog_Selfservice (2e948502-7b9f-4796-8820-676e66a87f7b), Level: 16, Keywords: 0xFFFFFFFF - AoLog_Receiver (2ad1f867-8869-4b55-9ca1-e67c7417fbbd), Level: 16, Keywords: 0xFFFFFFFF - AoLog_HdxCommon (c4830c11-6944-44a9-9363-03bb6f93000f), Level: 16, Keywords: 0xFFFFFFFF - AoLog_AuthManager (2408cca3-d648-44e9-aab0-12c06c2900de), Level: 16, Keywords: 0xFFFFFFFF - AOL_GacsClientService (3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8), Level: 16, Keywords: 0xFFFFFFFF Buffer Size: 64KB Min Level: 1 19:00:20.1054726|INFO|LogInfo|Starting ETW listener for real-time event processing... 19:00:20.1108044|INFO|LogInfo|ETW session 'AOTRealTimeSession' started successfully. Handle: 36 19:00:20.1128245|INFO|LogInfo|Enabling 5 ETW providers... 19:00:20.1133608|INFO|LogInfo|Provider 'AoLog_Selfservice' enabled successfully. 19:00:20.1134302|INFO|LogInfo|Provider 'AoLog_Receiver' enabled successfully. 19:00:20.1134568|INFO|LogInfo|Provider 'AoLog_HdxCommon' enabled successfully. 19:00:20.1134930|INFO|LogInfo|Provider 'AoLog_AuthManager' enabled successfully. 19:00:20.1135286|INFO|LogInfo|Provider 'AOL_GacsClientService' enabled successfully. 19:00:20.1153472|INFO|LogInfo|ETW Listener started. 19:00:20.1178562|INFO|LogInfo|Starting event processing... 19:00:20.1215018|INFO|LogInfo|Loaded tracking info with 2 sent folders. 19:00:20.1258574|INFO|LogInfo|Found 2 CTXPreRequisiteInstallLogs- folders 19:00:20.1316318|INFO|LogInfo|Found 3 CTXWorkspaceInstallLogs- folders 19:00:20.1316716|INFO|LogInfo|No new log folders to process. 1.21:32:20.0040995|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.21:32:30.5015885|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.21:32:30.5019737|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.21:32:40.6381731|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.21:32:41.6381354|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.21:32:41.6398314|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.21:32:41.6402465|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.21:32:50.8260942|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.21:32:50.8265295|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:33:49.3932285|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:33:59.9168737|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:33:59.9176381|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:34:10.0447260|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:34:10.0451166|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:34:11.0497838|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:34:11.0508137|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:34:20.1757961|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:34:20.1773217|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:34:30.3141055|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:34:30.3149420|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:34:40.4438951|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:34:40.4454045|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:34:41.4444713|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:34:41.4455491|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:34:50.5804300|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:34:50.5813996|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:35:00.7118960|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:35:00.7123303|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:35:10.8423317|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:35:10.8426319|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:35:11.8455767|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:35:11.8464108|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:35:20.9735262|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:35:20.9738081|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:35:31.1035634|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:35:31.1038862|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:35:41.2329637|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:35:41.2334638|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:35:42.2351206|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:35:42.2355019|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:35:51.3619774|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:35:51.3621313|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:36:01.4936914|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:36:01.4941519|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:36:11.6227102|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:36:11.6232073|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:36:12.6272609|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:36:12.6274316|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:36:21.7550298|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:36:21.7560652|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:36:31.8889916|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:36:31.8897881|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:36:42.0173707|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:36:42.0178500|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:36:43.0170833|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:36:43.0173635|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:36:52.1498353|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:36:52.1502790|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:37:07.9485503|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:37:07.9488817|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:37:18.0817199|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:37:18.0819721|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:37:19.0829299|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:37:19.0832530|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:37:28.2137403|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:37:28.2138626|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:37:38.2406783|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:37:38.2408677|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:37:48.3731233|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:37:48.3736089|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:37:49.3746991|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:37:49.3749293|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:37:58.5057922|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:37:58.5063356|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:38:14.1570470|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:38:14.1575516|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:38:24.2862961|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:38:24.2864410|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:38:25.2875456|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:38:25.2883458|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:38:34.4175598|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:38:34.4180010|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:38:44.4542269|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:38:44.4551321|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:38:54.5817568|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:38:54.5821581|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:38:55.5839947|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:38:55.5843335|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:39:04.7119196|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:39:04.7122472|ERRO|LogError|Error in event callback: External component has thrown an exception. ============================================= 05/23/2026 11:56:40 INCIDENT LOG BEGIN ============================================= 11:56:40.0440953|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::SqliteStorageManager:126 - SQLite version: 3.51.0 11:56:40.0442580|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:626 - Initializing SQLite database at: C:\Program Files (x86)\Citrix\Logs\AOTListenerService\CtxLogDatabase.db 11:56:40.0462442|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:650 - SQLite database opened successfully 11:56:40.0764232|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enableWalMode:772 - WAL mode enabled for improved concurrency 11:56:40.0764893|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::createSchema:755 - Optimized database schema created successfully 11:56:40.0776421|INFO|LogInfo|CtxLogFileService::CtxLogPeriodicSyncManager::CtxLogPeriodicSyncManager:72 - Periodic sync manager created with 30 second upload interval 11:56:40.0776622|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::setMaxStoredRecords:338 - Max stored records limit set to 40000 11:56:40.0777797|WARN|LogWarning|CtxLogFileService::CtxLogFileServiceImpl::setSyncEnabled:309 - Cannot start sync - networking not configured 11:56:40.0793359|INFO|LogInfo|=== ETW Trace Listener & ETL File Parser === 11:56:40.0831515|INFO|LogInfo|Starting continuous IPC message listening for Receiver... 11:56:40.0832045|INFO|LogInfo|Starting continuous IPC message listening for SSP... 11:56:40.0845464|INFO|LogInfo|Reading ctl file C:\Program Files (x86)\Citrix\ICA Client\Receiver\DiagnosticTools\AoTraceProviders.ctl 11:56:40.0868350|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from SSP. 11:56:40.0868992|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from Receiver. 11:56:40.0964041|INFO|LogInfo|2E948502-7B9F-4796-8820-676E66A87F7B AoLog_Selfservice 11:56:40.0974162|INFO|LogInfo|2AD1F867-8869-4B55-9CA1-E67C7417FBBD AoLog_Receiver 11:56:40.0974284|INFO|LogInfo|C4830C11-6944-44A9-9363-03BB6F93000F AoLog_HdxCommon 11:56:40.0974303|INFO|LogInfo|2408cca3-d648-44e9-aab0-12c06c2900de AoLog_AuthManager 11:56:40.0981612|INFO|LogInfo|3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8 AOL_GacsClientService 11:56:40.1022492|INFO|LogInfo|Configuration: Providers: 5 - AoLog_Selfservice (2e948502-7b9f-4796-8820-676e66a87f7b), Level: 16, Keywords: 0xFFFFFFFF - AoLog_Receiver (2ad1f867-8869-4b55-9ca1-e67c7417fbbd), Level: 16, Keywords: 0xFFFFFFFF - AoLog_HdxCommon (c4830c11-6944-44a9-9363-03bb6f93000f), Level: 16, Keywords: 0xFFFFFFFF - AoLog_AuthManager (2408cca3-d648-44e9-aab0-12c06c2900de), Level: 16, Keywords: 0xFFFFFFFF - AOL_GacsClientService (3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8), Level: 16, Keywords: 0xFFFFFFFF Buffer Size: 64KB Min Level: 1 11:56:40.1028483|INFO|LogInfo|Starting ETW listener for real-time event processing... 11:56:40.1075748|INFO|LogInfo|ETW session 'AOTRealTimeSession' started successfully. Handle: 42 11:56:40.1093785|INFO|LogInfo|Enabling 5 ETW providers... 11:56:40.1099250|INFO|LogInfo|Provider 'AoLog_Selfservice' enabled successfully. 11:56:40.1099905|INFO|LogInfo|Provider 'AoLog_Receiver' enabled successfully. 11:56:40.1100162|INFO|LogInfo|Provider 'AoLog_HdxCommon' enabled successfully. 11:56:40.1100626|INFO|LogInfo|Provider 'AoLog_AuthManager' enabled successfully. 11:56:40.1100977|INFO|LogInfo|Provider 'AOL_GacsClientService' enabled successfully. 11:56:40.1119484|INFO|LogInfo|ETW Listener started. 11:56:40.1141689|INFO|LogInfo|Starting event processing... 11:56:40.1218024|INFO|LogInfo|Loaded tracking info with 2 sent folders. 11:56:40.1265373|INFO|LogInfo|Found 2 CTXPreRequisiteInstallLogs- folders 11:56:40.1322845|INFO|LogInfo|Found 3 CTXWorkspaceInstallLogs- folders 11:56:40.1323256|INFO|LogInfo|No new log folders to process. 23:20:12.4758272|ERRO|LogError|Error in event callback: External component has thrown an exception. 23:20:23.0018035|ERRO|LogError|Error in event callback: External component has thrown an exception. 23:20:23.0026509|ERRO|LogError|Error in event callback: External component has thrown an exception. 23:20:33.1336983|ERRO|LogError|Error in event callback: External component has thrown an exception. 23:20:33.1341177|ERRO|LogError|Error in event callback: External component has thrown an exception. 23:20:34.1360144|ERRO|LogError|Error in event callback: External component has thrown an exception. 23:20:34.1364215|ERRO|LogError|Error in event callback: External component has thrown an exception. 23:20:43.2627613|ERRO|LogError|Error in event callback: External component has thrown an exception. 23:20:43.2631475|ERRO|LogError|Error in event callback: External component has thrown an exception. 23:20:53.3941692|ERRO|LogError|Error in event callback: External component has thrown an exception. 23:20:53.3946772|ERRO|LogError|Error in event callback: External component has thrown an exception. 23:21:03.5239500|ERRO|LogError|Error in event callback: External component has thrown an exception. 23:21:03.5245461|ERRO|LogError|Error in event callback: External component has thrown an exception. 23:21:04.5239849|ERRO|LogError|Error in event callback: External component has thrown an exception. 23:21:04.5245693|ERRO|LogError|Error in event callback: External component has thrown an exception. 23:21:13.6550694|ERRO|LogError|Error in event callback: External component has thrown an exception. 23:21:13.6556071|ERRO|LogError|Error in event callback: External component has thrown an exception. 23:21:23.7854751|ERRO|LogError|Error in event callback: External component has thrown an exception. 23:21:23.7859366|ERRO|LogError|Error in event callback: External component has thrown an exception. 23:21:33.9179322|ERRO|LogError|Error in event callback: External component has thrown an exception. 23:21:33.9191138|ERRO|LogError|Error in event callback: External component has thrown an exception. 23:21:34.9199575|ERRO|LogError|Error in event callback: External component has thrown an exception. 23:21:34.9204068|ERRO|LogError|Error in event callback: External component has thrown an exception. 23:21:44.0460223|ERRO|LogError|Error in event callback: External component has thrown an exception. 23:21:44.0469836|ERRO|LogError|Error in event callback: External component has thrown an exception. 23:21:54.1791516|ERRO|LogError|Error in event callback: External component has thrown an exception. 23:21:54.1795374|ERRO|LogError|Error in event callback: External component has thrown an exception. 23:22:04.3076311|ERRO|LogError|Error in event callback: External component has thrown an exception. 23:22:04.3080537|ERRO|LogError|Error in event callback: External component has thrown an exception. 23:22:05.3073023|ERRO|LogError|Error in event callback: External component has thrown an exception. 23:22:05.3079724|ERRO|LogError|Error in event callback: External component has thrown an exception. 23:22:14.4345466|ERRO|LogError|Error in event callback: External component has thrown an exception. 23:22:14.4348551|ERRO|LogError|Error in event callback: External component has thrown an exception. 23:22:24.5666700|ERRO|LogError|Error in event callback: External component has thrown an exception. 23:22:24.5673221|ERRO|LogError|Error in event callback: External component has thrown an exception. 23:22:34.6964823|ERRO|LogError|Error in event callback: External component has thrown an exception. 23:22:34.6970012|ERRO|LogError|Error in event callback: External component has thrown an exception. 23:22:35.7013448|ERRO|LogError|Error in event callback: External component has thrown an exception. 23:22:35.7015570|ERRO|LogError|Error in event callback: External component has thrown an exception. 23:22:44.8318919|ERRO|LogError|Error in event callback: External component has thrown an exception. 23:22:44.8324777|ERRO|LogError|Error in event callback: External component has thrown an exception. 23:22:54.9594721|ERRO|LogError|Error in event callback: External component has thrown an exception. 23:22:54.9600332|ERRO|LogError|Error in event callback: External component has thrown an exception. 23:23:05.0895150|ERRO|LogError|Error in event callback: External component has thrown an exception. 23:23:05.0901412|ERRO|LogError|Error in event callback: External component has thrown an exception. 23:23:06.0930847|ERRO|LogError|Error in event callback: External component has thrown an exception. 23:23:06.0935972|ERRO|LogError|Error in event callback: External component has thrown an exception. 23:23:15.2195173|ERRO|LogError|Error in event callback: External component has thrown an exception. 23:23:15.2197759|ERRO|LogError|Error in event callback: External component has thrown an exception. 23:23:31.4191438|ERRO|LogError|Error in event callback: External component has thrown an exception. 23:23:31.4196937|ERRO|LogError|Error in event callback: External component has thrown an exception. 23:23:41.5508374|ERRO|LogError|Error in event callback: External component has thrown an exception. 23:23:41.5510976|ERRO|LogError|Error in event callback: External component has thrown an exception. 23:23:42.5515650|ERRO|LogError|Error in event callback: External component has thrown an exception. 23:23:42.5518385|ERRO|LogError|Error in event callback: External component has thrown an exception. 23:23:51.6796904|ERRO|LogError|Error in event callback: External component has thrown an exception. 23:23:51.6802671|ERRO|LogError|Error in event callback: External component has thrown an exception. 23:24:01.7120396|ERRO|LogError|Error in event callback: External component has thrown an exception. 23:24:01.7123883|ERRO|LogError|Error in event callback: External component has thrown an exception. 23:24:11.8416338|ERRO|LogError|Error in event callback: External component has thrown an exception. 23:24:11.8421231|ERRO|LogError|Error in event callback: External component has thrown an exception. 23:24:12.8417186|ERRO|LogError|Error in event callback: External component has thrown an exception. 23:24:12.8420386|ERRO|LogError|Error in event callback: External component has thrown an exception. 23:24:21.9720743|ERRO|LogError|Error in event callback: External component has thrown an exception. 23:24:21.9726494|ERRO|LogError|Error in event callback: External component has thrown an exception. ============================================= 05/25/2026 09:21:30 INCIDENT LOG BEGIN ============================================= 09:21:30.0560429|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::SqliteStorageManager:126 - SQLite version: 3.51.0 09:21:30.0564011|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:626 - Initializing SQLite database at: C:\Program Files (x86)\Citrix\Logs\AOTListenerService\CtxLogDatabase.db 09:21:30.0601243|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:650 - SQLite database opened successfully 09:21:30.0804088|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enableWalMode:772 - WAL mode enabled for improved concurrency 09:21:30.0804730|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::createSchema:755 - Optimized database schema created successfully 09:21:30.0820560|INFO|LogInfo|CtxLogFileService::CtxLogPeriodicSyncManager::CtxLogPeriodicSyncManager:72 - Periodic sync manager created with 30 second upload interval 09:21:30.0820750|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::setMaxStoredRecords:338 - Max stored records limit set to 40000 09:21:30.0823407|WARN|LogWarning|CtxLogFileService::CtxLogFileServiceImpl::setSyncEnabled:309 - Cannot start sync - networking not configured 09:21:30.0838029|INFO|LogInfo|=== ETW Trace Listener & ETL File Parser === 09:21:30.0874575|INFO|LogInfo|Starting continuous IPC message listening for Receiver... 09:21:30.0874625|INFO|LogInfo|Starting continuous IPC message listening for SSP... 09:21:30.0888226|INFO|LogInfo|Reading ctl file C:\Program Files (x86)\Citrix\ICA Client\Receiver\DiagnosticTools\AoTraceProviders.ctl 09:21:30.0910688|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from Receiver. 09:21:30.0910978|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from SSP. 09:21:30.0947917|INFO|LogInfo|2E948502-7B9F-4796-8820-676E66A87F7B AoLog_Selfservice 09:21:30.0957226|INFO|LogInfo|2AD1F867-8869-4B55-9CA1-E67C7417FBBD AoLog_Receiver 09:21:30.0957375|INFO|LogInfo|C4830C11-6944-44A9-9363-03BB6F93000F AoLog_HdxCommon 09:21:30.0957394|INFO|LogInfo|2408cca3-d648-44e9-aab0-12c06c2900de AoLog_AuthManager 09:21:30.0965077|INFO|LogInfo|3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8 AOL_GacsClientService 09:21:30.1010255|INFO|LogInfo|Configuration: Providers: 5 - AoLog_Selfservice (2e948502-7b9f-4796-8820-676e66a87f7b), Level: 16, Keywords: 0xFFFFFFFF - AoLog_Receiver (2ad1f867-8869-4b55-9ca1-e67c7417fbbd), Level: 16, Keywords: 0xFFFFFFFF - AoLog_HdxCommon (c4830c11-6944-44a9-9363-03bb6f93000f), Level: 16, Keywords: 0xFFFFFFFF - AoLog_AuthManager (2408cca3-d648-44e9-aab0-12c06c2900de), Level: 16, Keywords: 0xFFFFFFFF - AOL_GacsClientService (3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8), Level: 16, Keywords: 0xFFFFFFFF Buffer Size: 64KB Min Level: 1 09:21:30.1014766|INFO|LogInfo|Starting ETW listener for real-time event processing... 09:21:30.1060810|INFO|LogInfo|ETW session 'AOTRealTimeSession' started successfully. Handle: 41 09:21:30.1080027|INFO|LogInfo|Enabling 5 ETW providers... 09:21:30.1085020|INFO|LogInfo|Provider 'AoLog_Selfservice' enabled successfully. 09:21:30.1085587|INFO|LogInfo|Provider 'AoLog_Receiver' enabled successfully. 09:21:30.1085858|INFO|LogInfo|Provider 'AoLog_HdxCommon' enabled successfully. 09:21:30.1086218|INFO|LogInfo|Provider 'AoLog_AuthManager' enabled successfully. 09:21:30.1086543|INFO|LogInfo|Provider 'AOL_GacsClientService' enabled successfully. 09:21:30.1101050|INFO|LogInfo|ETW Listener started. 09:21:30.1121433|INFO|LogInfo|Starting event processing... 09:21:30.1290850|INFO|LogInfo|Loaded tracking info with 2 sent folders. 09:21:30.1333202|INFO|LogInfo|Found 2 CTXPreRequisiteInstallLogs- folders 09:21:30.1392388|INFO|LogInfo|Found 3 CTXWorkspaceInstallLogs- folders 09:21:30.1392819|INFO|LogInfo|No new log folders to process. ============================================= 05/25/2026 19:51:54 INCIDENT LOG BEGIN ============================================= 19:51:54.1544153|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::SqliteStorageManager:126 - SQLite version: 3.51.0 19:51:54.1553411|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:626 - Initializing SQLite database at: C:\Program Files (x86)\Citrix\Logs\AOTListenerService\CtxLogDatabase.db 19:51:54.1809388|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:650 - SQLite database opened successfully 19:51:54.2246994|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enableWalMode:772 - WAL mode enabled for improved concurrency 19:51:54.2248151|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::createSchema:755 - Optimized database schema created successfully 19:51:54.2271284|INFO|LogInfo|CtxLogFileService::CtxLogPeriodicSyncManager::CtxLogPeriodicSyncManager:72 - Periodic sync manager created with 30 second upload interval 19:51:54.2271551|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::setMaxStoredRecords:338 - Max stored records limit set to 40000 19:51:54.2278370|WARN|LogWarning|CtxLogFileService::CtxLogFileServiceImpl::setSyncEnabled:309 - Cannot start sync - networking not configured 19:51:54.2303073|INFO|LogInfo|=== ETW Trace Listener & ETL File Parser === 19:51:54.2381701|INFO|LogInfo|Starting continuous IPC message listening for Receiver... 19:51:54.2383688|INFO|LogInfo|Starting continuous IPC message listening for SSP... 19:51:54.2407021|INFO|LogInfo|Reading ctl file C:\Program Files (x86)\Citrix\ICA Client\Receiver\DiagnosticTools\AoTraceProviders.ctl 19:51:54.2500288|INFO|LogInfo|2E948502-7B9F-4796-8820-676E66A87F7B AoLog_Selfservice 19:51:54.2518650|INFO|LogInfo|2AD1F867-8869-4B55-9CA1-E67C7417FBBD AoLog_Receiver 19:51:54.2518864|INFO|LogInfo|C4830C11-6944-44A9-9363-03BB6F93000F AoLog_HdxCommon 19:51:54.2518897|INFO|LogInfo|2408cca3-d648-44e9-aab0-12c06c2900de AoLog_AuthManager 19:51:54.2535567|INFO|LogInfo|3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8 AOL_GacsClientService 19:51:54.2612131|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from Receiver. 19:51:54.2612130|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from SSP. 19:51:54.2629931|INFO|LogInfo|Configuration: Providers: 5 - AoLog_Selfservice (2e948502-7b9f-4796-8820-676e66a87f7b), Level: 16, Keywords: 0xFFFFFFFF - AoLog_Receiver (2ad1f867-8869-4b55-9ca1-e67c7417fbbd), Level: 16, Keywords: 0xFFFFFFFF - AoLog_HdxCommon (c4830c11-6944-44a9-9363-03bb6f93000f), Level: 16, Keywords: 0xFFFFFFFF - AoLog_AuthManager (2408cca3-d648-44e9-aab0-12c06c2900de), Level: 16, Keywords: 0xFFFFFFFF - AOL_GacsClientService (3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8), Level: 16, Keywords: 0xFFFFFFFF Buffer Size: 64KB Min Level: 1 19:51:54.2641246|INFO|LogInfo|Starting ETW listener for real-time event processing... 19:51:54.2740428|INFO|LogInfo|ETW session 'AOTRealTimeSession' started successfully. Handle: 41 19:51:54.2800016|INFO|LogInfo|Enabling 5 ETW providers... 19:51:54.2810378|INFO|LogInfo|Provider 'AoLog_Selfservice' enabled successfully. 19:51:54.2811658|INFO|LogInfo|Provider 'AoLog_Receiver' enabled successfully. 19:51:54.2812131|INFO|LogInfo|Provider 'AoLog_HdxCommon' enabled successfully. 19:51:54.2812792|INFO|LogInfo|Provider 'AoLog_AuthManager' enabled successfully. 19:51:54.2813398|INFO|LogInfo|Provider 'AOL_GacsClientService' enabled successfully. 19:51:54.2841975|INFO|LogInfo|ETW Listener started. 19:51:54.2884568|INFO|LogInfo|Starting event processing... 19:51:54.3527617|INFO|LogInfo|Loaded tracking info with 2 sent folders. 19:51:54.3618312|INFO|LogInfo|Found 2 CTXPreRequisiteInstallLogs- folders 19:51:54.3743073|INFO|LogInfo|Found 3 CTXWorkspaceInstallLogs- folders 19:51:54.3743820|INFO|LogInfo|No new log folders to process. 1.08:03:42.1266057|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.08:03:52.6453766|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.08:03:52.6462899|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.08:04:02.7819829|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.08:04:02.7828984|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.08:04:03.7823592|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.08:04:03.7831666|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.08:04:12.9134689|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.08:04:12.9139151|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.08:04:23.0461210|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.08:04:23.0463320|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.08:04:33.1785154|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.08:04:33.1791112|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.08:04:34.1812587|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.08:04:34.1818128|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.08:04:43.3086265|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.08:04:43.3093838|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.08:04:53.4422467|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.08:04:53.4425210|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.08:05:03.5736888|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.08:05:03.5740636|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.08:05:04.5747332|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.08:05:04.5750225|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.08:05:13.7053145|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.08:05:13.7057564|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.08:05:23.8393802|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.08:05:23.8397484|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.08:05:33.9691222|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.08:05:33.9699249|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.08:05:34.9694928|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.08:05:34.9699550|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.08:05:44.0997012|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.08:05:44.1001660|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.08:05:54.2292114|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.08:05:54.2297170|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.08:06:04.3613378|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.08:06:04.3619611|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.08:06:05.3615767|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.08:06:05.3626354|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.08:06:14.4904230|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.08:06:14.4910446|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.08:06:24.6236276|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.08:06:24.6240837|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.08:06:34.7535415|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.08:06:34.7543867|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.08:06:35.7533669|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.08:06:35.7538046|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.08:06:44.8836243|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.08:06:44.8838622|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.08:07:00.5580570|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.08:07:00.5586535|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.08:07:10.6913751|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.08:07:10.6918876|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.08:07:11.6936913|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.08:07:11.6943757|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.08:07:20.8230998|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.08:07:20.8234509|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.08:07:30.8526902|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.08:07:30.8533728|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.08:07:40.9787133|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.08:07:40.9792617|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.08:07:41.9797830|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.08:07:41.9800123|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.08:07:51.1056388|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.08:07:51.1057510|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.08:08:05.0601240|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.08:08:05.0604429|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.08:08:15.1914400|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.08:08:15.1926147|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.08:08:16.1927010|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.08:08:16.1931504|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.08:08:25.3233635|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.08:08:25.3237970|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.08:08:35.3533704|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.08:08:35.3539909|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.08:08:45.4834073|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.08:08:45.4837321|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.08:08:46.4864767|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.08:08:46.4869463|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.08:08:55.6127151|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.08:08:55.6129411|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.20:42:19.3484313|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.20:42:29.8751085|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.20:42:29.8757295|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.20:42:40.0039703|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.20:42:40.0043858|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.20:42:41.0095253|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.20:42:41.0105177|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.20:42:50.1383040|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.20:42:50.1392575|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.20:43:00.2704764|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.20:43:00.2708860|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.20:43:10.3991639|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.20:43:10.3993884|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.20:43:11.3998994|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.20:43:11.4002173|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.20:43:20.5318811|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.20:43:20.5324406|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.20:43:30.6621677|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.20:43:30.6627505|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.20:43:40.7908849|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.20:43:40.7913210|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.20:43:41.7951173|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.20:43:41.7955388|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.20:43:50.9191563|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.20:43:50.9199517|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.20:44:01.0501087|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.20:44:01.0506585|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.20:44:11.1804612|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.20:44:11.1811103|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.20:44:12.1821889|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.20:44:12.1830601|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.20:44:21.3087225|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.20:44:21.3091968|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.20:44:31.4411031|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.20:44:31.4416519|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.20:44:41.5704622|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.20:44:41.5709002|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.20:44:42.5734742|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.20:44:42.5739703|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.20:44:51.7029530|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.20:44:51.7038039|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.20:45:01.8323541|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.20:45:01.8327786|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.20:45:11.9635454|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.20:45:11.9639891|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.20:45:12.9637626|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.20:45:12.9644279|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.20:45:22.0959923|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.20:45:22.0966933|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.20:45:39.8114372|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.20:45:39.8118178|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.20:45:49.9391761|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.20:45:49.9394055|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.20:45:50.9409562|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.20:45:50.9413501|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.20:46:00.0720661|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.20:46:00.0724098|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.20:46:10.1040629|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.20:46:10.1044948|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.20:46:20.2310151|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.20:46:20.2312000|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.20:46:21.2326578|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.20:46:21.2333241|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.20:46:30.3611846|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.20:46:30.3614786|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.20:46:45.8336105|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.20:46:45.8337792|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.20:46:55.9653443|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.20:46:55.9658629|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.20:46:56.9670019|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.20:46:56.9674804|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.20:47:06.0943080|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.20:47:06.0944509|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.20:47:16.1270213|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.20:47:16.1274152|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.20:47:26.2549761|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.20:47:26.2554797|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.20:47:27.2548065|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.20:47:27.2553744|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.20:47:36.3827996|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.20:47:36.3831162|ERRO|LogError|Error in event callback: External component has thrown an exception. ============================================= 05/27/2026 09:16:06 INCIDENT LOG BEGIN ============================================= 09:16:06.0535046|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::SqliteStorageManager:126 - SQLite version: 3.51.0 09:16:06.0539651|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:626 - Initializing SQLite database at: C:\Program Files (x86)\Citrix\Logs\AOTListenerService\CtxLogDatabase.db 09:16:06.0586763|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:650 - SQLite database opened successfully 09:16:06.0811980|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enableWalMode:772 - WAL mode enabled for improved concurrency 09:16:06.0812637|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::createSchema:755 - Optimized database schema created successfully 09:16:06.0827499|INFO|LogInfo|CtxLogFileService::CtxLogPeriodicSyncManager::CtxLogPeriodicSyncManager:72 - Periodic sync manager created with 30 second upload interval 09:16:06.0827687|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::setMaxStoredRecords:338 - Max stored records limit set to 40000 09:16:06.0829789|WARN|LogWarning|CtxLogFileService::CtxLogFileServiceImpl::setSyncEnabled:309 - Cannot start sync - networking not configured 09:16:06.0846406|INFO|LogInfo|=== ETW Trace Listener & ETL File Parser === 09:16:06.0881707|INFO|LogInfo|Starting continuous IPC message listening for Receiver... 09:16:06.0881872|INFO|LogInfo|Starting continuous IPC message listening for SSP... 09:16:06.0895561|INFO|LogInfo|Reading ctl file C:\Program Files (x86)\Citrix\ICA Client\Receiver\DiagnosticTools\AoTraceProviders.ctl 09:16:06.0926299|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from Receiver. 09:16:06.0926299|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from SSP. 09:16:06.0966515|INFO|LogInfo|2E948502-7B9F-4796-8820-676E66A87F7B AoLog_Selfservice 09:16:06.0976091|INFO|LogInfo|2AD1F867-8869-4B55-9CA1-E67C7417FBBD AoLog_Receiver 09:16:06.0976236|INFO|LogInfo|C4830C11-6944-44A9-9363-03BB6F93000F AoLog_HdxCommon 09:16:06.0976256|INFO|LogInfo|2408cca3-d648-44e9-aab0-12c06c2900de AoLog_AuthManager 09:16:06.0984785|INFO|LogInfo|3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8 AOL_GacsClientService 09:16:06.1033496|INFO|LogInfo|Configuration: Providers: 5 - AoLog_Selfservice (2e948502-7b9f-4796-8820-676e66a87f7b), Level: 16, Keywords: 0xFFFFFFFF - AoLog_Receiver (2ad1f867-8869-4b55-9ca1-e67c7417fbbd), Level: 16, Keywords: 0xFFFFFFFF - AoLog_HdxCommon (c4830c11-6944-44a9-9363-03bb6f93000f), Level: 16, Keywords: 0xFFFFFFFF - AoLog_AuthManager (2408cca3-d648-44e9-aab0-12c06c2900de), Level: 16, Keywords: 0xFFFFFFFF - AOL_GacsClientService (3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8), Level: 16, Keywords: 0xFFFFFFFF Buffer Size: 64KB Min Level: 1 09:16:06.1037611|INFO|LogInfo|Starting ETW listener for real-time event processing... 09:16:06.1089309|INFO|LogInfo|ETW session 'AOTRealTimeSession' started successfully. Handle: 42 09:16:06.1109775|INFO|LogInfo|Enabling 5 ETW providers... 09:16:06.1114891|INFO|LogInfo|Provider 'AoLog_Selfservice' enabled successfully. 09:16:06.1115532|INFO|LogInfo|Provider 'AoLog_Receiver' enabled successfully. 09:16:06.1115811|INFO|LogInfo|Provider 'AoLog_HdxCommon' enabled successfully. 09:16:06.1116163|INFO|LogInfo|Provider 'AoLog_AuthManager' enabled successfully. 09:16:06.1116494|INFO|LogInfo|Provider 'AOL_GacsClientService' enabled successfully. 09:16:06.1131694|INFO|LogInfo|ETW Listener started. 09:16:06.1152255|INFO|LogInfo|Starting event processing... 09:16:06.1290413|INFO|LogInfo|Loaded tracking info with 2 sent folders. 09:16:06.1333650|INFO|LogInfo|Found 2 CTXPreRequisiteInstallLogs- folders 09:16:06.1391087|INFO|LogInfo|Found 3 CTXWorkspaceInstallLogs- folders 09:16:06.1391478|INFO|LogInfo|No new log folders to process. ============================================= 05/27/2026 18:41:46 INCIDENT LOG BEGIN ============================================= 18:41:46.0519803|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::SqliteStorageManager:126 - SQLite version: 3.51.0 18:41:46.0523670|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:626 - Initializing SQLite database at: C:\Program Files (x86)\Citrix\Logs\AOTListenerService\CtxLogDatabase.db 18:41:46.0560176|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:650 - SQLite database opened successfully 18:41:46.0788838|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enableWalMode:772 - WAL mode enabled for improved concurrency 18:41:46.0789528|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::createSchema:755 - Optimized database schema created successfully 18:41:46.0804995|INFO|LogInfo|CtxLogFileService::CtxLogPeriodicSyncManager::CtxLogPeriodicSyncManager:72 - Periodic sync manager created with 30 second upload interval 18:41:46.0805169|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::setMaxStoredRecords:338 - Max stored records limit set to 40000 18:41:46.0807194|WARN|LogWarning|CtxLogFileService::CtxLogFileServiceImpl::setSyncEnabled:309 - Cannot start sync - networking not configured 18:41:46.0823317|INFO|LogInfo|=== ETW Trace Listener & ETL File Parser === 18:41:46.0862008|INFO|LogInfo|Starting continuous IPC message listening for Receiver... 18:41:46.0862095|INFO|LogInfo|Starting continuous IPC message listening for SSP... 18:41:46.0882093|INFO|LogInfo|Reading ctl file C:\Program Files (x86)\Citrix\ICA Client\Receiver\DiagnosticTools\AoTraceProviders.ctl 18:41:46.0917714|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from SSP. 18:41:46.0919200|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from Receiver. 18:41:46.0972487|INFO|LogInfo|2E948502-7B9F-4796-8820-676E66A87F7B AoLog_Selfservice 18:41:46.0984824|INFO|LogInfo|2AD1F867-8869-4B55-9CA1-E67C7417FBBD AoLog_Receiver 18:41:46.0984965|INFO|LogInfo|C4830C11-6944-44A9-9363-03BB6F93000F AoLog_HdxCommon 18:41:46.0984985|INFO|LogInfo|2408cca3-d648-44e9-aab0-12c06c2900de AoLog_AuthManager 18:41:46.0993546|INFO|LogInfo|3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8 AOL_GacsClientService 18:41:46.1046743|INFO|LogInfo|Configuration: Providers: 5 - AoLog_Selfservice (2e948502-7b9f-4796-8820-676e66a87f7b), Level: 16, Keywords: 0xFFFFFFFF - AoLog_Receiver (2ad1f867-8869-4b55-9ca1-e67c7417fbbd), Level: 16, Keywords: 0xFFFFFFFF - AoLog_HdxCommon (c4830c11-6944-44a9-9363-03bb6f93000f), Level: 16, Keywords: 0xFFFFFFFF - AoLog_AuthManager (2408cca3-d648-44e9-aab0-12c06c2900de), Level: 16, Keywords: 0xFFFFFFFF - AOL_GacsClientService (3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8), Level: 16, Keywords: 0xFFFFFFFF Buffer Size: 64KB Min Level: 1 18:41:46.1052622|INFO|LogInfo|Starting ETW listener for real-time event processing... 18:41:46.1104871|INFO|LogInfo|ETW session 'AOTRealTimeSession' started successfully. Handle: 42 18:41:46.1125070|INFO|LogInfo|Enabling 5 ETW providers... 18:41:46.1129822|INFO|LogInfo|Provider 'AoLog_Selfservice' enabled successfully. 18:41:46.1130434|INFO|LogInfo|Provider 'AoLog_Receiver' enabled successfully. 18:41:46.1130685|INFO|LogInfo|Provider 'AoLog_HdxCommon' enabled successfully. 18:41:46.1131027|INFO|LogInfo|Provider 'AoLog_AuthManager' enabled successfully. 18:41:46.1131337|INFO|LogInfo|Provider 'AOL_GacsClientService' enabled successfully. 18:41:46.1148481|INFO|LogInfo|ETW Listener started. 18:41:46.1174646|INFO|LogInfo|Starting event processing... 18:41:46.1318803|INFO|LogInfo|Loaded tracking info with 2 sent folders. 18:41:46.1362924|INFO|LogInfo|Found 2 CTXPreRequisiteInstallLogs- folders 18:41:46.1423182|INFO|LogInfo|Found 3 CTXWorkspaceInstallLogs- folders 18:41:46.1423589|INFO|LogInfo|No new log folders to process. 1.07:20:05.5343172|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.07:20:16.0536632|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.07:20:16.0552904|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.07:20:26.1904725|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.07:20:26.1910469|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.07:20:27.1903381|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.07:20:27.1909565|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.07:20:36.3213866|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.07:20:36.3220348|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.07:20:46.4528895|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.07:20:46.4539615|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.07:20:56.5849278|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.07:20:56.5857775|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.07:20:57.5879996|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.07:20:57.5885932|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.07:21:06.7141785|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.07:21:06.7148571|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.07:21:16.8494223|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.07:21:16.8503201|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.07:21:26.9811800|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.07:21:26.9822738|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.07:21:27.9832376|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.07:21:27.9835329|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.07:21:37.1092155|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.07:21:37.1100467|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.07:21:47.2445670|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.07:21:47.2451608|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.07:21:57.3763426|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.07:21:57.3770774|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.07:21:58.3804690|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.07:21:58.3810454|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.07:22:07.5053931|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.07:22:07.5059175|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.07:22:17.6392679|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.07:22:17.6394878|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.07:22:27.7694058|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.07:22:27.7700111|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.07:22:28.7702782|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.07:22:28.7709662|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.07:22:37.8968613|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.07:22:37.9019735|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.07:22:48.0288165|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.07:22:48.0292246|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.07:22:58.1619684|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.07:22:58.1624814|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.07:22:59.1604941|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.07:22:59.1664668|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.07:23:08.2917305|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.07:23:08.2920802|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.07:23:24.0303045|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.07:23:24.0306832|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.07:23:34.1589956|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.07:23:34.1596506|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.07:23:35.1592928|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.07:23:35.1597061|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.07:23:44.2896996|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.07:23:44.2900389|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.07:23:54.3257958|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.07:23:54.3265978|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.07:24:04.4587075|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.07:24:04.4593526|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.07:24:05.4602232|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.07:24:05.4609710|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.07:24:14.5894233|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.07:24:14.5896507|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.07:24:29.9526126|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.07:24:29.9529910|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.07:24:40.0824293|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.07:24:40.0827269|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.07:24:41.0830192|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.07:24:41.0838302|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.07:24:50.2167631|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.07:24:50.2175158|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.07:25:00.2477415|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.07:25:00.2481865|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.07:25:10.3774565|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.07:25:10.3777771|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.07:25:11.3798234|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.07:25:11.3802798|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.07:25:20.5074997|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.07:25:20.5079601|ERRO|LogError|Error in event callback: External component has thrown an exception. ============================================= 05/28/2026 09:13:03 INCIDENT LOG BEGIN ============================================= 09:13:03.0534216|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::SqliteStorageManager:126 - SQLite version: 3.51.0 09:13:03.0537871|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:626 - Initializing SQLite database at: C:\Program Files (x86)\Citrix\Logs\AOTListenerService\CtxLogDatabase.db 09:13:03.0586665|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:650 - SQLite database opened successfully 09:13:03.0767607|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enableWalMode:772 - WAL mode enabled for improved concurrency 09:13:03.0768253|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::createSchema:755 - Optimized database schema created successfully 09:13:03.0783283|INFO|LogInfo|CtxLogFileService::CtxLogPeriodicSyncManager::CtxLogPeriodicSyncManager:72 - Periodic sync manager created with 30 second upload interval 09:13:03.0783463|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::setMaxStoredRecords:338 - Max stored records limit set to 40000 09:13:03.0785458|WARN|LogWarning|CtxLogFileService::CtxLogFileServiceImpl::setSyncEnabled:309 - Cannot start sync - networking not configured 09:13:03.0801011|INFO|LogInfo|=== ETW Trace Listener & ETL File Parser === 09:13:03.0841209|INFO|LogInfo|Starting continuous IPC message listening for Receiver... 09:13:03.0842077|INFO|LogInfo|Starting continuous IPC message listening for SSP... 09:13:03.0858199|INFO|LogInfo|Reading ctl file C:\Program Files (x86)\Citrix\ICA Client\Receiver\DiagnosticTools\AoTraceProviders.ctl 09:13:03.0874732|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from Receiver. 09:13:03.0874733|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from SSP. 09:13:03.0976819|INFO|LogInfo|2E948502-7B9F-4796-8820-676E66A87F7B AoLog_Selfservice 09:13:03.0986665|INFO|LogInfo|2AD1F867-8869-4B55-9CA1-E67C7417FBBD AoLog_Receiver 09:13:03.0986799|INFO|LogInfo|C4830C11-6944-44A9-9363-03BB6F93000F AoLog_HdxCommon 09:13:03.0986817|INFO|LogInfo|2408cca3-d648-44e9-aab0-12c06c2900de AoLog_AuthManager 09:13:03.0994825|INFO|LogInfo|3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8 AOL_GacsClientService 09:13:03.1040855|INFO|LogInfo|Configuration: Providers: 5 - AoLog_Selfservice (2e948502-7b9f-4796-8820-676e66a87f7b), Level: 16, Keywords: 0xFFFFFFFF - AoLog_Receiver (2ad1f867-8869-4b55-9ca1-e67c7417fbbd), Level: 16, Keywords: 0xFFFFFFFF - AoLog_HdxCommon (c4830c11-6944-44a9-9363-03bb6f93000f), Level: 16, Keywords: 0xFFFFFFFF - AoLog_AuthManager (2408cca3-d648-44e9-aab0-12c06c2900de), Level: 16, Keywords: 0xFFFFFFFF - AOL_GacsClientService (3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8), Level: 16, Keywords: 0xFFFFFFFF Buffer Size: 64KB Min Level: 1 09:13:03.1045005|INFO|LogInfo|Starting ETW listener for real-time event processing... 09:13:03.1093630|INFO|LogInfo|ETW session 'AOTRealTimeSession' started successfully. Handle: 30 09:13:03.1112518|INFO|LogInfo|Enabling 5 ETW providers... 09:13:03.1117696|INFO|LogInfo|Provider 'AoLog_Selfservice' enabled successfully. 09:13:03.1118318|INFO|LogInfo|Provider 'AoLog_Receiver' enabled successfully. 09:13:03.1118572|INFO|LogInfo|Provider 'AoLog_HdxCommon' enabled successfully. 09:13:03.1118955|INFO|LogInfo|Provider 'AoLog_AuthManager' enabled successfully. 09:13:03.1119303|INFO|LogInfo|Provider 'AOL_GacsClientService' enabled successfully. 09:13:03.1134970|INFO|LogInfo|ETW Listener started. 09:13:03.1154312|INFO|LogInfo|Starting event processing... 09:13:03.1280419|INFO|LogInfo|Loaded tracking info with 2 sent folders. 09:13:03.1324480|INFO|LogInfo|Found 2 CTXPreRequisiteInstallLogs- folders 09:13:03.1380574|INFO|LogInfo|Found 3 CTXWorkspaceInstallLogs- folders 09:13:03.1380932|INFO|LogInfo|No new log folders to process. 11:59:45.4861140|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:577 - Record count 41052 exceeds limit 40000, purging 1052 oldest records 11:59:45.4965108|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:607 - Successfully purged 1052 oldest records to enforce limit of 40000 11:59:45.4965542|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::logMessage::::operator ():69 - Purged 1052 records to enforce storage limit 14:22:31.9278492|ERRO|LogError|Error in event callback: External component has thrown an exception. 14:22:42.4516596|ERRO|LogError|Error in event callback: External component has thrown an exception. 14:22:42.4519953|ERRO|LogError|Error in event callback: External component has thrown an exception. 14:22:42.4533598|ERRO|LogError|Error in event callback: External component has thrown an exception. 14:22:42.4536477|ERRO|LogError|Error in event callback: External component has thrown an exception. 14:22:52.5829211|ERRO|LogError|Error in event callback: External component has thrown an exception. 14:22:52.5836339|ERRO|LogError|Error in event callback: External component has thrown an exception. 14:23:02.7154481|ERRO|LogError|Error in event callback: External component has thrown an exception. 14:23:02.7162339|ERRO|LogError|Error in event callback: External component has thrown an exception. 14:23:12.8442281|ERRO|LogError|Error in event callback: External component has thrown an exception. 14:23:12.8447822|ERRO|LogError|Error in event callback: External component has thrown an exception. 14:23:13.8461024|ERRO|LogError|Error in event callback: External component has thrown an exception. 14:23:13.8466377|ERRO|LogError|Error in event callback: External component has thrown an exception. 14:23:22.9759123|ERRO|LogError|Error in event callback: External component has thrown an exception. 14:23:22.9761965|ERRO|LogError|Error in event callback: External component has thrown an exception. 14:23:33.1392037|ERRO|LogError|Error in event callback: External component has thrown an exception. 14:23:33.1397677|ERRO|LogError|Error in event callback: External component has thrown an exception. 14:23:43.2668387|ERRO|LogError|Error in event callback: External component has thrown an exception. 14:23:43.2674213|ERRO|LogError|Error in event callback: External component has thrown an exception. 14:23:44.2675056|ERRO|LogError|Error in event callback: External component has thrown an exception. 14:23:44.2677281|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:08:56.2677361|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:577 - Record count 40979 exceeds limit 40000, purging 979 oldest records 15:08:56.2745770|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:607 - Successfully purged 979 oldest records to enforce limit of 40000 15:08:56.2746422|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::logMessage::::operator ():69 - Purged 979 records to enforce storage limit ============================================= 05/28/2026 21:29:42 INCIDENT LOG BEGIN ============================================= 21:29:42.0584068|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::SqliteStorageManager:126 - SQLite version: 3.51.0 21:29:42.0589004|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:626 - Initializing SQLite database at: C:\Program Files (x86)\Citrix\Logs\AOTListenerService\CtxLogDatabase.db 21:29:42.0637104|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:650 - SQLite database opened successfully 21:29:42.0885588|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enableWalMode:772 - WAL mode enabled for improved concurrency 21:29:42.0886341|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::createSchema:755 - Optimized database schema created successfully 21:29:42.0901005|INFO|LogInfo|CtxLogFileService::CtxLogPeriodicSyncManager::CtxLogPeriodicSyncManager:72 - Periodic sync manager created with 30 second upload interval 21:29:42.0901172|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::setMaxStoredRecords:338 - Max stored records limit set to 40000 21:29:42.0903748|WARN|LogWarning|CtxLogFileService::CtxLogFileServiceImpl::setSyncEnabled:309 - Cannot start sync - networking not configured 21:29:42.0919196|INFO|LogInfo|=== ETW Trace Listener & ETL File Parser === 21:29:42.0965131|INFO|LogInfo|Starting continuous IPC message listening for SSP... 21:29:42.0966639|INFO|LogInfo|Starting continuous IPC message listening for Receiver... 21:29:42.0982290|INFO|LogInfo|Reading ctl file C:\Program Files (x86)\Citrix\ICA Client\Receiver\DiagnosticTools\AoTraceProviders.ctl 21:29:42.1017414|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from Receiver. 21:29:42.1017428|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from SSP. 21:29:42.1077482|INFO|LogInfo|2E948502-7B9F-4796-8820-676E66A87F7B AoLog_Selfservice 21:29:42.1087596|INFO|LogInfo|2AD1F867-8869-4B55-9CA1-E67C7417FBBD AoLog_Receiver 21:29:42.1087727|INFO|LogInfo|C4830C11-6944-44A9-9363-03BB6F93000F AoLog_HdxCommon 21:29:42.1087747|INFO|LogInfo|2408cca3-d648-44e9-aab0-12c06c2900de AoLog_AuthManager 21:29:42.1095847|INFO|LogInfo|3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8 AOL_GacsClientService 21:29:42.1147856|INFO|LogInfo|Configuration: Providers: 5 - AoLog_Selfservice (2e948502-7b9f-4796-8820-676e66a87f7b), Level: 16, Keywords: 0xFFFFFFFF - AoLog_Receiver (2ad1f867-8869-4b55-9ca1-e67c7417fbbd), Level: 16, Keywords: 0xFFFFFFFF - AoLog_HdxCommon (c4830c11-6944-44a9-9363-03bb6f93000f), Level: 16, Keywords: 0xFFFFFFFF - AoLog_AuthManager (2408cca3-d648-44e9-aab0-12c06c2900de), Level: 16, Keywords: 0xFFFFFFFF - AOL_GacsClientService (3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8), Level: 16, Keywords: 0xFFFFFFFF Buffer Size: 64KB Min Level: 1 21:29:42.1152910|INFO|LogInfo|Starting ETW listener for real-time event processing... 21:29:42.1210058|INFO|LogInfo|ETW session 'AOTRealTimeSession' started successfully. Handle: 42 21:29:42.1233595|INFO|LogInfo|Enabling 5 ETW providers... 21:29:42.1240358|INFO|LogInfo|Provider 'AoLog_Selfservice' enabled successfully. 21:29:42.1241010|INFO|LogInfo|Provider 'AoLog_Receiver' enabled successfully. 21:29:42.1241377|INFO|LogInfo|Provider 'AoLog_HdxCommon' enabled successfully. 21:29:42.1241757|INFO|LogInfo|Provider 'AoLog_AuthManager' enabled successfully. 21:29:42.1242083|INFO|LogInfo|Provider 'AOL_GacsClientService' enabled successfully. 21:29:42.1261003|INFO|LogInfo|ETW Listener started. 21:29:42.1284239|INFO|LogInfo|Starting event processing... 21:29:42.1398797|INFO|LogInfo|Loaded tracking info with 2 sent folders. 21:29:42.1445515|INFO|LogInfo|Found 2 CTXPreRequisiteInstallLogs- folders 21:29:42.1509753|INFO|LogInfo|Found 3 CTXWorkspaceInstallLogs- folders 21:29:42.1510146|INFO|LogInfo|No new log folders to process. ============================================= 05/29/2026 09:15:46 INCIDENT LOG BEGIN ============================================= 09:15:46.0541978|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::SqliteStorageManager:126 - SQLite version: 3.51.0 09:15:46.0545536|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:626 - Initializing SQLite database at: C:\Program Files (x86)\Citrix\Logs\AOTListenerService\CtxLogDatabase.db 09:15:46.0585837|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:650 - SQLite database opened successfully 09:15:46.0766294|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enableWalMode:772 - WAL mode enabled for improved concurrency 09:15:46.0766950|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::createSchema:755 - Optimized database schema created successfully 09:15:46.0781176|INFO|LogInfo|CtxLogFileService::CtxLogPeriodicSyncManager::CtxLogPeriodicSyncManager:72 - Periodic sync manager created with 30 second upload interval 09:15:46.0781355|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::setMaxStoredRecords:338 - Max stored records limit set to 40000 09:15:46.0783977|WARN|LogWarning|CtxLogFileService::CtxLogFileServiceImpl::setSyncEnabled:309 - Cannot start sync - networking not configured 09:15:46.0800776|INFO|LogInfo|=== ETW Trace Listener & ETL File Parser === 09:15:46.0838517|INFO|LogInfo|Starting continuous IPC message listening for Receiver... 09:15:46.0839555|INFO|LogInfo|Starting continuous IPC message listening for SSP... 09:15:46.0857897|INFO|LogInfo|Reading ctl file C:\Program Files (x86)\Citrix\ICA Client\Receiver\DiagnosticTools\AoTraceProviders.ctl 09:15:46.0870572|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from Receiver. 09:15:46.0870572|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from SSP. 09:15:46.0936682|INFO|LogInfo|2E948502-7B9F-4796-8820-676E66A87F7B AoLog_Selfservice 09:15:46.0946478|INFO|LogInfo|2AD1F867-8869-4B55-9CA1-E67C7417FBBD AoLog_Receiver 09:15:46.0946588|INFO|LogInfo|C4830C11-6944-44A9-9363-03BB6F93000F AoLog_HdxCommon 09:15:46.0946607|INFO|LogInfo|2408cca3-d648-44e9-aab0-12c06c2900de AoLog_AuthManager 09:15:46.0954585|INFO|LogInfo|3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8 AOL_GacsClientService 09:15:46.0995112|INFO|LogInfo|Configuration: Providers: 5 - AoLog_Selfservice (2e948502-7b9f-4796-8820-676e66a87f7b), Level: 16, Keywords: 0xFFFFFFFF - AoLog_Receiver (2ad1f867-8869-4b55-9ca1-e67c7417fbbd), Level: 16, Keywords: 0xFFFFFFFF - AoLog_HdxCommon (c4830c11-6944-44a9-9363-03bb6f93000f), Level: 16, Keywords: 0xFFFFFFFF - AoLog_AuthManager (2408cca3-d648-44e9-aab0-12c06c2900de), Level: 16, Keywords: 0xFFFFFFFF - AOL_GacsClientService (3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8), Level: 16, Keywords: 0xFFFFFFFF Buffer Size: 64KB Min Level: 1 09:15:46.0999079|INFO|LogInfo|Starting ETW listener for real-time event processing... 09:15:46.1051231|INFO|LogInfo|ETW session 'AOTRealTimeSession' started successfully. Handle: 42 09:15:46.1069843|INFO|LogInfo|Enabling 5 ETW providers... 09:15:46.1074914|INFO|LogInfo|Provider 'AoLog_Selfservice' enabled successfully. 09:15:46.1075589|INFO|LogInfo|Provider 'AoLog_Receiver' enabled successfully. 09:15:46.1075834|INFO|LogInfo|Provider 'AoLog_HdxCommon' enabled successfully. 09:15:46.1076154|INFO|LogInfo|Provider 'AoLog_AuthManager' enabled successfully. 09:15:46.1076446|INFO|LogInfo|Provider 'AOL_GacsClientService' enabled successfully. 09:15:46.1091415|INFO|LogInfo|ETW Listener started. 09:15:46.1112432|INFO|LogInfo|Starting event processing... 09:15:46.1137457|INFO|LogInfo|Loaded tracking info with 2 sent folders. 09:15:46.1180313|INFO|LogInfo|Found 2 CTXPreRequisiteInstallLogs- folders 09:15:46.1243680|INFO|LogInfo|Found 3 CTXWorkspaceInstallLogs- folders 09:15:46.1244067|INFO|LogInfo|No new log folders to process. 10:18:19.3272835|ERRO|LogError|Error in event callback: External component has thrown an exception. 10:18:19.3278943|ERRO|LogError|Error in event callback: External component has thrown an exception. 10:18:25.7853104|ERRO|LogError|Error in event callback: External component has thrown an exception. 10:18:25.7857802|ERRO|LogError|Error in event callback: External component has thrown an exception. 10:18:25.7862476|ERRO|LogError|Error in event callback: External component has thrown an exception. 10:18:25.7867711|ERRO|LogError|Error in event callback: External component has thrown an exception. 10:18:29.3592593|ERRO|LogError|Error in event callback: External component has thrown an exception. 10:18:29.3600966|ERRO|LogError|Error in event callback: External component has thrown an exception. 10:18:33.1555124|ERRO|LogError|Error in event callback: External component has thrown an exception. 10:18:33.1559729|ERRO|LogError|Error in event callback: External component has thrown an exception. 10:18:35.8078680|ERRO|LogError|Error in event callback: External component has thrown an exception. 10:18:35.8081891|ERRO|LogError|Error in event callback: External component has thrown an exception. 10:18:35.8085036|ERRO|LogError|Error in event callback: External component has thrown an exception. 10:18:35.8087317|ERRO|LogError|Error in event callback: External component has thrown an exception. 10:18:35.8114411|ERRO|LogError|Error in event callback: External component has thrown an exception. 10:18:43.1853572|ERRO|LogError|Error in event callback: External component has thrown an exception. 10:18:43.1854497|ERRO|LogError|Error in event callback: External component has thrown an exception. 10:18:43.1876054|ERRO|LogError|Error in event callback: External component has thrown an exception. 10:18:50.2258783|ERRO|LogError|Error in event callback: External component has thrown an exception. 10:18:50.2262470|ERRO|LogError|Error in event callback: External component has thrown an exception. 10:18:57.6034777|ERRO|LogError|Error in event callback: External component has thrown an exception. 10:18:57.6039328|ERRO|LogError|Error in event callback: External component has thrown an exception. 10:19:01.4731348|ERRO|LogError|Error in event callback: External component has thrown an exception. 10:19:01.4736506|ERRO|LogError|Error in event callback: External component has thrown an exception. 10:19:07.6355728|ERRO|LogError|Error in event callback: External component has thrown an exception. 10:19:07.6359608|ERRO|LogError|Error in event callback: External component has thrown an exception. 10:19:07.6396824|ERRO|LogError|Error in event callback: External component has thrown an exception. 10:29:27.0320425|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:577 - Record count 41808 exceeds limit 40000, purging 1808 oldest records 10:29:27.0458476|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:607 - Successfully purged 1808 oldest records to enforce limit of 40000 10:29:27.0459831|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::logMessage::::operator ():69 - Purged 1808 records to enforce storage limit 11:40:28.3647664|ERRO|LogError|Error in event callback: External component has thrown an exception. 11:40:28.3652255|ERRO|LogError|Error in event callback: External component has thrown an exception. 11:40:35.7332782|ERRO|LogError|Error in event callback: External component has thrown an exception. 11:40:35.7337333|ERRO|LogError|Error in event callback: External component has thrown an exception. 11:40:38.3836552|ERRO|LogError|Error in event callback: External component has thrown an exception. 11:40:38.3840462|ERRO|LogError|Error in event callback: External component has thrown an exception. 11:40:45.7625683|ERRO|LogError|Error in event callback: External component has thrown an exception. 11:40:45.7628622|ERRO|LogError|Error in event callback: External component has thrown an exception. 11:41:15.4235550|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:577 - Record count 40992 exceeds limit 40000, purging 992 oldest records 11:41:15.4298991|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:607 - Successfully purged 992 oldest records to enforce limit of 40000 11:41:15.4299223|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::logMessage::::operator ():69 - Purged 992 records to enforce storage limit 17:24:28.7348720|ERRO|LogError|Error in event callback: External component has thrown an exception. ============================================= 05/30/2026 21:47:03 INCIDENT LOG BEGIN ============================================= 21:47:03.0536730|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::SqliteStorageManager:126 - SQLite version: 3.51.0 21:47:03.0540667|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:626 - Initializing SQLite database at: C:\Program Files (x86)\Citrix\Logs\AOTListenerService\CtxLogDatabase.db 21:47:03.0578942|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:650 - SQLite database opened successfully 21:47:03.0770032|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enableWalMode:772 - WAL mode enabled for improved concurrency 21:47:03.0770677|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::createSchema:755 - Optimized database schema created successfully 21:47:03.0784781|INFO|LogInfo|CtxLogFileService::CtxLogPeriodicSyncManager::CtxLogPeriodicSyncManager:72 - Periodic sync manager created with 30 second upload interval 21:47:03.0784954|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::setMaxStoredRecords:338 - Max stored records limit set to 40000 21:47:03.0787414|WARN|LogWarning|CtxLogFileService::CtxLogFileServiceImpl::setSyncEnabled:309 - Cannot start sync - networking not configured 21:47:03.0804708|INFO|LogInfo|=== ETW Trace Listener & ETL File Parser === 21:47:03.0846935|INFO|LogInfo|Starting continuous IPC message listening for Receiver... 21:47:03.0848309|INFO|LogInfo|Starting continuous IPC message listening for SSP... 21:47:03.0866256|INFO|LogInfo|Reading ctl file C:\Program Files (x86)\Citrix\ICA Client\Receiver\DiagnosticTools\AoTraceProviders.ctl 21:47:03.0888195|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from Receiver. 21:47:03.0888196|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from SSP. 21:47:03.0989647|INFO|LogInfo|2E948502-7B9F-4796-8820-676E66A87F7B AoLog_Selfservice 21:47:03.0999996|INFO|LogInfo|2AD1F867-8869-4B55-9CA1-E67C7417FBBD AoLog_Receiver 21:47:03.1000135|INFO|LogInfo|C4830C11-6944-44A9-9363-03BB6F93000F AoLog_HdxCommon 21:47:03.1000154|INFO|LogInfo|2408cca3-d648-44e9-aab0-12c06c2900de AoLog_AuthManager 21:47:03.1008256|INFO|LogInfo|3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8 AOL_GacsClientService 21:47:03.1051421|INFO|LogInfo|Configuration: Providers: 5 - AoLog_Selfservice (2e948502-7b9f-4796-8820-676e66a87f7b), Level: 16, Keywords: 0xFFFFFFFF - AoLog_Receiver (2ad1f867-8869-4b55-9ca1-e67c7417fbbd), Level: 16, Keywords: 0xFFFFFFFF - AoLog_HdxCommon (c4830c11-6944-44a9-9363-03bb6f93000f), Level: 16, Keywords: 0xFFFFFFFF - AoLog_AuthManager (2408cca3-d648-44e9-aab0-12c06c2900de), Level: 16, Keywords: 0xFFFFFFFF - AOL_GacsClientService (3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8), Level: 16, Keywords: 0xFFFFFFFF Buffer Size: 64KB Min Level: 1 21:47:03.1055691|INFO|LogInfo|Starting ETW listener for real-time event processing... 21:47:03.1105552|INFO|LogInfo|ETW session 'AOTRealTimeSession' started successfully. Handle: 32 21:47:03.1122961|INFO|LogInfo|Enabling 5 ETW providers... 21:47:03.1128665|INFO|LogInfo|Provider 'AoLog_Selfservice' enabled successfully. 21:47:03.1129265|INFO|LogInfo|Provider 'AoLog_Receiver' enabled successfully. 21:47:03.1129820|INFO|LogInfo|Provider 'AoLog_HdxCommon' enabled successfully. 21:47:03.1130163|INFO|LogInfo|Provider 'AoLog_AuthManager' enabled successfully. 21:47:03.1130481|INFO|LogInfo|Provider 'AOL_GacsClientService' enabled successfully. 21:47:03.1146853|INFO|LogInfo|ETW Listener started. 21:47:03.1176148|INFO|LogInfo|Starting event processing... 21:47:03.1218499|INFO|LogInfo|Loaded tracking info with 2 sent folders. 21:47:03.1261017|INFO|LogInfo|Found 2 CTXPreRequisiteInstallLogs- folders 21:47:03.1334388|INFO|LogInfo|Found 3 CTXWorkspaceInstallLogs- folders 21:47:03.1335021|INFO|LogInfo|No new log folders to process. ============================================= 06/01/2026 08:52:46 INCIDENT LOG BEGIN ============================================= 08:52:46.1708705|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::SqliteStorageManager:126 - SQLite version: 3.51.0 08:52:46.1720281|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:626 - Initializing SQLite database at: C:\Program Files (x86)\Citrix\Logs\AOTListenerService\CtxLogDatabase.db 08:52:46.1821942|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:650 - SQLite database opened successfully 08:52:46.2281588|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enableWalMode:772 - WAL mode enabled for improved concurrency 08:52:46.2282967|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::createSchema:755 - Optimized database schema created successfully 08:52:46.2329100|INFO|LogInfo|CtxLogFileService::CtxLogPeriodicSyncManager::CtxLogPeriodicSyncManager:72 - Periodic sync manager created with 30 second upload interval 08:52:46.2329816|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::setMaxStoredRecords:338 - Max stored records limit set to 40000 08:52:46.2337833|WARN|LogWarning|CtxLogFileService::CtxLogFileServiceImpl::setSyncEnabled:309 - Cannot start sync - networking not configured 08:52:46.2410706|INFO|LogInfo|=== ETW Trace Listener & ETL File Parser === 08:52:46.2570710|INFO|LogInfo|Starting continuous IPC message listening for Receiver... 08:52:46.2571036|INFO|LogInfo|Starting continuous IPC message listening for SSP... 08:52:46.2609485|INFO|LogInfo|Reading ctl file C:\Program Files (x86)\Citrix\ICA Client\Receiver\DiagnosticTools\AoTraceProviders.ctl 08:52:46.2737725|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from Receiver. 08:52:46.2737812|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from SSP. 08:52:46.2837687|INFO|LogInfo|2E948502-7B9F-4796-8820-676E66A87F7B AoLog_Selfservice 08:52:46.2872666|INFO|LogInfo|2AD1F867-8869-4B55-9CA1-E67C7417FBBD AoLog_Receiver 08:52:46.2873026|INFO|LogInfo|C4830C11-6944-44A9-9363-03BB6F93000F AoLog_HdxCommon 08:52:46.2873074|INFO|LogInfo|2408cca3-d648-44e9-aab0-12c06c2900de AoLog_AuthManager 08:52:46.2893548|INFO|LogInfo|3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8 AOL_GacsClientService 08:52:46.3030752|INFO|LogInfo|Configuration: Providers: 5 - AoLog_Selfservice (2e948502-7b9f-4796-8820-676e66a87f7b), Level: 16, Keywords: 0xFFFFFFFF - AoLog_Receiver (2ad1f867-8869-4b55-9ca1-e67c7417fbbd), Level: 16, Keywords: 0xFFFFFFFF - AoLog_HdxCommon (c4830c11-6944-44a9-9363-03bb6f93000f), Level: 16, Keywords: 0xFFFFFFFF - AoLog_AuthManager (2408cca3-d648-44e9-aab0-12c06c2900de), Level: 16, Keywords: 0xFFFFFFFF - AOL_GacsClientService (3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8), Level: 16, Keywords: 0xFFFFFFFF Buffer Size: 64KB Min Level: 1 08:52:46.3041719|INFO|LogInfo|Starting ETW listener for real-time event processing... 08:52:46.3112978|INFO|LogInfo|Stopped existing ETW session. 08:52:46.3144068|INFO|LogInfo|ETW Listener started. 08:52:46.3582542|INFO|LogInfo|Loaded tracking info with 2 sent folders. 08:52:46.3715411|INFO|LogInfo|Found 2 CTXPreRequisiteInstallLogs- folders 08:52:46.3926323|INFO|LogInfo|Found 3 CTXWorkspaceInstallLogs- folders 08:52:46.3927889|INFO|LogInfo|No new log folders to process. 08:52:46.8203243|INFO|LogInfo|ETW session 'AOTRealTimeSession' started successfully. Handle: 32 08:52:46.8252582|INFO|LogInfo|Enabling 5 ETW providers... 08:52:46.8261485|INFO|LogInfo|Provider 'AoLog_Selfservice' enabled successfully. 08:52:46.8275830|INFO|LogInfo|Provider 'AoLog_Receiver' enabled successfully. 08:52:46.8277233|INFO|LogInfo|Provider 'AoLog_HdxCommon' enabled successfully. 08:52:46.8281255|INFO|LogInfo|Provider 'AoLog_AuthManager' enabled successfully. 08:52:46.8282614|INFO|LogInfo|Provider 'AOL_GacsClientService' enabled successfully. 08:52:46.8416822|INFO|LogInfo|Starting event processing... ============================================= 06/01/2026 09:30:22 INCIDENT LOG BEGIN ============================================= 09:30:22.0510241|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::SqliteStorageManager:126 - SQLite version: 3.51.0 09:30:22.0513852|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:626 - Initializing SQLite database at: C:\Program Files (x86)\Citrix\Logs\AOTListenerService\CtxLogDatabase.db 09:30:22.0557262|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:650 - SQLite database opened successfully 09:30:22.0724556|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enableWalMode:772 - WAL mode enabled for improved concurrency 09:30:22.0725219|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::createSchema:755 - Optimized database schema created successfully 09:30:22.0739080|INFO|LogInfo|CtxLogFileService::CtxLogPeriodicSyncManager::CtxLogPeriodicSyncManager:72 - Periodic sync manager created with 30 second upload interval 09:30:22.0739254|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::setMaxStoredRecords:338 - Max stored records limit set to 40000 09:30:22.0741726|WARN|LogWarning|CtxLogFileService::CtxLogFileServiceImpl::setSyncEnabled:309 - Cannot start sync - networking not configured 09:30:22.0756582|INFO|LogInfo|=== ETW Trace Listener & ETL File Parser === 09:30:22.0794125|INFO|LogInfo|Starting continuous IPC message listening for Receiver... 09:30:22.0794128|INFO|LogInfo|Starting continuous IPC message listening for SSP... 09:30:22.0808218|INFO|LogInfo|Reading ctl file C:\Program Files (x86)\Citrix\ICA Client\Receiver\DiagnosticTools\AoTraceProviders.ctl 09:30:22.0831004|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from Receiver. 09:30:22.0831004|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from SSP. 09:30:22.0889229|INFO|LogInfo|2E948502-7B9F-4796-8820-676E66A87F7B AoLog_Selfservice 09:30:22.0899493|INFO|LogInfo|2AD1F867-8869-4B55-9CA1-E67C7417FBBD AoLog_Receiver 09:30:22.0899616|INFO|LogInfo|C4830C11-6944-44A9-9363-03BB6F93000F AoLog_HdxCommon 09:30:22.0899633|INFO|LogInfo|2408cca3-d648-44e9-aab0-12c06c2900de AoLog_AuthManager 09:30:22.0907377|INFO|LogInfo|3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8 AOL_GacsClientService 09:30:22.0954327|INFO|LogInfo|Configuration: Providers: 5 - AoLog_Selfservice (2e948502-7b9f-4796-8820-676e66a87f7b), Level: 16, Keywords: 0xFFFFFFFF - AoLog_Receiver (2ad1f867-8869-4b55-9ca1-e67c7417fbbd), Level: 16, Keywords: 0xFFFFFFFF - AoLog_HdxCommon (c4830c11-6944-44a9-9363-03bb6f93000f), Level: 16, Keywords: 0xFFFFFFFF - AoLog_AuthManager (2408cca3-d648-44e9-aab0-12c06c2900de), Level: 16, Keywords: 0xFFFFFFFF - AOL_GacsClientService (3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8), Level: 16, Keywords: 0xFFFFFFFF Buffer Size: 64KB Min Level: 1 09:30:22.0958470|INFO|LogInfo|Starting ETW listener for real-time event processing... 09:30:22.1003728|INFO|LogInfo|ETW session 'AOTRealTimeSession' started successfully. Handle: 42 09:30:22.1024239|INFO|LogInfo|Enabling 5 ETW providers... 09:30:22.1029426|INFO|LogInfo|Provider 'AoLog_Selfservice' enabled successfully. 09:30:22.1030017|INFO|LogInfo|Provider 'AoLog_Receiver' enabled successfully. 09:30:22.1030269|INFO|LogInfo|Provider 'AoLog_HdxCommon' enabled successfully. 09:30:22.1030608|INFO|LogInfo|Provider 'AoLog_AuthManager' enabled successfully. 09:30:22.1030915|INFO|LogInfo|Provider 'AOL_GacsClientService' enabled successfully. 09:30:22.1045927|INFO|LogInfo|ETW Listener started. 09:30:22.1065683|INFO|LogInfo|Starting event processing... 09:30:22.1181477|INFO|LogInfo|Loaded tracking info with 2 sent folders. 09:30:22.1225785|INFO|LogInfo|Found 2 CTXPreRequisiteInstallLogs- folders 09:30:22.1286927|INFO|LogInfo|Found 3 CTXWorkspaceInstallLogs- folders 09:30:22.1287377|INFO|LogInfo|No new log folders to process. ============================================= 06/02/2026 09:17:07 INCIDENT LOG BEGIN ============================================= 09:17:07.0557492|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::SqliteStorageManager:126 - SQLite version: 3.51.0 09:17:07.0561003|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:626 - Initializing SQLite database at: C:\Program Files (x86)\Citrix\Logs\AOTListenerService\CtxLogDatabase.db 09:17:07.0599094|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:650 - SQLite database opened successfully 09:17:07.0759590|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enableWalMode:772 - WAL mode enabled for improved concurrency 09:17:07.0760211|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::createSchema:755 - Optimized database schema created successfully 09:17:07.0774664|INFO|LogInfo|CtxLogFileService::CtxLogPeriodicSyncManager::CtxLogPeriodicSyncManager:72 - Periodic sync manager created with 30 second upload interval 09:17:07.0774823|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::setMaxStoredRecords:338 - Max stored records limit set to 40000 09:17:07.0776823|WARN|LogWarning|CtxLogFileService::CtxLogFileServiceImpl::setSyncEnabled:309 - Cannot start sync - networking not configured 09:17:07.0793074|INFO|LogInfo|=== ETW Trace Listener & ETL File Parser === 09:17:07.0831795|INFO|LogInfo|Starting continuous IPC message listening for Receiver... 09:17:07.0832956|INFO|LogInfo|Starting continuous IPC message listening for SSP... 09:17:07.0848414|INFO|LogInfo|Reading ctl file C:\Program Files (x86)\Citrix\ICA Client\Receiver\DiagnosticTools\AoTraceProviders.ctl 09:17:07.0867483|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from SSP. 09:17:07.0867524|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from Receiver. 09:17:07.0921735|INFO|LogInfo|2E948502-7B9F-4796-8820-676E66A87F7B AoLog_Selfservice 09:17:07.0933995|INFO|LogInfo|2AD1F867-8869-4B55-9CA1-E67C7417FBBD AoLog_Receiver 09:17:07.0934186|INFO|LogInfo|C4830C11-6944-44A9-9363-03BB6F93000F AoLog_HdxCommon 09:17:07.0934215|INFO|LogInfo|2408cca3-d648-44e9-aab0-12c06c2900de AoLog_AuthManager 09:17:07.0942680|INFO|LogInfo|3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8 AOL_GacsClientService 09:17:07.0983635|INFO|LogInfo|Configuration: Providers: 5 - AoLog_Selfservice (2e948502-7b9f-4796-8820-676e66a87f7b), Level: 16, Keywords: 0xFFFFFFFF - AoLog_Receiver (2ad1f867-8869-4b55-9ca1-e67c7417fbbd), Level: 16, Keywords: 0xFFFFFFFF - AoLog_HdxCommon (c4830c11-6944-44a9-9363-03bb6f93000f), Level: 16, Keywords: 0xFFFFFFFF - AoLog_AuthManager (2408cca3-d648-44e9-aab0-12c06c2900de), Level: 16, Keywords: 0xFFFFFFFF - AOL_GacsClientService (3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8), Level: 16, Keywords: 0xFFFFFFFF Buffer Size: 64KB Min Level: 1 09:17:07.0987771|INFO|LogInfo|Starting ETW listener for real-time event processing... 09:17:07.1039151|INFO|LogInfo|ETW session 'AOTRealTimeSession' started successfully. Handle: 41 09:17:07.1058489|INFO|LogInfo|Enabling 5 ETW providers... 09:17:07.1064068|INFO|LogInfo|Provider 'AoLog_Selfservice' enabled successfully. 09:17:07.1064798|INFO|LogInfo|Provider 'AoLog_Receiver' enabled successfully. 09:17:07.1065051|INFO|LogInfo|Provider 'AoLog_HdxCommon' enabled successfully. 09:17:07.1065377|INFO|LogInfo|Provider 'AoLog_AuthManager' enabled successfully. 09:17:07.1065670|INFO|LogInfo|Provider 'AOL_GacsClientService' enabled successfully. 09:17:07.1081964|INFO|LogInfo|ETW Listener started. 09:17:07.1102619|INFO|LogInfo|Starting event processing... 09:17:07.1126692|INFO|LogInfo|Loaded tracking info with 2 sent folders. 09:17:07.1169324|INFO|LogInfo|Found 2 CTXPreRequisiteInstallLogs- folders 09:17:07.1232270|INFO|LogInfo|Found 3 CTXWorkspaceInstallLogs- folders 09:17:07.1232671|INFO|LogInfo|No new log folders to process. 11:13:51.8279098|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:577 - Record count 42726 exceeds limit 40000, purging 2726 oldest records 11:13:51.8425843|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:607 - Successfully purged 2726 oldest records to enforce limit of 40000 11:13:51.8426079|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::logMessage::::operator ():69 - Purged 2726 records to enforce storage limit 16:33:42.7543610|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:577 - Record count 41000 exceeds limit 40000, purging 1000 oldest records 16:33:42.7630362|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:607 - Successfully purged 1000 oldest records to enforce limit of 40000 16:33:42.7630880|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::logMessage::::operator ():69 - Purged 1000 records to enforce storage limit ============================================= 06/02/2026 18:09:05 INCIDENT LOG BEGIN ============================================= 18:09:05.0639711|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::SqliteStorageManager:126 - SQLite version: 3.51.0 18:09:05.0645011|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:626 - Initializing SQLite database at: C:\Program Files (x86)\Citrix\Logs\AOTListenerService\CtxLogDatabase.db 18:09:05.0698463|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:650 - SQLite database opened successfully 18:09:05.0979318|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enableWalMode:772 - WAL mode enabled for improved concurrency 18:09:05.0980351|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::createSchema:755 - Optimized database schema created successfully 18:09:05.1005091|INFO|LogInfo|CtxLogFileService::CtxLogPeriodicSyncManager::CtxLogPeriodicSyncManager:72 - Periodic sync manager created with 30 second upload interval 18:09:05.1005365|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::setMaxStoredRecords:338 - Max stored records limit set to 40000 18:09:05.1009754|WARN|LogWarning|CtxLogFileService::CtxLogFileServiceImpl::setSyncEnabled:309 - Cannot start sync - networking not configured 18:09:05.1077782|INFO|LogInfo|=== ETW Trace Listener & ETL File Parser === 18:09:05.1163863|INFO|LogInfo|Reading ctl file C:\Program Files (x86)\Citrix\ICA Client\Receiver\DiagnosticTools\AoTraceProviders.ctl 18:09:05.1236457|INFO|LogInfo|Starting continuous IPC message listening for SSP... 18:09:05.1236454|INFO|LogInfo|Starting continuous IPC message listening for Receiver... 18:09:05.1272395|INFO|LogInfo|2E948502-7B9F-4796-8820-676E66A87F7B AoLog_Selfservice 18:09:05.1287477|INFO|LogInfo|2AD1F867-8869-4B55-9CA1-E67C7417FBBD AoLog_Receiver 18:09:05.1287702|INFO|LogInfo|C4830C11-6944-44A9-9363-03BB6F93000F AoLog_HdxCommon 18:09:05.1287735|INFO|LogInfo|2408cca3-d648-44e9-aab0-12c06c2900de AoLog_AuthManager 18:09:05.1288622|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from Receiver. 18:09:05.1288745|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from SSP. 18:09:05.1300448|INFO|LogInfo|3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8 AOL_GacsClientService 18:09:05.1383305|INFO|LogInfo|Configuration: Providers: 5 - AoLog_Selfservice (2e948502-7b9f-4796-8820-676e66a87f7b), Level: 16, Keywords: 0xFFFFFFFF - AoLog_Receiver (2ad1f867-8869-4b55-9ca1-e67c7417fbbd), Level: 16, Keywords: 0xFFFFFFFF - AoLog_HdxCommon (c4830c11-6944-44a9-9363-03bb6f93000f), Level: 16, Keywords: 0xFFFFFFFF - AoLog_AuthManager (2408cca3-d648-44e9-aab0-12c06c2900de), Level: 16, Keywords: 0xFFFFFFFF - AOL_GacsClientService (3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8), Level: 16, Keywords: 0xFFFFFFFF Buffer Size: 64KB Min Level: 1 18:09:05.1390296|INFO|LogInfo|Starting ETW listener for real-time event processing... 18:09:05.1511290|INFO|LogInfo|ETW session 'AOTRealTimeSession' started successfully. Handle: 42 18:09:05.1546277|INFO|LogInfo|Enabling 5 ETW providers... 18:09:05.1556290|INFO|LogInfo|Provider 'AoLog_Selfservice' enabled successfully. 18:09:05.1558401|INFO|LogInfo|Provider 'AoLog_Receiver' enabled successfully. 18:09:05.1558874|INFO|LogInfo|Provider 'AoLog_HdxCommon' enabled successfully. 18:09:05.1559442|INFO|LogInfo|Provider 'AoLog_AuthManager' enabled successfully. 18:09:05.1559965|INFO|LogInfo|Provider 'AOL_GacsClientService' enabled successfully. 18:09:05.1588951|INFO|LogInfo|ETW Listener started. 18:09:05.1640340|INFO|LogInfo|Starting event processing... 18:09:05.2042939|INFO|LogInfo|Loaded tracking info with 2 sent folders. 18:09:05.2210272|INFO|LogInfo|Found 2 CTXPreRequisiteInstallLogs- folders 18:09:05.2333211|INFO|LogInfo|Found 3 CTXWorkspaceInstallLogs- folders 18:09:05.2334166|INFO|LogInfo|No new log folders to process. ============================================= 06/03/2026 09:25:44 INCIDENT LOG BEGIN ============================================= 09:25:44.0547485|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::SqliteStorageManager:126 - SQLite version: 3.51.0 09:25:44.0551155|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:626 - Initializing SQLite database at: C:\Program Files (x86)\Citrix\Logs\AOTListenerService\CtxLogDatabase.db 09:25:44.0594881|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:650 - SQLite database opened successfully 09:25:44.0782079|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enableWalMode:772 - WAL mode enabled for improved concurrency 09:25:44.0782737|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::createSchema:755 - Optimized database schema created successfully 09:25:44.0796811|INFO|LogInfo|CtxLogFileService::CtxLogPeriodicSyncManager::CtxLogPeriodicSyncManager:72 - Periodic sync manager created with 30 second upload interval 09:25:44.0797000|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::setMaxStoredRecords:338 - Max stored records limit set to 40000 09:25:44.0799714|WARN|LogWarning|CtxLogFileService::CtxLogFileServiceImpl::setSyncEnabled:309 - Cannot start sync - networking not configured 09:25:44.0814941|INFO|LogInfo|=== ETW Trace Listener & ETL File Parser === 09:25:44.0852493|INFO|LogInfo|Starting continuous IPC message listening for Receiver... 09:25:44.0852894|INFO|LogInfo|Starting continuous IPC message listening for SSP... 09:25:44.0869137|INFO|LogInfo|Reading ctl file C:\Program Files (x86)\Citrix\ICA Client\Receiver\DiagnosticTools\AoTraceProviders.ctl 09:25:44.0884180|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from SSP. 09:25:44.0884180|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from Receiver. 09:25:44.0952058|INFO|LogInfo|2E948502-7B9F-4796-8820-676E66A87F7B AoLog_Selfservice 09:25:44.0961741|INFO|LogInfo|2AD1F867-8869-4B55-9CA1-E67C7417FBBD AoLog_Receiver 09:25:44.0961874|INFO|LogInfo|C4830C11-6944-44A9-9363-03BB6F93000F AoLog_HdxCommon 09:25:44.0961897|INFO|LogInfo|2408cca3-d648-44e9-aab0-12c06c2900de AoLog_AuthManager 09:25:44.0969690|INFO|LogInfo|3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8 AOL_GacsClientService 09:25:44.1012712|INFO|LogInfo|Configuration: Providers: 5 - AoLog_Selfservice (2e948502-7b9f-4796-8820-676e66a87f7b), Level: 16, Keywords: 0xFFFFFFFF - AoLog_Receiver (2ad1f867-8869-4b55-9ca1-e67c7417fbbd), Level: 16, Keywords: 0xFFFFFFFF - AoLog_HdxCommon (c4830c11-6944-44a9-9363-03bb6f93000f), Level: 16, Keywords: 0xFFFFFFFF - AoLog_AuthManager (2408cca3-d648-44e9-aab0-12c06c2900de), Level: 16, Keywords: 0xFFFFFFFF - AOL_GacsClientService (3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8), Level: 16, Keywords: 0xFFFFFFFF Buffer Size: 64KB Min Level: 1 09:25:44.1016811|INFO|LogInfo|Starting ETW listener for real-time event processing... 09:25:44.1069755|INFO|LogInfo|ETW session 'AOTRealTimeSession' started successfully. Handle: 42 09:25:44.1088534|INFO|LogInfo|Enabling 5 ETW providers... 09:25:44.1093531|INFO|LogInfo|Provider 'AoLog_Selfservice' enabled successfully. 09:25:44.1094257|INFO|LogInfo|Provider 'AoLog_Receiver' enabled successfully. 09:25:44.1094503|INFO|LogInfo|Provider 'AoLog_HdxCommon' enabled successfully. 09:25:44.1094840|INFO|LogInfo|Provider 'AoLog_AuthManager' enabled successfully. 09:25:44.1095139|INFO|LogInfo|Provider 'AOL_GacsClientService' enabled successfully. 09:25:44.1112550|INFO|LogInfo|ETW Listener started. 09:25:44.1133443|INFO|LogInfo|Starting event processing... 09:25:44.1162130|INFO|LogInfo|Loaded tracking info with 2 sent folders. 09:25:44.1208489|INFO|LogInfo|Found 2 CTXPreRequisiteInstallLogs- folders 09:25:44.1275943|INFO|LogInfo|Found 3 CTXWorkspaceInstallLogs- folders 09:25:44.1276508|INFO|LogInfo|No new log folders to process. 13:23:19.4288995|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:577 - Record count 41202 exceeds limit 40000, purging 1202 oldest records 13:23:19.4406493|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:607 - Successfully purged 1202 oldest records to enforce limit of 40000 13:23:19.4406974|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::logMessage::::operator ():69 - Purged 1202 records to enforce storage limit 17:45:47.7000095|ERRO|LogError|Error in event callback: External component has thrown an exception. 17:45:58.1991278|ERRO|LogError|Error in event callback: External component has thrown an exception. 17:45:58.1993336|ERRO|LogError|Error in event callback: External component has thrown an exception. 17:46:08.3293769|ERRO|LogError|Error in event callback: External component has thrown an exception. 17:46:08.3295573|ERRO|LogError|Error in event callback: External component has thrown an exception. 17:46:09.3325853|ERRO|LogError|Error in event callback: External component has thrown an exception. 17:46:09.3333674|ERRO|LogError|Error in event callback: External component has thrown an exception. 17:46:18.4604300|ERRO|LogError|Error in event callback: External component has thrown an exception. 17:46:18.4615570|ERRO|LogError|Error in event callback: External component has thrown an exception. ============================================= 06/04/2026 09:17:44 INCIDENT LOG BEGIN ============================================= 09:17:44.0545609|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::SqliteStorageManager:126 - SQLite version: 3.51.0 09:17:44.0548989|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:626 - Initializing SQLite database at: C:\Program Files (x86)\Citrix\Logs\AOTListenerService\CtxLogDatabase.db 09:17:44.0589110|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:650 - SQLite database opened successfully 09:17:44.0830488|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enableWalMode:772 - WAL mode enabled for improved concurrency 09:17:44.0831098|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::createSchema:755 - Optimized database schema created successfully 09:17:44.0845947|INFO|LogInfo|CtxLogFileService::CtxLogPeriodicSyncManager::CtxLogPeriodicSyncManager:72 - Periodic sync manager created with 30 second upload interval 09:17:44.0846115|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::setMaxStoredRecords:338 - Max stored records limit set to 40000 09:17:44.0848734|WARN|LogWarning|CtxLogFileService::CtxLogFileServiceImpl::setSyncEnabled:309 - Cannot start sync - networking not configured 09:17:44.0864902|INFO|LogInfo|=== ETW Trace Listener & ETL File Parser === 09:17:44.0903839|INFO|LogInfo|Starting continuous IPC message listening for Receiver... 09:17:44.0903881|INFO|LogInfo|Starting continuous IPC message listening for SSP... 09:17:44.0918066|INFO|LogInfo|Reading ctl file C:\Program Files (x86)\Citrix\ICA Client\Receiver\DiagnosticTools\AoTraceProviders.ctl 09:17:44.0945630|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from SSP. 09:17:44.0945650|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from Receiver. 09:17:44.0989377|INFO|LogInfo|2E948502-7B9F-4796-8820-676E66A87F7B AoLog_Selfservice 09:17:44.0998599|INFO|LogInfo|2AD1F867-8869-4B55-9CA1-E67C7417FBBD AoLog_Receiver 09:17:44.0998737|INFO|LogInfo|C4830C11-6944-44A9-9363-03BB6F93000F AoLog_HdxCommon 09:17:44.0998756|INFO|LogInfo|2408cca3-d648-44e9-aab0-12c06c2900de AoLog_AuthManager 09:17:44.1006425|INFO|LogInfo|3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8 AOL_GacsClientService 09:17:44.1053449|INFO|LogInfo|Configuration: Providers: 5 - AoLog_Selfservice (2e948502-7b9f-4796-8820-676e66a87f7b), Level: 16, Keywords: 0xFFFFFFFF - AoLog_Receiver (2ad1f867-8869-4b55-9ca1-e67c7417fbbd), Level: 16, Keywords: 0xFFFFFFFF - AoLog_HdxCommon (c4830c11-6944-44a9-9363-03bb6f93000f), Level: 16, Keywords: 0xFFFFFFFF - AoLog_AuthManager (2408cca3-d648-44e9-aab0-12c06c2900de), Level: 16, Keywords: 0xFFFFFFFF - AOL_GacsClientService (3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8), Level: 16, Keywords: 0xFFFFFFFF Buffer Size: 64KB Min Level: 1 09:17:44.1057692|INFO|LogInfo|Starting ETW listener for real-time event processing... 09:17:44.1105150|INFO|LogInfo|ETW session 'AOTRealTimeSession' started successfully. Handle: 46 09:17:44.1125826|INFO|LogInfo|Enabling 5 ETW providers... 09:17:44.1131136|INFO|LogInfo|Provider 'AoLog_Selfservice' enabled successfully. 09:17:44.1131796|INFO|LogInfo|Provider 'AoLog_Receiver' enabled successfully. 09:17:44.1132054|INFO|LogInfo|Provider 'AoLog_HdxCommon' enabled successfully. 09:17:44.1132405|INFO|LogInfo|Provider 'AoLog_AuthManager' enabled successfully. 09:17:44.1132719|INFO|LogInfo|Provider 'AOL_GacsClientService' enabled successfully. 09:17:44.1148796|INFO|LogInfo|ETW Listener started. 09:17:44.1170107|INFO|LogInfo|Starting event processing... 09:17:44.1325047|INFO|LogInfo|Loaded tracking info with 2 sent folders. 09:17:44.1367895|INFO|LogInfo|Found 2 CTXPreRequisiteInstallLogs- folders 09:17:44.1426788|INFO|LogInfo|Found 3 CTXWorkspaceInstallLogs- folders 09:17:44.1427187|INFO|LogInfo|No new log folders to process. ============================================= 06/04/2026 19:34:39 INCIDENT LOG BEGIN ============================================= 19:34:39.0548326|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::SqliteStorageManager:126 - SQLite version: 3.51.0 19:34:39.0551701|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:626 - Initializing SQLite database at: C:\Program Files (x86)\Citrix\Logs\AOTListenerService\CtxLogDatabase.db 19:34:39.0605358|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:650 - SQLite database opened successfully 19:34:39.0757972|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enableWalMode:772 - WAL mode enabled for improved concurrency 19:34:39.0758584|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::createSchema:755 - Optimized database schema created successfully 19:34:39.0773125|INFO|LogInfo|CtxLogFileService::CtxLogPeriodicSyncManager::CtxLogPeriodicSyncManager:72 - Periodic sync manager created with 30 second upload interval 19:34:39.0773296|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::setMaxStoredRecords:338 - Max stored records limit set to 40000 19:34:39.0775285|WARN|LogWarning|CtxLogFileService::CtxLogFileServiceImpl::setSyncEnabled:309 - Cannot start sync - networking not configured 19:34:39.0792321|INFO|LogInfo|=== ETW Trace Listener & ETL File Parser === 19:34:39.0831719|INFO|LogInfo|Starting continuous IPC message listening for SSP... 19:34:39.0832388|INFO|LogInfo|Starting continuous IPC message listening for Receiver... 19:34:39.0844892|INFO|LogInfo|Reading ctl file C:\Program Files (x86)\Citrix\ICA Client\Receiver\DiagnosticTools\AoTraceProviders.ctl 19:34:39.0885980|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from Receiver. 19:34:39.0886032|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from SSP. 19:34:39.0903053|INFO|LogInfo|2E948502-7B9F-4796-8820-676E66A87F7B AoLog_Selfservice 19:34:39.0913613|INFO|LogInfo|2AD1F867-8869-4B55-9CA1-E67C7417FBBD AoLog_Receiver 19:34:39.0913746|INFO|LogInfo|C4830C11-6944-44A9-9363-03BB6F93000F AoLog_HdxCommon 19:34:39.0913767|INFO|LogInfo|2408cca3-d648-44e9-aab0-12c06c2900de AoLog_AuthManager 19:34:39.0924153|INFO|LogInfo|3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8 AOL_GacsClientService 19:34:39.0971006|INFO|LogInfo|Configuration: Providers: 5 - AoLog_Selfservice (2e948502-7b9f-4796-8820-676e66a87f7b), Level: 16, Keywords: 0xFFFFFFFF - AoLog_Receiver (2ad1f867-8869-4b55-9ca1-e67c7417fbbd), Level: 16, Keywords: 0xFFFFFFFF - AoLog_HdxCommon (c4830c11-6944-44a9-9363-03bb6f93000f), Level: 16, Keywords: 0xFFFFFFFF - AoLog_AuthManager (2408cca3-d648-44e9-aab0-12c06c2900de), Level: 16, Keywords: 0xFFFFFFFF - AOL_GacsClientService (3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8), Level: 16, Keywords: 0xFFFFFFFF Buffer Size: 64KB Min Level: 1 19:34:39.0975213|INFO|LogInfo|Starting ETW listener for real-time event processing... 19:34:39.1025636|INFO|LogInfo|ETW session 'AOTRealTimeSession' started successfully. Handle: 42 19:34:39.1045913|INFO|LogInfo|Enabling 5 ETW providers... 19:34:39.1051037|INFO|LogInfo|Provider 'AoLog_Selfservice' enabled successfully. 19:34:39.1051629|INFO|LogInfo|Provider 'AoLog_Receiver' enabled successfully. 19:34:39.1051881|INFO|LogInfo|Provider 'AoLog_HdxCommon' enabled successfully. 19:34:39.1052238|INFO|LogInfo|Provider 'AoLog_AuthManager' enabled successfully. 19:34:39.1052570|INFO|LogInfo|Provider 'AOL_GacsClientService' enabled successfully. 19:34:39.1068487|INFO|LogInfo|ETW Listener started. 19:34:39.1089855|INFO|LogInfo|Starting event processing... 19:34:39.1250582|INFO|LogInfo|Loaded tracking info with 2 sent folders. 19:34:39.1293424|INFO|LogInfo|Found 2 CTXPreRequisiteInstallLogs- folders 19:34:39.1361571|INFO|LogInfo|Found 3 CTXWorkspaceInstallLogs- folders 19:34:39.1362000|INFO|LogInfo|No new log folders to process. ============================================= 06/05/2026 08:29:15 INCIDENT LOG BEGIN ============================================= 08:29:15.0557183|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::SqliteStorageManager:126 - SQLite version: 3.51.0 08:29:15.0561465|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:626 - Initializing SQLite database at: C:\Program Files (x86)\Citrix\Logs\AOTListenerService\CtxLogDatabase.db 08:29:15.0618710|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:650 - SQLite database opened successfully 08:29:15.0794489|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enableWalMode:772 - WAL mode enabled for improved concurrency 08:29:15.0795171|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::createSchema:755 - Optimized database schema created successfully 08:29:15.0814328|INFO|LogInfo|CtxLogFileService::CtxLogPeriodicSyncManager::CtxLogPeriodicSyncManager:72 - Periodic sync manager created with 30 second upload interval 08:29:15.0814490|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::setMaxStoredRecords:338 - Max stored records limit set to 40000 08:29:15.0816672|WARN|LogWarning|CtxLogFileService::CtxLogFileServiceImpl::setSyncEnabled:309 - Cannot start sync - networking not configured 08:29:15.0834356|INFO|LogInfo|=== ETW Trace Listener & ETL File Parser === 08:29:15.0875901|INFO|LogInfo|Starting continuous IPC message listening for Receiver... 08:29:15.0876531|INFO|LogInfo|Starting continuous IPC message listening for SSP... 08:29:15.0895620|INFO|LogInfo|Reading ctl file C:\Program Files (x86)\Citrix\ICA Client\Receiver\DiagnosticTools\AoTraceProviders.ctl 08:29:15.0927821|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from SSP. 08:29:15.0927837|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from Receiver. 08:29:15.1036977|INFO|LogInfo|2E948502-7B9F-4796-8820-676E66A87F7B AoLog_Selfservice 08:29:15.1047208|INFO|LogInfo|2AD1F867-8869-4B55-9CA1-E67C7417FBBD AoLog_Receiver 08:29:15.1047311|INFO|LogInfo|C4830C11-6944-44A9-9363-03BB6F93000F AoLog_HdxCommon 08:29:15.1047330|INFO|LogInfo|2408cca3-d648-44e9-aab0-12c06c2900de AoLog_AuthManager 08:29:15.1054733|INFO|LogInfo|3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8 AOL_GacsClientService 08:29:15.1103418|INFO|LogInfo|Configuration: Providers: 5 - AoLog_Selfservice (2e948502-7b9f-4796-8820-676e66a87f7b), Level: 16, Keywords: 0xFFFFFFFF - AoLog_Receiver (2ad1f867-8869-4b55-9ca1-e67c7417fbbd), Level: 16, Keywords: 0xFFFFFFFF - AoLog_HdxCommon (c4830c11-6944-44a9-9363-03bb6f93000f), Level: 16, Keywords: 0xFFFFFFFF - AoLog_AuthManager (2408cca3-d648-44e9-aab0-12c06c2900de), Level: 16, Keywords: 0xFFFFFFFF - AOL_GacsClientService (3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8), Level: 16, Keywords: 0xFFFFFFFF Buffer Size: 64KB Min Level: 1 08:29:15.1107738|INFO|LogInfo|Starting ETW listener for real-time event processing... 08:29:15.1157283|INFO|LogInfo|ETW session 'AOTRealTimeSession' started successfully. Handle: 32 08:29:15.1178394|INFO|LogInfo|Enabling 5 ETW providers... 08:29:15.1183398|INFO|LogInfo|Provider 'AoLog_Selfservice' enabled successfully. 08:29:15.1184009|INFO|LogInfo|Provider 'AoLog_Receiver' enabled successfully. 08:29:15.1184261|INFO|LogInfo|Provider 'AoLog_HdxCommon' enabled successfully. 08:29:15.1184605|INFO|LogInfo|Provider 'AoLog_AuthManager' enabled successfully. 08:29:15.1184943|INFO|LogInfo|Provider 'AOL_GacsClientService' enabled successfully. 08:29:15.1201528|INFO|LogInfo|ETW Listener started. 08:29:15.1220094|INFO|LogInfo|Starting event processing... 08:29:15.1360196|INFO|LogInfo|Loaded tracking info with 2 sent folders. 08:29:15.1402411|INFO|LogInfo|Found 2 CTXPreRequisiteInstallLogs- folders 08:29:15.1459782|INFO|LogInfo|Found 3 CTXWorkspaceInstallLogs- folders 08:29:15.1460138|INFO|LogInfo|No new log folders to process. 13:05:56.1097854|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:577 - Record count 42318 exceeds limit 40000, purging 2318 oldest records 13:05:56.1271537|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:607 - Successfully purged 2318 oldest records to enforce limit of 40000 13:05:56.1272054|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::logMessage::::operator ():69 - Purged 2318 records to enforce storage limit ============================================= 06/05/2026 21:46:03 INCIDENT LOG BEGIN ============================================= 21:46:03.0562081|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::SqliteStorageManager:126 - SQLite version: 3.51.0 21:46:03.0565803|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:626 - Initializing SQLite database at: C:\Program Files (x86)\Citrix\Logs\AOTListenerService\CtxLogDatabase.db 21:46:03.0605191|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:650 - SQLite database opened successfully 21:46:03.0782868|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enableWalMode:772 - WAL mode enabled for improved concurrency 21:46:03.0783494|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::createSchema:755 - Optimized database schema created successfully 21:46:03.0798062|INFO|LogInfo|CtxLogFileService::CtxLogPeriodicSyncManager::CtxLogPeriodicSyncManager:72 - Periodic sync manager created with 30 second upload interval 21:46:03.0798230|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::setMaxStoredRecords:338 - Max stored records limit set to 40000 21:46:03.0800176|WARN|LogWarning|CtxLogFileService::CtxLogFileServiceImpl::setSyncEnabled:309 - Cannot start sync - networking not configured 21:46:03.0817871|INFO|LogInfo|=== ETW Trace Listener & ETL File Parser === 21:46:03.0858563|INFO|LogInfo|Starting continuous IPC message listening for Receiver... 21:46:03.0859008|INFO|LogInfo|Starting continuous IPC message listening for SSP... 21:46:03.0872957|INFO|LogInfo|Reading ctl file C:\Program Files (x86)\Citrix\ICA Client\Receiver\DiagnosticTools\AoTraceProviders.ctl 21:46:03.0918635|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from SSP. 21:46:03.0918635|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from Receiver. 21:46:03.0958725|INFO|LogInfo|2E948502-7B9F-4796-8820-676E66A87F7B AoLog_Selfservice 21:46:03.0971148|INFO|LogInfo|2AD1F867-8869-4B55-9CA1-E67C7417FBBD AoLog_Receiver 21:46:03.0971266|INFO|LogInfo|C4830C11-6944-44A9-9363-03BB6F93000F AoLog_HdxCommon 21:46:03.0971287|INFO|LogInfo|2408cca3-d648-44e9-aab0-12c06c2900de AoLog_AuthManager 21:46:03.0980435|INFO|LogInfo|3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8 AOL_GacsClientService 21:46:03.1029963|INFO|LogInfo|Configuration: Providers: 5 - AoLog_Selfservice (2e948502-7b9f-4796-8820-676e66a87f7b), Level: 16, Keywords: 0xFFFFFFFF - AoLog_Receiver (2ad1f867-8869-4b55-9ca1-e67c7417fbbd), Level: 16, Keywords: 0xFFFFFFFF - AoLog_HdxCommon (c4830c11-6944-44a9-9363-03bb6f93000f), Level: 16, Keywords: 0xFFFFFFFF - AoLog_AuthManager (2408cca3-d648-44e9-aab0-12c06c2900de), Level: 16, Keywords: 0xFFFFFFFF - AOL_GacsClientService (3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8), Level: 16, Keywords: 0xFFFFFFFF Buffer Size: 64KB Min Level: 1 21:46:03.1034639|INFO|LogInfo|Starting ETW listener for real-time event processing... 21:46:03.1086475|INFO|LogInfo|ETW session 'AOTRealTimeSession' started successfully. Handle: 42 21:46:03.1111052|INFO|LogInfo|Enabling 5 ETW providers... 21:46:03.1116610|INFO|LogInfo|Provider 'AoLog_Selfservice' enabled successfully. 21:46:03.1117279|INFO|LogInfo|Provider 'AoLog_Receiver' enabled successfully. 21:46:03.1117532|INFO|LogInfo|Provider 'AoLog_HdxCommon' enabled successfully. 21:46:03.1117891|INFO|LogInfo|Provider 'AoLog_AuthManager' enabled successfully. 21:46:03.1118204|INFO|LogInfo|Provider 'AOL_GacsClientService' enabled successfully. 21:46:03.1134770|INFO|LogInfo|ETW Listener started. 21:46:03.1157535|INFO|LogInfo|Starting event processing... 21:46:03.1288615|INFO|LogInfo|Loaded tracking info with 2 sent folders. 21:46:03.1332306|INFO|LogInfo|Found 2 CTXPreRequisiteInstallLogs- folders 21:46:03.1391428|INFO|LogInfo|Found 3 CTXWorkspaceInstallLogs- folders 21:46:03.1391821|INFO|LogInfo|No new log folders to process. ============================================= 06/05/2026 23:18:16 INCIDENT LOG BEGIN ============================================= 23:18:16.0549356|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::SqliteStorageManager:126 - SQLite version: 3.51.0 23:18:16.0552790|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:626 - Initializing SQLite database at: C:\Program Files (x86)\Citrix\Logs\AOTListenerService\CtxLogDatabase.db 23:18:16.0602374|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:650 - SQLite database opened successfully 23:18:16.0842487|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enableWalMode:772 - WAL mode enabled for improved concurrency 23:18:16.0843144|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::createSchema:755 - Optimized database schema created successfully 23:18:16.0857677|INFO|LogInfo|CtxLogFileService::CtxLogPeriodicSyncManager::CtxLogPeriodicSyncManager:72 - Periodic sync manager created with 30 second upload interval 23:18:16.0857835|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::setMaxStoredRecords:338 - Max stored records limit set to 40000 23:18:16.0859855|WARN|LogWarning|CtxLogFileService::CtxLogFileServiceImpl::setSyncEnabled:309 - Cannot start sync - networking not configured 23:18:16.0876616|INFO|LogInfo|=== ETW Trace Listener & ETL File Parser === 23:18:16.0920999|INFO|LogInfo|Starting continuous IPC message listening for SSP... 23:18:16.0921297|INFO|LogInfo|Starting continuous IPC message listening for Receiver... 23:18:16.0935854|INFO|LogInfo|Reading ctl file C:\Program Files (x86)\Citrix\ICA Client\Receiver\DiagnosticTools\AoTraceProviders.ctl 23:18:16.0964240|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from Receiver. 23:18:16.0964278|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from SSP. 23:18:16.1005995|INFO|LogInfo|2E948502-7B9F-4796-8820-676E66A87F7B AoLog_Selfservice 23:18:16.1015832|INFO|LogInfo|2AD1F867-8869-4B55-9CA1-E67C7417FBBD AoLog_Receiver 23:18:16.1015963|INFO|LogInfo|C4830C11-6944-44A9-9363-03BB6F93000F AoLog_HdxCommon 23:18:16.1015983|INFO|LogInfo|2408cca3-d648-44e9-aab0-12c06c2900de AoLog_AuthManager 23:18:16.1025077|INFO|LogInfo|3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8 AOL_GacsClientService 23:18:16.1073208|INFO|LogInfo|Configuration: Providers: 5 - AoLog_Selfservice (2e948502-7b9f-4796-8820-676e66a87f7b), Level: 16, Keywords: 0xFFFFFFFF - AoLog_Receiver (2ad1f867-8869-4b55-9ca1-e67c7417fbbd), Level: 16, Keywords: 0xFFFFFFFF - AoLog_HdxCommon (c4830c11-6944-44a9-9363-03bb6f93000f), Level: 16, Keywords: 0xFFFFFFFF - AoLog_AuthManager (2408cca3-d648-44e9-aab0-12c06c2900de), Level: 16, Keywords: 0xFFFFFFFF - AOL_GacsClientService (3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8), Level: 16, Keywords: 0xFFFFFFFF Buffer Size: 64KB Min Level: 1 23:18:16.1078148|INFO|LogInfo|Starting ETW listener for real-time event processing... 23:18:16.1130587|INFO|LogInfo|ETW session 'AOTRealTimeSession' started successfully. Handle: 42 23:18:16.1149936|INFO|LogInfo|Enabling 5 ETW providers... 23:18:16.1155017|INFO|LogInfo|Provider 'AoLog_Selfservice' enabled successfully. 23:18:16.1155640|INFO|LogInfo|Provider 'AoLog_Receiver' enabled successfully. 23:18:16.1155879|INFO|LogInfo|Provider 'AoLog_HdxCommon' enabled successfully. 23:18:16.1156228|INFO|LogInfo|Provider 'AoLog_AuthManager' enabled successfully. 23:18:16.1156538|INFO|LogInfo|Provider 'AOL_GacsClientService' enabled successfully. 23:18:16.1173031|INFO|LogInfo|ETW Listener started. 23:18:16.1194682|INFO|LogInfo|Starting event processing... 23:18:16.1349748|INFO|LogInfo|Loaded tracking info with 2 sent folders. 23:18:16.1394587|INFO|LogInfo|Found 2 CTXPreRequisiteInstallLogs- folders 23:18:16.1453528|INFO|LogInfo|Found 3 CTXWorkspaceInstallLogs- folders 23:18:16.1453934|INFO|LogInfo|No new log folders to process. ============================================= 06/05/2026 23:42:22 INCIDENT LOG BEGIN ============================================= 23:42:22.0590058|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::SqliteStorageManager:126 - SQLite version: 3.51.0 23:42:22.0593462|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:626 - Initializing SQLite database at: C:\Program Files (x86)\Citrix\Logs\AOTListenerService\CtxLogDatabase.db 23:42:22.0636515|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:650 - SQLite database opened successfully 23:42:22.0864536|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enableWalMode:772 - WAL mode enabled for improved concurrency 23:42:22.0865182|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::createSchema:755 - Optimized database schema created successfully 23:42:22.0880724|INFO|LogInfo|CtxLogFileService::CtxLogPeriodicSyncManager::CtxLogPeriodicSyncManager:72 - Periodic sync manager created with 30 second upload interval 23:42:22.0880902|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::setMaxStoredRecords:338 - Max stored records limit set to 40000 23:42:22.0884146|WARN|LogWarning|CtxLogFileService::CtxLogFileServiceImpl::setSyncEnabled:309 - Cannot start sync - networking not configured 23:42:22.0900824|INFO|LogInfo|=== ETW Trace Listener & ETL File Parser === 23:42:22.0947917|INFO|LogInfo|Starting continuous IPC message listening for Receiver... 23:42:22.0948020|INFO|LogInfo|Starting continuous IPC message listening for SSP... 23:42:22.0961748|INFO|LogInfo|Reading ctl file C:\Program Files (x86)\Citrix\ICA Client\Receiver\DiagnosticTools\AoTraceProviders.ctl 23:42:22.1007626|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from SSP. 23:42:22.1008224|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from Receiver. 23:42:22.1047366|INFO|LogInfo|2E948502-7B9F-4796-8820-676E66A87F7B AoLog_Selfservice 23:42:22.1056804|INFO|LogInfo|2AD1F867-8869-4B55-9CA1-E67C7417FBBD AoLog_Receiver 23:42:22.1056928|INFO|LogInfo|C4830C11-6944-44A9-9363-03BB6F93000F AoLog_HdxCommon 23:42:22.1056950|INFO|LogInfo|2408cca3-d648-44e9-aab0-12c06c2900de AoLog_AuthManager 23:42:22.1064742|INFO|LogInfo|3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8 AOL_GacsClientService 23:42:22.1114690|INFO|LogInfo|Configuration: Providers: 5 - AoLog_Selfservice (2e948502-7b9f-4796-8820-676e66a87f7b), Level: 16, Keywords: 0xFFFFFFFF - AoLog_Receiver (2ad1f867-8869-4b55-9ca1-e67c7417fbbd), Level: 16, Keywords: 0xFFFFFFFF - AoLog_HdxCommon (c4830c11-6944-44a9-9363-03bb6f93000f), Level: 16, Keywords: 0xFFFFFFFF - AoLog_AuthManager (2408cca3-d648-44e9-aab0-12c06c2900de), Level: 16, Keywords: 0xFFFFFFFF - AOL_GacsClientService (3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8), Level: 16, Keywords: 0xFFFFFFFF Buffer Size: 64KB Min Level: 1 23:42:22.1120434|INFO|LogInfo|Starting ETW listener for real-time event processing... 23:42:22.1171530|INFO|LogInfo|ETW session 'AOTRealTimeSession' started successfully. Handle: 42 23:42:22.1192800|INFO|LogInfo|Enabling 5 ETW providers... 23:42:22.1198695|INFO|LogInfo|Provider 'AoLog_Selfservice' enabled successfully. 23:42:22.1199343|INFO|LogInfo|Provider 'AoLog_Receiver' enabled successfully. 23:42:22.1199641|INFO|LogInfo|Provider 'AoLog_HdxCommon' enabled successfully. 23:42:22.1200010|INFO|LogInfo|Provider 'AoLog_AuthManager' enabled successfully. 23:42:22.1200318|INFO|LogInfo|Provider 'AOL_GacsClientService' enabled successfully. 23:42:22.1217664|INFO|LogInfo|ETW Listener started. 23:42:22.1239234|INFO|LogInfo|Starting event processing... 23:42:22.1400699|INFO|LogInfo|Loaded tracking info with 2 sent folders. 23:42:22.1443559|INFO|LogInfo|Found 2 CTXPreRequisiteInstallLogs- folders 23:42:22.1502905|INFO|LogInfo|Found 3 CTXWorkspaceInstallLogs- folders 23:42:22.1503302|INFO|LogInfo|No new log folders to process. ============================================= 06/05/2026 23:44:57 INCIDENT LOG BEGIN ============================================= 23:44:57.0573650|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::SqliteStorageManager:126 - SQLite version: 3.51.0 23:44:57.0577555|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:626 - Initializing SQLite database at: C:\Program Files (x86)\Citrix\Logs\AOTListenerService\CtxLogDatabase.db 23:44:57.0615439|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:650 - SQLite database opened successfully 23:44:57.0813074|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enableWalMode:772 - WAL mode enabled for improved concurrency 23:44:57.0813747|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::createSchema:755 - Optimized database schema created successfully 23:44:57.0828214|INFO|LogInfo|CtxLogFileService::CtxLogPeriodicSyncManager::CtxLogPeriodicSyncManager:72 - Periodic sync manager created with 30 second upload interval 23:44:57.0828389|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::setMaxStoredRecords:338 - Max stored records limit set to 40000 23:44:57.0830847|WARN|LogWarning|CtxLogFileService::CtxLogFileServiceImpl::setSyncEnabled:309 - Cannot start sync - networking not configured 23:44:57.0846092|INFO|LogInfo|=== ETW Trace Listener & ETL File Parser === 23:44:57.0887396|INFO|LogInfo|Starting continuous IPC message listening for Receiver... 23:44:57.0888094|INFO|LogInfo|Starting continuous IPC message listening for SSP... 23:44:57.0902943|INFO|LogInfo|Reading ctl file C:\Program Files (x86)\Citrix\ICA Client\Receiver\DiagnosticTools\AoTraceProviders.ctl 23:44:57.0931934|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from SSP. 23:44:57.0932335|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from Receiver. 23:44:57.0961210|INFO|LogInfo|2E948502-7B9F-4796-8820-676E66A87F7B AoLog_Selfservice 23:44:57.0971503|INFO|LogInfo|2AD1F867-8869-4B55-9CA1-E67C7417FBBD AoLog_Receiver 23:44:57.0971611|INFO|LogInfo|C4830C11-6944-44A9-9363-03BB6F93000F AoLog_HdxCommon 23:44:57.0971629|INFO|LogInfo|2408cca3-d648-44e9-aab0-12c06c2900de AoLog_AuthManager 23:44:57.0980880|INFO|LogInfo|3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8 AOL_GacsClientService 23:44:57.1025974|INFO|LogInfo|Configuration: Providers: 5 - AoLog_Selfservice (2e948502-7b9f-4796-8820-676e66a87f7b), Level: 16, Keywords: 0xFFFFFFFF - AoLog_Receiver (2ad1f867-8869-4b55-9ca1-e67c7417fbbd), Level: 16, Keywords: 0xFFFFFFFF - AoLog_HdxCommon (c4830c11-6944-44a9-9363-03bb6f93000f), Level: 16, Keywords: 0xFFFFFFFF - AoLog_AuthManager (2408cca3-d648-44e9-aab0-12c06c2900de), Level: 16, Keywords: 0xFFFFFFFF - AOL_GacsClientService (3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8), Level: 16, Keywords: 0xFFFFFFFF Buffer Size: 64KB Min Level: 1 23:44:57.1031212|INFO|LogInfo|Starting ETW listener for real-time event processing... 23:44:57.1079163|INFO|LogInfo|ETW session 'AOTRealTimeSession' started successfully. Handle: 22 23:44:57.1099312|INFO|LogInfo|Enabling 5 ETW providers... 23:44:57.1104414|INFO|LogInfo|Provider 'AoLog_Selfservice' enabled successfully. 23:44:57.1105108|INFO|LogInfo|Provider 'AoLog_Receiver' enabled successfully. 23:44:57.1105382|INFO|LogInfo|Provider 'AoLog_HdxCommon' enabled successfully. 23:44:57.1105746|INFO|LogInfo|Provider 'AoLog_AuthManager' enabled successfully. 23:44:57.1106078|INFO|LogInfo|Provider 'AOL_GacsClientService' enabled successfully. 23:44:57.1123759|INFO|LogInfo|ETW Listener started. 23:44:57.1147689|INFO|LogInfo|Starting event processing... 23:44:57.1287778|INFO|LogInfo|Loaded tracking info with 2 sent folders. 23:44:57.1331130|INFO|LogInfo|Found 2 CTXPreRequisiteInstallLogs- folders 23:44:57.1390826|INFO|LogInfo|Found 3 CTXWorkspaceInstallLogs- folders 23:44:57.1391218|INFO|LogInfo|No new log folders to process. ============================================= 06/05/2026 23:49:18 INCIDENT LOG BEGIN ============================================= 23:49:18.0573315|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::SqliteStorageManager:126 - SQLite version: 3.51.0 23:49:18.0576907|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:626 - Initializing SQLite database at: C:\Program Files (x86)\Citrix\Logs\AOTListenerService\CtxLogDatabase.db 23:49:18.0615372|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:650 - SQLite database opened successfully 23:49:18.0828261|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enableWalMode:772 - WAL mode enabled for improved concurrency 23:49:18.0828978|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::createSchema:755 - Optimized database schema created successfully 23:49:18.0843312|INFO|LogInfo|CtxLogFileService::CtxLogPeriodicSyncManager::CtxLogPeriodicSyncManager:72 - Periodic sync manager created with 30 second upload interval 23:49:18.0843496|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::setMaxStoredRecords:338 - Max stored records limit set to 40000 23:49:18.0846064|WARN|LogWarning|CtxLogFileService::CtxLogFileServiceImpl::setSyncEnabled:309 - Cannot start sync - networking not configured 23:49:18.0861487|INFO|LogInfo|=== ETW Trace Listener & ETL File Parser === 23:49:18.0904270|INFO|LogInfo|Starting continuous IPC message listening for SSP... 23:49:18.0904446|INFO|LogInfo|Starting continuous IPC message listening for Receiver... 23:49:18.0922137|INFO|LogInfo|Reading ctl file C:\Program Files (x86)\Citrix\ICA Client\Receiver\DiagnosticTools\AoTraceProviders.ctl 23:49:18.0955513|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from SSP. 23:49:18.0955692|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from Receiver. 23:49:18.0986293|INFO|LogInfo|2E948502-7B9F-4796-8820-676E66A87F7B AoLog_Selfservice 23:49:18.0995778|INFO|LogInfo|2AD1F867-8869-4B55-9CA1-E67C7417FBBD AoLog_Receiver 23:49:18.0995896|INFO|LogInfo|C4830C11-6944-44A9-9363-03BB6F93000F AoLog_HdxCommon 23:49:18.0995916|INFO|LogInfo|2408cca3-d648-44e9-aab0-12c06c2900de AoLog_AuthManager 23:49:18.1003649|INFO|LogInfo|3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8 AOL_GacsClientService 23:49:18.1052346|INFO|LogInfo|Configuration: Providers: 5 - AoLog_Selfservice (2e948502-7b9f-4796-8820-676e66a87f7b), Level: 16, Keywords: 0xFFFFFFFF - AoLog_Receiver (2ad1f867-8869-4b55-9ca1-e67c7417fbbd), Level: 16, Keywords: 0xFFFFFFFF - AoLog_HdxCommon (c4830c11-6944-44a9-9363-03bb6f93000f), Level: 16, Keywords: 0xFFFFFFFF - AoLog_AuthManager (2408cca3-d648-44e9-aab0-12c06c2900de), Level: 16, Keywords: 0xFFFFFFFF - AOL_GacsClientService (3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8), Level: 16, Keywords: 0xFFFFFFFF Buffer Size: 64KB Min Level: 1 23:49:18.1056643|INFO|LogInfo|Starting ETW listener for real-time event processing... 23:49:18.1102036|INFO|LogInfo|ETW session 'AOTRealTimeSession' started successfully. Handle: 42 23:49:18.1122757|INFO|LogInfo|Enabling 5 ETW providers... 23:49:18.1127644|INFO|LogInfo|Provider 'AoLog_Selfservice' enabled successfully. 23:49:18.1128314|INFO|LogInfo|Provider 'AoLog_Receiver' enabled successfully. 23:49:18.1128591|INFO|LogInfo|Provider 'AoLog_HdxCommon' enabled successfully. 23:49:18.1128956|INFO|LogInfo|Provider 'AoLog_AuthManager' enabled successfully. 23:49:18.1129288|INFO|LogInfo|Provider 'AOL_GacsClientService' enabled successfully. 23:49:18.1144297|INFO|LogInfo|ETW Listener started. 23:49:18.1164870|INFO|LogInfo|Starting event processing... 23:49:18.1324034|INFO|LogInfo|Loaded tracking info with 2 sent folders. 23:49:18.1366488|INFO|LogInfo|Found 2 CTXPreRequisiteInstallLogs- folders 23:49:18.1425296|INFO|LogInfo|Found 3 CTXWorkspaceInstallLogs- folders 23:49:18.1425698|INFO|LogInfo|No new log folders to process. ============================================= 06/06/2026 10:06:02 INCIDENT LOG BEGIN ============================================= 10:06:02.0597136|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::SqliteStorageManager:126 - SQLite version: 3.51.0 10:06:02.0600594|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:626 - Initializing SQLite database at: C:\Program Files (x86)\Citrix\Logs\AOTListenerService\CtxLogDatabase.db 10:06:02.0649118|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:650 - SQLite database opened successfully 10:06:02.0882820|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enableWalMode:772 - WAL mode enabled for improved concurrency 10:06:02.0883569|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::createSchema:755 - Optimized database schema created successfully 10:06:02.0901304|INFO|LogInfo|CtxLogFileService::CtxLogPeriodicSyncManager::CtxLogPeriodicSyncManager:72 - Periodic sync manager created with 30 second upload interval 10:06:02.0901530|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::setMaxStoredRecords:338 - Max stored records limit set to 40000 10:06:02.0904599|WARN|LogWarning|CtxLogFileService::CtxLogFileServiceImpl::setSyncEnabled:309 - Cannot start sync - networking not configured 10:06:02.0926842|INFO|LogInfo|=== ETW Trace Listener & ETL File Parser === 10:06:02.0980111|INFO|LogInfo|Starting continuous IPC message listening for Receiver... 10:06:02.0980150|INFO|LogInfo|Starting continuous IPC message listening for SSP... 10:06:02.0996916|INFO|LogInfo|Reading ctl file C:\Program Files (x86)\Citrix\ICA Client\Receiver\DiagnosticTools\AoTraceProviders.ctl 10:06:02.1022872|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from Receiver. 10:06:02.1023337|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from SSP. 10:06:02.1088853|INFO|LogInfo|2E948502-7B9F-4796-8820-676E66A87F7B AoLog_Selfservice 10:06:02.1101115|INFO|LogInfo|2AD1F867-8869-4B55-9CA1-E67C7417FBBD AoLog_Receiver 10:06:02.1101254|INFO|LogInfo|C4830C11-6944-44A9-9363-03BB6F93000F AoLog_HdxCommon 10:06:02.1101274|INFO|LogInfo|2408cca3-d648-44e9-aab0-12c06c2900de AoLog_AuthManager 10:06:02.1110753|INFO|LogInfo|3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8 AOL_GacsClientService 10:06:02.1165962|INFO|LogInfo|Configuration: Providers: 5 - AoLog_Selfservice (2e948502-7b9f-4796-8820-676e66a87f7b), Level: 16, Keywords: 0xFFFFFFFF - AoLog_Receiver (2ad1f867-8869-4b55-9ca1-e67c7417fbbd), Level: 16, Keywords: 0xFFFFFFFF - AoLog_HdxCommon (c4830c11-6944-44a9-9363-03bb6f93000f), Level: 16, Keywords: 0xFFFFFFFF - AoLog_AuthManager (2408cca3-d648-44e9-aab0-12c06c2900de), Level: 16, Keywords: 0xFFFFFFFF - AOL_GacsClientService (3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8), Level: 16, Keywords: 0xFFFFFFFF Buffer Size: 64KB Min Level: 1 10:06:02.1171754|INFO|LogInfo|Starting ETW listener for real-time event processing... 10:06:02.1226008|INFO|LogInfo|ETW session 'AOTRealTimeSession' started successfully. Handle: 42 10:06:02.1255784|INFO|LogInfo|Enabling 5 ETW providers... 10:06:02.1263186|INFO|LogInfo|Provider 'AoLog_Selfservice' enabled successfully. 10:06:02.1264115|INFO|LogInfo|Provider 'AoLog_Receiver' enabled successfully. 10:06:02.1264444|INFO|LogInfo|Provider 'AoLog_HdxCommon' enabled successfully. 10:06:02.1264911|INFO|LogInfo|Provider 'AoLog_AuthManager' enabled successfully. 10:06:02.1265352|INFO|LogInfo|Provider 'AOL_GacsClientService' enabled successfully. 10:06:02.1286827|INFO|LogInfo|ETW Listener started. 10:06:02.1308090|INFO|LogInfo|Starting event processing... 10:06:02.1442845|INFO|LogInfo|Loaded tracking info with 2 sent folders. 10:06:02.1491273|INFO|LogInfo|Found 2 CTXPreRequisiteInstallLogs- folders 10:06:02.1554998|INFO|LogInfo|Found 3 CTXWorkspaceInstallLogs- folders 10:06:02.1555411|INFO|LogInfo|No new log folders to process. ============================================= 06/07/2026 18:52:53 INCIDENT LOG BEGIN ============================================= 18:52:53.0538170|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::SqliteStorageManager:126 - SQLite version: 3.51.0 18:52:53.0542940|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:626 - Initializing SQLite database at: C:\Program Files (x86)\Citrix\Logs\AOTListenerService\CtxLogDatabase.db 18:52:53.0582366|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:650 - SQLite database opened successfully 18:52:53.0821376|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enableWalMode:772 - WAL mode enabled for improved concurrency 18:52:53.0822064|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::createSchema:755 - Optimized database schema created successfully 18:52:53.0836402|INFO|LogInfo|CtxLogFileService::CtxLogPeriodicSyncManager::CtxLogPeriodicSyncManager:72 - Periodic sync manager created with 30 second upload interval 18:52:53.0836564|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::setMaxStoredRecords:338 - Max stored records limit set to 40000 18:52:53.0839114|WARN|LogWarning|CtxLogFileService::CtxLogFileServiceImpl::setSyncEnabled:309 - Cannot start sync - networking not configured 18:52:53.0865291|INFO|LogInfo|=== ETW Trace Listener & ETL File Parser === 18:52:53.0917730|INFO|LogInfo|Starting continuous IPC message listening for Receiver... 18:52:53.0919500|INFO|LogInfo|Starting continuous IPC message listening for SSP... 18:52:53.0932876|INFO|LogInfo|Reading ctl file C:\Program Files (x86)\Citrix\ICA Client\Receiver\DiagnosticTools\AoTraceProviders.ctl 18:52:53.0962454|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from Receiver. 18:52:53.0962553|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from SSP. 18:52:53.1005538|INFO|LogInfo|2E948502-7B9F-4796-8820-676E66A87F7B AoLog_Selfservice 18:52:53.1014704|INFO|LogInfo|2AD1F867-8869-4B55-9CA1-E67C7417FBBD AoLog_Receiver 18:52:53.1014817|INFO|LogInfo|C4830C11-6944-44A9-9363-03BB6F93000F AoLog_HdxCommon 18:52:53.1014838|INFO|LogInfo|2408cca3-d648-44e9-aab0-12c06c2900de AoLog_AuthManager 18:52:53.1023623|INFO|LogInfo|3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8 AOL_GacsClientService 18:52:53.1066082|INFO|LogInfo|Configuration: Providers: 5 - AoLog_Selfservice (2e948502-7b9f-4796-8820-676e66a87f7b), Level: 16, Keywords: 0xFFFFFFFF - AoLog_Receiver (2ad1f867-8869-4b55-9ca1-e67c7417fbbd), Level: 16, Keywords: 0xFFFFFFFF - AoLog_HdxCommon (c4830c11-6944-44a9-9363-03bb6f93000f), Level: 16, Keywords: 0xFFFFFFFF - AoLog_AuthManager (2408cca3-d648-44e9-aab0-12c06c2900de), Level: 16, Keywords: 0xFFFFFFFF - AOL_GacsClientService (3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8), Level: 16, Keywords: 0xFFFFFFFF Buffer Size: 64KB Min Level: 1 18:52:53.1070870|INFO|LogInfo|Starting ETW listener for real-time event processing... 18:52:53.1126971|INFO|LogInfo|ETW session 'AOTRealTimeSession' started successfully. Handle: 22 18:52:53.1148914|INFO|LogInfo|Enabling 5 ETW providers... 18:52:53.1154991|INFO|LogInfo|Provider 'AoLog_Selfservice' enabled successfully. 18:52:53.1155655|INFO|LogInfo|Provider 'AoLog_Receiver' enabled successfully. 18:52:53.1155932|INFO|LogInfo|Provider 'AoLog_HdxCommon' enabled successfully. 18:52:53.1156329|INFO|LogInfo|Provider 'AoLog_AuthManager' enabled successfully. 18:52:53.1156672|INFO|LogInfo|Provider 'AOL_GacsClientService' enabled successfully. 18:52:53.1173751|INFO|LogInfo|ETW Listener started. 18:52:53.1198650|INFO|LogInfo|Starting event processing... 18:52:53.1244273|INFO|LogInfo|Loaded tracking info with 2 sent folders. 18:52:53.1291107|INFO|LogInfo|Found 2 CTXPreRequisiteInstallLogs- folders 18:52:53.1350298|INFO|LogInfo|Found 3 CTXWorkspaceInstallLogs- folders 18:52:53.1350717|INFO|LogInfo|No new log folders to process. ============================================= 06/08/2026 09:00:42 INCIDENT LOG BEGIN ============================================= 09:00:42.0630846|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::SqliteStorageManager:126 - SQLite version: 3.51.0 09:00:42.0636410|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:626 - Initializing SQLite database at: C:\Program Files (x86)\Citrix\Logs\AOTListenerService\CtxLogDatabase.db 09:00:42.0692742|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:650 - SQLite database opened successfully 09:00:42.1027034|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enableWalMode:772 - WAL mode enabled for improved concurrency 09:00:42.1028258|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::createSchema:755 - Optimized database schema created successfully 09:00:42.1051905|INFO|LogInfo|CtxLogFileService::CtxLogPeriodicSyncManager::CtxLogPeriodicSyncManager:72 - Periodic sync manager created with 30 second upload interval 09:00:42.1052167|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::setMaxStoredRecords:338 - Max stored records limit set to 40000 09:00:42.1056209|WARN|LogWarning|CtxLogFileService::CtxLogFileServiceImpl::setSyncEnabled:309 - Cannot start sync - networking not configured 09:00:42.1136107|INFO|LogInfo|=== ETW Trace Listener & ETL File Parser === 09:00:42.1216075|INFO|LogInfo|Reading ctl file C:\Program Files (x86)\Citrix\ICA Client\Receiver\DiagnosticTools\AoTraceProviders.ctl 09:00:42.1294359|INFO|LogInfo|Starting continuous IPC message listening for Receiver... 09:00:42.1294479|INFO|LogInfo|Starting continuous IPC message listening for SSP... 09:00:42.1322524|INFO|LogInfo|2E948502-7B9F-4796-8820-676E66A87F7B AoLog_Selfservice 09:00:42.1336159|INFO|LogInfo|2AD1F867-8869-4B55-9CA1-E67C7417FBBD AoLog_Receiver 09:00:42.1336438|INFO|LogInfo|C4830C11-6944-44A9-9363-03BB6F93000F AoLog_HdxCommon 09:00:42.1336470|INFO|LogInfo|2408cca3-d648-44e9-aab0-12c06c2900de AoLog_AuthManager 09:00:42.1347889|INFO|LogInfo|3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8 AOL_GacsClientService 09:00:42.1376734|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from Receiver. 09:00:42.1376734|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from SSP. 09:00:42.1416828|INFO|LogInfo|Configuration: Providers: 5 - AoLog_Selfservice (2e948502-7b9f-4796-8820-676e66a87f7b), Level: 16, Keywords: 0xFFFFFFFF - AoLog_Receiver (2ad1f867-8869-4b55-9ca1-e67c7417fbbd), Level: 16, Keywords: 0xFFFFFFFF - AoLog_HdxCommon (c4830c11-6944-44a9-9363-03bb6f93000f), Level: 16, Keywords: 0xFFFFFFFF - AoLog_AuthManager (2408cca3-d648-44e9-aab0-12c06c2900de), Level: 16, Keywords: 0xFFFFFFFF - AOL_GacsClientService (3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8), Level: 16, Keywords: 0xFFFFFFFF Buffer Size: 64KB Min Level: 1 09:00:42.1423886|INFO|LogInfo|Starting ETW listener for real-time event processing... 09:00:42.1504886|INFO|LogInfo|ETW session 'AOTRealTimeSession' started successfully. Handle: 41 09:00:42.1533013|INFO|LogInfo|Enabling 5 ETW providers... 09:00:42.1542598|INFO|LogInfo|Provider 'AoLog_Selfservice' enabled successfully. 09:00:42.1543626|INFO|LogInfo|Provider 'AoLog_Receiver' enabled successfully. 09:00:42.1544009|INFO|LogInfo|Provider 'AoLog_HdxCommon' enabled successfully. 09:00:42.1544541|INFO|LogInfo|Provider 'AoLog_AuthManager' enabled successfully. 09:00:42.1544988|INFO|LogInfo|Provider 'AOL_GacsClientService' enabled successfully. 09:00:42.1568225|INFO|LogInfo|ETW Listener started. 09:00:42.1596835|INFO|LogInfo|Starting event processing... 09:00:42.2007598|INFO|LogInfo|Loaded tracking info with 2 sent folders. 09:00:42.2069761|INFO|LogInfo|Found 2 CTXPreRequisiteInstallLogs- folders 09:00:42.2140110|INFO|LogInfo|Found 3 CTXWorkspaceInstallLogs- folders 09:00:42.2140676|INFO|LogInfo|No new log folders to process. ============================================= 06/08/2026 09:11:09 INCIDENT LOG BEGIN ============================================= 09:11:09.0543931|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::SqliteStorageManager:126 - SQLite version: 3.51.0 09:11:09.0547922|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:626 - Initializing SQLite database at: C:\Program Files (x86)\Citrix\Logs\AOTListenerService\CtxLogDatabase.db 09:11:09.0592966|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:650 - SQLite database opened successfully 09:11:09.0832667|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enableWalMode:772 - WAL mode enabled for improved concurrency 09:11:09.0833311|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::createSchema:755 - Optimized database schema created successfully 09:11:09.0846756|INFO|LogInfo|CtxLogFileService::CtxLogPeriodicSyncManager::CtxLogPeriodicSyncManager:72 - Periodic sync manager created with 30 second upload interval 09:11:09.0846927|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::setMaxStoredRecords:338 - Max stored records limit set to 40000 09:11:09.0849445|WARN|LogWarning|CtxLogFileService::CtxLogFileServiceImpl::setSyncEnabled:309 - Cannot start sync - networking not configured 09:11:09.0865081|INFO|LogInfo|=== ETW Trace Listener & ETL File Parser === 09:11:09.0899850|INFO|LogInfo|Starting continuous IPC message listening for Receiver... 09:11:09.0900426|INFO|LogInfo|Starting continuous IPC message listening for SSP... 09:11:09.0915916|INFO|LogInfo|Reading ctl file C:\Program Files (x86)\Citrix\ICA Client\Receiver\DiagnosticTools\AoTraceProviders.ctl 09:11:09.0947227|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from SSP. 09:11:09.0947243|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from Receiver. 09:11:09.0971437|INFO|LogInfo|2E948502-7B9F-4796-8820-676E66A87F7B AoLog_Selfservice 09:11:09.0980571|INFO|LogInfo|2AD1F867-8869-4B55-9CA1-E67C7417FBBD AoLog_Receiver 09:11:09.0980687|INFO|LogInfo|C4830C11-6944-44A9-9363-03BB6F93000F AoLog_HdxCommon 09:11:09.0980708|INFO|LogInfo|2408cca3-d648-44e9-aab0-12c06c2900de AoLog_AuthManager 09:11:09.0988439|INFO|LogInfo|3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8 AOL_GacsClientService 09:11:09.1034242|INFO|LogInfo|Configuration: Providers: 5 - AoLog_Selfservice (2e948502-7b9f-4796-8820-676e66a87f7b), Level: 16, Keywords: 0xFFFFFFFF - AoLog_Receiver (2ad1f867-8869-4b55-9ca1-e67c7417fbbd), Level: 16, Keywords: 0xFFFFFFFF - AoLog_HdxCommon (c4830c11-6944-44a9-9363-03bb6f93000f), Level: 16, Keywords: 0xFFFFFFFF - AoLog_AuthManager (2408cca3-d648-44e9-aab0-12c06c2900de), Level: 16, Keywords: 0xFFFFFFFF - AOL_GacsClientService (3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8), Level: 16, Keywords: 0xFFFFFFFF Buffer Size: 64KB Min Level: 1 09:11:09.1038181|INFO|LogInfo|Starting ETW listener for real-time event processing... 09:11:09.1088241|INFO|LogInfo|ETW session 'AOTRealTimeSession' started successfully. Handle: 41 09:11:09.1107926|INFO|LogInfo|Enabling 5 ETW providers... 09:11:09.1113171|INFO|LogInfo|Provider 'AoLog_Selfservice' enabled successfully. 09:11:09.1113797|INFO|LogInfo|Provider 'AoLog_Receiver' enabled successfully. 09:11:09.1114038|INFO|LogInfo|Provider 'AoLog_HdxCommon' enabled successfully. 09:11:09.1114360|INFO|LogInfo|Provider 'AoLog_AuthManager' enabled successfully. 09:11:09.1114656|INFO|LogInfo|Provider 'AOL_GacsClientService' enabled successfully. 09:11:09.1129484|INFO|LogInfo|ETW Listener started. 09:11:09.1149680|INFO|LogInfo|Starting event processing... 09:11:09.1303948|INFO|LogInfo|Loaded tracking info with 2 sent folders. 09:11:09.1346503|INFO|LogInfo|Found 2 CTXPreRequisiteInstallLogs- folders 09:11:09.1404713|INFO|LogInfo|Found 3 CTXWorkspaceInstallLogs- folders 09:11:09.1405116|INFO|LogInfo|No new log folders to process. 09:56:24.4503036|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:56:25.4152123|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:56:25.4156956|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:56:34.9475476|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:56:34.9478760|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:56:45.0816958|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:56:45.0828756|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:56:55.2130557|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:56:55.2134355|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:56:56.2136436|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:56:56.2142224|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:57:05.3407510|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:57:05.3412326|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:57:15.4703678|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:57:15.4708784|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:57:25.6023302|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:57:25.6029387|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:57:26.6037943|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:57:26.6044341|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:57:35.7336512|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:57:35.7340801|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:57:45.8661135|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:57:45.8667184|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:57:55.9965640|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:57:55.9972292|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:57:56.9969996|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:57:56.9974392|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:22:21.1692996|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:22:31.7011833|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:22:31.7017251|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:22:41.8290120|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:22:41.8292979|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:22:42.8315074|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:22:42.8319328|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:22:51.9592217|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:22:51.9601919|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:23:02.0920822|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:23:02.0923793|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:23:12.2235461|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:23:12.2241698|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:23:13.2248847|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:23:13.2254212|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:23:22.3545786|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:23:22.3550141|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:23:27.4285207|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:23:27.4287624|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:23:32.4950192|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:23:32.4953698|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:23:32.4978524|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:23:32.4980398|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:23:42.6242726|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:23:42.6247908|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:23:42.6285982|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:23:42.6288112|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:23:52.7547376|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:23:52.7548798|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:23:52.7582946|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:23:52.7586154|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:24:02.8873429|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:24:02.8878080|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:24:02.8916755|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:24:02.8920190|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:24:13.0169324|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:24:13.0173039|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:24:13.0206802|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:24:13.0210995|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:24:23.1482647|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:24:23.1487231|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:24:23.1533565|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:24:23.1536841|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:24:33.2784792|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:24:33.2788259|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:24:33.2829623|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:24:33.2831266|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:24:43.4100234|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:24:43.4103838|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:24:43.4144986|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:24:43.4148719|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:24:53.5416502|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:24:53.5419883|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:24:53.5644262|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:577 - Record count 41433 exceeds limit 40000, purging 1433 oldest records 13:24:53.5791161|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:607 - Successfully purged 1433 oldest records to enforce limit of 40000 13:24:53.5792921|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::logMessage::::operator ():69 - Purged 1433 records to enforce storage limit 13:24:53.5820619|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:24:53.5829085|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:25:03.6726519|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:25:03.6729888|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:25:03.6755695|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:25:03.6760122|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:25:13.8059377|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:25:13.8061813|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:25:13.8099597|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:25:13.8100734|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:25:23.9356629|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:25:23.9360667|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:25:27.9424555|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:25:27.9429121|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:25:37.9635879|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:25:37.9638041|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:25:37.9671615|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:25:37.9672830|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:25:47.9946086|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:25:47.9949251|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:25:52.0345982|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:25:52.0350036|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:26:02.2830785|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:26:02.2833578|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:26:02.2872046|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:26:02.2875879|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:26:12.3150904|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:26:12.3153767|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:26:16.3597049|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:26:16.3600024|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:26:26.7553673|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:26:26.7555375|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:26:26.7592744|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:26:26.7597291|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:26:36.7844750|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:26:36.7847313|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:26:40.8257174|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:26:40.8261227|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:26:51.1601875|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:26:51.1604379|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:26:51.1688756|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:26:51.1692892|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:27:01.1926203|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:27:01.1929203|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:27:05.2453400|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:577 - Record count 40956 exceeds limit 40000, purging 956 oldest records 13:27:05.2510292|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:607 - Successfully purged 956 oldest records to enforce limit of 40000 13:27:05.2510715|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::logMessage::::operator ():69 - Purged 956 records to enforce storage limit 13:27:05.2547469|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:27:05.2549675|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:27:15.6212624|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:27:15.6218566|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:27:15.6265803|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:27:15.6270310|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:27:25.6556920|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:27:25.6560162|ERRO|LogError|Error in event callback: External component has thrown an exception. 14:28:48.1816618|ERRO|LogError|Error in event callback: External component has thrown an exception. 14:41:53.7185026|ERRO|LogError|Error in event callback: External component has thrown an exception. 14:42:04.8243758|ERRO|LogError|Error in event callback: External component has thrown an exception. 14:42:04.8249144|ERRO|LogError|Error in event callback: External component has thrown an exception. 14:42:14.9543280|ERRO|LogError|Error in event callback: External component has thrown an exception. 14:42:14.9547972|ERRO|LogError|Error in event callback: External component has thrown an exception. 14:42:15.9543216|ERRO|LogError|Error in event callback: External component has thrown an exception. 14:42:15.9548554|ERRO|LogError|Error in event callback: External component has thrown an exception. 14:42:25.0849706|ERRO|LogError|Error in event callback: External component has thrown an exception. 14:42:25.0856936|ERRO|LogError|Error in event callback: External component has thrown an exception. 14:42:35.2153703|ERRO|LogError|Error in event callback: External component has thrown an exception. 14:42:35.2159352|ERRO|LogError|Error in event callback: External component has thrown an exception. 14:42:45.3449136|ERRO|LogError|Error in event callback: External component has thrown an exception. 14:42:45.3455510|ERRO|LogError|Error in event callback: External component has thrown an exception. 14:42:46.3466446|ERRO|LogError|Error in event callback: External component has thrown an exception. 14:42:46.3468763|ERRO|LogError|Error in event callback: External component has thrown an exception. 14:44:45.3041210|ERRO|LogError|Error in event callback: External component has thrown an exception. 14:44:55.8376769|ERRO|LogError|Error in event callback: External component has thrown an exception. 14:44:55.8381312|ERRO|LogError|Error in event callback: External component has thrown an exception. 14:45:05.9665048|ERRO|LogError|Error in event callback: External component has thrown an exception. 14:45:05.9668815|ERRO|LogError|Error in event callback: External component has thrown an exception. 14:45:06.9688889|ERRO|LogError|Error in event callback: External component has thrown an exception. 14:45:06.9694721|ERRO|LogError|Error in event callback: External component has thrown an exception. 14:45:16.0958463|ERRO|LogError|Error in event callback: External component has thrown an exception. 14:45:16.0961992|ERRO|LogError|Error in event callback: External component has thrown an exception. 14:45:26.2295139|ERRO|LogError|Error in event callback: External component has thrown an exception. 14:45:26.2298591|ERRO|LogError|Error in event callback: External component has thrown an exception. 14:45:31.9118088|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:577 - Record count 40965 exceeds limit 40000, purging 965 oldest records 14:45:31.9187678|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:607 - Successfully purged 965 oldest records to enforce limit of 40000 14:45:31.9188085|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::logMessage::::operator ():69 - Purged 965 records to enforce storage limit 14:52:47.3116392|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:20:22.4379748|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:24:38.2719935|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:24:38.2724132|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:24:41.3721058|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:24:41.3725572|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:24:49.1817322|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:24:49.1820531|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:24:50.1831114|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:24:50.1836807|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:24:52.1825333|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:24:52.1829440|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:25:53.3218511|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:25:53.3252438|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:25:53.3292729|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:30:24.6397288|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:577 - Record count 40985 exceeds limit 40000, purging 985 oldest records 15:30:24.6446699|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:607 - Successfully purged 985 oldest records to enforce limit of 40000 15:30:24.6446972|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::logMessage::::operator ():69 - Purged 985 records to enforce storage limit 15:32:07.3384989|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:41:12.1209065|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:41:22.6546142|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:41:22.6550324|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:41:32.7859794|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:41:32.7863053|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:41:33.7865359|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:41:33.7868621|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:58:57.8903626|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:42:07.4697495|ERRO|LogError|Error in event callback: External component has thrown an exception. 17:40:27.5146609|ERRO|LogError|Error in event callback: External component has thrown an exception. 17:40:38.0495530|ERRO|LogError|Error in event callback: External component has thrown an exception. 17:40:38.0500350|ERRO|LogError|Error in event callback: External component has thrown an exception. 17:40:48.1794423|ERRO|LogError|Error in event callback: External component has thrown an exception. 17:40:48.1798796|ERRO|LogError|Error in event callback: External component has thrown an exception. 17:40:49.1808567|ERRO|LogError|Error in event callback: External component has thrown an exception. 17:40:49.1810482|ERRO|LogError|Error in event callback: External component has thrown an exception. 17:40:58.3115223|ERRO|LogError|Error in event callback: External component has thrown an exception. 17:40:58.3119521|ERRO|LogError|Error in event callback: External component has thrown an exception. 17:41:08.4413104|ERRO|LogError|Error in event callback: External component has thrown an exception. 17:41:08.4419389|ERRO|LogError|Error in event callback: External component has thrown an exception. 17:41:18.5715650|ERRO|LogError|Error in event callback: External component has thrown an exception. 17:41:18.5720623|ERRO|LogError|Error in event callback: External component has thrown an exception. 17:41:19.5735565|ERRO|LogError|Error in event callback: External component has thrown an exception. 17:41:19.5740533|ERRO|LogError|Error in event callback: External component has thrown an exception. 17:41:28.7010407|ERRO|LogError|Error in event callback: External component has thrown an exception. 17:41:28.7016947|ERRO|LogError|Error in event callback: External component has thrown an exception. 17:41:38.8370055|ERRO|LogError|Error in event callback: External component has thrown an exception. 17:41:38.8376844|ERRO|LogError|Error in event callback: External component has thrown an exception. 17:45:27.5465144|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:577 - Record count 40971 exceeds limit 40000, purging 971 oldest records 17:45:27.5520653|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:607 - Successfully purged 971 oldest records to enforce limit of 40000 17:45:27.5521966|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::logMessage::::operator ():69 - Purged 971 records to enforce storage limit 17:48:54.6963144|ERRO|LogError|Error in event callback: External component has thrown an exception. 17:58:23.1998027|ERRO|LogError|Error in event callback: External component has thrown an exception. 17:58:33.7355164|ERRO|LogError|Error in event callback: External component has thrown an exception. 17:58:33.7359341|ERRO|LogError|Error in event callback: External component has thrown an exception. 17:58:43.8654477|ERRO|LogError|Error in event callback: External component has thrown an exception. 17:58:43.8657531|ERRO|LogError|Error in event callback: External component has thrown an exception. 17:58:44.8676464|ERRO|LogError|Error in event callback: External component has thrown an exception. 17:58:44.8681108|ERRO|LogError|Error in event callback: External component has thrown an exception. 17:58:53.9967686|ERRO|LogError|Error in event callback: External component has thrown an exception. 17:58:53.9972193|ERRO|LogError|Error in event callback: External component has thrown an exception. 17:59:04.1283987|ERRO|LogError|Error in event callback: External component has thrown an exception. 17:59:04.1286583|ERRO|LogError|Error in event callback: External component has thrown an exception. ============================================= 06/08/2026 21:21:43 INCIDENT LOG BEGIN ============================================= 21:21:43.1173828|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::SqliteStorageManager:126 - SQLite version: 3.51.0 21:21:43.1181808|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:626 - Initializing SQLite database at: C:\Program Files (x86)\Citrix\Logs\AOTListenerService\CtxLogDatabase.db 21:21:43.1246226|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:650 - SQLite database opened successfully 21:21:43.1593073|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enableWalMode:772 - WAL mode enabled for improved concurrency 21:21:43.1594632|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::createSchema:755 - Optimized database schema created successfully 21:21:43.1624177|INFO|LogInfo|CtxLogFileService::CtxLogPeriodicSyncManager::CtxLogPeriodicSyncManager:72 - Periodic sync manager created with 30 second upload interval 21:21:43.1624529|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::setMaxStoredRecords:338 - Max stored records limit set to 40000 21:21:43.1629174|WARN|LogWarning|CtxLogFileService::CtxLogFileServiceImpl::setSyncEnabled:309 - Cannot start sync - networking not configured 21:21:43.1667890|INFO|LogInfo|=== ETW Trace Listener & ETL File Parser === 21:21:43.1771274|INFO|LogInfo|Starting continuous IPC message listening for Receiver... 21:21:43.1771901|INFO|LogInfo|Starting continuous IPC message listening for SSP... 21:21:43.1816334|INFO|LogInfo|Reading ctl file C:\Program Files (x86)\Citrix\ICA Client\Receiver\DiagnosticTools\AoTraceProviders.ctl 21:21:43.1852738|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from SSP. 21:21:43.1852747|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from Receiver. 21:21:43.1975037|INFO|LogInfo|2E948502-7B9F-4796-8820-676E66A87F7B AoLog_Selfservice 21:21:43.1994807|INFO|LogInfo|2AD1F867-8869-4B55-9CA1-E67C7417FBBD AoLog_Receiver 21:21:43.1995036|INFO|LogInfo|C4830C11-6944-44A9-9363-03BB6F93000F AoLog_HdxCommon 21:21:43.1995075|INFO|LogInfo|2408cca3-d648-44e9-aab0-12c06c2900de AoLog_AuthManager 21:21:43.2014220|INFO|LogInfo|3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8 AOL_GacsClientService 21:21:43.2107713|INFO|LogInfo|Configuration: Providers: 5 - AoLog_Selfservice (2e948502-7b9f-4796-8820-676e66a87f7b), Level: 16, Keywords: 0xFFFFFFFF - AoLog_Receiver (2ad1f867-8869-4b55-9ca1-e67c7417fbbd), Level: 16, Keywords: 0xFFFFFFFF - AoLog_HdxCommon (c4830c11-6944-44a9-9363-03bb6f93000f), Level: 16, Keywords: 0xFFFFFFFF - AoLog_AuthManager (2408cca3-d648-44e9-aab0-12c06c2900de), Level: 16, Keywords: 0xFFFFFFFF - AOL_GacsClientService (3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8), Level: 16, Keywords: 0xFFFFFFFF Buffer Size: 64KB Min Level: 1 21:21:43.2116916|INFO|LogInfo|Starting ETW listener for real-time event processing... 21:21:43.2228066|INFO|LogInfo|ETW session 'AOTRealTimeSession' started successfully. Handle: 41 21:21:43.2272869|INFO|LogInfo|Enabling 5 ETW providers... 21:21:43.2287500|INFO|LogInfo|Provider 'AoLog_Selfservice' enabled successfully. 21:21:43.2289022|INFO|LogInfo|Provider 'AoLog_Receiver' enabled successfully. 21:21:43.2289640|INFO|LogInfo|Provider 'AoLog_HdxCommon' enabled successfully. 21:21:43.2290543|INFO|LogInfo|Provider 'AoLog_AuthManager' enabled successfully. 21:21:43.2291504|INFO|LogInfo|Provider 'AOL_GacsClientService' enabled successfully. 21:21:43.2331098|INFO|LogInfo|ETW Listener started. 21:21:43.2379274|INFO|LogInfo|Starting event processing... 21:21:43.2397556|INFO|LogInfo|Loaded tracking info with 2 sent folders. 21:21:43.2487203|INFO|LogInfo|Found 2 CTXPreRequisiteInstallLogs- folders 21:21:43.2612709|INFO|LogInfo|Found 3 CTXWorkspaceInstallLogs- folders 21:21:43.2613818|INFO|LogInfo|No new log folders to process. ============================================= 06/09/2026 09:04:57 INCIDENT LOG BEGIN ============================================= 09:04:57.1552064|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::SqliteStorageManager:126 - SQLite version: 3.51.0 09:04:57.1562946|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:626 - Initializing SQLite database at: C:\Program Files (x86)\Citrix\Logs\AOTListenerService\CtxLogDatabase.db 09:04:57.1666153|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:650 - SQLite database opened successfully 09:04:57.2084083|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enableWalMode:772 - WAL mode enabled for improved concurrency 09:04:57.2085544|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::createSchema:755 - Optimized database schema created successfully 09:04:57.2114523|INFO|LogInfo|CtxLogFileService::CtxLogPeriodicSyncManager::CtxLogPeriodicSyncManager:72 - Periodic sync manager created with 30 second upload interval 09:04:57.2114877|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::setMaxStoredRecords:338 - Max stored records limit set to 40000 09:04:57.2121287|WARN|LogWarning|CtxLogFileService::CtxLogFileServiceImpl::setSyncEnabled:309 - Cannot start sync - networking not configured 09:04:57.2155826|INFO|LogInfo|=== ETW Trace Listener & ETL File Parser === 09:04:57.2258189|INFO|LogInfo|Starting continuous IPC message listening for Receiver... 09:04:57.2259857|INFO|LogInfo|Starting continuous IPC message listening for SSP... 09:04:57.2302508|INFO|LogInfo|Reading ctl file C:\Program Files (x86)\Citrix\ICA Client\Receiver\DiagnosticTools\AoTraceProviders.ctl 09:04:57.2368187|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from Receiver. 09:04:57.2368404|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from SSP. 09:04:57.2480501|INFO|LogInfo|2E948502-7B9F-4796-8820-676E66A87F7B AoLog_Selfservice 09:04:57.2506043|INFO|LogInfo|2AD1F867-8869-4B55-9CA1-E67C7417FBBD AoLog_Receiver 09:04:57.2506316|INFO|LogInfo|C4830C11-6944-44A9-9363-03BB6F93000F AoLog_HdxCommon 09:04:57.2506362|INFO|LogInfo|2408cca3-d648-44e9-aab0-12c06c2900de AoLog_AuthManager 09:04:57.2525659|INFO|LogInfo|3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8 AOL_GacsClientService 09:04:57.2633061|INFO|LogInfo|Configuration: Providers: 5 - AoLog_Selfservice (2e948502-7b9f-4796-8820-676e66a87f7b), Level: 16, Keywords: 0xFFFFFFFF - AoLog_Receiver (2ad1f867-8869-4b55-9ca1-e67c7417fbbd), Level: 16, Keywords: 0xFFFFFFFF - AoLog_HdxCommon (c4830c11-6944-44a9-9363-03bb6f93000f), Level: 16, Keywords: 0xFFFFFFFF - AoLog_AuthManager (2408cca3-d648-44e9-aab0-12c06c2900de), Level: 16, Keywords: 0xFFFFFFFF - AOL_GacsClientService (3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8), Level: 16, Keywords: 0xFFFFFFFF Buffer Size: 64KB Min Level: 1 09:04:57.2646754|INFO|LogInfo|Starting ETW listener for real-time event processing... 09:04:57.2779430|INFO|LogInfo|ETW session 'AOTRealTimeSession' started successfully. Handle: 41 09:04:57.2826751|INFO|LogInfo|Enabling 5 ETW providers... 09:04:57.2839771|INFO|LogInfo|Provider 'AoLog_Selfservice' enabled successfully. 09:04:57.2841289|INFO|LogInfo|Provider 'AoLog_Receiver' enabled successfully. 09:04:57.2841988|INFO|LogInfo|Provider 'AoLog_HdxCommon' enabled successfully. 09:04:57.2842832|INFO|LogInfo|Provider 'AoLog_AuthManager' enabled successfully. 09:04:57.2843971|INFO|LogInfo|Provider 'AOL_GacsClientService' enabled successfully. 09:04:57.2885291|INFO|LogInfo|ETW Listener started. 09:04:57.2931251|INFO|LogInfo|Starting event processing... 09:04:57.3182575|INFO|LogInfo|Loaded tracking info with 2 sent folders. 09:04:57.3283436|INFO|LogInfo|Found 2 CTXPreRequisiteInstallLogs- folders 09:04:57.3427064|INFO|LogInfo|Found 3 CTXWorkspaceInstallLogs- folders 09:04:57.3427909|INFO|LogInfo|No new log folders to process. 09:49:04.4247513|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:49:14.6236588|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:49:14.6256958|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:49:25.9520516|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:49:25.9675355|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:49:45.3902143|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:49:45.3919257|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:09:40.7783572|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:09:51.3091505|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:09:51.3103537|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:10:01.4422081|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:10:01.4428612|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:10:02.4456262|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:10:02.4461728|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:10:11.5732432|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:10:11.5786503|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:10:21.7059417|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:10:21.7064263|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:10:31.8385950|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:10:31.8392456|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:10:32.8395063|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:10:32.8409298|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:10:41.9688424|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:10:41.9694919|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:10:52.0998459|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:10:52.1003394|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:11:02.2294350|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:11:02.2298966|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:11:03.2323928|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:11:03.2328490|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:11:12.3611912|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:11:12.3617535|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:11:22.4908031|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:11:22.4912679|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:11:32.6249825|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:11:32.6255654|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:11:33.6267810|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:11:33.6271926|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:11:42.7551915|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:11:42.7556017|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:11:52.8876032|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:11:52.8880776|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:12:03.0237358|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:12:03.0241269|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:12:04.0241020|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:12:04.0246282|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:12:13.1521861|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:12:13.1526933|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:12:23.2855938|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:12:23.2861754|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:12:33.4170278|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:12:33.4174336|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:12:34.4199106|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:12:34.4204667|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:12:43.5471792|ERRO|LogError|Error in event callback: External component has thrown an exception. 21:12:43.5476613|ERRO|LogError|Error in event callback: External component has thrown an exception. ============================================= 06/10/2026 09:05:37 INCIDENT LOG BEGIN ============================================= 09:05:37.0530939|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::SqliteStorageManager:126 - SQLite version: 3.51.0 09:05:37.0535466|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:626 - Initializing SQLite database at: C:\Program Files (x86)\Citrix\Logs\AOTListenerService\CtxLogDatabase.db 09:05:37.0580850|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:650 - SQLite database opened successfully 09:05:37.0785351|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enableWalMode:772 - WAL mode enabled for improved concurrency 09:05:37.0786005|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::createSchema:755 - Optimized database schema created successfully 09:05:37.0800021|INFO|LogInfo|CtxLogFileService::CtxLogPeriodicSyncManager::CtxLogPeriodicSyncManager:72 - Periodic sync manager created with 30 second upload interval 09:05:37.0800193|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::setMaxStoredRecords:338 - Max stored records limit set to 40000 09:05:37.0802645|WARN|LogWarning|CtxLogFileService::CtxLogFileServiceImpl::setSyncEnabled:309 - Cannot start sync - networking not configured 09:05:37.0827517|INFO|LogInfo|=== ETW Trace Listener & ETL File Parser === 09:05:37.0863929|INFO|LogInfo|Starting continuous IPC message listening for Receiver... 09:05:37.0863974|INFO|LogInfo|Starting continuous IPC message listening for SSP... 09:05:37.0876890|INFO|LogInfo|Reading ctl file C:\Program Files (x86)\Citrix\ICA Client\Receiver\DiagnosticTools\AoTraceProviders.ctl 09:05:37.0903428|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from Receiver. 09:05:37.0903436|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from SSP. 09:05:37.0943240|INFO|LogInfo|2E948502-7B9F-4796-8820-676E66A87F7B AoLog_Selfservice 09:05:37.0952502|INFO|LogInfo|2AD1F867-8869-4B55-9CA1-E67C7417FBBD AoLog_Receiver 09:05:37.0952618|INFO|LogInfo|C4830C11-6944-44A9-9363-03BB6F93000F AoLog_HdxCommon 09:05:37.0952637|INFO|LogInfo|2408cca3-d648-44e9-aab0-12c06c2900de AoLog_AuthManager 09:05:37.0960441|INFO|LogInfo|3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8 AOL_GacsClientService 09:05:37.1008328|INFO|LogInfo|Configuration: Providers: 5 - AoLog_Selfservice (2e948502-7b9f-4796-8820-676e66a87f7b), Level: 16, Keywords: 0xFFFFFFFF - AoLog_Receiver (2ad1f867-8869-4b55-9ca1-e67c7417fbbd), Level: 16, Keywords: 0xFFFFFFFF - AoLog_HdxCommon (c4830c11-6944-44a9-9363-03bb6f93000f), Level: 16, Keywords: 0xFFFFFFFF - AoLog_AuthManager (2408cca3-d648-44e9-aab0-12c06c2900de), Level: 16, Keywords: 0xFFFFFFFF - AOL_GacsClientService (3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8), Level: 16, Keywords: 0xFFFFFFFF Buffer Size: 64KB Min Level: 1 09:05:37.1012511|INFO|LogInfo|Starting ETW listener for real-time event processing... 09:05:37.1059015|INFO|LogInfo|ETW session 'AOTRealTimeSession' started successfully. Handle: 42 09:05:37.1078879|INFO|LogInfo|Enabling 5 ETW providers... 09:05:37.1084024|INFO|LogInfo|Provider 'AoLog_Selfservice' enabled successfully. 09:05:37.1084654|INFO|LogInfo|Provider 'AoLog_Receiver' enabled successfully. 09:05:37.1084916|INFO|LogInfo|Provider 'AoLog_HdxCommon' enabled successfully. 09:05:37.1085286|INFO|LogInfo|Provider 'AoLog_AuthManager' enabled successfully. 09:05:37.1085624|INFO|LogInfo|Provider 'AOL_GacsClientService' enabled successfully. 09:05:37.1101495|INFO|LogInfo|ETW Listener started. 09:05:37.1121212|INFO|LogInfo|Starting event processing... 09:05:37.1266894|INFO|LogInfo|Loaded tracking info with 2 sent folders. 09:05:37.1309445|INFO|LogInfo|Found 2 CTXPreRequisiteInstallLogs- folders 09:05:37.1368526|INFO|LogInfo|Found 3 CTXWorkspaceInstallLogs- folders 09:05:37.1368967|INFO|LogInfo|No new log folders to process. 10:52:33.2861660|ERRO|LogError|Error in event callback: External component has thrown an exception. 10:52:43.8170685|ERRO|LogError|Error in event callback: External component has thrown an exception. 10:52:43.8173109|ERRO|LogError|Error in event callback: External component has thrown an exception. 10:52:53.9510968|ERRO|LogError|Error in event callback: External component has thrown an exception. 10:52:53.9515444|ERRO|LogError|Error in event callback: External component has thrown an exception. 10:52:54.9510400|ERRO|LogError|Error in event callback: External component has thrown an exception. 10:52:54.9511871|ERRO|LogError|Error in event callback: External component has thrown an exception. 10:53:04.0770238|ERRO|LogError|Error in event callback: External component has thrown an exception. 10:53:04.0772303|ERRO|LogError|Error in event callback: External component has thrown an exception. 10:53:14.2075405|ERRO|LogError|Error in event callback: External component has thrown an exception. 10:53:14.2080650|ERRO|LogError|Error in event callback: External component has thrown an exception. 11:28:11.8846818|ERRO|LogError|Error in event callback: External component has thrown an exception. 11:28:22.4199524|ERRO|LogError|Error in event callback: External component has thrown an exception. 11:28:22.4203798|ERRO|LogError|Error in event callback: External component has thrown an exception. 11:28:32.5493001|ERRO|LogError|Error in event callback: External component has thrown an exception. 11:28:32.5500740|ERRO|LogError|Error in event callback: External component has thrown an exception. 11:28:33.5492802|ERRO|LogError|Error in event callback: External component has thrown an exception. 11:28:33.5500668|ERRO|LogError|Error in event callback: External component has thrown an exception. 11:28:42.6801729|ERRO|LogError|Error in event callback: External component has thrown an exception. 11:28:42.6808213|ERRO|LogError|Error in event callback: External component has thrown an exception. 12:22:29.4805090|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:577 - Record count 42751 exceeds limit 40000, purging 2751 oldest records 12:22:29.5004820|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:607 - Successfully purged 2751 oldest records to enforce limit of 40000 12:22:29.5005881|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::logMessage::::operator ():69 - Purged 2751 records to enforce storage limit 16:56:36.0557811|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:56:46.5862119|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:56:46.5877051|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:56:56.7199458|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:56:56.7208100|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:56:57.7203696|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:56:57.7214223|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:57:06.8477184|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:57:06.8481787|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:57:16.9786308|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:57:16.9788502|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:57:27.1067944|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:57:27.1072312|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:57:28.1063499|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:57:28.1067237|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:57:37.2340339|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:57:37.2348507|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:57:47.3603373|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:57:47.3609121|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:57:57.4860874|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:57:57.4862306|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:57:58.4870572|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:57:58.4875346|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:58:07.6152611|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:58:07.6159280|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:58:17.7480635|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:58:17.7485745|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:58:27.8781831|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:58:27.8790735|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:58:28.8780515|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:58:28.8785454|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:58:38.0059810|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:58:38.0064008|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:58:48.1388857|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:58:48.1392179|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:58:58.2688207|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:58:58.2690459|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:58:59.2699732|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:58:59.2703515|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:59:08.3940475|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:59:08.3943579|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:59:18.5235051|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:59:18.5236444|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:59:28.6507954|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:59:28.6513673|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:59:29.6507378|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:59:29.6510662|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:59:38.7825202|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:59:38.7828670|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:59:54.4777100|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:59:54.4782119|ERRO|LogError|Error in event callback: External component has thrown an exception. 17:00:04.6083788|ERRO|LogError|Error in event callback: External component has thrown an exception. 17:00:04.6088201|ERRO|LogError|Error in event callback: External component has thrown an exception. 17:00:05.6097892|ERRO|LogError|Error in event callback: External component has thrown an exception. 17:00:05.6101932|ERRO|LogError|Error in event callback: External component has thrown an exception. 17:00:14.7407687|ERRO|LogError|Error in event callback: External component has thrown an exception. 17:00:14.7410493|ERRO|LogError|Error in event callback: External component has thrown an exception. 17:00:24.7715294|ERRO|LogError|Error in event callback: External component has thrown an exception. 17:00:24.7718551|ERRO|LogError|Error in event callback: External component has thrown an exception. 17:00:34.9006360|ERRO|LogError|Error in event callback: External component has thrown an exception. 17:00:34.9011825|ERRO|LogError|Error in event callback: External component has thrown an exception. 17:00:35.9017337|ERRO|LogError|Error in event callback: External component has thrown an exception. 17:00:35.9021221|ERRO|LogError|Error in event callback: External component has thrown an exception. 17:00:45.0317980|ERRO|LogError|Error in event callback: External component has thrown an exception. 17:00:45.0320866|ERRO|LogError|Error in event callback: External component has thrown an exception. 17:00:59.4513997|ERRO|LogError|Error in event callback: External component has thrown an exception. 17:00:59.4523228|ERRO|LogError|Error in event callback: External component has thrown an exception. 17:23:24.3922868|ERRO|LogError|Error in event callback: External component has thrown an exception. 17:23:34.9258155|ERRO|LogError|Error in event callback: External component has thrown an exception. 17:23:34.9260833|ERRO|LogError|Error in event callback: External component has thrown an exception. 17:29:38.5800160|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:577 - Record count 40930 exceeds limit 40000, purging 930 oldest records 17:29:38.5863461|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:607 - Successfully purged 930 oldest records to enforce limit of 40000 17:29:38.5863865|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::logMessage::::operator ():69 - Purged 930 records to enforce storage limit ============================================= 06/10/2026 19:44:30 INCIDENT LOG BEGIN ============================================= 19:44:30.2004298|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::SqliteStorageManager:126 - SQLite version: 3.51.0 19:44:30.2014131|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:626 - Initializing SQLite database at: C:\Program Files (x86)\Citrix\Logs\AOTListenerService\CtxLogDatabase.db 19:44:30.2114230|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:650 - SQLite database opened successfully 19:44:30.2596642|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enableWalMode:772 - WAL mode enabled for improved concurrency 19:44:30.2599567|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::createSchema:755 - Optimized database schema created successfully 19:44:30.2640425|INFO|LogInfo|CtxLogFileService::CtxLogPeriodicSyncManager::CtxLogPeriodicSyncManager:72 - Periodic sync manager created with 30 second upload interval 19:44:30.2641094|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::setMaxStoredRecords:338 - Max stored records limit set to 40000 19:44:30.2648622|WARN|LogWarning|CtxLogFileService::CtxLogFileServiceImpl::setSyncEnabled:309 - Cannot start sync - networking not configured 19:44:30.2684984|INFO|LogInfo|=== ETW Trace Listener & ETL File Parser === 19:44:30.2815776|INFO|LogInfo|Starting continuous IPC message listening for Receiver... 19:44:30.2816038|INFO|LogInfo|Starting continuous IPC message listening for SSP... 19:44:30.2862053|INFO|LogInfo|Reading ctl file C:\Program Files (x86)\Citrix\ICA Client\Receiver\DiagnosticTools\AoTraceProviders.ctl 19:44:30.2926389|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from Receiver. 19:44:30.2926473|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from SSP. 19:44:30.3050322|INFO|LogInfo|2E948502-7B9F-4796-8820-676E66A87F7B AoLog_Selfservice 19:44:30.3084032|INFO|LogInfo|2AD1F867-8869-4B55-9CA1-E67C7417FBBD AoLog_Receiver 19:44:30.3084415|INFO|LogInfo|C4830C11-6944-44A9-9363-03BB6F93000F AoLog_HdxCommon 19:44:30.3084490|INFO|LogInfo|2408cca3-d648-44e9-aab0-12c06c2900de AoLog_AuthManager 19:44:30.3111587|INFO|LogInfo|3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8 AOL_GacsClientService 19:44:30.3257624|INFO|LogInfo|Configuration: Providers: 5 - AoLog_Selfservice (2e948502-7b9f-4796-8820-676e66a87f7b), Level: 16, Keywords: 0xFFFFFFFF - AoLog_Receiver (2ad1f867-8869-4b55-9ca1-e67c7417fbbd), Level: 16, Keywords: 0xFFFFFFFF - AoLog_HdxCommon (c4830c11-6944-44a9-9363-03bb6f93000f), Level: 16, Keywords: 0xFFFFFFFF - AoLog_AuthManager (2408cca3-d648-44e9-aab0-12c06c2900de), Level: 16, Keywords: 0xFFFFFFFF - AOL_GacsClientService (3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8), Level: 16, Keywords: 0xFFFFFFFF Buffer Size: 64KB Min Level: 1 19:44:30.3272256|INFO|LogInfo|Starting ETW listener for real-time event processing... 19:44:30.3458111|INFO|LogInfo|ETW session 'AOTRealTimeSession' started successfully. Handle: 22 19:44:30.3516946|INFO|LogInfo|Enabling 5 ETW providers... 19:44:30.3534304|INFO|LogInfo|Provider 'AoLog_Selfservice' enabled successfully. 19:44:30.3536238|INFO|LogInfo|Provider 'AoLog_Receiver' enabled successfully. 19:44:30.3537101|INFO|LogInfo|Provider 'AoLog_HdxCommon' enabled successfully. 19:44:30.3538278|INFO|LogInfo|Provider 'AoLog_AuthManager' enabled successfully. 19:44:30.3539715|INFO|LogInfo|Provider 'AOL_GacsClientService' enabled successfully. 19:44:30.3601584|INFO|LogInfo|ETW Listener started. 19:44:30.3674510|INFO|LogInfo|Starting event processing... 19:44:30.4098706|INFO|LogInfo|Loaded tracking info with 2 sent folders. 19:44:30.4244562|INFO|LogInfo|Found 2 CTXPreRequisiteInstallLogs- folders 19:44:30.4481594|INFO|LogInfo|Found 3 CTXWorkspaceInstallLogs- folders 19:44:30.4482997|INFO|LogInfo|No new log folders to process. ============================================= 06/11/2026 09:03:11 INCIDENT LOG BEGIN ============================================= 09:03:11.0828630|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::SqliteStorageManager:126 - SQLite version: 3.51.0 09:03:11.0834060|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:626 - Initializing SQLite database at: C:\Program Files (x86)\Citrix\Logs\AOTListenerService\CtxLogDatabase.db 09:03:11.0886708|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:650 - SQLite database opened successfully 09:03:11.1198208|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enableWalMode:772 - WAL mode enabled for improved concurrency 09:03:11.1199103|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::createSchema:755 - Optimized database schema created successfully 09:03:11.1222766|INFO|LogInfo|CtxLogFileService::CtxLogPeriodicSyncManager::CtxLogPeriodicSyncManager:72 - Periodic sync manager created with 30 second upload interval 09:03:11.1223028|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::setMaxStoredRecords:338 - Max stored records limit set to 40000 09:03:11.1226541|WARN|LogWarning|CtxLogFileService::CtxLogFileServiceImpl::setSyncEnabled:309 - Cannot start sync - networking not configured 09:03:11.1259159|INFO|LogInfo|=== ETW Trace Listener & ETL File Parser === 09:03:11.1338399|INFO|LogInfo|Reading ctl file C:\Program Files (x86)\Citrix\ICA Client\Receiver\DiagnosticTools\AoTraceProviders.ctl 09:03:11.1346150|INFO|LogInfo|Starting continuous IPC message listening for SSP... 09:03:11.1346160|INFO|LogInfo|Starting continuous IPC message listening for Receiver... 09:03:11.1391826|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from SSP. 09:03:11.1391828|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from Receiver. 09:03:11.1430811|INFO|LogInfo|2E948502-7B9F-4796-8820-676E66A87F7B AoLog_Selfservice 09:03:11.1443597|INFO|LogInfo|2AD1F867-8869-4B55-9CA1-E67C7417FBBD AoLog_Receiver 09:03:11.1443790|INFO|LogInfo|C4830C11-6944-44A9-9363-03BB6F93000F AoLog_HdxCommon 09:03:11.1443819|INFO|LogInfo|2408cca3-d648-44e9-aab0-12c06c2900de AoLog_AuthManager 09:03:11.1454650|INFO|LogInfo|3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8 AOL_GacsClientService 09:03:11.1524856|INFO|LogInfo|Configuration: Providers: 5 - AoLog_Selfservice (2e948502-7b9f-4796-8820-676e66a87f7b), Level: 16, Keywords: 0xFFFFFFFF - AoLog_Receiver (2ad1f867-8869-4b55-9ca1-e67c7417fbbd), Level: 16, Keywords: 0xFFFFFFFF - AoLog_HdxCommon (c4830c11-6944-44a9-9363-03bb6f93000f), Level: 16, Keywords: 0xFFFFFFFF - AoLog_AuthManager (2408cca3-d648-44e9-aab0-12c06c2900de), Level: 16, Keywords: 0xFFFFFFFF - AOL_GacsClientService (3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8), Level: 16, Keywords: 0xFFFFFFFF Buffer Size: 64KB Min Level: 1 09:03:11.1531954|INFO|LogInfo|Starting ETW listener for real-time event processing... 09:03:11.1606313|INFO|LogInfo|ETW session 'AOTRealTimeSession' started successfully. Handle: 42 09:03:11.1635407|INFO|LogInfo|Enabling 5 ETW providers... 09:03:11.1643351|INFO|LogInfo|Provider 'AoLog_Selfservice' enabled successfully. 09:03:11.1644195|INFO|LogInfo|Provider 'AoLog_Receiver' enabled successfully. 09:03:11.1644531|INFO|LogInfo|Provider 'AoLog_HdxCommon' enabled successfully. 09:03:11.1645020|INFO|LogInfo|Provider 'AoLog_AuthManager' enabled successfully. 09:03:11.1645440|INFO|LogInfo|Provider 'AOL_GacsClientService' enabled successfully. 09:03:11.1670369|INFO|LogInfo|ETW Listener started. 09:03:11.1699855|INFO|LogInfo|Starting event processing... 09:03:11.1999574|INFO|LogInfo|Loaded tracking info with 2 sent folders. 09:03:11.2064811|INFO|LogInfo|Found 2 CTXPreRequisiteInstallLogs- folders 09:03:11.2165902|INFO|LogInfo|Found 3 CTXWorkspaceInstallLogs- folders 09:03:11.2166761|INFO|LogInfo|No new log folders to process. 11:48:23.8259793|ERRO|LogError|Error in event callback: External component has thrown an exception. 14:17:00.6835204|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:577 - Record count 41137 exceeds limit 40000, purging 1137 oldest records 14:17:00.6943106|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:607 - Successfully purged 1137 oldest records to enforce limit of 40000 14:17:00.6943678|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::logMessage::::operator ():69 - Purged 1137 records to enforce storage limit ============================================= 06/11/2026 22:05:47 INCIDENT LOG BEGIN ============================================= 22:05:47.2176364|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::SqliteStorageManager:126 - SQLite version: 3.51.0 22:05:47.2185129|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:626 - Initializing SQLite database at: C:\Program Files (x86)\Citrix\Logs\AOTListenerService\CtxLogDatabase.db 22:05:47.2284966|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:650 - SQLite database opened successfully 22:05:47.2834346|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enableWalMode:772 - WAL mode enabled for improved concurrency 22:05:47.2836611|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::createSchema:755 - Optimized database schema created successfully 22:05:47.2899932|INFO|LogInfo|CtxLogFileService::CtxLogPeriodicSyncManager::CtxLogPeriodicSyncManager:72 - Periodic sync manager created with 30 second upload interval 22:05:47.2900575|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::setMaxStoredRecords:338 - Max stored records limit set to 40000 22:05:47.2910381|WARN|LogWarning|CtxLogFileService::CtxLogFileServiceImpl::setSyncEnabled:309 - Cannot start sync - networking not configured 22:05:47.3005084|INFO|LogInfo|=== ETW Trace Listener & ETL File Parser === 22:05:47.3186070|INFO|LogInfo|Reading ctl file C:\Program Files (x86)\Citrix\ICA Client\Receiver\DiagnosticTools\AoTraceProviders.ctl 22:05:47.3186606|INFO|LogInfo|Starting continuous IPC message listening for SSP... 22:05:47.3186610|INFO|LogInfo|Starting continuous IPC message listening for Receiver... 22:05:47.3300807|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from Receiver. 22:05:47.3300809|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from SSP. 22:05:47.3370428|INFO|LogInfo|2E948502-7B9F-4796-8820-676E66A87F7B AoLog_Selfservice 22:05:47.3404522|INFO|LogInfo|2AD1F867-8869-4B55-9CA1-E67C7417FBBD AoLog_Receiver 22:05:47.3404889|INFO|LogInfo|C4830C11-6944-44A9-9363-03BB6F93000F AoLog_HdxCommon 22:05:47.3404963|INFO|LogInfo|2408cca3-d648-44e9-aab0-12c06c2900de AoLog_AuthManager 22:05:47.3428998|INFO|LogInfo|3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8 AOL_GacsClientService 22:05:47.3589977|INFO|LogInfo|Configuration: Providers: 5 - AoLog_Selfservice (2e948502-7b9f-4796-8820-676e66a87f7b), Level: 16, Keywords: 0xFFFFFFFF - AoLog_Receiver (2ad1f867-8869-4b55-9ca1-e67c7417fbbd), Level: 16, Keywords: 0xFFFFFFFF - AoLog_HdxCommon (c4830c11-6944-44a9-9363-03bb6f93000f), Level: 16, Keywords: 0xFFFFFFFF - AoLog_AuthManager (2408cca3-d648-44e9-aab0-12c06c2900de), Level: 16, Keywords: 0xFFFFFFFF - AOL_GacsClientService (3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8), Level: 16, Keywords: 0xFFFFFFFF Buffer Size: 64KB Min Level: 1 22:05:47.3605150|INFO|LogInfo|Starting ETW listener for real-time event processing... 22:05:47.3801187|INFO|LogInfo|ETW session 'AOTRealTimeSession' started successfully. Handle: 46 22:05:47.3871602|INFO|LogInfo|Enabling 5 ETW providers... 22:05:47.3892272|INFO|LogInfo|Provider 'AoLog_Selfservice' enabled successfully. 22:05:47.3895710|INFO|LogInfo|Provider 'AoLog_Receiver' enabled successfully. 22:05:47.3896801|INFO|LogInfo|Provider 'AoLog_HdxCommon' enabled successfully. 22:05:47.3898143|INFO|LogInfo|Provider 'AoLog_AuthManager' enabled successfully. 22:05:47.3899552|INFO|LogInfo|Provider 'AOL_GacsClientService' enabled successfully. 22:05:47.3969135|INFO|LogInfo|ETW Listener started. 22:05:47.4046402|INFO|LogInfo|Starting event processing... 22:05:47.4669454|INFO|LogInfo|Loaded tracking info with 2 sent folders. 22:05:47.4874162|INFO|LogInfo|Found 2 CTXPreRequisiteInstallLogs- folders 22:05:47.5151866|INFO|LogInfo|Found 3 CTXWorkspaceInstallLogs- folders 22:05:47.5156756|INFO|LogInfo|No new log folders to process. ============================================= 06/12/2026 08:20:54 INCIDENT LOG BEGIN ============================================= 08:20:54.0804317|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::SqliteStorageManager:126 - SQLite version: 3.51.0 08:20:54.0808603|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:626 - Initializing SQLite database at: C:\Program Files (x86)\Citrix\Logs\AOTListenerService\CtxLogDatabase.db 08:20:54.0863724|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:650 - SQLite database opened successfully 08:20:54.1151851|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enableWalMode:772 - WAL mode enabled for improved concurrency 08:20:54.1152909|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::createSchema:755 - Optimized database schema created successfully 08:20:54.1171989|INFO|LogInfo|CtxLogFileService::CtxLogPeriodicSyncManager::CtxLogPeriodicSyncManager:72 - Periodic sync manager created with 30 second upload interval 08:20:54.1172325|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::setMaxStoredRecords:338 - Max stored records limit set to 40000 08:20:54.1176197|WARN|LogWarning|CtxLogFileService::CtxLogFileServiceImpl::setSyncEnabled:309 - Cannot start sync - networking not configured 08:20:54.1195533|INFO|LogInfo|=== ETW Trace Listener & ETL File Parser === 08:20:54.1253945|INFO|LogInfo|Starting continuous IPC message listening for Receiver... 08:20:54.1254091|INFO|LogInfo|Starting continuous IPC message listening for SSP... 08:20:54.1285592|INFO|LogInfo|Reading ctl file C:\Program Files (x86)\Citrix\ICA Client\Receiver\DiagnosticTools\AoTraceProviders.ctl 08:20:54.1306872|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from Receiver. 08:20:54.1306877|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from SSP. 08:20:54.1370630|INFO|LogInfo|2E948502-7B9F-4796-8820-676E66A87F7B AoLog_Selfservice 08:20:54.1383388|INFO|LogInfo|2AD1F867-8869-4B55-9CA1-E67C7417FBBD AoLog_Receiver 08:20:54.1383574|INFO|LogInfo|C4830C11-6944-44A9-9363-03BB6F93000F AoLog_HdxCommon 08:20:54.1383593|INFO|LogInfo|2408cca3-d648-44e9-aab0-12c06c2900de AoLog_AuthManager 08:20:54.1393423|INFO|LogInfo|3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8 AOL_GacsClientService 08:20:54.1437223|INFO|LogInfo|Configuration: Providers: 5 - AoLog_Selfservice (2e948502-7b9f-4796-8820-676e66a87f7b), Level: 16, Keywords: 0xFFFFFFFF - AoLog_Receiver (2ad1f867-8869-4b55-9ca1-e67c7417fbbd), Level: 16, Keywords: 0xFFFFFFFF - AoLog_HdxCommon (c4830c11-6944-44a9-9363-03bb6f93000f), Level: 16, Keywords: 0xFFFFFFFF - AoLog_AuthManager (2408cca3-d648-44e9-aab0-12c06c2900de), Level: 16, Keywords: 0xFFFFFFFF - AOL_GacsClientService (3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8), Level: 16, Keywords: 0xFFFFFFFF Buffer Size: 64KB Min Level: 1 08:20:54.1442156|INFO|LogInfo|Starting ETW listener for real-time event processing... 08:20:54.1498237|INFO|LogInfo|ETW session 'AOTRealTimeSession' started successfully. Handle: 42 08:20:54.1516507|INFO|LogInfo|Enabling 5 ETW providers... 08:20:54.1522510|INFO|LogInfo|Provider 'AoLog_Selfservice' enabled successfully. 08:20:54.1523157|INFO|LogInfo|Provider 'AoLog_Receiver' enabled successfully. 08:20:54.1523395|INFO|LogInfo|Provider 'AoLog_HdxCommon' enabled successfully. 08:20:54.1523708|INFO|LogInfo|Provider 'AoLog_AuthManager' enabled successfully. 08:20:54.1523990|INFO|LogInfo|Provider 'AOL_GacsClientService' enabled successfully. 08:20:54.1540398|INFO|LogInfo|ETW Listener started. 08:20:54.1573471|INFO|LogInfo|Starting event processing... 08:20:54.1625785|INFO|LogInfo|Loaded tracking info with 2 sent folders. 08:20:54.1705638|INFO|LogInfo|Found 2 CTXPreRequisiteInstallLogs- folders 08:20:54.1772469|INFO|LogInfo|Found 3 CTXWorkspaceInstallLogs- folders 08:20:54.1773295|INFO|LogInfo|No new log folders to process. 10:58:51.8148279|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:577 - Record count 41380 exceeds limit 40000, purging 1380 oldest records 10:58:51.8269083|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:607 - Successfully purged 1380 oldest records to enforce limit of 40000 10:58:51.8269621|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::logMessage::::operator ():69 - Purged 1380 records to enforce storage limit 12:34:17.5983526|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:08:35.9500178|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:577 - Record count 40999 exceeds limit 40000, purging 999 oldest records 16:08:35.9561874|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:607 - Successfully purged 999 oldest records to enforce limit of 40000 16:08:35.9562174|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::logMessage::::operator ():69 - Purged 999 records to enforce storage limit 17:00:49.2883720|ERRO|LogError|Error in event callback: External component has thrown an exception. 17:39:45.5395953|ERRO|LogError|Error in event callback: External component has thrown an exception. 17:39:45.5401389|ERRO|LogError|Error in event callback: External component has thrown an exception. ============================================= 06/15/2026 08:30:13 INCIDENT LOG BEGIN ============================================= 08:30:13.0875806|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::SqliteStorageManager:126 - SQLite version: 3.51.0 08:30:13.0881509|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:626 - Initializing SQLite database at: C:\Program Files (x86)\Citrix\Logs\AOTListenerService\CtxLogDatabase.db 08:30:13.0936738|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:650 - SQLite database opened successfully 08:30:13.1247895|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enableWalMode:772 - WAL mode enabled for improved concurrency 08:30:13.1249363|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::createSchema:755 - Optimized database schema created successfully 08:30:13.1275249|INFO|LogInfo|CtxLogFileService::CtxLogPeriodicSyncManager::CtxLogPeriodicSyncManager:72 - Periodic sync manager created with 30 second upload interval 08:30:13.1275460|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::setMaxStoredRecords:338 - Max stored records limit set to 40000 08:30:13.1280282|WARN|LogWarning|CtxLogFileService::CtxLogFileServiceImpl::setSyncEnabled:309 - Cannot start sync - networking not configured 08:30:13.1297006|INFO|LogInfo|=== ETW Trace Listener & ETL File Parser === 08:30:13.1354326|INFO|LogInfo|Starting continuous IPC message listening for SSP... 08:30:13.1354321|INFO|LogInfo|Starting continuous IPC message listening for Receiver... 08:30:13.1386026|INFO|LogInfo|Reading ctl file C:\Program Files (x86)\Citrix\ICA Client\Receiver\DiagnosticTools\AoTraceProviders.ctl 08:30:13.1418660|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from SSP. 08:30:13.1418676|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from Receiver. 08:30:13.1481977|INFO|LogInfo|2E948502-7B9F-4796-8820-676E66A87F7B AoLog_Selfservice 08:30:13.1498467|INFO|LogInfo|2AD1F867-8869-4B55-9CA1-E67C7417FBBD AoLog_Receiver 08:30:13.1498633|INFO|LogInfo|C4830C11-6944-44A9-9363-03BB6F93000F AoLog_HdxCommon 08:30:13.1498654|INFO|LogInfo|2408cca3-d648-44e9-aab0-12c06c2900de AoLog_AuthManager 08:30:13.1507355|INFO|LogInfo|3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8 AOL_GacsClientService 08:30:13.1570613|INFO|LogInfo|Configuration: Providers: 5 - AoLog_Selfservice (2e948502-7b9f-4796-8820-676e66a87f7b), Level: 16, Keywords: 0xFFFFFFFF - AoLog_Receiver (2ad1f867-8869-4b55-9ca1-e67c7417fbbd), Level: 16, Keywords: 0xFFFFFFFF - AoLog_HdxCommon (c4830c11-6944-44a9-9363-03bb6f93000f), Level: 16, Keywords: 0xFFFFFFFF - AoLog_AuthManager (2408cca3-d648-44e9-aab0-12c06c2900de), Level: 16, Keywords: 0xFFFFFFFF - AOL_GacsClientService (3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8), Level: 16, Keywords: 0xFFFFFFFF Buffer Size: 64KB Min Level: 1 08:30:13.1577986|INFO|LogInfo|Starting ETW listener for real-time event processing... 08:30:13.1660333|INFO|LogInfo|ETW session 'AOTRealTimeSession' started successfully. Handle: 42 08:30:13.1692228|INFO|LogInfo|Enabling 5 ETW providers... 08:30:13.1700118|INFO|LogInfo|Provider 'AoLog_Selfservice' enabled successfully. 08:30:13.1701042|INFO|LogInfo|Provider 'AoLog_Receiver' enabled successfully. 08:30:13.1701403|INFO|LogInfo|Provider 'AoLog_HdxCommon' enabled successfully. 08:30:13.1701799|INFO|LogInfo|Provider 'AoLog_AuthManager' enabled successfully. 08:30:13.1702316|INFO|LogInfo|Provider 'AOL_GacsClientService' enabled successfully. 08:30:13.1722519|INFO|LogInfo|ETW Listener started. 08:30:13.1750996|INFO|LogInfo|Starting event processing... 08:30:13.1805628|INFO|LogInfo|Loaded tracking info with 2 sent folders. 08:30:13.1856971|INFO|LogInfo|Found 2 CTXPreRequisiteInstallLogs- folders 08:30:13.1969201|INFO|LogInfo|Found 3 CTXWorkspaceInstallLogs- folders 08:30:13.1969748|INFO|LogInfo|No new log folders to process. 10:51:16.0186375|ERRO|LogError|Error in event callback: External component has thrown an exception. 10:51:26.5418570|ERRO|LogError|Error in event callback: External component has thrown an exception. 10:51:26.5422940|ERRO|LogError|Error in event callback: External component has thrown an exception. 11:08:21.5975318|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:46:38.9628822|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:46:39.9902748|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:577 - Record count 41335 exceeds limit 40000, purging 1335 oldest records 13:46:40.0041553|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:607 - Successfully purged 1335 oldest records to enforce limit of 40000 13:46:40.0042073|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::logMessage::::operator ():69 - Purged 1335 records to enforce storage limit 14:54:55.5531516|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:21:46.6480019|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:32:31.9345705|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:32:42.4695588|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:32:42.4701531|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:32:52.5985728|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:32:52.5988691|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:32:53.5993584|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:32:53.5997415|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:33:02.7285386|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:33:02.7288165|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:33:12.8605166|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:33:12.8610871|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:33:22.9868302|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:33:22.9872189|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:33:23.9877674|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:33:23.9883845|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:33:33.1167209|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:33:33.1171421|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:33:43.2503448|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:33:43.2506614|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:33:53.3799517|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:33:53.3803973|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:33:54.3808427|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:33:54.3811166|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:34:03.5115050|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:34:03.5126688|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:34:13.6426274|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:34:13.6431120|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:34:23.7687072|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:34:23.7692211|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:34:24.7705114|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:34:24.7709837|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:34:33.8986264|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:34:33.8989132|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:34:44.0316378|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:34:44.0320635|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:34:54.1601182|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:34:54.1606134|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:34:55.1608027|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:34:55.1613122|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:35:04.2869796|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:35:04.2874137|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:35:14.4206456|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:35:14.4208267|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:35:24.5516976|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:35:24.5518532|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:35:25.5535981|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:35:25.5540034|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:35:34.6811217|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:35:34.6814551|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:35:50.1660203|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:35:50.1665416|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:51:51.8916286|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:577 - Record count 40947 exceeds limit 40000, purging 947 oldest records 15:51:51.8970134|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:607 - Successfully purged 947 oldest records to enforce limit of 40000 15:51:51.8970368|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::logMessage::::operator ():69 - Purged 947 records to enforce storage limit 17:37:30.5171994|ERRO|LogError|Error in event callback: External component has thrown an exception. ============================================= 06/15/2026 19:46:13 INCIDENT LOG BEGIN ============================================= 19:46:13.1799152|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::SqliteStorageManager:126 - SQLite version: 3.51.0 19:46:13.1807849|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:626 - Initializing SQLite database at: C:\Program Files (x86)\Citrix\Logs\AOTListenerService\CtxLogDatabase.db 19:46:13.1910559|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:650 - SQLite database opened successfully 19:46:13.2366739|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enableWalMode:772 - WAL mode enabled for improved concurrency 19:46:13.2369884|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::createSchema:755 - Optimized database schema created successfully 19:46:13.2418402|INFO|LogInfo|CtxLogFileService::CtxLogPeriodicSyncManager::CtxLogPeriodicSyncManager:72 - Periodic sync manager created with 30 second upload interval 19:46:13.2419035|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::setMaxStoredRecords:338 - Max stored records limit set to 40000 19:46:13.2427166|WARN|LogWarning|CtxLogFileService::CtxLogFileServiceImpl::setSyncEnabled:309 - Cannot start sync - networking not configured 19:46:13.2472568|INFO|LogInfo|=== ETW Trace Listener & ETL File Parser === 19:46:13.2616283|INFO|LogInfo|Starting continuous IPC message listening for Receiver... 19:46:13.2616584|INFO|LogInfo|Starting continuous IPC message listening for SSP... 19:46:13.2651858|INFO|LogInfo|Reading ctl file C:\Program Files (x86)\Citrix\ICA Client\Receiver\DiagnosticTools\AoTraceProviders.ctl 19:46:13.2748329|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from SSP. 19:46:13.2748325|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from Receiver. 19:46:13.2850905|INFO|LogInfo|2E948502-7B9F-4796-8820-676E66A87F7B AoLog_Selfservice 19:46:13.2877037|INFO|LogInfo|2AD1F867-8869-4B55-9CA1-E67C7417FBBD AoLog_Receiver 19:46:13.2877390|INFO|LogInfo|C4830C11-6944-44A9-9363-03BB6F93000F AoLog_HdxCommon 19:46:13.2877456|INFO|LogInfo|2408cca3-d648-44e9-aab0-12c06c2900de AoLog_AuthManager 19:46:13.2898111|INFO|LogInfo|3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8 AOL_GacsClientService 19:46:13.3052323|INFO|LogInfo|Configuration: Providers: 5 - AoLog_Selfservice (2e948502-7b9f-4796-8820-676e66a87f7b), Level: 16, Keywords: 0xFFFFFFFF - AoLog_Receiver (2ad1f867-8869-4b55-9ca1-e67c7417fbbd), Level: 16, Keywords: 0xFFFFFFFF - AoLog_HdxCommon (c4830c11-6944-44a9-9363-03bb6f93000f), Level: 16, Keywords: 0xFFFFFFFF - AoLog_AuthManager (2408cca3-d648-44e9-aab0-12c06c2900de), Level: 16, Keywords: 0xFFFFFFFF - AOL_GacsClientService (3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8), Level: 16, Keywords: 0xFFFFFFFF Buffer Size: 64KB Min Level: 1 19:46:13.3066797|INFO|LogInfo|Starting ETW listener for real-time event processing... 19:46:13.3236749|INFO|LogInfo|ETW session 'AOTRealTimeSession' started successfully. Handle: 42 19:46:13.3306429|INFO|LogInfo|Enabling 5 ETW providers... 19:46:13.3323491|INFO|LogInfo|Provider 'AoLog_Selfservice' enabled successfully. 19:46:13.3325549|INFO|LogInfo|Provider 'AoLog_Receiver' enabled successfully. 19:46:13.3326268|INFO|LogInfo|Provider 'AoLog_HdxCommon' enabled successfully. 19:46:13.3327383|INFO|LogInfo|Provider 'AoLog_AuthManager' enabled successfully. 19:46:13.3328520|INFO|LogInfo|Provider 'AOL_GacsClientService' enabled successfully. 19:46:13.3393091|INFO|LogInfo|ETW Listener started. 19:46:13.3454990|INFO|LogInfo|Starting event processing... 19:46:13.3891063|INFO|LogInfo|Loaded tracking info with 2 sent folders. 19:46:13.4088610|INFO|LogInfo|Found 2 CTXPreRequisiteInstallLogs- folders 19:46:13.4332410|INFO|LogInfo|Found 3 CTXWorkspaceInstallLogs- folders 19:46:13.4333859|INFO|LogInfo|No new log folders to process. 1.09:36:28.0265036|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.09:36:38.5559810|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.09:36:38.5561228|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.09:36:48.6845047|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.09:36:48.6849622|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.09:36:49.6867614|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.09:36:49.6871092|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.09:36:58.8119432|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.09:36:58.8122796|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.09:37:08.9406293|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.09:37:08.9409896|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.09:37:19.0676873|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.09:37:19.0680927|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.09:37:20.0689879|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.09:37:20.0692584|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.09:37:29.1971209|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.09:37:29.1972796|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.09:37:39.3267008|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.09:37:39.3270353|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.09:37:49.4561274|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.09:37:49.4564089|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.09:37:50.4580400|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.09:37:50.4584830|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.09:37:59.5841391|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.09:37:59.5846206|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.09:38:09.7132433|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.09:38:09.7135017|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.09:38:19.8432661|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.09:38:19.8436851|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.09:38:20.8436458|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.09:38:20.8440883|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.09:38:29.9705212|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.09:38:29.9709596|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.09:38:40.1022891|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.09:38:40.1026232|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.09:38:50.2324505|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.09:38:50.2326305|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.09:38:51.2333028|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.09:38:51.2336063|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.09:39:00.3630212|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.09:39:00.3634334|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.09:39:10.4920205|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.09:39:10.4923996|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.09:39:20.6187859|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.09:39:20.6191020|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.09:39:21.6195992|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.09:39:21.6199202|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.09:39:30.7461360|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.09:39:30.7463059|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.09:39:46.5369320|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.09:39:46.5375616|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.09:39:56.6679926|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.09:39:56.6681946|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.09:39:57.6686616|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.09:39:57.6689190|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.09:40:06.7980537|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.09:40:06.7983892|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.09:40:16.8255202|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.09:40:16.8260233|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.09:40:26.9516231|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.09:40:26.9523238|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.09:40:27.9531758|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.09:40:27.9535701|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.09:40:37.0816674|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.09:40:37.0819747|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.09:40:50.6949431|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.09:40:50.6952781|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.09:41:00.8248705|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.09:41:00.8251508|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.09:41:01.8251456|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.09:41:01.8256205|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.09:41:10.9548562|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.09:41:10.9551241|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.09:41:20.9874208|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.09:41:20.9877775|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.09:41:31.1155398|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.09:41:31.1158905|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.09:41:32.1162927|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.09:41:32.1165169|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.09:41:41.2431519|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.09:41:41.2432449|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.09:51:28.6663601|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:577 - Record count 41200 exceeds limit 40000, purging 1200 oldest records 1.09:51:28.6782754|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:607 - Successfully purged 1200 oldest records to enforce limit of 40000 1.09:51:28.6783312|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::logMessage::::operator ():69 - Purged 1200 records to enforce storage limit 1.10:01:46.5977333|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.10:01:57.1354126|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.10:01:57.1357746|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.10:02:07.2638474|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.10:02:08.2650474|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.10:02:08.2665264|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.10:02:08.2667706|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.10:24:28.6526661|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.10:24:39.1859602|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.10:24:39.1863807|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.10:24:49.3148973|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.10:24:49.3154260|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.10:24:50.3154482|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.10:24:50.3155796|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.10:26:05.0852389|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.10:26:15.6159495|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.10:26:15.6162692|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:09:24.9730948|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:09:35.5069340|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:09:35.5074899|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:09:45.6389035|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:09:45.6391557|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:09:46.6391356|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:09:46.6394318|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:09:55.7675388|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:09:55.7676817|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:10:05.8977617|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:10:05.8982648|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:10:16.0279293|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:10:16.0281421|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:10:17.0283515|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:10:17.0287730|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:10:26.1577431|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:10:26.1578739|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:10:36.2903892|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:10:36.2905505|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:10:46.4189610|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:10:46.4191858|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:10:47.4191671|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:10:47.4195237|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:10:56.5484610|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:10:56.5489239|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:11:06.6793929|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:11:06.6795225|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:11:16.8098240|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:11:16.8101637|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:11:17.8117170|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:11:17.8119756|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:11:26.9395417|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:11:26.9399007|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:11:37.0716795|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:11:37.0722534|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:11:47.1989638|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:11:47.1991255|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:11:48.2019313|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:11:48.2022659|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:11:57.3282954|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:11:57.3286658|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:12:07.4593601|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:12:07.4597780|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:12:17.5891822|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:12:17.5893839|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:12:18.5912597|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:12:18.5917358|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:12:27.7202067|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:12:27.7204104|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:12:41.9928662|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:12:41.9932836|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:12:52.1207304|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:12:52.1209269|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:12:53.1217723|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:12:53.1220791|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:13:02.2496358|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:13:02.2497641|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:13:12.2806338|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:13:12.2810881|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:13:22.4102498|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:13:22.4106526|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:13:23.4120079|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:13:23.4123097|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:13:32.5391649|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:13:32.5393914|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:13:36.5430112|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:577 - Record count 40918 exceeds limit 40000, purging 918 oldest records 1.11:13:36.5505095|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:607 - Successfully purged 918 oldest records to enforce limit of 40000 1.11:13:36.5505489|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::logMessage::::operator ():69 - Purged 918 records to enforce storage limit 1.11:13:46.4018963|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:13:46.4023081|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:13:56.5299532|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:13:56.5303335|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:13:57.5317957|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:13:57.5321950|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:14:06.6619844|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:14:06.6623014|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:14:16.6908203|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:14:16.6911593|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:14:26.8188537|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:14:26.8191867|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:14:27.8201846|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:14:27.8205849|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:14:36.9527228|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.11:14:36.9529664|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.13:07:06.4718820|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.13:59:32.4305647|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.13:59:42.9655437|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.13:59:42.9659770|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.13:59:53.0975576|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.13:59:53.0979575|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.13:59:54.0984903|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.13:59:54.0991983|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:00:03.2244770|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:00:03.2247945|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:00:13.3515994|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:00:13.3520540|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:00:23.4780683|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:00:23.4785360|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:00:24.4805919|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:00:24.4809878|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:00:33.6064917|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:00:33.6069828|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:00:43.7343459|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:00:43.7347550|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:00:53.8676988|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:00:53.8682730|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:00:54.8687565|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:00:54.8692807|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:01:03.9952123|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:01:03.9956041|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:01:14.1286708|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:01:14.1292359|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:01:24.2580618|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:01:24.2583226|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:01:25.2592896|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:01:25.2597464|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:01:34.3864948|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:01:34.3870585|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:01:44.5121372|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:01:44.5127648|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:01:54.6412457|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:01:54.6417134|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:01:55.6428351|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:01:55.6432620|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:02:04.7724067|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:02:04.7725608|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:02:14.9022099|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:02:14.9025527|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:02:25.0343072|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:02:25.0346694|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:02:26.0346490|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:02:26.0351061|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:02:35.1668580|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:02:35.1671276|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:02:50.4895911|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:02:50.4898379|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:03:00.6182491|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:03:00.6185516|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:03:01.6198192|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:03:01.6201988|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:03:10.7462038|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:03:10.7465934|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:03:20.7754934|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:03:20.7759182|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:03:30.9053800|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:03:30.9058070|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:03:31.9052150|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:03:31.9055426|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:03:41.0331450|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:03:41.0334312|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:03:55.0711856|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:03:55.0716797|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:04:05.2032024|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:04:05.2037050|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:04:06.2031907|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:04:06.2034983|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:04:15.3326838|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:04:15.3331315|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:04:25.3618649|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:04:25.3621557|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:04:35.4866933|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:04:35.4871099|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:04:36.4875995|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:04:36.4878724|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:04:45.6123681|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:04:45.6127772|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:12:50.5986045|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:577 - Record count 40902 exceeds limit 40000, purging 902 oldest records 1.14:12:50.6053124|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:607 - Successfully purged 902 oldest records to enforce limit of 40000 1.14:12:50.6053505|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::logMessage::::operator ():69 - Purged 902 records to enforce storage limit 1.14:58:08.4422417|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:58:18.9762625|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:58:18.9767154|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:58:29.1067904|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:58:29.1071245|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:58:30.1090497|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:58:30.1095319|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:58:39.2366481|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:58:39.2370801|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:58:49.3681660|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:58:49.3683611|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:58:59.4918062|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:58:59.4923245|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:59:00.4922027|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:59:00.4924092|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:59:09.6188466|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:59:09.6192793|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:59:19.7496930|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:59:19.7501495|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:59:29.8793074|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:59:29.8798161|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:59:30.8802255|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:59:30.8804058|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:59:40.0066974|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:59:40.0070539|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:59:50.1400162|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.14:59:50.1406869|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.15:00:00.2688223|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.15:00:00.2692224|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.15:00:01.2691655|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.15:00:01.2697071|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.15:00:10.4005335|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.15:00:10.4011017|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.15:00:20.5330654|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.15:00:20.5337409|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.15:00:29.3421327|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.15:00:29.3425367|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.15:00:30.3423119|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.15:00:30.3427437|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.15:00:40.8163029|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.15:00:40.8167564|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.15:00:50.9612227|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.15:00:50.9616716|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.15:00:51.9629946|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.15:00:51.9632727|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.15:01:01.0963113|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.15:01:01.0966026|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.15:01:12.6815714|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.15:01:12.6877831|ERRO|LogError|Error in event callback: External component has thrown an exception. ============================================= 06/17/2026 08:39:08 INCIDENT LOG BEGIN ============================================= 08:39:08.0578504|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::SqliteStorageManager:126 - SQLite version: 3.51.0 08:39:08.0582409|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:626 - Initializing SQLite database at: C:\Program Files (x86)\Citrix\Logs\AOTListenerService\CtxLogDatabase.db 08:39:08.0634588|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:650 - SQLite database opened successfully 08:39:08.0840975|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enableWalMode:772 - WAL mode enabled for improved concurrency 08:39:08.0842496|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::createSchema:755 - Optimized database schema created successfully 08:39:08.0862274|INFO|LogInfo|CtxLogFileService::CtxLogPeriodicSyncManager::CtxLogPeriodicSyncManager:72 - Periodic sync manager created with 30 second upload interval 08:39:08.0862483|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::setMaxStoredRecords:338 - Max stored records limit set to 40000 08:39:08.0865651|WARN|LogWarning|CtxLogFileService::CtxLogFileServiceImpl::setSyncEnabled:309 - Cannot start sync - networking not configured 08:39:08.0888284|INFO|LogInfo|=== ETW Trace Listener & ETL File Parser === 08:39:08.0941975|INFO|LogInfo|Starting continuous IPC message listening for Receiver... 08:39:08.0942009|INFO|LogInfo|Starting continuous IPC message listening for SSP... 08:39:08.0962299|INFO|LogInfo|Reading ctl file C:\Program Files (x86)\Citrix\ICA Client\Receiver\DiagnosticTools\AoTraceProviders.ctl 08:39:08.0989884|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from Receiver. 08:39:08.0989885|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from SSP. 08:39:08.1053480|INFO|LogInfo|2E948502-7B9F-4796-8820-676E66A87F7B AoLog_Selfservice 08:39:08.1065000|INFO|LogInfo|2AD1F867-8869-4B55-9CA1-E67C7417FBBD AoLog_Receiver 08:39:08.1065169|INFO|LogInfo|C4830C11-6944-44A9-9363-03BB6F93000F AoLog_HdxCommon 08:39:08.1065192|INFO|LogInfo|2408cca3-d648-44e9-aab0-12c06c2900de AoLog_AuthManager 08:39:08.1073687|INFO|LogInfo|3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8 AOL_GacsClientService 08:39:08.1134731|INFO|LogInfo|Configuration: Providers: 5 - AoLog_Selfservice (2e948502-7b9f-4796-8820-676e66a87f7b), Level: 16, Keywords: 0xFFFFFFFF - AoLog_Receiver (2ad1f867-8869-4b55-9ca1-e67c7417fbbd), Level: 16, Keywords: 0xFFFFFFFF - AoLog_HdxCommon (c4830c11-6944-44a9-9363-03bb6f93000f), Level: 16, Keywords: 0xFFFFFFFF - AoLog_AuthManager (2408cca3-d648-44e9-aab0-12c06c2900de), Level: 16, Keywords: 0xFFFFFFFF - AOL_GacsClientService (3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8), Level: 16, Keywords: 0xFFFFFFFF Buffer Size: 64KB Min Level: 1 08:39:08.1141806|INFO|LogInfo|Starting ETW listener for real-time event processing... 08:39:08.1220571|INFO|LogInfo|ETW session 'AOTRealTimeSession' started successfully. Handle: 42 08:39:08.1250745|INFO|LogInfo|Enabling 5 ETW providers... 08:39:08.1258519|INFO|LogInfo|Provider 'AoLog_Selfservice' enabled successfully. 08:39:08.1260093|INFO|LogInfo|Provider 'AoLog_Receiver' enabled successfully. 08:39:08.1260546|INFO|LogInfo|Provider 'AoLog_HdxCommon' enabled successfully. 08:39:08.1261291|INFO|LogInfo|Provider 'AoLog_AuthManager' enabled successfully. 08:39:08.1261826|INFO|LogInfo|Provider 'AOL_GacsClientService' enabled successfully. 08:39:08.1287728|INFO|LogInfo|ETW Listener started. 08:39:08.1327702|INFO|LogInfo|Starting event processing... 08:39:08.1602495|INFO|LogInfo|Loaded tracking info with 2 sent folders. 08:39:08.1741166|INFO|LogInfo|Found 2 CTXPreRequisiteInstallLogs- folders 08:39:08.1899650|INFO|LogInfo|Found 3 CTXWorkspaceInstallLogs- folders 08:39:08.1900509|INFO|LogInfo|No new log folders to process. 10:45:08.1163101|ERRO|LogError|Error in event callback: External component has thrown an exception. 10:45:18.6390100|ERRO|LogError|Error in event callback: External component has thrown an exception. 10:45:18.6393624|ERRO|LogError|Error in event callback: External component has thrown an exception. 10:45:28.7677555|ERRO|LogError|Error in event callback: External component has thrown an exception. 10:45:28.7690286|ERRO|LogError|Error in event callback: External component has thrown an exception. 10:45:29.7688570|ERRO|LogError|Error in event callback: External component has thrown an exception. 10:45:29.7692606|ERRO|LogError|Error in event callback: External component has thrown an exception. 10:45:38.8976783|ERRO|LogError|Error in event callback: External component has thrown an exception. 10:45:38.8981397|ERRO|LogError|Error in event callback: External component has thrown an exception. 14:53:23.0002772|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:03:05.9214678|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:577 - Record count 41664 exceeds limit 40000, purging 1664 oldest records 15:03:05.9369130|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:607 - Successfully purged 1664 oldest records to enforce limit of 40000 15:03:05.9369370|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::logMessage::::operator ():69 - Purged 1664 records to enforce storage limit 15:09:11.0658416|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:09:21.6028330|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:09:21.6032517|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:09:31.7329375|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:09:31.7333366|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:09:32.7405212|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:09:32.7411415|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:09:41.8619248|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:09:41.8622389|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:09:51.9933854|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:09:51.9939611|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:10:02.1290135|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:10:02.1291670|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:10:03.1310452|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:10:03.1316339|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:10:12.2609136|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:10:12.2615717|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:35:40.2947908|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:35:50.8290248|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:35:50.8294789|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:01:17.7303666|ERRO|LogError|Error in event callback: External component has thrown an exception. 17:10:38.5016751|ERRO|LogError|Error in event callback: External component has thrown an exception. ============================================= 06/17/2026 21:07:13 INCIDENT LOG BEGIN ============================================= 21:07:13.1728192|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::SqliteStorageManager:126 - SQLite version: 3.51.0 21:07:13.1738087|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:626 - Initializing SQLite database at: C:\Program Files (x86)\Citrix\Logs\AOTListenerService\CtxLogDatabase.db 21:07:13.1829808|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:650 - SQLite database opened successfully 21:07:13.2267108|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enableWalMode:772 - WAL mode enabled for improved concurrency 21:07:13.2268603|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::createSchema:755 - Optimized database schema created successfully 21:07:13.2307190|INFO|LogInfo|CtxLogFileService::CtxLogPeriodicSyncManager::CtxLogPeriodicSyncManager:72 - Periodic sync manager created with 30 second upload interval 21:07:13.2308762|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::setMaxStoredRecords:338 - Max stored records limit set to 40000 21:07:13.2318362|WARN|LogWarning|CtxLogFileService::CtxLogFileServiceImpl::setSyncEnabled:309 - Cannot start sync - networking not configured 21:07:13.2423347|INFO|LogInfo|=== ETW Trace Listener & ETL File Parser === 21:07:13.2573289|INFO|LogInfo|Starting continuous IPC message listening for SSP... 21:07:13.2573344|INFO|LogInfo|Starting continuous IPC message listening for Receiver... 21:07:13.2596626|INFO|LogInfo|Reading ctl file C:\Program Files (x86)\Citrix\ICA Client\Receiver\DiagnosticTools\AoTraceProviders.ctl 21:07:13.2694725|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from Receiver. 21:07:13.2694728|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from SSP. 21:07:13.2803929|INFO|LogInfo|2E948502-7B9F-4796-8820-676E66A87F7B AoLog_Selfservice 21:07:13.2835919|INFO|LogInfo|2AD1F867-8869-4B55-9CA1-E67C7417FBBD AoLog_Receiver 21:07:13.2836465|INFO|LogInfo|C4830C11-6944-44A9-9363-03BB6F93000F AoLog_HdxCommon 21:07:13.2836548|INFO|LogInfo|2408cca3-d648-44e9-aab0-12c06c2900de AoLog_AuthManager 21:07:13.2867301|INFO|LogInfo|3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8 AOL_GacsClientService 21:07:13.3039701|INFO|LogInfo|Configuration: Providers: 5 - AoLog_Selfservice (2e948502-7b9f-4796-8820-676e66a87f7b), Level: 16, Keywords: 0xFFFFFFFF - AoLog_Receiver (2ad1f867-8869-4b55-9ca1-e67c7417fbbd), Level: 16, Keywords: 0xFFFFFFFF - AoLog_HdxCommon (c4830c11-6944-44a9-9363-03bb6f93000f), Level: 16, Keywords: 0xFFFFFFFF - AoLog_AuthManager (2408cca3-d648-44e9-aab0-12c06c2900de), Level: 16, Keywords: 0xFFFFFFFF - AOL_GacsClientService (3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8), Level: 16, Keywords: 0xFFFFFFFF Buffer Size: 64KB Min Level: 1 21:07:13.3053709|INFO|LogInfo|Starting ETW listener for real-time event processing... 21:07:13.3225125|INFO|LogInfo|ETW session 'AOTRealTimeSession' started successfully. Handle: 46 21:07:13.3294487|INFO|LogInfo|Enabling 5 ETW providers... 21:07:13.3315671|INFO|LogInfo|Provider 'AoLog_Selfservice' enabled successfully. 21:07:13.3317810|INFO|LogInfo|Provider 'AoLog_Receiver' enabled successfully. 21:07:13.3318852|INFO|LogInfo|Provider 'AoLog_HdxCommon' enabled successfully. 21:07:13.3320813|INFO|LogInfo|Provider 'AoLog_AuthManager' enabled successfully. 21:07:13.3322987|INFO|LogInfo|Provider 'AOL_GacsClientService' enabled successfully. 21:07:13.3393098|INFO|LogInfo|ETW Listener started. 21:07:13.3455835|INFO|LogInfo|Starting event processing... 21:07:13.3967239|INFO|LogInfo|Loaded tracking info with 2 sent folders. 21:07:13.4181127|INFO|LogInfo|Found 2 CTXPreRequisiteInstallLogs- folders 21:07:13.4439400|INFO|LogInfo|Found 3 CTXWorkspaceInstallLogs- folders 21:07:13.4441169|INFO|LogInfo|No new log folders to process. 21:42:58.1369442|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.00:58:41.3722111|ERRO|LogError|Error in event callback: External component has thrown an exception. ============================================= 06/18/2026 08:15:18 INCIDENT LOG BEGIN ============================================= 08:15:18.0833277|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::SqliteStorageManager:126 - SQLite version: 3.51.0 08:15:18.0838615|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:626 - Initializing SQLite database at: C:\Program Files (x86)\Citrix\Logs\AOTListenerService\CtxLogDatabase.db 08:15:18.0893252|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:650 - SQLite database opened successfully 08:15:18.1204938|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enableWalMode:772 - WAL mode enabled for improved concurrency 08:15:18.1205896|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::createSchema:755 - Optimized database schema created successfully 08:15:18.1228246|INFO|LogInfo|CtxLogFileService::CtxLogPeriodicSyncManager::CtxLogPeriodicSyncManager:72 - Periodic sync manager created with 30 second upload interval 08:15:18.1228519|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::setMaxStoredRecords:338 - Max stored records limit set to 40000 08:15:18.1232074|WARN|LogWarning|CtxLogFileService::CtxLogFileServiceImpl::setSyncEnabled:309 - Cannot start sync - networking not configured 08:15:18.1256631|INFO|LogInfo|=== ETW Trace Listener & ETL File Parser === 08:15:18.1316882|INFO|LogInfo|Starting continuous IPC message listening for Receiver... 08:15:18.1316886|INFO|LogInfo|Starting continuous IPC message listening for SSP... 08:15:18.1333194|INFO|LogInfo|Reading ctl file C:\Program Files (x86)\Citrix\ICA Client\Receiver\DiagnosticTools\AoTraceProviders.ctl 08:15:18.1376743|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from Receiver. 08:15:18.1381225|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from SSP. 08:15:18.1420633|INFO|LogInfo|2E948502-7B9F-4796-8820-676E66A87F7B AoLog_Selfservice 08:15:18.1433987|INFO|LogInfo|2AD1F867-8869-4B55-9CA1-E67C7417FBBD AoLog_Receiver 08:15:18.1434182|INFO|LogInfo|C4830C11-6944-44A9-9363-03BB6F93000F AoLog_HdxCommon 08:15:18.1434222|INFO|LogInfo|2408cca3-d648-44e9-aab0-12c06c2900de AoLog_AuthManager 08:15:18.1445041|INFO|LogInfo|3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8 AOL_GacsClientService 08:15:18.1519250|INFO|LogInfo|Configuration: Providers: 5 - AoLog_Selfservice (2e948502-7b9f-4796-8820-676e66a87f7b), Level: 16, Keywords: 0xFFFFFFFF - AoLog_Receiver (2ad1f867-8869-4b55-9ca1-e67c7417fbbd), Level: 16, Keywords: 0xFFFFFFFF - AoLog_HdxCommon (c4830c11-6944-44a9-9363-03bb6f93000f), Level: 16, Keywords: 0xFFFFFFFF - AoLog_AuthManager (2408cca3-d648-44e9-aab0-12c06c2900de), Level: 16, Keywords: 0xFFFFFFFF - AOL_GacsClientService (3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8), Level: 16, Keywords: 0xFFFFFFFF Buffer Size: 64KB Min Level: 1 08:15:18.1525644|INFO|LogInfo|Starting ETW listener for real-time event processing... 08:15:18.1592795|INFO|LogInfo|ETW session 'AOTRealTimeSession' started successfully. Handle: 42 08:15:18.1618280|INFO|LogInfo|Enabling 5 ETW providers... 08:15:18.1626722|INFO|LogInfo|Provider 'AoLog_Selfservice' enabled successfully. 08:15:18.1627708|INFO|LogInfo|Provider 'AoLog_Receiver' enabled successfully. 08:15:18.1629000|INFO|LogInfo|Provider 'AoLog_HdxCommon' enabled successfully. 08:15:18.1629713|INFO|LogInfo|Provider 'AoLog_AuthManager' enabled successfully. 08:15:18.1630202|INFO|LogInfo|Provider 'AOL_GacsClientService' enabled successfully. 08:15:18.1655056|INFO|LogInfo|ETW Listener started. 08:15:18.1679051|INFO|LogInfo|Starting event processing... 08:15:18.1991174|INFO|LogInfo|Loaded tracking info with 2 sent folders. 08:15:18.2070115|INFO|LogInfo|Found 2 CTXPreRequisiteInstallLogs- folders 08:15:18.2162406|INFO|LogInfo|Found 3 CTXWorkspaceInstallLogs- folders 08:15:18.2162971|INFO|LogInfo|No new log folders to process. 10:00:42.8148096|ERRO|LogError|Error in event callback: External component has thrown an exception. 10:00:53.3396333|ERRO|LogError|Error in event callback: External component has thrown an exception. 10:00:53.3401328|ERRO|LogError|Error in event callback: External component has thrown an exception. 10:01:03.4737059|ERRO|LogError|Error in event callback: External component has thrown an exception. 10:01:03.4742645|ERRO|LogError|Error in event callback: External component has thrown an exception. 10:01:04.4761421|ERRO|LogError|Error in event callback: External component has thrown an exception. 10:01:04.4767280|ERRO|LogError|Error in event callback: External component has thrown an exception. 10:01:13.6013223|ERRO|LogError|Error in event callback: External component has thrown an exception. 10:01:13.6018318|ERRO|LogError|Error in event callback: External component has thrown an exception. 10:01:23.7280645|ERRO|LogError|Error in event callback: External component has thrown an exception. 10:01:23.7286128|ERRO|LogError|Error in event callback: External component has thrown an exception. 10:03:45.0319591|ERRO|LogError|Error in event callback: External component has thrown an exception. 10:30:39.9747140|ERRO|LogError|Error in event callback: External component has thrown an exception. 10:38:28.4993219|ERRO|LogError|Error in event callback: External component has thrown an exception. 10:38:39.0320447|ERRO|LogError|Error in event callback: External component has thrown an exception. 10:38:39.0323729|ERRO|LogError|Error in event callback: External component has thrown an exception. 10:38:49.1599794|ERRO|LogError|Error in event callback: External component has thrown an exception. 10:38:49.1601533|ERRO|LogError|Error in event callback: External component has thrown an exception. 10:38:50.1613078|ERRO|LogError|Error in event callback: External component has thrown an exception. 10:38:50.1616086|ERRO|LogError|Error in event callback: External component has thrown an exception. 10:57:01.8268879|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:10:36.2282069|INFO|LogInfo|SSP connected for sending msgs. 13:10:36.4076656|INFO|LogInfo|Valid client connected (PID: 39084, Path: C:\Program Files (x86)\Citrix\ICA Client\SelfServicePlugin\SelfService.exe), starting message processing loop. 13:10:36.5611917|INFO|LogInfo|New client message from SSP 13:10:36.5615372|INFO|LogInfo|Log server info received. LogServer Url: , Gateway Url: 13:10:36.5645478|INFO|LogInfo|CtxLogFileService::CtxLogPeriodicSyncManager::setApiClient:193 - API client removed from sync manager - uploads disabled 13:10:36.5647584|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::clearNetworkingConfiguration:222 - CtxLogFileServiceImpl::clearNetworkingConfiguration Networking configuration cleared - service now in storage-only mode 13:10:36.5650845|INFO|LogInfo|New client message from SSP 13:10:36.5650953|INFO|LogInfo|Log server info received. LogServer Url: , Gateway Url: 13:10:36.5651200|INFO|LogInfo|CtxLogFileService::CtxLogPeriodicSyncManager::setApiClient:193 - API client removed from sync manager - uploads disabled 13:10:36.5651298|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::clearNetworkingConfiguration:222 - CtxLogFileServiceImpl::clearNetworkingConfiguration Networking configuration cleared - service now in storage-only mode 13:10:37.4141006|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:577 - Record count 41755 exceeds limit 40000, purging 1755 oldest records 13:10:37.4334226|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:607 - Successfully purged 1755 oldest records to enforce limit of 40000 13:10:37.4334576|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::logMessage::::operator ():69 - Purged 1755 records to enforce storage limit 15:07:04.5423401|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:07:04.5442305|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:07:11.6417436|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:07:11.6421168|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:07:14.8485626|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:07:14.8507073|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:07:21.6702129|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:07:21.6704629|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:07:21.6726657|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:08:00.2376237|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:08:00.2379144|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:08:07.3192322|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:08:07.3197295|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:08:10.3885432|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:08:10.3891230|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:08:17.3511650|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:08:17.3513626|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:08:17.3550948|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:28:53.9021349|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:39:23.5267235|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:39:34.0588351|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:39:34.0590707|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:39:44.1883452|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:39:44.1885735|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:39:45.1892677|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:39:45.1894345|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:39:54.3200954|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:39:54.3206422|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:40:04.4487360|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:40:04.4488969|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:40:15.9273448|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:40:15.9278011|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:12:33.6713646|ERRO|LogError|Error in event callback: External component has thrown an exception. 16:12:34.6771497|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:577 - Record count 40967 exceeds limit 40000, purging 967 oldest records 16:12:34.6837230|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:607 - Successfully purged 967 oldest records to enforce limit of 40000 16:12:34.6837686|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::logMessage::::operator ():69 - Purged 967 records to enforce storage limit 17:37:12.3158481|ERRO|LogError|Error in event callback: External component has thrown an exception. 17:37:12.3164397|ERRO|LogError|Error in event callback: External component has thrown an exception. 17:37:19.4317830|ERRO|LogError|Error in event callback: External component has thrown an exception. 17:37:19.4323203|ERRO|LogError|Error in event callback: External component has thrown an exception. 17:37:22.3668325|ERRO|LogError|Error in event callback: External component has thrown an exception. 17:37:22.3670928|ERRO|LogError|Error in event callback: External component has thrown an exception. 17:37:29.4602620|ERRO|LogError|Error in event callback: External component has thrown an exception. 17:37:29.4609958|ERRO|LogError|Error in event callback: External component has thrown an exception. 17:37:29.4641090|ERRO|LogError|Error in event callback: External component has thrown an exception. ============================================= 06/20/2026 15:59:12 INCIDENT LOG BEGIN ============================================= 15:59:12.0566608|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::SqliteStorageManager:126 - SQLite version: 3.51.0 15:59:12.0570373|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:626 - Initializing SQLite database at: C:\Program Files (x86)\Citrix\Logs\AOTListenerService\CtxLogDatabase.db 15:59:12.0605443|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:650 - SQLite database opened successfully 15:59:12.0703401|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enableWalMode:772 - WAL mode enabled for improved concurrency 15:59:12.0704260|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::createSchema:755 - Optimized database schema created successfully 15:59:12.0723920|INFO|LogInfo|CtxLogFileService::CtxLogPeriodicSyncManager::CtxLogPeriodicSyncManager:72 - Periodic sync manager created with 30 second upload interval 15:59:12.0724260|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::setMaxStoredRecords:338 - Max stored records limit set to 40000 15:59:12.0727787|WARN|LogWarning|CtxLogFileService::CtxLogFileServiceImpl::setSyncEnabled:309 - Cannot start sync - networking not configured 15:59:12.0753534|INFO|LogInfo|=== ETW Trace Listener & ETL File Parser === 15:59:12.0814130|INFO|LogInfo|Starting continuous IPC message listening for SSP... 15:59:12.0814247|INFO|LogInfo|Starting continuous IPC message listening for Receiver... 15:59:12.0829727|INFO|LogInfo|Reading ctl file C:\Program Files (x86)\Citrix\ICA Client\Receiver\DiagnosticTools\AoTraceProviders.ctl 15:59:12.0835054|INFO|LogInfo|2E948502-7B9F-4796-8820-676E66A87F7B AoLog_Selfservice 15:59:12.0847733|INFO|LogInfo|2AD1F867-8869-4B55-9CA1-E67C7417FBBD AoLog_Receiver 15:59:12.0847909|INFO|LogInfo|C4830C11-6944-44A9-9363-03BB6F93000F AoLog_HdxCommon 15:59:12.0847939|INFO|LogInfo|2408cca3-d648-44e9-aab0-12c06c2900de AoLog_AuthManager 15:59:12.0858754|INFO|LogInfo|3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8 AOL_GacsClientService 15:59:12.0858833|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from SSP. 15:59:12.0858892|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from Receiver. 15:59:12.0924221|INFO|LogInfo|Configuration: Providers: 5 - AoLog_Selfservice (2e948502-7b9f-4796-8820-676e66a87f7b), Level: 16, Keywords: 0xFFFFFFFF - AoLog_Receiver (2ad1f867-8869-4b55-9ca1-e67c7417fbbd), Level: 16, Keywords: 0xFFFFFFFF - AoLog_HdxCommon (c4830c11-6944-44a9-9363-03bb6f93000f), Level: 16, Keywords: 0xFFFFFFFF - AoLog_AuthManager (2408cca3-d648-44e9-aab0-12c06c2900de), Level: 16, Keywords: 0xFFFFFFFF - AOL_GacsClientService (3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8), Level: 16, Keywords: 0xFFFFFFFF Buffer Size: 64KB Min Level: 1 15:59:12.0930731|INFO|LogInfo|Starting ETW listener for real-time event processing... 15:59:12.1002186|INFO|LogInfo|ETW session 'AOTRealTimeSession' started successfully. Handle: 44 15:59:12.1030898|INFO|LogInfo|Enabling 5 ETW providers... 15:59:12.1040063|INFO|LogInfo|Provider 'AoLog_Selfservice' enabled successfully. 15:59:12.1040949|INFO|LogInfo|Provider 'AoLog_Receiver' enabled successfully. 15:59:12.1041314|INFO|LogInfo|Provider 'AoLog_HdxCommon' enabled successfully. 15:59:12.1041777|INFO|LogInfo|Provider 'AoLog_AuthManager' enabled successfully. 15:59:12.1042211|INFO|LogInfo|Provider 'AOL_GacsClientService' enabled successfully. 15:59:12.1064808|INFO|LogInfo|ETW Listener started. 15:59:12.1104046|INFO|LogInfo|Starting event processing... 15:59:12.1255921|INFO|LogInfo|Loaded tracking info with 2 sent folders. 15:59:12.1340133|INFO|LogInfo|Found 2 CTXPreRequisiteInstallLogs- folders 15:59:12.1476147|INFO|LogInfo|Found 3 CTXWorkspaceInstallLogs- folders 15:59:12.1478782|INFO|LogInfo|No new log folders to process. ============================================= 06/22/2026 09:02:16 INCIDENT LOG BEGIN ============================================= 09:02:16.0637050|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::SqliteStorageManager:126 - SQLite version: 3.51.0 09:02:16.0641309|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:626 - Initializing SQLite database at: C:\Program Files (x86)\Citrix\Logs\AOTListenerService\CtxLogDatabase.db 09:02:16.0694023|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:650 - SQLite database opened successfully 09:02:16.0931163|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enableWalMode:772 - WAL mode enabled for improved concurrency 09:02:16.0931880|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::createSchema:755 - Optimized database schema created successfully 09:02:16.0951077|INFO|LogInfo|CtxLogFileService::CtxLogPeriodicSyncManager::CtxLogPeriodicSyncManager:72 - Periodic sync manager created with 30 second upload interval 09:02:16.0951277|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::setMaxStoredRecords:338 - Max stored records limit set to 40000 09:02:16.0954161|WARN|LogWarning|CtxLogFileService::CtxLogFileServiceImpl::setSyncEnabled:309 - Cannot start sync - networking not configured 09:02:16.0971307|INFO|LogInfo|=== ETW Trace Listener & ETL File Parser === 09:02:16.1035858|INFO|LogInfo|Starting continuous IPC message listening for SSP... 09:02:16.1035859|INFO|LogInfo|Starting continuous IPC message listening for Receiver... 09:02:16.1042118|INFO|LogInfo|Reading ctl file C:\Program Files (x86)\Citrix\ICA Client\Receiver\DiagnosticTools\AoTraceProviders.ctl 09:02:16.1084801|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from SSP. 09:02:16.1084833|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from Receiver. 09:02:16.1125779|INFO|LogInfo|2E948502-7B9F-4796-8820-676E66A87F7B AoLog_Selfservice 09:02:16.1141049|INFO|LogInfo|2AD1F867-8869-4B55-9CA1-E67C7417FBBD AoLog_Receiver 09:02:16.1141275|INFO|LogInfo|C4830C11-6944-44A9-9363-03BB6F93000F AoLog_HdxCommon 09:02:16.1141324|INFO|LogInfo|2408cca3-d648-44e9-aab0-12c06c2900de AoLog_AuthManager 09:02:16.1150320|INFO|LogInfo|3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8 AOL_GacsClientService 09:02:16.1206340|INFO|LogInfo|Configuration: Providers: 5 - AoLog_Selfservice (2e948502-7b9f-4796-8820-676e66a87f7b), Level: 16, Keywords: 0xFFFFFFFF - AoLog_Receiver (2ad1f867-8869-4b55-9ca1-e67c7417fbbd), Level: 16, Keywords: 0xFFFFFFFF - AoLog_HdxCommon (c4830c11-6944-44a9-9363-03bb6f93000f), Level: 16, Keywords: 0xFFFFFFFF - AoLog_AuthManager (2408cca3-d648-44e9-aab0-12c06c2900de), Level: 16, Keywords: 0xFFFFFFFF - AOL_GacsClientService (3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8), Level: 16, Keywords: 0xFFFFFFFF Buffer Size: 64KB Min Level: 1 09:02:16.1215141|INFO|LogInfo|Starting ETW listener for real-time event processing... 09:02:16.1284661|INFO|LogInfo|ETW session 'AOTRealTimeSession' started successfully. Handle: 42 09:02:16.1318162|INFO|LogInfo|Enabling 5 ETW providers... 09:02:16.1324119|INFO|LogInfo|Provider 'AoLog_Selfservice' enabled successfully. 09:02:16.1324934|INFO|LogInfo|Provider 'AoLog_Receiver' enabled successfully. 09:02:16.1325277|INFO|LogInfo|Provider 'AoLog_HdxCommon' enabled successfully. 09:02:16.1325688|INFO|LogInfo|Provider 'AoLog_AuthManager' enabled successfully. 09:02:16.1325987|INFO|LogInfo|Provider 'AOL_GacsClientService' enabled successfully. 09:02:16.1341828|INFO|LogInfo|ETW Listener started. 09:02:16.1367674|INFO|LogInfo|Starting event processing... 09:02:16.1455206|INFO|LogInfo|Loaded tracking info with 2 sent folders. 09:02:16.1504576|INFO|LogInfo|Found 2 CTXPreRequisiteInstallLogs- folders 09:02:16.1588935|INFO|LogInfo|Found 3 CTXWorkspaceInstallLogs- folders 09:02:16.1589655|INFO|LogInfo|No new log folders to process. 11:21:48.2063322|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:577 - Record count 41527 exceeds limit 40000, purging 1527 oldest records 11:21:48.2190466|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:607 - Successfully purged 1527 oldest records to enforce limit of 40000 11:21:48.2190734|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::logMessage::::operator ():69 - Purged 1527 records to enforce storage limit 15:34:30.2639524|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:577 - Record count 41000 exceeds limit 40000, purging 1000 oldest records 15:34:30.2734171|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:607 - Successfully purged 1000 oldest records to enforce limit of 40000 15:34:30.2734474|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::logMessage::::operator ():69 - Purged 1000 records to enforce storage limit ============================================= 06/23/2026 08:58:58 INCIDENT LOG BEGIN ============================================= 08:58:58.0912677|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::SqliteStorageManager:126 - SQLite version: 3.51.0 08:58:58.0916980|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:626 - Initializing SQLite database at: C:\Program Files (x86)\Citrix\Logs\AOTListenerService\CtxLogDatabase.db 08:58:58.0975679|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:650 - SQLite database opened successfully 08:58:58.1279306|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enableWalMode:772 - WAL mode enabled for improved concurrency 08:58:58.1280263|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::createSchema:755 - Optimized database schema created successfully 08:58:58.1304587|INFO|LogInfo|CtxLogFileService::CtxLogPeriodicSyncManager::CtxLogPeriodicSyncManager:72 - Periodic sync manager created with 30 second upload interval 08:58:58.1304886|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::setMaxStoredRecords:338 - Max stored records limit set to 40000 08:58:58.1308892|WARN|LogWarning|CtxLogFileService::CtxLogFileServiceImpl::setSyncEnabled:309 - Cannot start sync - networking not configured 08:58:58.1340249|INFO|LogInfo|=== ETW Trace Listener & ETL File Parser === 08:58:58.1409442|INFO|LogInfo|Reading ctl file C:\Program Files (x86)\Citrix\ICA Client\Receiver\DiagnosticTools\AoTraceProviders.ctl 08:58:58.1426849|INFO|LogInfo|Starting continuous IPC message listening for Receiver... 08:58:58.1426854|INFO|LogInfo|Starting continuous IPC message listening for SSP... 08:58:58.1474870|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from SSP. 08:58:58.1474872|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from Receiver. 08:58:58.1508813|INFO|LogInfo|2E948502-7B9F-4796-8820-676E66A87F7B AoLog_Selfservice 08:58:58.1522165|INFO|LogInfo|2AD1F867-8869-4B55-9CA1-E67C7417FBBD AoLog_Receiver 08:58:58.1522399|INFO|LogInfo|C4830C11-6944-44A9-9363-03BB6F93000F AoLog_HdxCommon 08:58:58.1522426|INFO|LogInfo|2408cca3-d648-44e9-aab0-12c06c2900de AoLog_AuthManager 08:58:58.1533958|INFO|LogInfo|3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8 AOL_GacsClientService 08:58:58.1609255|INFO|LogInfo|Configuration: Providers: 5 - AoLog_Selfservice (2e948502-7b9f-4796-8820-676e66a87f7b), Level: 16, Keywords: 0xFFFFFFFF - AoLog_Receiver (2ad1f867-8869-4b55-9ca1-e67c7417fbbd), Level: 16, Keywords: 0xFFFFFFFF - AoLog_HdxCommon (c4830c11-6944-44a9-9363-03bb6f93000f), Level: 16, Keywords: 0xFFFFFFFF - AoLog_AuthManager (2408cca3-d648-44e9-aab0-12c06c2900de), Level: 16, Keywords: 0xFFFFFFFF - AOL_GacsClientService (3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8), Level: 16, Keywords: 0xFFFFFFFF Buffer Size: 64KB Min Level: 1 08:58:58.1617031|INFO|LogInfo|Starting ETW listener for real-time event processing... 08:58:58.1688654|INFO|LogInfo|ETW session 'AOTRealTimeSession' started successfully. Handle: 44 08:58:58.1714996|INFO|LogInfo|Enabling 5 ETW providers... 08:58:58.1720456|INFO|LogInfo|Provider 'AoLog_Selfservice' enabled successfully. 08:58:58.1721080|INFO|LogInfo|Provider 'AoLog_Receiver' enabled successfully. 08:58:58.1721420|INFO|LogInfo|Provider 'AoLog_HdxCommon' enabled successfully. 08:58:58.1721993|INFO|LogInfo|Provider 'AoLog_AuthManager' enabled successfully. 08:58:58.1722432|INFO|LogInfo|Provider 'AOL_GacsClientService' enabled successfully. 08:58:58.1741870|INFO|LogInfo|ETW Listener started. 08:58:58.1777899|INFO|LogInfo|Starting event processing... 08:58:58.1979868|INFO|LogInfo|Loaded tracking info with 2 sent folders. 08:58:58.2038884|INFO|LogInfo|Found 2 CTXPreRequisiteInstallLogs- folders 08:58:58.2108691|INFO|LogInfo|Found 3 CTXWorkspaceInstallLogs- folders 08:58:58.2109383|INFO|LogInfo|No new log folders to process. 09:23:05.4608864|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:29:33.0342013|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:29:43.5652948|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:29:43.5656194|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:29:53.6940233|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:29:53.6944017|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:29:54.6960726|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:29:54.6964329|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:30:03.8233329|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:30:03.8239895|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:30:13.9572650|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:30:13.9576959|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:30:24.0776381|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:30:24.0780856|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:30:25.0779077|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:30:25.0780520|ERRO|LogError|Error in event callback: External component has thrown an exception. ============================================= 06/23/2026 13:15:55 INCIDENT LOG BEGIN ============================================= 13:15:55.0844065|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::SqliteStorageManager:126 - SQLite version: 3.51.0 13:15:55.0849625|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:626 - Initializing SQLite database at: C:\Program Files (x86)\Citrix\Logs\AOTListenerService\CtxLogDatabase.db 13:15:55.0907985|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:650 - SQLite database opened successfully 13:15:55.1199083|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enableWalMode:772 - WAL mode enabled for improved concurrency 13:15:55.1200084|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::createSchema:755 - Optimized database schema created successfully 13:15:55.1222625|INFO|LogInfo|CtxLogFileService::CtxLogPeriodicSyncManager::CtxLogPeriodicSyncManager:72 - Periodic sync manager created with 30 second upload interval 13:15:55.1222903|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::setMaxStoredRecords:338 - Max stored records limit set to 40000 13:15:55.1227465|WARN|LogWarning|CtxLogFileService::CtxLogFileServiceImpl::setSyncEnabled:309 - Cannot start sync - networking not configured 13:15:55.1301330|INFO|LogInfo|=== ETW Trace Listener & ETL File Parser === 13:15:55.1381550|INFO|LogInfo|Reading ctl file C:\Program Files (x86)\Citrix\ICA Client\Receiver\DiagnosticTools\AoTraceProviders.ctl 13:15:55.1399561|INFO|LogInfo|Starting continuous IPC message listening for Receiver... 13:15:55.1399603|INFO|LogInfo|Starting continuous IPC message listening for SSP... 13:15:55.1456243|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from SSP. 13:15:55.1456243|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from Receiver. 13:15:55.1497630|INFO|LogInfo|2E948502-7B9F-4796-8820-676E66A87F7B AoLog_Selfservice 13:15:55.1510954|INFO|LogInfo|2AD1F867-8869-4B55-9CA1-E67C7417FBBD AoLog_Receiver 13:15:55.1511149|INFO|LogInfo|C4830C11-6944-44A9-9363-03BB6F93000F AoLog_HdxCommon 13:15:55.1511179|INFO|LogInfo|2408cca3-d648-44e9-aab0-12c06c2900de AoLog_AuthManager 13:15:55.1522943|INFO|LogInfo|3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8 AOL_GacsClientService 13:15:55.1611224|INFO|LogInfo|Configuration: Providers: 5 - AoLog_Selfservice (2e948502-7b9f-4796-8820-676e66a87f7b), Level: 16, Keywords: 0xFFFFFFFF - AoLog_Receiver (2ad1f867-8869-4b55-9ca1-e67c7417fbbd), Level: 16, Keywords: 0xFFFFFFFF - AoLog_HdxCommon (c4830c11-6944-44a9-9363-03bb6f93000f), Level: 16, Keywords: 0xFFFFFFFF - AoLog_AuthManager (2408cca3-d648-44e9-aab0-12c06c2900de), Level: 16, Keywords: 0xFFFFFFFF - AOL_GacsClientService (3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8), Level: 16, Keywords: 0xFFFFFFFF Buffer Size: 64KB Min Level: 1 13:15:55.1618132|INFO|LogInfo|Starting ETW listener for real-time event processing... 13:15:55.1687751|INFO|LogInfo|ETW session 'AOTRealTimeSession' started successfully. Handle: 42 13:15:55.1720572|INFO|LogInfo|Enabling 5 ETW providers... 13:15:55.1729052|INFO|LogInfo|Provider 'AoLog_Selfservice' enabled successfully. 13:15:55.1729989|INFO|LogInfo|Provider 'AoLog_Receiver' enabled successfully. 13:15:55.1730365|INFO|LogInfo|Provider 'AoLog_HdxCommon' enabled successfully. 13:15:55.1730852|INFO|LogInfo|Provider 'AoLog_AuthManager' enabled successfully. 13:15:55.1731329|INFO|LogInfo|Provider 'AOL_GacsClientService' enabled successfully. 13:15:55.1761077|INFO|LogInfo|ETW Listener started. 13:15:55.1782672|INFO|LogInfo|Starting event processing... 13:15:55.1940082|INFO|LogInfo|Loaded tracking info with 2 sent folders. 13:15:55.1991170|INFO|LogInfo|Found 2 CTXPreRequisiteInstallLogs- folders 13:15:55.2066647|INFO|LogInfo|Found 3 CTXWorkspaceInstallLogs- folders 13:15:55.2067245|INFO|LogInfo|No new log folders to process. 16:01:02.0499768|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:577 - Record count 42404 exceeds limit 40000, purging 2404 oldest records 16:01:02.0698058|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:607 - Successfully purged 2404 oldest records to enforce limit of 40000 16:01:02.0698413|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::logMessage::::operator ():69 - Purged 2404 records to enforce storage limit ============================================= 06/23/2026 20:18:58 INCIDENT LOG BEGIN ============================================= 20:18:58.1009727|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::SqliteStorageManager:126 - SQLite version: 3.51.0 20:18:58.1015432|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:626 - Initializing SQLite database at: C:\Program Files (x86)\Citrix\Logs\AOTListenerService\CtxLogDatabase.db 20:18:58.1084327|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:650 - SQLite database opened successfully 20:18:58.1404277|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enableWalMode:772 - WAL mode enabled for improved concurrency 20:18:58.1405421|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::createSchema:755 - Optimized database schema created successfully 20:18:58.1427543|INFO|LogInfo|CtxLogFileService::CtxLogPeriodicSyncManager::CtxLogPeriodicSyncManager:72 - Periodic sync manager created with 30 second upload interval 20:18:58.1427829|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::setMaxStoredRecords:338 - Max stored records limit set to 40000 20:18:58.1432106|WARN|LogWarning|CtxLogFileService::CtxLogFileServiceImpl::setSyncEnabled:309 - Cannot start sync - networking not configured 20:18:58.1462329|INFO|LogInfo|=== ETW Trace Listener & ETL File Parser === 20:18:58.1542470|INFO|LogInfo|Starting continuous IPC message listening for SSP... 20:18:58.1542467|INFO|LogInfo|Starting continuous IPC message listening for Receiver... 20:18:58.1563130|INFO|LogInfo|Reading ctl file C:\Program Files (x86)\Citrix\ICA Client\Receiver\DiagnosticTools\AoTraceProviders.ctl 20:18:58.1608373|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from Receiver. 20:18:58.1608429|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from SSP. 20:18:58.1670308|INFO|LogInfo|2E948502-7B9F-4796-8820-676E66A87F7B AoLog_Selfservice 20:18:58.1682362|INFO|LogInfo|2AD1F867-8869-4B55-9CA1-E67C7417FBBD AoLog_Receiver 20:18:58.1682527|INFO|LogInfo|C4830C11-6944-44A9-9363-03BB6F93000F AoLog_HdxCommon 20:18:58.1682551|INFO|LogInfo|2408cca3-d648-44e9-aab0-12c06c2900de AoLog_AuthManager 20:18:58.1692264|INFO|LogInfo|3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8 AOL_GacsClientService 20:18:58.1774742|INFO|LogInfo|Configuration: Providers: 5 - AoLog_Selfservice (2e948502-7b9f-4796-8820-676e66a87f7b), Level: 16, Keywords: 0xFFFFFFFF - AoLog_Receiver (2ad1f867-8869-4b55-9ca1-e67c7417fbbd), Level: 16, Keywords: 0xFFFFFFFF - AoLog_HdxCommon (c4830c11-6944-44a9-9363-03bb6f93000f), Level: 16, Keywords: 0xFFFFFFFF - AoLog_AuthManager (2408cca3-d648-44e9-aab0-12c06c2900de), Level: 16, Keywords: 0xFFFFFFFF - AOL_GacsClientService (3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8), Level: 16, Keywords: 0xFFFFFFFF Buffer Size: 64KB Min Level: 1 20:18:58.1782076|INFO|LogInfo|Starting ETW listener for real-time event processing... 20:18:58.1860593|INFO|LogInfo|ETW session 'AOTRealTimeSession' started successfully. Handle: 42 20:18:58.1892990|INFO|LogInfo|Enabling 5 ETW providers... 20:18:58.1901754|INFO|LogInfo|Provider 'AoLog_Selfservice' enabled successfully. 20:18:58.1902612|INFO|LogInfo|Provider 'AoLog_Receiver' enabled successfully. 20:18:58.1903065|INFO|LogInfo|Provider 'AoLog_HdxCommon' enabled successfully. 20:18:58.1903660|INFO|LogInfo|Provider 'AoLog_AuthManager' enabled successfully. 20:18:58.1904204|INFO|LogInfo|Provider 'AOL_GacsClientService' enabled successfully. 20:18:58.1938313|INFO|LogInfo|ETW Listener started. 20:18:58.1978782|INFO|LogInfo|Starting event processing... 20:18:58.2155879|INFO|LogInfo|Loaded tracking info with 2 sent folders. 20:18:58.2222725|INFO|LogInfo|Found 2 CTXPreRequisiteInstallLogs- folders 20:18:58.2321886|INFO|LogInfo|Found 3 CTXWorkspaceInstallLogs- folders 20:18:58.2322516|INFO|LogInfo|No new log folders to process. ============================================= 06/24/2026 07:52:35 INCIDENT LOG BEGIN ============================================= 07:52:35.0808647|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::SqliteStorageManager:126 - SQLite version: 3.51.0 07:52:35.0813583|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:626 - Initializing SQLite database at: C:\Program Files (x86)\Citrix\Logs\AOTListenerService\CtxLogDatabase.db 07:52:35.0867770|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:650 - SQLite database opened successfully 07:52:35.1185034|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enableWalMode:772 - WAL mode enabled for improved concurrency 07:52:35.1186145|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::createSchema:755 - Optimized database schema created successfully 07:52:35.1206662|INFO|LogInfo|CtxLogFileService::CtxLogPeriodicSyncManager::CtxLogPeriodicSyncManager:72 - Periodic sync manager created with 30 second upload interval 07:52:35.1206882|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::setMaxStoredRecords:338 - Max stored records limit set to 40000 07:52:35.1210620|WARN|LogWarning|CtxLogFileService::CtxLogFileServiceImpl::setSyncEnabled:309 - Cannot start sync - networking not configured 07:52:35.1286190|INFO|LogInfo|=== ETW Trace Listener & ETL File Parser === 07:52:35.1345643|INFO|LogInfo|Starting continuous IPC message listening for Receiver... 07:52:35.1345687|INFO|LogInfo|Starting continuous IPC message listening for SSP... 07:52:35.1358643|INFO|LogInfo|Reading ctl file C:\Program Files (x86)\Citrix\ICA Client\Receiver\DiagnosticTools\AoTraceProviders.ctl 07:52:35.1397611|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from SSP. 07:52:35.1397610|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from Receiver. 07:52:35.1463866|INFO|LogInfo|2E948502-7B9F-4796-8820-676E66A87F7B AoLog_Selfservice 07:52:35.1480890|INFO|LogInfo|2AD1F867-8869-4B55-9CA1-E67C7417FBBD AoLog_Receiver 07:52:35.1481102|INFO|LogInfo|C4830C11-6944-44A9-9363-03BB6F93000F AoLog_HdxCommon 07:52:35.1481152|INFO|LogInfo|2408cca3-d648-44e9-aab0-12c06c2900de AoLog_AuthManager 07:52:35.1494451|INFO|LogInfo|3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8 AOL_GacsClientService 07:52:35.1566372|INFO|LogInfo|Configuration: Providers: 5 - AoLog_Selfservice (2e948502-7b9f-4796-8820-676e66a87f7b), Level: 16, Keywords: 0xFFFFFFFF - AoLog_Receiver (2ad1f867-8869-4b55-9ca1-e67c7417fbbd), Level: 16, Keywords: 0xFFFFFFFF - AoLog_HdxCommon (c4830c11-6944-44a9-9363-03bb6f93000f), Level: 16, Keywords: 0xFFFFFFFF - AoLog_AuthManager (2408cca3-d648-44e9-aab0-12c06c2900de), Level: 16, Keywords: 0xFFFFFFFF - AOL_GacsClientService (3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8), Level: 16, Keywords: 0xFFFFFFFF Buffer Size: 64KB Min Level: 1 07:52:35.1573625|INFO|LogInfo|Starting ETW listener for real-time event processing... 07:52:35.1634460|INFO|LogInfo|ETW session 'AOTRealTimeSession' started successfully. Handle: 42 07:52:35.1659232|INFO|LogInfo|Enabling 5 ETW providers... 07:52:35.1666062|INFO|LogInfo|Provider 'AoLog_Selfservice' enabled successfully. 07:52:35.1666887|INFO|LogInfo|Provider 'AoLog_Receiver' enabled successfully. 07:52:35.1667326|INFO|LogInfo|Provider 'AoLog_HdxCommon' enabled successfully. 07:52:35.1667784|INFO|LogInfo|Provider 'AoLog_AuthManager' enabled successfully. 07:52:35.1668165|INFO|LogInfo|Provider 'AOL_GacsClientService' enabled successfully. 07:52:35.1691585|INFO|LogInfo|ETW Listener started. 07:52:35.1718209|INFO|LogInfo|Starting event processing... 07:52:35.1939571|INFO|LogInfo|Loaded tracking info with 2 sent folders. 07:52:35.2029737|INFO|LogInfo|Found 2 CTXPreRequisiteInstallLogs- folders 07:52:35.2129881|INFO|LogInfo|Found 3 CTXWorkspaceInstallLogs- folders 07:52:35.2130662|INFO|LogInfo|No new log folders to process. 08:40:49.7405487|ERRO|LogError|Error in event callback: External component has thrown an exception. 08:41:00.2720686|ERRO|LogError|Error in event callback: External component has thrown an exception. 08:41:00.2725939|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:40:12.9396310|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:45:50.7190635|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:46:01.2573467|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:46:01.2580180|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:51:56.7938853|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:52:07.3282107|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:52:07.3288046|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:58:36.6884252|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:58:47.2181413|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:58:47.2183114|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:58:57.3481627|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:58:57.3488018|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:58:58.3487325|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:58:58.3489350|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:59:07.4802355|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:59:07.4806836|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:59:17.6114678|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:59:17.6117274|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:59:27.7390561|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:59:27.7396803|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:59:28.7411097|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:59:28.7419270|ERRO|LogError|Error in event callback: External component has thrown an exception. 10:02:46.6348590|ERRO|LogError|Error in event callback: External component has thrown an exception. ============================================= 06/24/2026 10:07:47 INCIDENT LOG BEGIN ============================================= 10:07:47.0862394|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::SqliteStorageManager:126 - SQLite version: 3.51.0 10:07:47.0867565|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:626 - Initializing SQLite database at: C:\Program Files (x86)\Citrix\Logs\AOTListenerService\CtxLogDatabase.db 10:07:47.0922666|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:650 - SQLite database opened successfully 10:07:47.1268713|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enableWalMode:772 - WAL mode enabled for improved concurrency 10:07:47.1269902|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::createSchema:755 - Optimized database schema created successfully 10:07:47.1294257|INFO|LogInfo|CtxLogFileService::CtxLogPeriodicSyncManager::CtxLogPeriodicSyncManager:72 - Periodic sync manager created with 30 second upload interval 10:07:47.1294629|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::setMaxStoredRecords:338 - Max stored records limit set to 40000 10:07:47.1298428|WARN|LogWarning|CtxLogFileService::CtxLogFileServiceImpl::setSyncEnabled:309 - Cannot start sync - networking not configured 10:07:47.1344957|INFO|LogInfo|=== ETW Trace Listener & ETL File Parser === 10:07:47.1422787|INFO|LogInfo|Reading ctl file C:\Program Files (x86)\Citrix\ICA Client\Receiver\DiagnosticTools\AoTraceProviders.ctl 10:07:47.1459927|INFO|LogInfo|Starting continuous IPC message listening for Receiver... 10:07:47.1459983|INFO|LogInfo|Starting continuous IPC message listening for SSP... 10:07:47.1512852|INFO|LogInfo|2E948502-7B9F-4796-8820-676E66A87F7B AoLog_Selfservice 10:07:47.1513653|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from SSP. 10:07:47.1515029|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from Receiver. 10:07:47.1529307|INFO|LogInfo|2AD1F867-8869-4B55-9CA1-E67C7417FBBD AoLog_Receiver 10:07:47.1529487|INFO|LogInfo|C4830C11-6944-44A9-9363-03BB6F93000F AoLog_HdxCommon 10:07:47.1529511|INFO|LogInfo|2408cca3-d648-44e9-aab0-12c06c2900de AoLog_AuthManager 10:07:47.1541919|INFO|LogInfo|3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8 AOL_GacsClientService 10:07:47.1638624|INFO|LogInfo|Configuration: Providers: 5 - AoLog_Selfservice (2e948502-7b9f-4796-8820-676e66a87f7b), Level: 16, Keywords: 0xFFFFFFFF - AoLog_Receiver (2ad1f867-8869-4b55-9ca1-e67c7417fbbd), Level: 16, Keywords: 0xFFFFFFFF - AoLog_HdxCommon (c4830c11-6944-44a9-9363-03bb6f93000f), Level: 16, Keywords: 0xFFFFFFFF - AoLog_AuthManager (2408cca3-d648-44e9-aab0-12c06c2900de), Level: 16, Keywords: 0xFFFFFFFF - AOL_GacsClientService (3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8), Level: 16, Keywords: 0xFFFFFFFF Buffer Size: 64KB Min Level: 1 10:07:47.1647029|INFO|LogInfo|Starting ETW listener for real-time event processing... 10:07:47.1741477|INFO|LogInfo|ETW session 'AOTRealTimeSession' started successfully. Handle: 46 10:07:47.1779487|INFO|LogInfo|Enabling 5 ETW providers... 10:07:47.1789719|INFO|LogInfo|Provider 'AoLog_Selfservice' enabled successfully. 10:07:47.1791223|INFO|LogInfo|Provider 'AoLog_Receiver' enabled successfully. 10:07:47.1791844|INFO|LogInfo|Provider 'AoLog_HdxCommon' enabled successfully. 10:07:47.1792619|INFO|LogInfo|Provider 'AoLog_AuthManager' enabled successfully. 10:07:47.1793353|INFO|LogInfo|Provider 'AOL_GacsClientService' enabled successfully. 10:07:47.1831514|INFO|LogInfo|ETW Listener started. 10:07:47.1882918|INFO|LogInfo|Starting event processing... 10:07:47.2134938|INFO|LogInfo|Loaded tracking info with 2 sent folders. 10:07:47.2209156|INFO|LogInfo|Found 2 CTXPreRequisiteInstallLogs- folders 10:07:47.2283377|INFO|LogInfo|Found 3 CTXWorkspaceInstallLogs- folders 10:07:47.2283957|INFO|LogInfo|No new log folders to process. ============================================= 06/24/2026 10:23:07 INCIDENT LOG BEGIN ============================================= 10:23:07.0881239|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::SqliteStorageManager:126 - SQLite version: 3.51.0 10:23:07.0886344|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:626 - Initializing SQLite database at: C:\Program Files (x86)\Citrix\Logs\AOTListenerService\CtxLogDatabase.db 10:23:07.0939706|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:650 - SQLite database opened successfully 10:23:07.1191940|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enableWalMode:772 - WAL mode enabled for improved concurrency 10:23:07.1193007|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::createSchema:755 - Optimized database schema created successfully 10:23:07.1215713|INFO|LogInfo|CtxLogFileService::CtxLogPeriodicSyncManager::CtxLogPeriodicSyncManager:72 - Periodic sync manager created with 30 second upload interval 10:23:07.1216025|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::setMaxStoredRecords:338 - Max stored records limit set to 40000 10:23:07.1220295|WARN|LogWarning|CtxLogFileService::CtxLogFileServiceImpl::setSyncEnabled:309 - Cannot start sync - networking not configured 10:23:07.1296230|INFO|LogInfo|=== ETW Trace Listener & ETL File Parser === 10:23:07.1429468|INFO|LogInfo|Reading ctl file C:\Program Files (x86)\Citrix\ICA Client\Receiver\DiagnosticTools\AoTraceProviders.ctl 10:23:07.1478686|INFO|LogInfo|Starting continuous IPC message listening for Receiver... 10:23:07.1478748|INFO|LogInfo|Starting continuous IPC message listening for SSP... 10:23:07.1528323|INFO|LogInfo|2E948502-7B9F-4796-8820-676E66A87F7B AoLog_Selfservice 10:23:07.1530168|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from SSP. 10:23:07.1530220|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from Receiver. 10:23:07.1543241|INFO|LogInfo|2AD1F867-8869-4B55-9CA1-E67C7417FBBD AoLog_Receiver 10:23:07.1543453|INFO|LogInfo|C4830C11-6944-44A9-9363-03BB6F93000F AoLog_HdxCommon 10:23:07.1543486|INFO|LogInfo|2408cca3-d648-44e9-aab0-12c06c2900de AoLog_AuthManager 10:23:07.1555087|INFO|LogInfo|3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8 AOL_GacsClientService 10:23:07.1631143|INFO|LogInfo|Configuration: Providers: 5 - AoLog_Selfservice (2e948502-7b9f-4796-8820-676e66a87f7b), Level: 16, Keywords: 0xFFFFFFFF - AoLog_Receiver (2ad1f867-8869-4b55-9ca1-e67c7417fbbd), Level: 16, Keywords: 0xFFFFFFFF - AoLog_HdxCommon (c4830c11-6944-44a9-9363-03bb6f93000f), Level: 16, Keywords: 0xFFFFFFFF - AoLog_AuthManager (2408cca3-d648-44e9-aab0-12c06c2900de), Level: 16, Keywords: 0xFFFFFFFF - AOL_GacsClientService (3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8), Level: 16, Keywords: 0xFFFFFFFF Buffer Size: 64KB Min Level: 1 10:23:07.1638491|INFO|LogInfo|Starting ETW listener for real-time event processing... 10:23:07.1721448|INFO|LogInfo|ETW session 'AOTRealTimeSession' started successfully. Handle: 46 10:23:07.1750949|INFO|LogInfo|Enabling 5 ETW providers... 10:23:07.1759205|INFO|LogInfo|Provider 'AoLog_Selfservice' enabled successfully. 10:23:07.1760178|INFO|LogInfo|Provider 'AoLog_Receiver' enabled successfully. 10:23:07.1760612|INFO|LogInfo|Provider 'AoLog_HdxCommon' enabled successfully. 10:23:07.1761172|INFO|LogInfo|Provider 'AoLog_AuthManager' enabled successfully. 10:23:07.1761712|INFO|LogInfo|Provider 'AOL_GacsClientService' enabled successfully. 10:23:07.1789672|INFO|LogInfo|ETW Listener started. 10:23:07.1824352|INFO|LogInfo|Starting event processing... 10:23:07.2188069|INFO|LogInfo|Loaded tracking info with 2 sent folders. 10:23:07.2282778|INFO|LogInfo|Found 2 CTXPreRequisiteInstallLogs- folders 10:23:07.2387633|INFO|LogInfo|Found 3 CTXWorkspaceInstallLogs- folders 10:23:07.2388423|INFO|LogInfo|No new log folders to process. 10:44:58.4613854|ERRO|LogError|Error in event callback: External component has thrown an exception. ============================================= 06/24/2026 10:50:05 INCIDENT LOG BEGIN ============================================= 10:50:05.0923517|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::SqliteStorageManager:126 - SQLite version: 3.51.0 10:50:05.0928420|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:626 - Initializing SQLite database at: C:\Program Files (x86)\Citrix\Logs\AOTListenerService\CtxLogDatabase.db 10:50:05.0989937|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:650 - SQLite database opened successfully 10:50:05.1319874|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enableWalMode:772 - WAL mode enabled for improved concurrency 10:50:05.1321568|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::createSchema:755 - Optimized database schema created successfully 10:50:05.1345520|INFO|LogInfo|CtxLogFileService::CtxLogPeriodicSyncManager::CtxLogPeriodicSyncManager:72 - Periodic sync manager created with 30 second upload interval 10:50:05.1345836|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::setMaxStoredRecords:338 - Max stored records limit set to 40000 10:50:05.1349722|WARN|LogWarning|CtxLogFileService::CtxLogFileServiceImpl::setSyncEnabled:309 - Cannot start sync - networking not configured 10:50:05.1376185|INFO|LogInfo|=== ETW Trace Listener & ETL File Parser === 10:50:05.1439149|INFO|LogInfo|Starting continuous IPC message listening for Receiver... 10:50:05.1439358|INFO|LogInfo|Starting continuous IPC message listening for SSP... 10:50:05.1462067|INFO|LogInfo|Reading ctl file C:\Program Files (x86)\Citrix\ICA Client\Receiver\DiagnosticTools\AoTraceProviders.ctl 10:50:05.1493243|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from SSP. 10:50:05.1493261|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from Receiver. 10:50:05.1571831|INFO|LogInfo|2E948502-7B9F-4796-8820-676E66A87F7B AoLog_Selfservice 10:50:05.1594273|INFO|LogInfo|2AD1F867-8869-4B55-9CA1-E67C7417FBBD AoLog_Receiver 10:50:05.1594739|INFO|LogInfo|C4830C11-6944-44A9-9363-03BB6F93000F AoLog_HdxCommon 10:50:05.1594870|INFO|LogInfo|2408cca3-d648-44e9-aab0-12c06c2900de AoLog_AuthManager 10:50:05.1612661|INFO|LogInfo|3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8 AOL_GacsClientService 10:50:05.1686809|INFO|LogInfo|Configuration: Providers: 5 - AoLog_Selfservice (2e948502-7b9f-4796-8820-676e66a87f7b), Level: 16, Keywords: 0xFFFFFFFF - AoLog_Receiver (2ad1f867-8869-4b55-9ca1-e67c7417fbbd), Level: 16, Keywords: 0xFFFFFFFF - AoLog_HdxCommon (c4830c11-6944-44a9-9363-03bb6f93000f), Level: 16, Keywords: 0xFFFFFFFF - AoLog_AuthManager (2408cca3-d648-44e9-aab0-12c06c2900de), Level: 16, Keywords: 0xFFFFFFFF - AOL_GacsClientService (3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8), Level: 16, Keywords: 0xFFFFFFFF Buffer Size: 64KB Min Level: 1 10:50:05.1692908|INFO|LogInfo|Starting ETW listener for real-time event processing... 10:50:05.1756217|INFO|LogInfo|ETW session 'AOTRealTimeSession' started successfully. Handle: 42 10:50:05.1792740|INFO|LogInfo|Enabling 5 ETW providers... 10:50:05.1801714|INFO|LogInfo|Provider 'AoLog_Selfservice' enabled successfully. 10:50:05.1802906|INFO|LogInfo|Provider 'AoLog_Receiver' enabled successfully. 10:50:05.1803509|INFO|LogInfo|Provider 'AoLog_HdxCommon' enabled successfully. 10:50:05.1804198|INFO|LogInfo|Provider 'AoLog_AuthManager' enabled successfully. 10:50:05.1804881|INFO|LogInfo|Provider 'AOL_GacsClientService' enabled successfully. 10:50:05.1829382|INFO|LogInfo|ETW Listener started. 10:50:05.1860695|INFO|LogInfo|Starting event processing... 10:50:05.2024675|INFO|LogInfo|Loaded tracking info with 2 sent folders. 10:50:05.2089310|INFO|LogInfo|Found 2 CTXPreRequisiteInstallLogs- folders 10:50:05.2176661|INFO|LogInfo|Found 3 CTXWorkspaceInstallLogs- folders 10:50:05.2177445|INFO|LogInfo|No new log folders to process. 13:05:01.3258837|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:05:11.8534210|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:05:11.8539741|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:05:21.9844775|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:05:21.9854952|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:05:22.9859589|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:05:22.9864694|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:14:47.5519945|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:35:45.1328059|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:35:55.6653842|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:35:55.6658736|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:36:07.1430740|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:36:07.1432987|ERRO|LogError|Error in event callback: External component has thrown an exception. 14:16:20.3167448|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:577 - Record count 42836 exceeds limit 40000, purging 2836 oldest records 14:16:20.3365907|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:607 - Successfully purged 2836 oldest records to enforce limit of 40000 14:16:20.3366360|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::logMessage::::operator ():69 - Purged 2836 records to enforce storage limit 14:57:17.9068967|ERRO|LogError|Error in event callback: External component has thrown an exception. 17:02:33.7519782|ERRO|LogError|Error in event callback: External component has thrown an exception. ============================================= 06/24/2026 23:00:13 INCIDENT LOG BEGIN ============================================= 23:00:13.0900003|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::SqliteStorageManager:126 - SQLite version: 3.51.0 23:00:13.0909662|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:626 - Initializing SQLite database at: C:\Program Files (x86)\Citrix\Logs\AOTListenerService\CtxLogDatabase.db 23:00:13.0951311|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:650 - SQLite database opened successfully 23:00:13.1166195|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enableWalMode:772 - WAL mode enabled for improved concurrency 23:00:13.1167495|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::createSchema:755 - Optimized database schema created successfully 23:00:13.1197506|INFO|LogInfo|CtxLogFileService::CtxLogPeriodicSyncManager::CtxLogPeriodicSyncManager:72 - Periodic sync manager created with 30 second upload interval 23:00:13.1198016|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::setMaxStoredRecords:338 - Max stored records limit set to 40000 23:00:13.1209751|WARN|LogWarning|CtxLogFileService::CtxLogFileServiceImpl::setSyncEnabled:309 - Cannot start sync - networking not configured 23:00:13.1290794|INFO|LogInfo|=== ETW Trace Listener & ETL File Parser === 23:00:13.1390587|INFO|LogInfo|Reading ctl file C:\Program Files (x86)\Citrix\ICA Client\Receiver\DiagnosticTools\AoTraceProviders.ctl 23:00:13.1401439|INFO|LogInfo|2E948502-7B9F-4796-8820-676E66A87F7B AoLog_Selfservice 23:00:13.1419664|INFO|LogInfo|Starting continuous IPC message listening for Receiver... 23:00:13.1419756|INFO|LogInfo|Starting continuous IPC message listening for SSP... 23:00:13.1419891|INFO|LogInfo|2AD1F867-8869-4B55-9CA1-E67C7417FBBD AoLog_Receiver 23:00:13.1420039|INFO|LogInfo|C4830C11-6944-44A9-9363-03BB6F93000F AoLog_HdxCommon 23:00:13.1420071|INFO|LogInfo|2408cca3-d648-44e9-aab0-12c06c2900de AoLog_AuthManager 23:00:13.1436877|INFO|LogInfo|3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8 AOL_GacsClientService 23:00:13.1481420|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from SSP. 23:00:13.1481420|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from Receiver. 23:00:13.1548439|INFO|LogInfo|Configuration: Providers: 5 - AoLog_Selfservice (2e948502-7b9f-4796-8820-676e66a87f7b), Level: 16, Keywords: 0xFFFFFFFF - AoLog_Receiver (2ad1f867-8869-4b55-9ca1-e67c7417fbbd), Level: 16, Keywords: 0xFFFFFFFF - AoLog_HdxCommon (c4830c11-6944-44a9-9363-03bb6f93000f), Level: 16, Keywords: 0xFFFFFFFF - AoLog_AuthManager (2408cca3-d648-44e9-aab0-12c06c2900de), Level: 16, Keywords: 0xFFFFFFFF - AOL_GacsClientService (3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8), Level: 16, Keywords: 0xFFFFFFFF Buffer Size: 64KB Min Level: 1 23:00:13.1557868|INFO|LogInfo|Starting ETW listener for real-time event processing... 23:00:13.1675883|INFO|LogInfo|ETW session 'AOTRealTimeSession' started successfully. Handle: 22 23:00:13.1724245|INFO|LogInfo|Enabling 5 ETW providers... 23:00:13.1736917|INFO|LogInfo|Provider 'AoLog_Selfservice' enabled successfully. 23:00:13.1738288|INFO|LogInfo|Provider 'AoLog_Receiver' enabled successfully. 23:00:13.1738876|INFO|LogInfo|Provider 'AoLog_HdxCommon' enabled successfully. 23:00:13.1739654|INFO|LogInfo|Provider 'AoLog_AuthManager' enabled successfully. 23:00:13.1740394|INFO|LogInfo|Provider 'AOL_GacsClientService' enabled successfully. 23:00:13.1784448|INFO|LogInfo|ETW Listener started. 23:00:13.1832865|INFO|LogInfo|Starting event processing... 23:00:13.2131226|INFO|LogInfo|Loaded tracking info with 2 sent folders. 23:00:13.2248836|INFO|LogInfo|Found 2 CTXPreRequisiteInstallLogs- folders 23:00:13.2407369|INFO|LogInfo|Found 3 CTXWorkspaceInstallLogs- folders 23:00:13.2408492|INFO|LogInfo|No new log folders to process. ============================================= 06/25/2026 09:12:15 INCIDENT LOG BEGIN ============================================= 09:12:15.0647407|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::SqliteStorageManager:126 - SQLite version: 3.51.0 09:12:15.0652709|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:626 - Initializing SQLite database at: C:\Program Files (x86)\Citrix\Logs\AOTListenerService\CtxLogDatabase.db 09:12:15.0688314|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:650 - SQLite database opened successfully 09:12:15.0861224|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enableWalMode:772 - WAL mode enabled for improved concurrency 09:12:15.0862145|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::createSchema:755 - Optimized database schema created successfully 09:12:15.0886426|INFO|LogInfo|CtxLogFileService::CtxLogPeriodicSyncManager::CtxLogPeriodicSyncManager:72 - Periodic sync manager created with 30 second upload interval 09:12:15.0886814|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::setMaxStoredRecords:338 - Max stored records limit set to 40000 09:12:15.0893644|WARN|LogWarning|CtxLogFileService::CtxLogFileServiceImpl::setSyncEnabled:309 - Cannot start sync - networking not configured 09:12:15.0963406|INFO|LogInfo|=== ETW Trace Listener & ETL File Parser === 09:12:15.1034505|INFO|LogInfo|Starting continuous IPC message listening for SSP... 09:12:15.1034488|INFO|LogInfo|Starting continuous IPC message listening for Receiver... 09:12:15.1042895|INFO|LogInfo|Reading ctl file C:\Program Files (x86)\Citrix\ICA Client\Receiver\DiagnosticTools\AoTraceProviders.ctl 09:12:15.1050839|INFO|LogInfo|2E948502-7B9F-4796-8820-676E66A87F7B AoLog_Selfservice 09:12:15.1065574|INFO|LogInfo|2AD1F867-8869-4B55-9CA1-E67C7417FBBD AoLog_Receiver 09:12:15.1065811|INFO|LogInfo|C4830C11-6944-44A9-9363-03BB6F93000F AoLog_HdxCommon 09:12:15.1065841|INFO|LogInfo|2408cca3-d648-44e9-aab0-12c06c2900de AoLog_AuthManager 09:12:15.1079800|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from Receiver. 09:12:15.1079803|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from SSP. 09:12:15.1082176|INFO|LogInfo|3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8 AOL_GacsClientService 09:12:15.1156860|INFO|LogInfo|Configuration: Providers: 5 - AoLog_Selfservice (2e948502-7b9f-4796-8820-676e66a87f7b), Level: 16, Keywords: 0xFFFFFFFF - AoLog_Receiver (2ad1f867-8869-4b55-9ca1-e67c7417fbbd), Level: 16, Keywords: 0xFFFFFFFF - AoLog_HdxCommon (c4830c11-6944-44a9-9363-03bb6f93000f), Level: 16, Keywords: 0xFFFFFFFF - AoLog_AuthManager (2408cca3-d648-44e9-aab0-12c06c2900de), Level: 16, Keywords: 0xFFFFFFFF - AOL_GacsClientService (3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8), Level: 16, Keywords: 0xFFFFFFFF Buffer Size: 64KB Min Level: 1 09:12:15.1163784|INFO|LogInfo|Starting ETW listener for real-time event processing... 09:12:15.1256457|INFO|LogInfo|ETW session 'AOTRealTimeSession' started successfully. Handle: 42 09:12:15.1291142|INFO|LogInfo|Enabling 5 ETW providers... 09:12:15.1301132|INFO|LogInfo|Provider 'AoLog_Selfservice' enabled successfully. 09:12:15.1302140|INFO|LogInfo|Provider 'AoLog_Receiver' enabled successfully. 09:12:15.1302527|INFO|LogInfo|Provider 'AoLog_HdxCommon' enabled successfully. 09:12:15.1303070|INFO|LogInfo|Provider 'AoLog_AuthManager' enabled successfully. 09:12:15.1303722|INFO|LogInfo|Provider 'AOL_GacsClientService' enabled successfully. 09:12:15.1329954|INFO|LogInfo|ETW Listener started. 09:12:15.1373854|INFO|LogInfo|Starting event processing... 09:12:15.1701011|INFO|LogInfo|Loaded tracking info with 2 sent folders. 09:12:15.1789539|INFO|LogInfo|Found 2 CTXPreRequisiteInstallLogs- folders 09:12:15.1910603|INFO|LogInfo|Found 3 CTXWorkspaceInstallLogs- folders 09:12:15.1911558|INFO|LogInfo|No new log folders to process. 11:30:16.1710777|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:577 - Record count 41391 exceeds limit 40000, purging 1391 oldest records 11:30:16.1832572|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:607 - Successfully purged 1391 oldest records to enforce limit of 40000 11:30:16.1832815|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::logMessage::::operator ():69 - Purged 1391 records to enforce storage limit 14:34:21.1412883|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:577 - Record count 41000 exceeds limit 40000, purging 1000 oldest records 14:34:21.1520293|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:607 - Successfully purged 1000 oldest records to enforce limit of 40000 14:34:21.1520744|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::logMessage::::operator ():69 - Purged 1000 records to enforce storage limit ============================================= 06/26/2026 08:56:22 INCIDENT LOG BEGIN ============================================= 08:56:22.0806722|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::SqliteStorageManager:126 - SQLite version: 3.51.0 08:56:22.0811475|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:626 - Initializing SQLite database at: C:\Program Files (x86)\Citrix\Logs\AOTListenerService\CtxLogDatabase.db 08:56:22.0866039|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:650 - SQLite database opened successfully 08:56:22.1213620|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enableWalMode:772 - WAL mode enabled for improved concurrency 08:56:22.1214974|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::createSchema:755 - Optimized database schema created successfully 08:56:22.1236278|INFO|LogInfo|CtxLogFileService::CtxLogPeriodicSyncManager::CtxLogPeriodicSyncManager:72 - Periodic sync manager created with 30 second upload interval 08:56:22.1236553|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::setMaxStoredRecords:338 - Max stored records limit set to 40000 08:56:22.1241011|WARN|LogWarning|CtxLogFileService::CtxLogFileServiceImpl::setSyncEnabled:309 - Cannot start sync - networking not configured 08:56:22.1271307|INFO|LogInfo|=== ETW Trace Listener & ETL File Parser === 08:56:22.1337070|INFO|LogInfo|Starting continuous IPC message listening for Receiver... 08:56:22.1337213|INFO|LogInfo|Starting continuous IPC message listening for SSP... 08:56:22.1345083|INFO|LogInfo|Reading ctl file C:\Program Files (x86)\Citrix\ICA Client\Receiver\DiagnosticTools\AoTraceProviders.ctl 08:56:22.1386261|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from SSP. 08:56:22.1386263|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from Receiver. 08:56:22.1441915|INFO|LogInfo|2E948502-7B9F-4796-8820-676E66A87F7B AoLog_Selfservice 08:56:22.1458993|INFO|LogInfo|2AD1F867-8869-4B55-9CA1-E67C7417FBBD AoLog_Receiver 08:56:22.1459255|INFO|LogInfo|C4830C11-6944-44A9-9363-03BB6F93000F AoLog_HdxCommon 08:56:22.1459307|INFO|LogInfo|2408cca3-d648-44e9-aab0-12c06c2900de AoLog_AuthManager 08:56:22.1472743|INFO|LogInfo|3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8 AOL_GacsClientService 08:56:22.1538939|INFO|LogInfo|Configuration: Providers: 5 - AoLog_Selfservice (2e948502-7b9f-4796-8820-676e66a87f7b), Level: 16, Keywords: 0xFFFFFFFF - AoLog_Receiver (2ad1f867-8869-4b55-9ca1-e67c7417fbbd), Level: 16, Keywords: 0xFFFFFFFF - AoLog_HdxCommon (c4830c11-6944-44a9-9363-03bb6f93000f), Level: 16, Keywords: 0xFFFFFFFF - AoLog_AuthManager (2408cca3-d648-44e9-aab0-12c06c2900de), Level: 16, Keywords: 0xFFFFFFFF - AOL_GacsClientService (3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8), Level: 16, Keywords: 0xFFFFFFFF Buffer Size: 64KB Min Level: 1 08:56:22.1548022|INFO|LogInfo|Starting ETW listener for real-time event processing... 08:56:22.1630672|INFO|LogInfo|ETW session 'AOTRealTimeSession' started successfully. Handle: 42 08:56:22.1668384|INFO|LogInfo|Enabling 5 ETW providers... 08:56:22.1677835|INFO|LogInfo|Provider 'AoLog_Selfservice' enabled successfully. 08:56:22.1679044|INFO|LogInfo|Provider 'AoLog_Receiver' enabled successfully. 08:56:22.1679551|INFO|LogInfo|Provider 'AoLog_HdxCommon' enabled successfully. 08:56:22.1680174|INFO|LogInfo|Provider 'AoLog_AuthManager' enabled successfully. 08:56:22.1680769|INFO|LogInfo|Provider 'AOL_GacsClientService' enabled successfully. 08:56:22.1710093|INFO|LogInfo|ETW Listener started. 08:56:22.1743170|INFO|LogInfo|Starting event processing... 08:56:22.1929471|INFO|LogInfo|Loaded tracking info with 2 sent folders. 08:56:22.1978051|INFO|LogInfo|Found 2 CTXPreRequisiteInstallLogs- folders 08:56:22.2059544|INFO|LogInfo|Found 3 CTXWorkspaceInstallLogs- folders 08:56:22.2060092|INFO|LogInfo|No new log folders to process. 13:10:05.4674520|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:577 - Record count 41674 exceeds limit 40000, purging 1674 oldest records 13:10:05.4862062|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:607 - Successfully purged 1674 oldest records to enforce limit of 40000 13:10:05.4862451|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::logMessage::::operator ():69 - Purged 1674 records to enforce storage limit ============================================= 06/27/2026 11:22:56 INCIDENT LOG BEGIN ============================================= 11:22:57.5069039|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::SqliteStorageManager:126 - SQLite version: 3.51.0 11:22:57.5077600|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:626 - Initializing SQLite database at: C:\Program Files (x86)\Citrix\Logs\AOTListenerService\CtxLogDatabase.db 11:22:57.5158117|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:650 - SQLite database opened successfully 11:22:57.5698076|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enableWalMode:772 - WAL mode enabled for improved concurrency 11:22:57.5700804|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::createSchema:755 - Optimized database schema created successfully 11:22:57.5758481|INFO|LogInfo|CtxLogFileService::CtxLogPeriodicSyncManager::CtxLogPeriodicSyncManager:72 - Periodic sync manager created with 30 second upload interval 11:22:57.5759138|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::setMaxStoredRecords:338 - Max stored records limit set to 40000 11:22:57.5767913|WARN|LogWarning|CtxLogFileService::CtxLogFileServiceImpl::setSyncEnabled:309 - Cannot start sync - networking not configured 11:22:57.6156111|INFO|LogInfo|=== ETW Trace Listener & ETL File Parser === 11:22:57.6301614|INFO|LogInfo|Starting continuous IPC message listening for Receiver... 11:22:57.6302678|INFO|LogInfo|Starting continuous IPC message listening for SSP... 11:22:57.6341541|INFO|LogInfo|Reading ctl file C:\Program Files (x86)\Citrix\ICA Client\Receiver\DiagnosticTools\AoTraceProviders.ctl 11:22:57.6460200|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from Receiver. 11:22:57.6460255|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from SSP. 11:22:57.6585140|INFO|LogInfo|2E948502-7B9F-4796-8820-676E66A87F7B AoLog_Selfservice 11:22:57.6623443|INFO|LogInfo|2AD1F867-8869-4B55-9CA1-E67C7417FBBD AoLog_Receiver 11:22:57.6623819|INFO|LogInfo|C4830C11-6944-44A9-9363-03BB6F93000F AoLog_HdxCommon 11:22:57.6623868|INFO|LogInfo|2408cca3-d648-44e9-aab0-12c06c2900de AoLog_AuthManager 11:22:57.6652564|INFO|LogInfo|3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8 AOL_GacsClientService 11:22:57.6830159|INFO|LogInfo|Configuration: Providers: 5 - AoLog_Selfservice (2e948502-7b9f-4796-8820-676e66a87f7b), Level: 16, Keywords: 0xFFFFFFFF - AoLog_Receiver (2ad1f867-8869-4b55-9ca1-e67c7417fbbd), Level: 16, Keywords: 0xFFFFFFFF - AoLog_HdxCommon (c4830c11-6944-44a9-9363-03bb6f93000f), Level: 16, Keywords: 0xFFFFFFFF - AoLog_AuthManager (2408cca3-d648-44e9-aab0-12c06c2900de), Level: 16, Keywords: 0xFFFFFFFF - AOL_GacsClientService (3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8), Level: 16, Keywords: 0xFFFFFFFF Buffer Size: 64KB Min Level: 1 11:22:57.6852750|INFO|LogInfo|Starting ETW listener for real-time event processing... 11:22:57.7032233|INFO|LogInfo|Stopped existing ETW session. 11:22:57.7067284|INFO|LogInfo|ETW Listener started. 11:22:57.7832512|INFO|LogInfo|Loaded tracking info with 2 sent folders. 11:22:57.8026957|INFO|LogInfo|Found 2 CTXPreRequisiteInstallLogs- folders 11:22:57.8308211|INFO|LogInfo|Found 3 CTXWorkspaceInstallLogs- folders 11:22:57.8309641|INFO|LogInfo|No new log folders to process. 11:22:58.2430702|INFO|LogInfo|ETW session 'AOTRealTimeSession' started successfully. Handle: 42 11:22:58.2510632|INFO|LogInfo|Enabling 5 ETW providers... 11:22:58.2523973|INFO|LogInfo|Provider 'AoLog_Selfservice' enabled successfully. 11:22:58.2546435|INFO|LogInfo|Provider 'AoLog_Receiver' enabled successfully. 11:22:58.2548383|INFO|LogInfo|Provider 'AoLog_HdxCommon' enabled successfully. 11:22:58.2549654|INFO|LogInfo|Provider 'AoLog_AuthManager' enabled successfully. 11:22:58.2551034|INFO|LogInfo|Provider 'AOL_GacsClientService' enabled successfully. 11:22:58.2751928|INFO|LogInfo|Starting event processing... ============================================= 06/27/2026 11:28:35 INCIDENT LOG BEGIN ============================================= 11:28:35.1556721|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::SqliteStorageManager:126 - SQLite version: 3.51.0 11:28:35.1561443|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:626 - Initializing SQLite database at: C:\Program Files (x86)\Citrix\Logs\AOTListenerService\CtxLogDatabase.db 11:28:35.1589730|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:650 - SQLite database opened successfully 11:28:35.1916176|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enableWalMode:772 - WAL mode enabled for improved concurrency 11:28:35.1919588|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::createSchema:755 - Optimized database schema created successfully 11:28:35.1959917|INFO|LogInfo|CtxLogFileService::CtxLogPeriodicSyncManager::CtxLogPeriodicSyncManager:72 - Periodic sync manager created with 30 second upload interval 11:28:35.1960538|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::setMaxStoredRecords:338 - Max stored records limit set to 40000 11:28:35.1963760|WARN|LogWarning|CtxLogFileService::CtxLogFileServiceImpl::setSyncEnabled:309 - Cannot start sync - networking not configured 11:28:35.2011936|INFO|LogInfo|=== ETW Trace Listener & ETL File Parser === 11:28:35.2229066|INFO|LogInfo|Starting continuous IPC message listening for Receiver... 11:28:35.2229123|INFO|LogInfo|Starting continuous IPC message listening for SSP... 11:28:35.2282139|INFO|LogInfo|Reading ctl file C:\Program Files (x86)\Citrix\ICA Client\Receiver\DiagnosticTools\AoTraceProviders.ctl 11:28:35.2325827|INFO|LogInfo|2E948502-7B9F-4796-8820-676E66A87F7B AoLog_Selfservice 11:28:35.2339299|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from SSP. 11:28:35.2339445|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from Receiver. 11:28:35.2359167|INFO|LogInfo|2AD1F867-8869-4B55-9CA1-E67C7417FBBD AoLog_Receiver 11:28:35.2359448|INFO|LogInfo|C4830C11-6944-44A9-9363-03BB6F93000F AoLog_HdxCommon 11:28:35.2360437|INFO|LogInfo|2408cca3-d648-44e9-aab0-12c06c2900de AoLog_AuthManager 11:28:35.2390288|INFO|LogInfo|3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8 AOL_GacsClientService 11:28:35.2538199|INFO|LogInfo|Configuration: Providers: 5 - AoLog_Selfservice (2e948502-7b9f-4796-8820-676e66a87f7b), Level: 16, Keywords: 0xFFFFFFFF - AoLog_Receiver (2ad1f867-8869-4b55-9ca1-e67c7417fbbd), Level: 16, Keywords: 0xFFFFFFFF - AoLog_HdxCommon (c4830c11-6944-44a9-9363-03bb6f93000f), Level: 16, Keywords: 0xFFFFFFFF - AoLog_AuthManager (2408cca3-d648-44e9-aab0-12c06c2900de), Level: 16, Keywords: 0xFFFFFFFF - AOL_GacsClientService (3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8), Level: 16, Keywords: 0xFFFFFFFF Buffer Size: 64KB Min Level: 1 11:28:35.2558543|INFO|LogInfo|Starting ETW listener for real-time event processing... 11:28:35.2649161|INFO|LogInfo|Stopped existing ETW session. 11:28:35.2684083|INFO|LogInfo|ETW Listener started. 11:28:35.3004021|INFO|LogInfo|Loaded tracking info with 2 sent folders. 11:28:35.3155970|INFO|LogInfo|Found 3 CTXPreRequisiteInstallLogs- folders 11:28:35.3347110|INFO|LogInfo|Found 4 CTXWorkspaceInstallLogs- folders 11:28:35.3512603|INFO|LogInfo|Found 1 running CWAInstaller process(es) 11:28:35.3512852|INFO|LogInfo|CWAInstaller process is running, waiting for it to exit... 11:28:35.3721277|INFO|LogInfo|Found 1 running CWAInstaller process(es) 11:28:35.7770929|INFO|LogInfo|ETW session 'AOTRealTimeSession' started successfully. Handle: 42 11:28:35.7830877|INFO|LogInfo|Enabling 5 ETW providers... 11:28:35.7843773|INFO|LogInfo|Provider 'AoLog_Selfservice' enabled successfully. 11:28:35.7845393|INFO|LogInfo|Provider 'AoLog_Receiver' enabled successfully. 11:28:35.7846588|INFO|LogInfo|Provider 'AoLog_HdxCommon' enabled successfully. 11:28:35.7847813|INFO|LogInfo|Provider 'AoLog_AuthManager' enabled successfully. 11:28:35.7848999|INFO|LogInfo|Provider 'AOL_GacsClientService' enabled successfully. 11:28:35.7990898|INFO|LogInfo|Starting event processing... 11:29:05.5306126|INFO|LogInfo|Found 1 running CWAInstaller process(es) 11:29:35.6054035|INFO|LogInfo|Found 1 running CWAInstaller process(es) 11:30:05.6409372|INFO|LogInfo|Found 1 running CWAInstaller process(es) 11:30:35.6646717|INFO|LogInfo|Found 1 running CWAInstaller process(es) 11:31:05.6891553|INFO|LogInfo|Found 1 running CWAInstaller process(es) 11:31:35.7148675|INFO|LogInfo|Found 1 running CWAInstaller process(es) 11:32:05.7870274|INFO|LogInfo|Found 1 running CWAInstaller process(es) 11:32:35.8071152|INFO|LogInfo|Found 1 running CWAInstaller process(es) 11:33:05.8285798|INFO|LogInfo|No CWAInstaller process detected, proceeding with file read... 11:33:05.8297691|INFO|LogInfo|Processing folder: CTXPreRequisiteInstallLogs-20260627-112347 11:33:05.8319793|INFO|LogInfo|Processing log file: PreRequisiteInstaller-20260627-112347.log 11:33:06.0545614|INFO|LogInfo|Updated tracking file with folder: CTXPreRequisiteInstallLogs-20260627-112347 11:33:06.0548301|INFO|LogInfo|Processing folder: CTXWorkspaceInstallLogs-20260627-112359 11:33:06.0554948|INFO|LogInfo|Processing log file: CWAInstaller-20260627-112359.log 11:33:06.2908701|INFO|LogInfo|Updated tracking file with folder: CTXWorkspaceInstallLogs-20260627-112359 ============================================= 06/28/2026 17:17:48 INCIDENT LOG BEGIN ============================================= 17:17:48.1227205|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::SqliteStorageManager:126 - SQLite version: 3.51.0 17:17:48.1232788|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:626 - Initializing SQLite database at: C:\Program Files (x86)\Citrix\Logs\AOTListenerService\CtxLogDatabase.db 17:17:48.1289195|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:650 - SQLite database opened successfully 17:17:48.1601533|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enableWalMode:772 - WAL mode enabled for improved concurrency 17:17:48.1602999|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::createSchema:755 - Optimized database schema created successfully 17:17:48.1628039|INFO|LogInfo|CtxLogFileService::CtxLogPeriodicSyncManager::CtxLogPeriodicSyncManager:72 - Periodic sync manager created with 30 second upload interval 17:17:48.1628440|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::setMaxStoredRecords:338 - Max stored records limit set to 40000 17:17:48.1633402|WARN|LogWarning|CtxLogFileService::CtxLogFileServiceImpl::setSyncEnabled:309 - Cannot start sync - networking not configured 17:17:48.1728670|INFO|LogInfo|=== ETW Trace Listener & ETL File Parser === 17:17:48.1870758|INFO|LogInfo|Reading ctl file C:\Program Files (x86)\Citrix\ICA Client\Receiver\DiagnosticTools\AoTraceProviders.ctl 17:17:48.1871375|INFO|LogInfo|Starting continuous IPC message listening for SSP... 17:17:48.1872384|INFO|LogInfo|Starting continuous IPC message listening for Receiver... 17:17:48.1933816|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from SSP. 17:17:48.1933816|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from Receiver. 17:17:48.1998111|INFO|LogInfo|2E948502-7B9F-4796-8820-676E66A87F7B AoLog_Selfservice 17:17:48.2014283|INFO|LogInfo|2AD1F867-8869-4B55-9CA1-E67C7417FBBD AoLog_Receiver 17:17:48.2014481|INFO|LogInfo|C4830C11-6944-44A9-9363-03BB6F93000F AoLog_HdxCommon 17:17:48.2014508|INFO|LogInfo|2408cca3-d648-44e9-aab0-12c06c2900de AoLog_AuthManager 17:17:48.2027627|INFO|LogInfo|3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8 AOL_GacsClientService 17:17:48.2106591|INFO|LogInfo|Configuration: Providers: 5 - AoLog_Selfservice (2e948502-7b9f-4796-8820-676e66a87f7b), Level: 16, Keywords: 0xFFFFFFFF - AoLog_Receiver (2ad1f867-8869-4b55-9ca1-e67c7417fbbd), Level: 16, Keywords: 0xFFFFFFFF - AoLog_HdxCommon (c4830c11-6944-44a9-9363-03bb6f93000f), Level: 16, Keywords: 0xFFFFFFFF - AoLog_AuthManager (2408cca3-d648-44e9-aab0-12c06c2900de), Level: 16, Keywords: 0xFFFFFFFF - AOL_GacsClientService (3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8), Level: 16, Keywords: 0xFFFFFFFF Buffer Size: 64KB Min Level: 1 17:17:48.2114480|INFO|LogInfo|Starting ETW listener for real-time event processing... 17:17:48.2241702|INFO|LogInfo|ETW session 'AOTRealTimeSession' started successfully. Handle: 46 17:17:48.2269666|INFO|LogInfo|Enabling 5 ETW providers... 17:17:48.2277880|INFO|LogInfo|Provider 'AoLog_Selfservice' enabled successfully. 17:17:48.2279038|INFO|LogInfo|Provider 'AoLog_Receiver' enabled successfully. 17:17:48.2279520|INFO|LogInfo|Provider 'AoLog_HdxCommon' enabled successfully. 17:17:48.2280180|INFO|LogInfo|Provider 'AoLog_AuthManager' enabled successfully. 17:17:48.2281326|INFO|LogInfo|Provider 'AOL_GacsClientService' enabled successfully. 17:17:48.2310852|INFO|LogInfo|ETW Listener started. 17:17:48.2384229|INFO|LogInfo|Starting event processing... 17:17:48.2634427|INFO|LogInfo|Loaded tracking info with 2 sent folders. 17:17:48.2769465|INFO|LogInfo|Found 3 CTXPreRequisiteInstallLogs- folders 17:17:48.2911725|INFO|LogInfo|Found 4 CTXWorkspaceInstallLogs- folders 17:17:48.2912704|INFO|LogInfo|No new log folders to process. ============================================= 06/29/2026 14:46:31 INCIDENT LOG BEGIN ============================================= 14:46:31.0662332|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::SqliteStorageManager:126 - SQLite version: 3.51.0 14:46:31.0668307|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:626 - Initializing SQLite database at: C:\Program Files (x86)\Citrix\Logs\AOTListenerService\CtxLogDatabase.db 14:46:31.0713797|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:650 - SQLite database opened successfully 14:46:31.0842011|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enableWalMode:772 - WAL mode enabled for improved concurrency 14:46:31.0843210|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::createSchema:755 - Optimized database schema created successfully 14:46:31.0875864|INFO|LogInfo|CtxLogFileService::CtxLogPeriodicSyncManager::CtxLogPeriodicSyncManager:72 - Periodic sync manager created with 30 second upload interval 14:46:31.0876276|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::setMaxStoredRecords:338 - Max stored records limit set to 40000 14:46:31.0882568|WARN|LogWarning|CtxLogFileService::CtxLogFileServiceImpl::setSyncEnabled:309 - Cannot start sync - networking not configured 14:46:31.0913939|INFO|LogInfo|=== ETW Trace Listener & ETL File Parser === 14:46:31.0994546|INFO|LogInfo|Starting continuous IPC message listening for Receiver... 14:46:31.0994625|INFO|LogInfo|Starting continuous IPC message listening for SSP... 14:46:31.1006340|INFO|LogInfo|Reading ctl file C:\Program Files (x86)\Citrix\ICA Client\Receiver\DiagnosticTools\AoTraceProviders.ctl 14:46:31.1016556|INFO|LogInfo|2E948502-7B9F-4796-8820-676E66A87F7B AoLog_Selfservice 14:46:31.1032769|INFO|LogInfo|2AD1F867-8869-4B55-9CA1-E67C7417FBBD AoLog_Receiver 14:46:31.1033074|INFO|LogInfo|C4830C11-6944-44A9-9363-03BB6F93000F AoLog_HdxCommon 14:46:31.1033120|INFO|LogInfo|2408cca3-d648-44e9-aab0-12c06c2900de AoLog_AuthManager 14:46:31.1046805|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from SSP. 14:46:31.1046805|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from Receiver. 14:46:31.1047582|INFO|LogInfo|3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8 AOL_GacsClientService 14:46:31.1132148|INFO|LogInfo|Configuration: Providers: 5 - AoLog_Selfservice (2e948502-7b9f-4796-8820-676e66a87f7b), Level: 16, Keywords: 0xFFFFFFFF - AoLog_Receiver (2ad1f867-8869-4b55-9ca1-e67c7417fbbd), Level: 16, Keywords: 0xFFFFFFFF - AoLog_HdxCommon (c4830c11-6944-44a9-9363-03bb6f93000f), Level: 16, Keywords: 0xFFFFFFFF - AoLog_AuthManager (2408cca3-d648-44e9-aab0-12c06c2900de), Level: 16, Keywords: 0xFFFFFFFF - AOL_GacsClientService (3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8), Level: 16, Keywords: 0xFFFFFFFF Buffer Size: 64KB Min Level: 1 14:46:31.1140716|INFO|LogInfo|Starting ETW listener for real-time event processing... 14:46:31.1237577|INFO|LogInfo|ETW session 'AOTRealTimeSession' started successfully. Handle: 42 14:46:31.1283867|INFO|LogInfo|Enabling 5 ETW providers... 14:46:31.1293250|INFO|LogInfo|Provider 'AoLog_Selfservice' enabled successfully. 14:46:31.1294419|INFO|LogInfo|Provider 'AoLog_Receiver' enabled successfully. 14:46:31.1294908|INFO|LogInfo|Provider 'AoLog_HdxCommon' enabled successfully. 14:46:31.1295623|INFO|LogInfo|Provider 'AoLog_AuthManager' enabled successfully. 14:46:31.1296224|INFO|LogInfo|Provider 'AOL_GacsClientService' enabled successfully. 14:46:31.1328128|INFO|LogInfo|ETW Listener started. 14:46:31.1376022|INFO|LogInfo|Starting event processing... 14:46:31.1673692|INFO|LogInfo|Loaded tracking info with 2 sent folders. 14:46:31.1765774|INFO|LogInfo|Found 3 CTXPreRequisiteInstallLogs- folders 14:46:31.1888571|INFO|LogInfo|Found 4 CTXWorkspaceInstallLogs- folders 14:46:31.1889619|INFO|LogInfo|No new log folders to process. ============================================= 07/03/2026 14:13:28 INCIDENT LOG BEGIN ============================================= 14:13:28.1839353|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::SqliteStorageManager:126 - SQLite version: 3.51.0 14:13:28.1848903|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:626 - Initializing SQLite database at: C:\Program Files (x86)\Citrix\Logs\AOTListenerService\CtxLogDatabase.db 14:13:28.1943988|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:650 - SQLite database opened successfully 14:13:28.2617611|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enableWalMode:772 - WAL mode enabled for improved concurrency 14:13:28.2619901|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::createSchema:755 - Optimized database schema created successfully 14:13:28.2668666|INFO|LogInfo|CtxLogFileService::CtxLogPeriodicSyncManager::CtxLogPeriodicSyncManager:72 - Periodic sync manager created with 30 second upload interval 14:13:28.2669277|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::setMaxStoredRecords:338 - Max stored records limit set to 40000 14:13:28.2676674|WARN|LogWarning|CtxLogFileService::CtxLogFileServiceImpl::setSyncEnabled:309 - Cannot start sync - networking not configured 14:13:28.2744568|INFO|LogInfo|=== ETW Trace Listener & ETL File Parser === 14:13:28.2910166|INFO|LogInfo|Starting continuous IPC message listening for Receiver... 14:13:28.2910422|INFO|LogInfo|Starting continuous IPC message listening for SSP... 14:13:28.2926430|INFO|LogInfo|Reading ctl file C:\Program Files (x86)\Citrix\ICA Client\Receiver\DiagnosticTools\AoTraceProviders.ctl 14:13:28.3027785|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from SSP. 14:13:28.3027852|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from Receiver. 14:13:28.3168464|INFO|LogInfo|2E948502-7B9F-4796-8820-676E66A87F7B AoLog_Selfservice 14:13:28.3210818|INFO|LogInfo|2AD1F867-8869-4B55-9CA1-E67C7417FBBD AoLog_Receiver 14:13:28.3211291|INFO|LogInfo|C4830C11-6944-44A9-9363-03BB6F93000F AoLog_HdxCommon 14:13:28.3211379|INFO|LogInfo|2408cca3-d648-44e9-aab0-12c06c2900de AoLog_AuthManager 14:13:28.3239522|INFO|LogInfo|3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8 AOL_GacsClientService 14:13:28.3417596|INFO|LogInfo|Configuration: Providers: 5 - AoLog_Selfservice (2e948502-7b9f-4796-8820-676e66a87f7b), Level: 16, Keywords: 0xFFFFFFFF - AoLog_Receiver (2ad1f867-8869-4b55-9ca1-e67c7417fbbd), Level: 16, Keywords: 0xFFFFFFFF - AoLog_HdxCommon (c4830c11-6944-44a9-9363-03bb6f93000f), Level: 16, Keywords: 0xFFFFFFFF - AoLog_AuthManager (2408cca3-d648-44e9-aab0-12c06c2900de), Level: 16, Keywords: 0xFFFFFFFF - AOL_GacsClientService (3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8), Level: 16, Keywords: 0xFFFFFFFF Buffer Size: 64KB Min Level: 1 14:13:28.3433689|INFO|LogInfo|Starting ETW listener for real-time event processing... 14:13:28.3651947|INFO|LogInfo|ETW session 'AOTRealTimeSession' started successfully. Handle: 41 14:13:28.3724249|INFO|LogInfo|Enabling 5 ETW providers... 14:13:28.3743514|INFO|LogInfo|Provider 'AoLog_Selfservice' enabled successfully. 14:13:28.3745790|INFO|LogInfo|Provider 'AoLog_Receiver' enabled successfully. 14:13:28.3746712|INFO|LogInfo|Provider 'AoLog_HdxCommon' enabled successfully. 14:13:28.3747953|INFO|LogInfo|Provider 'AoLog_AuthManager' enabled successfully. 14:13:28.3749120|INFO|LogInfo|Provider 'AOL_GacsClientService' enabled successfully. 14:13:28.3811064|INFO|LogInfo|ETW Listener started. 14:13:28.3932784|INFO|LogInfo|Starting event processing... 14:13:28.4274577|INFO|LogInfo|Loaded tracking info with 2 sent folders. 14:13:28.4472875|INFO|LogInfo|Found 3 CTXPreRequisiteInstallLogs- folders 14:13:28.4746757|INFO|LogInfo|Found 4 CTXWorkspaceInstallLogs- folders 14:13:28.4748686|INFO|LogInfo|No new log folders to process. ============================================= 07/03/2026 17:01:08 INCIDENT LOG BEGIN ============================================= 17:01:08.0739022|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::SqliteStorageManager:126 - SQLite version: 3.51.0 17:01:08.0744765|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:626 - Initializing SQLite database at: C:\Program Files (x86)\Citrix\Logs\AOTListenerService\CtxLogDatabase.db 17:01:08.0805284|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:650 - SQLite database opened successfully 17:01:08.1195666|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enableWalMode:772 - WAL mode enabled for improved concurrency 17:01:08.1196776|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::createSchema:755 - Optimized database schema created successfully 17:01:08.1225660|INFO|LogInfo|CtxLogFileService::CtxLogPeriodicSyncManager::CtxLogPeriodicSyncManager:72 - Periodic sync manager created with 30 second upload interval 17:01:08.1225987|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::setMaxStoredRecords:338 - Max stored records limit set to 40000 17:01:08.1229776|WARN|LogWarning|CtxLogFileService::CtxLogFileServiceImpl::setSyncEnabled:309 - Cannot start sync - networking not configured 17:01:08.1269339|INFO|LogInfo|=== ETW Trace Listener & ETL File Parser === 17:01:08.1363086|INFO|LogInfo|Reading ctl file C:\Program Files (x86)\Citrix\ICA Client\Receiver\DiagnosticTools\AoTraceProviders.ctl 17:01:08.1364138|INFO|LogInfo|Starting continuous IPC message listening for Receiver... 17:01:08.1364215|INFO|LogInfo|Starting continuous IPC message listening for SSP... 17:01:08.1422873|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from Receiver. 17:01:08.1422873|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from SSP. 17:01:08.1497477|INFO|LogInfo|2E948502-7B9F-4796-8820-676E66A87F7B AoLog_Selfservice 17:01:08.1513819|INFO|LogInfo|2AD1F867-8869-4B55-9CA1-E67C7417FBBD AoLog_Receiver 17:01:08.1514028|INFO|LogInfo|C4830C11-6944-44A9-9363-03BB6F93000F AoLog_HdxCommon 17:01:08.1514052|INFO|LogInfo|2408cca3-d648-44e9-aab0-12c06c2900de AoLog_AuthManager 17:01:08.1527521|INFO|LogInfo|3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8 AOL_GacsClientService 17:01:08.1609145|INFO|LogInfo|Configuration: Providers: 5 - AoLog_Selfservice (2e948502-7b9f-4796-8820-676e66a87f7b), Level: 16, Keywords: 0xFFFFFFFF - AoLog_Receiver (2ad1f867-8869-4b55-9ca1-e67c7417fbbd), Level: 16, Keywords: 0xFFFFFFFF - AoLog_HdxCommon (c4830c11-6944-44a9-9363-03bb6f93000f), Level: 16, Keywords: 0xFFFFFFFF - AoLog_AuthManager (2408cca3-d648-44e9-aab0-12c06c2900de), Level: 16, Keywords: 0xFFFFFFFF - AOL_GacsClientService (3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8), Level: 16, Keywords: 0xFFFFFFFF Buffer Size: 64KB Min Level: 1 17:01:08.1616276|INFO|LogInfo|Starting ETW listener for real-time event processing... 17:01:08.1725140|INFO|LogInfo|ETW session 'AOTRealTimeSession' started successfully. Handle: 42 17:01:08.1759896|INFO|LogInfo|Enabling 5 ETW providers... 17:01:08.1770096|INFO|LogInfo|Provider 'AoLog_Selfservice' enabled successfully. 17:01:08.1771341|INFO|LogInfo|Provider 'AoLog_Receiver' enabled successfully. 17:01:08.1771814|INFO|LogInfo|Provider 'AoLog_HdxCommon' enabled successfully. 17:01:08.1772451|INFO|LogInfo|Provider 'AoLog_AuthManager' enabled successfully. 17:01:08.1773021|INFO|LogInfo|Provider 'AOL_GacsClientService' enabled successfully. 17:01:08.1803327|INFO|LogInfo|ETW Listener started. 17:01:08.1837847|INFO|LogInfo|Starting event processing... 17:01:08.2205731|INFO|LogInfo|Loaded tracking info with 2 sent folders. 17:01:08.2301196|INFO|LogInfo|Found 3 CTXPreRequisiteInstallLogs- folders 17:01:08.2425287|INFO|LogInfo|Found 4 CTXWorkspaceInstallLogs- folders 17:01:08.2426064|INFO|LogInfo|No new log folders to process. ============================================= 07/08/2026 10:04:27 INCIDENT LOG BEGIN ============================================= 10:04:27.1448193|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::SqliteStorageManager:126 - SQLite version: 3.51.0 10:04:27.1456122|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:626 - Initializing SQLite database at: C:\Program Files (x86)\Citrix\Logs\AOTListenerService\CtxLogDatabase.db 10:04:27.1512939|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:650 - SQLite database opened successfully 10:04:27.1655549|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enableWalMode:772 - WAL mode enabled for improved concurrency 10:04:27.1656921|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::createSchema:755 - Optimized database schema created successfully 10:04:27.1697459|INFO|LogInfo|CtxLogFileService::CtxLogPeriodicSyncManager::CtxLogPeriodicSyncManager:72 - Periodic sync manager created with 30 second upload interval 10:04:27.1698608|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::setMaxStoredRecords:338 - Max stored records limit set to 40000 10:04:27.1705011|WARN|LogWarning|CtxLogFileService::CtxLogFileServiceImpl::setSyncEnabled:309 - Cannot start sync - networking not configured 10:04:27.1742862|INFO|LogInfo|=== ETW Trace Listener & ETL File Parser === 10:04:27.1866888|INFO|LogInfo|Starting continuous IPC message listening for Receiver... 10:04:27.1867340|INFO|LogInfo|Starting continuous IPC message listening for SSP... 10:04:27.1926003|INFO|LogInfo|Reading ctl file C:\Program Files (x86)\Citrix\ICA Client\Receiver\DiagnosticTools\AoTraceProviders.ctl 10:04:27.1934444|INFO|LogInfo|2E948502-7B9F-4796-8820-676E66A87F7B AoLog_Selfservice 10:04:27.1969814|INFO|LogInfo|2AD1F867-8869-4B55-9CA1-E67C7417FBBD AoLog_Receiver 10:04:27.1970015|INFO|LogInfo|C4830C11-6944-44A9-9363-03BB6F93000F AoLog_HdxCommon 10:04:27.1970052|INFO|LogInfo|2408cca3-d648-44e9-aab0-12c06c2900de AoLog_AuthManager 10:04:27.1984518|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from Receiver. 10:04:27.1984682|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from SSP. 10:04:27.1989781|INFO|LogInfo|3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8 AOL_GacsClientService 10:04:27.2116867|INFO|LogInfo|Configuration: Providers: 5 - AoLog_Selfservice (2e948502-7b9f-4796-8820-676e66a87f7b), Level: 16, Keywords: 0xFFFFFFFF - AoLog_Receiver (2ad1f867-8869-4b55-9ca1-e67c7417fbbd), Level: 16, Keywords: 0xFFFFFFFF - AoLog_HdxCommon (c4830c11-6944-44a9-9363-03bb6f93000f), Level: 16, Keywords: 0xFFFFFFFF - AoLog_AuthManager (2408cca3-d648-44e9-aab0-12c06c2900de), Level: 16, Keywords: 0xFFFFFFFF - AOL_GacsClientService (3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8), Level: 16, Keywords: 0xFFFFFFFF Buffer Size: 64KB Min Level: 1 10:04:27.2128454|INFO|LogInfo|Starting ETW listener for real-time event processing... 10:04:27.2259846|INFO|LogInfo|ETW session 'AOTRealTimeSession' started successfully. Handle: 43 10:04:27.2318660|INFO|LogInfo|Enabling 5 ETW providers... 10:04:27.2331366|INFO|LogInfo|Provider 'AoLog_Selfservice' enabled successfully. 10:04:27.2332814|INFO|LogInfo|Provider 'AoLog_Receiver' enabled successfully. 10:04:27.2333381|INFO|LogInfo|Provider 'AoLog_HdxCommon' enabled successfully. 10:04:27.2334108|INFO|LogInfo|Provider 'AoLog_AuthManager' enabled successfully. 10:04:27.2334813|INFO|LogInfo|Provider 'AOL_GacsClientService' enabled successfully. 10:04:27.2391470|INFO|LogInfo|ETW Listener started. 10:04:27.2439245|INFO|LogInfo|Starting event processing... 10:04:27.2512395|INFO|LogInfo|Loaded tracking info with 2 sent folders. 10:04:27.2619823|INFO|LogInfo|Found 3 CTXPreRequisiteInstallLogs- folders 10:04:27.2771634|INFO|LogInfo|Found 4 CTXWorkspaceInstallLogs- folders 10:04:27.2772823|INFO|LogInfo|No new log folders to process. ============================================= 07/10/2026 09:20:27 INCIDENT LOG BEGIN ============================================= 09:20:27.0886066|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::SqliteStorageManager:126 - SQLite version: 3.51.0 09:20:27.0892269|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:626 - Initializing SQLite database at: C:\Program Files (x86)\Citrix\Logs\AOTListenerService\CtxLogDatabase.db 09:20:27.0955913|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:650 - SQLite database opened successfully 09:20:27.1291069|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enableWalMode:772 - WAL mode enabled for improved concurrency 09:20:27.1292681|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::createSchema:755 - Optimized database schema created successfully 09:20:27.1317781|INFO|LogInfo|CtxLogFileService::CtxLogPeriodicSyncManager::CtxLogPeriodicSyncManager:72 - Periodic sync manager created with 30 second upload interval 09:20:27.1318157|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::setMaxStoredRecords:338 - Max stored records limit set to 40000 09:20:27.1322369|WARN|LogWarning|CtxLogFileService::CtxLogFileServiceImpl::setSyncEnabled:309 - Cannot start sync - networking not configured 09:20:27.1350370|INFO|LogInfo|=== ETW Trace Listener & ETL File Parser === 09:20:27.1420791|INFO|LogInfo|Starting continuous IPC message listening for SSP... 09:20:27.1420789|INFO|LogInfo|Starting continuous IPC message listening for Receiver... 09:20:27.1437843|INFO|LogInfo|Reading ctl file C:\Program Files (x86)\Citrix\ICA Client\Receiver\DiagnosticTools\AoTraceProviders.ctl 09:20:27.1481651|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from SSP. 09:20:27.1483515|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from Receiver. 09:20:27.1550961|INFO|LogInfo|2E948502-7B9F-4796-8820-676E66A87F7B AoLog_Selfservice 09:20:27.1591588|INFO|LogInfo|2AD1F867-8869-4B55-9CA1-E67C7417FBBD AoLog_Receiver 09:20:27.1591803|INFO|LogInfo|C4830C11-6944-44A9-9363-03BB6F93000F AoLog_HdxCommon 09:20:27.1591834|INFO|LogInfo|2408cca3-d648-44e9-aab0-12c06c2900de AoLog_AuthManager 09:20:27.1604659|INFO|LogInfo|3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8 AOL_GacsClientService 09:20:27.1691507|INFO|LogInfo|Configuration: Providers: 5 - AoLog_Selfservice (2e948502-7b9f-4796-8820-676e66a87f7b), Level: 16, Keywords: 0xFFFFFFFF - AoLog_Receiver (2ad1f867-8869-4b55-9ca1-e67c7417fbbd), Level: 16, Keywords: 0xFFFFFFFF - AoLog_HdxCommon (c4830c11-6944-44a9-9363-03bb6f93000f), Level: 16, Keywords: 0xFFFFFFFF - AoLog_AuthManager (2408cca3-d648-44e9-aab0-12c06c2900de), Level: 16, Keywords: 0xFFFFFFFF - AOL_GacsClientService (3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8), Level: 16, Keywords: 0xFFFFFFFF Buffer Size: 64KB Min Level: 1 09:20:27.1699334|INFO|LogInfo|Starting ETW listener for real-time event processing... 09:20:27.1787460|INFO|LogInfo|ETW session 'AOTRealTimeSession' started successfully. Handle: 44 09:20:27.1821620|INFO|LogInfo|Enabling 5 ETW providers... 09:20:27.1831436|INFO|LogInfo|Provider 'AoLog_Selfservice' enabled successfully. 09:20:27.1832407|INFO|LogInfo|Provider 'AoLog_Receiver' enabled successfully. 09:20:27.1832769|INFO|LogInfo|Provider 'AoLog_HdxCommon' enabled successfully. 09:20:27.1833295|INFO|LogInfo|Provider 'AoLog_AuthManager' enabled successfully. 09:20:27.1833807|INFO|LogInfo|Provider 'AOL_GacsClientService' enabled successfully. 09:20:27.1864575|INFO|LogInfo|ETW Listener started. 09:20:27.1899406|INFO|LogInfo|Starting event processing... 09:20:27.2026139|INFO|LogInfo|Loaded tracking info with 2 sent folders. 09:20:27.2102308|INFO|LogInfo|Found 3 CTXPreRequisiteInstallLogs- folders 09:20:27.2215069|INFO|LogInfo|Found 4 CTXWorkspaceInstallLogs- folders 09:20:27.2216047|INFO|LogInfo|No new log folders to process. ============================================= 07/10/2026 09:46:08 INCIDENT LOG BEGIN ============================================= 09:46:08.0704435|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::SqliteStorageManager:126 - SQLite version: 3.51.0 09:46:08.0710858|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:626 - Initializing SQLite database at: C:\Program Files (x86)\Citrix\Logs\AOTListenerService\CtxLogDatabase.db 09:46:08.0774751|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:650 - SQLite database opened successfully 09:46:08.1064337|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enableWalMode:772 - WAL mode enabled for improved concurrency 09:46:08.1065608|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::createSchema:755 - Optimized database schema created successfully 09:46:08.1092924|INFO|LogInfo|CtxLogFileService::CtxLogPeriodicSyncManager::CtxLogPeriodicSyncManager:72 - Periodic sync manager created with 30 second upload interval 09:46:08.1093237|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::setMaxStoredRecords:338 - Max stored records limit set to 40000 09:46:08.1097673|WARN|LogWarning|CtxLogFileService::CtxLogFileServiceImpl::setSyncEnabled:309 - Cannot start sync - networking not configured 09:46:08.1143261|INFO|LogInfo|=== ETW Trace Listener & ETL File Parser === 09:46:08.1233849|INFO|LogInfo|Starting continuous IPC message listening for Receiver... 09:46:08.1233948|INFO|LogInfo|Starting continuous IPC message listening for SSP... 09:46:08.1255409|INFO|LogInfo|Reading ctl file C:\Program Files (x86)\Citrix\ICA Client\Receiver\DiagnosticTools\AoTraceProviders.ctl 09:46:08.1315150|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from SSP. 09:46:08.1315154|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from Receiver. 09:46:08.1371273|INFO|LogInfo|2E948502-7B9F-4796-8820-676E66A87F7B AoLog_Selfservice 09:46:08.1388252|INFO|LogInfo|2AD1F867-8869-4B55-9CA1-E67C7417FBBD AoLog_Receiver 09:46:08.1388515|INFO|LogInfo|C4830C11-6944-44A9-9363-03BB6F93000F AoLog_HdxCommon 09:46:08.1388554|INFO|LogInfo|2408cca3-d648-44e9-aab0-12c06c2900de AoLog_AuthManager 09:46:08.1401917|INFO|LogInfo|3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8 AOL_GacsClientService 09:46:08.1483053|INFO|LogInfo|Configuration: Providers: 5 - AoLog_Selfservice (2e948502-7b9f-4796-8820-676e66a87f7b), Level: 16, Keywords: 0xFFFFFFFF - AoLog_Receiver (2ad1f867-8869-4b55-9ca1-e67c7417fbbd), Level: 16, Keywords: 0xFFFFFFFF - AoLog_HdxCommon (c4830c11-6944-44a9-9363-03bb6f93000f), Level: 16, Keywords: 0xFFFFFFFF - AoLog_AuthManager (2408cca3-d648-44e9-aab0-12c06c2900de), Level: 16, Keywords: 0xFFFFFFFF - AOL_GacsClientService (3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8), Level: 16, Keywords: 0xFFFFFFFF Buffer Size: 64KB Min Level: 1 09:46:08.1494183|INFO|LogInfo|Starting ETW listener for real-time event processing... 09:46:08.1600622|INFO|LogInfo|ETW session 'AOTRealTimeSession' started successfully. Handle: 42 09:46:08.1637732|INFO|LogInfo|Enabling 5 ETW providers... 09:46:08.1647288|INFO|LogInfo|Provider 'AoLog_Selfservice' enabled successfully. 09:46:08.1648403|INFO|LogInfo|Provider 'AoLog_Receiver' enabled successfully. 09:46:08.1648849|INFO|LogInfo|Provider 'AoLog_HdxCommon' enabled successfully. 09:46:08.1649537|INFO|LogInfo|Provider 'AoLog_AuthManager' enabled successfully. 09:46:08.1650119|INFO|LogInfo|Provider 'AOL_GacsClientService' enabled successfully. 09:46:08.1679132|INFO|LogInfo|ETW Listener started. 09:46:08.1715551|INFO|LogInfo|Starting event processing... 09:46:08.1861911|INFO|LogInfo|Loaded tracking info with 2 sent folders. 09:46:08.1957666|INFO|LogInfo|Found 3 CTXPreRequisiteInstallLogs- folders 09:46:08.2044559|INFO|LogInfo|Found 4 CTXWorkspaceInstallLogs- folders 09:46:08.2045160|INFO|LogInfo|No new log folders to process. 09:56:21.0208506|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:56:31.5500902|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:56:31.5504784|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:56:41.6831261|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:56:41.6835574|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:56:42.6845968|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:56:42.6849895|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:56:51.8139929|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:56:51.8145465|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:57:01.9443695|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:57:01.9448092|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:57:12.0745578|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:57:12.0749577|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:57:13.0748655|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:57:13.0754651|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:57:22.2056520|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:57:22.2061157|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:57:32.3369419|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:57:32.3373359|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:57:41.8852305|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:57:41.8854055|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:57:41.8855110|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:57:41.8856405|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:57:52.6069424|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:57:52.6073890|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:58:02.7373560|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:58:02.7377134|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:58:03.7371889|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:58:03.7375086|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:58:12.8690136|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:58:12.8696718|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:58:23.0013308|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:58:23.0017509|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:58:33.1312157|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:58:33.1317630|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:58:34.1336031|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:58:34.1339323|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:58:43.2596695|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:58:43.2603467|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:58:53.3153952|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:58:53.3156327|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:59:03.5216780|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:59:03.5220047|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:59:04.5222440|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:59:04.5227461|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:59:13.6520016|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:59:13.6521446|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:59:23.8083824|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:59:23.8086165|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:59:33.9689208|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:59:33.9690620|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:59:34.9704264|ERRO|LogError|Error in event callback: External component has thrown an exception. 09:59:34.9707987|ERRO|LogError|Error in event callback: External component has thrown an exception. 10:03:56.2971116|ERRO|LogError|Error in event callback: External component has thrown an exception. 10:52:32.1074541|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:577 - Record count 43691 exceeds limit 40000, purging 3691 oldest records 10:52:32.1529006|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:607 - Successfully purged 3691 oldest records to enforce limit of 40000 10:52:32.1530902|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::logMessage::::operator ():69 - Purged 3691 records to enforce storage limit 10:52:38.8594490|ERRO|LogError|Error in event callback: External component has thrown an exception. 10:52:38.8599635|ERRO|LogError|Error in event callback: External component has thrown an exception. 10:52:45.6973046|ERRO|LogError|Error in event callback: External component has thrown an exception. 10:52:45.6982072|ERRO|LogError|Error in event callback: External component has thrown an exception. 10:52:48.3437926|ERRO|LogError|Error in event callback: External component has thrown an exception. 10:52:48.3443573|ERRO|LogError|Error in event callback: External component has thrown an exception. 10:52:55.7324955|ERRO|LogError|Error in event callback: External component has thrown an exception. 10:52:55.7327452|ERRO|LogError|Error in event callback: External component has thrown an exception. 10:52:55.7416890|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:58:02.4976548|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:577 - Record count 40991 exceeds limit 40000, purging 991 oldest records 13:58:02.5116504|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:607 - Successfully purged 991 oldest records to enforce limit of 40000 13:58:02.5117157|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::logMessage::::operator ():69 - Purged 991 records to enforce storage limit 14:02:55.6522923|ERRO|LogError|Error in event callback: External component has thrown an exception. 17:43:40.4294329|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:577 - Record count 40999 exceeds limit 40000, purging 999 oldest records 17:43:40.4478229|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:607 - Successfully purged 999 oldest records to enforce limit of 40000 17:43:40.4478578|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::logMessage::::operator ():69 - Purged 999 records to enforce storage limit ============================================= 07/10/2026 21:27:39 INCIDENT LOG BEGIN ============================================= 21:27:39.0976056|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::SqliteStorageManager:126 - SQLite version: 3.51.0 21:27:39.0981947|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:626 - Initializing SQLite database at: C:\Program Files (x86)\Citrix\Logs\AOTListenerService\CtxLogDatabase.db 21:27:39.1043455|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:650 - SQLite database opened successfully 21:27:39.1377098|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enableWalMode:772 - WAL mode enabled for improved concurrency 21:27:39.1378228|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::createSchema:755 - Optimized database schema created successfully 21:27:39.1410383|INFO|LogInfo|CtxLogFileService::CtxLogPeriodicSyncManager::CtxLogPeriodicSyncManager:72 - Periodic sync manager created with 30 second upload interval 21:27:39.1410797|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::setMaxStoredRecords:338 - Max stored records limit set to 40000 21:27:39.1415078|WARN|LogWarning|CtxLogFileService::CtxLogFileServiceImpl::setSyncEnabled:309 - Cannot start sync - networking not configured 21:27:39.1444308|INFO|LogInfo|=== ETW Trace Listener & ETL File Parser === 21:27:39.1514424|INFO|LogInfo|Starting continuous IPC message listening for Receiver... 21:27:39.1514657|INFO|LogInfo|Starting continuous IPC message listening for SSP... 21:27:39.1535359|INFO|LogInfo|Reading ctl file C:\Program Files (x86)\Citrix\ICA Client\Receiver\DiagnosticTools\AoTraceProviders.ctl 21:27:39.1574658|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from Receiver. 21:27:39.1574757|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from SSP. 21:27:39.1657221|INFO|LogInfo|2E948502-7B9F-4796-8820-676E66A87F7B AoLog_Selfservice 21:27:39.1676591|INFO|LogInfo|2AD1F867-8869-4B55-9CA1-E67C7417FBBD AoLog_Receiver 21:27:39.1676840|INFO|LogInfo|C4830C11-6944-44A9-9363-03BB6F93000F AoLog_HdxCommon 21:27:39.1676901|INFO|LogInfo|2408cca3-d648-44e9-aab0-12c06c2900de AoLog_AuthManager 21:27:39.1691780|INFO|LogInfo|3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8 AOL_GacsClientService 21:27:39.1764328|INFO|LogInfo|Configuration: Providers: 5 - AoLog_Selfservice (2e948502-7b9f-4796-8820-676e66a87f7b), Level: 16, Keywords: 0xFFFFFFFF - AoLog_Receiver (2ad1f867-8869-4b55-9ca1-e67c7417fbbd), Level: 16, Keywords: 0xFFFFFFFF - AoLog_HdxCommon (c4830c11-6944-44a9-9363-03bb6f93000f), Level: 16, Keywords: 0xFFFFFFFF - AoLog_AuthManager (2408cca3-d648-44e9-aab0-12c06c2900de), Level: 16, Keywords: 0xFFFFFFFF - AOL_GacsClientService (3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8), Level: 16, Keywords: 0xFFFFFFFF Buffer Size: 64KB Min Level: 1 21:27:39.1770785|INFO|LogInfo|Starting ETW listener for real-time event processing... 21:27:39.1866987|INFO|LogInfo|ETW session 'AOTRealTimeSession' started successfully. Handle: 42 21:27:39.1898461|INFO|LogInfo|Enabling 5 ETW providers... 21:27:39.1906514|INFO|LogInfo|Provider 'AoLog_Selfservice' enabled successfully. 21:27:39.1907315|INFO|LogInfo|Provider 'AoLog_Receiver' enabled successfully. 21:27:39.1907612|INFO|LogInfo|Provider 'AoLog_HdxCommon' enabled successfully. 21:27:39.1908034|INFO|LogInfo|Provider 'AoLog_AuthManager' enabled successfully. 21:27:39.1908390|INFO|LogInfo|Provider 'AOL_GacsClientService' enabled successfully. 21:27:39.1937022|INFO|LogInfo|ETW Listener started. 21:27:39.1967601|INFO|LogInfo|Starting event processing... 21:27:39.2173143|INFO|LogInfo|Loaded tracking info with 2 sent folders. 21:27:39.2242844|INFO|LogInfo|Found 3 CTXPreRequisiteInstallLogs- folders 21:27:39.2360597|INFO|LogInfo|Found 4 CTXWorkspaceInstallLogs- folders 21:27:39.2361493|INFO|LogInfo|No new log folders to process. ============================================= 07/12/2026 09:33:42 INCIDENT LOG BEGIN ============================================= 09:33:42.1068064|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::SqliteStorageManager:126 - SQLite version: 3.51.0 09:33:42.1073480|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:626 - Initializing SQLite database at: C:\Program Files (x86)\Citrix\Logs\AOTListenerService\CtxLogDatabase.db 09:33:42.1132422|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:650 - SQLite database opened successfully 09:33:42.1472660|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enableWalMode:772 - WAL mode enabled for improved concurrency 09:33:42.1474016|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::createSchema:755 - Optimized database schema created successfully 09:33:42.1499262|INFO|LogInfo|CtxLogFileService::CtxLogPeriodicSyncManager::CtxLogPeriodicSyncManager:72 - Periodic sync manager created with 30 second upload interval 09:33:42.1499834|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::setMaxStoredRecords:338 - Max stored records limit set to 40000 09:33:42.1503422|WARN|LogWarning|CtxLogFileService::CtxLogFileServiceImpl::setSyncEnabled:309 - Cannot start sync - networking not configured 09:33:42.1547372|INFO|LogInfo|=== ETW Trace Listener & ETL File Parser === 09:33:42.1616562|INFO|LogInfo|Starting continuous IPC message listening for SSP... 09:33:42.1616559|INFO|LogInfo|Starting continuous IPC message listening for Receiver... 09:33:42.1639162|INFO|LogInfo|Reading ctl file C:\Program Files (x86)\Citrix\ICA Client\Receiver\DiagnosticTools\AoTraceProviders.ctl 09:33:42.1756341|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from Receiver. 09:33:42.1756341|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from SSP. 09:33:42.1803530|INFO|LogInfo|2E948502-7B9F-4796-8820-676E66A87F7B AoLog_Selfservice 09:33:42.1819905|INFO|LogInfo|2AD1F867-8869-4B55-9CA1-E67C7417FBBD AoLog_Receiver 09:33:42.1820119|INFO|LogInfo|C4830C11-6944-44A9-9363-03BB6F93000F AoLog_HdxCommon 09:33:42.1820157|INFO|LogInfo|2408cca3-d648-44e9-aab0-12c06c2900de AoLog_AuthManager 09:33:42.1835285|INFO|LogInfo|3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8 AOL_GacsClientService 09:33:42.1924351|INFO|LogInfo|Configuration: Providers: 5 - AoLog_Selfservice (2e948502-7b9f-4796-8820-676e66a87f7b), Level: 16, Keywords: 0xFFFFFFFF - AoLog_Receiver (2ad1f867-8869-4b55-9ca1-e67c7417fbbd), Level: 16, Keywords: 0xFFFFFFFF - AoLog_HdxCommon (c4830c11-6944-44a9-9363-03bb6f93000f), Level: 16, Keywords: 0xFFFFFFFF - AoLog_AuthManager (2408cca3-d648-44e9-aab0-12c06c2900de), Level: 16, Keywords: 0xFFFFFFFF - AOL_GacsClientService (3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8), Level: 16, Keywords: 0xFFFFFFFF Buffer Size: 64KB Min Level: 1 09:33:42.1931877|INFO|LogInfo|Starting ETW listener for real-time event processing... 09:33:42.2081755|INFO|LogInfo|ETW session 'AOTRealTimeSession' started successfully. Handle: 42 09:33:42.2120018|INFO|LogInfo|Enabling 5 ETW providers... 09:33:42.2130547|INFO|LogInfo|Provider 'AoLog_Selfservice' enabled successfully. 09:33:42.2131729|INFO|LogInfo|Provider 'AoLog_Receiver' enabled successfully. 09:33:42.2132271|INFO|LogInfo|Provider 'AoLog_HdxCommon' enabled successfully. 09:33:42.2133020|INFO|LogInfo|Provider 'AoLog_AuthManager' enabled successfully. 09:33:42.2133792|INFO|LogInfo|Provider 'AOL_GacsClientService' enabled successfully. 09:33:42.2161382|INFO|LogInfo|ETW Listener started. 09:33:42.2205844|INFO|LogInfo|Starting event processing... 09:33:42.2559871|INFO|LogInfo|Loaded tracking info with 2 sent folders. 09:33:42.2635952|INFO|LogInfo|Found 3 CTXPreRequisiteInstallLogs- folders 09:33:42.2741981|INFO|LogInfo|Found 4 CTXWorkspaceInstallLogs- folders 09:33:42.2742789|INFO|LogInfo|No new log folders to process. ============================================= 07/13/2026 09:57:12 INCIDENT LOG BEGIN ============================================= 09:57:12.0795795|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::SqliteStorageManager:126 - SQLite version: 3.51.0 09:57:12.0801299|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:626 - Initializing SQLite database at: C:\Program Files (x86)\Citrix\Logs\AOTListenerService\CtxLogDatabase.db 09:57:12.0858796|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:650 - SQLite database opened successfully 09:57:12.1150965|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enableWalMode:772 - WAL mode enabled for improved concurrency 09:57:12.1152404|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::createSchema:755 - Optimized database schema created successfully 09:57:12.1171300|INFO|LogInfo|CtxLogFileService::CtxLogPeriodicSyncManager::CtxLogPeriodicSyncManager:72 - Periodic sync manager created with 30 second upload interval 09:57:12.1171481|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::setMaxStoredRecords:338 - Max stored records limit set to 40000 09:57:12.1174230|WARN|LogWarning|CtxLogFileService::CtxLogFileServiceImpl::setSyncEnabled:309 - Cannot start sync - networking not configured 09:57:12.1191071|INFO|LogInfo|=== ETW Trace Listener & ETL File Parser === 09:57:12.1243480|INFO|LogInfo|Starting continuous IPC message listening for Receiver... 09:57:12.1243628|INFO|LogInfo|Starting continuous IPC message listening for SSP... 09:57:12.1274449|INFO|LogInfo|Reading ctl file C:\Program Files (x86)\Citrix\ICA Client\Receiver\DiagnosticTools\AoTraceProviders.ctl 09:57:12.1303428|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from Receiver. 09:57:12.1303490|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from SSP. 09:57:12.1370272|INFO|LogInfo|2E948502-7B9F-4796-8820-676E66A87F7B AoLog_Selfservice 09:57:12.1382171|INFO|LogInfo|2AD1F867-8869-4B55-9CA1-E67C7417FBBD AoLog_Receiver 09:57:12.1382364|INFO|LogInfo|C4830C11-6944-44A9-9363-03BB6F93000F AoLog_HdxCommon 09:57:12.1382389|INFO|LogInfo|2408cca3-d648-44e9-aab0-12c06c2900de AoLog_AuthManager 09:57:12.1392113|INFO|LogInfo|3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8 AOL_GacsClientService 09:57:12.1462357|INFO|LogInfo|Configuration: Providers: 5 - AoLog_Selfservice (2e948502-7b9f-4796-8820-676e66a87f7b), Level: 16, Keywords: 0xFFFFFFFF - AoLog_Receiver (2ad1f867-8869-4b55-9ca1-e67c7417fbbd), Level: 16, Keywords: 0xFFFFFFFF - AoLog_HdxCommon (c4830c11-6944-44a9-9363-03bb6f93000f), Level: 16, Keywords: 0xFFFFFFFF - AoLog_AuthManager (2408cca3-d648-44e9-aab0-12c06c2900de), Level: 16, Keywords: 0xFFFFFFFF - AOL_GacsClientService (3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8), Level: 16, Keywords: 0xFFFFFFFF Buffer Size: 64KB Min Level: 1 09:57:12.1469762|INFO|LogInfo|Starting ETW listener for real-time event processing... 09:57:12.1541519|INFO|LogInfo|ETW session 'AOTRealTimeSession' started successfully. Handle: 42 09:57:12.1570272|INFO|LogInfo|Enabling 5 ETW providers... 09:57:12.1577371|INFO|LogInfo|Provider 'AoLog_Selfservice' enabled successfully. 09:57:12.1577984|INFO|LogInfo|Provider 'AoLog_Receiver' enabled successfully. 09:57:12.1578237|INFO|LogInfo|Provider 'AoLog_HdxCommon' enabled successfully. 09:57:12.1578570|INFO|LogInfo|Provider 'AoLog_AuthManager' enabled successfully. 09:57:12.1578857|INFO|LogInfo|Provider 'AOL_GacsClientService' enabled successfully. 09:57:12.1595561|INFO|LogInfo|ETW Listener started. 09:57:12.1625550|INFO|LogInfo|Starting event processing... 09:57:12.1788260|INFO|LogInfo|Loaded tracking info with 2 sent folders. 09:57:12.1836353|INFO|LogInfo|Found 3 CTXPreRequisiteInstallLogs- folders 09:57:12.1907581|INFO|LogInfo|Found 4 CTXWorkspaceInstallLogs- folders 09:57:12.1908261|INFO|LogInfo|No new log folders to process. 10:41:37.2621704|ERRO|LogError|Error in event callback: External component has thrown an exception. 10:41:47.7860406|ERRO|LogError|Error in event callback: External component has thrown an exception. 10:41:47.7865918|ERRO|LogError|Error in event callback: External component has thrown an exception. 10:41:57.9145675|ERRO|LogError|Error in event callback: External component has thrown an exception. 10:41:57.9151646|ERRO|LogError|Error in event callback: External component has thrown an exception. 10:41:58.9152716|ERRO|LogError|Error in event callback: External component has thrown an exception. 10:41:58.9158852|ERRO|LogError|Error in event callback: External component has thrown an exception. 10:42:08.0451738|ERRO|LogError|Error in event callback: External component has thrown an exception. 10:42:08.0456705|ERRO|LogError|Error in event callback: External component has thrown an exception. 10:42:18.1771553|ERRO|LogError|Error in event callback: External component has thrown an exception. 10:42:18.1776904|ERRO|LogError|Error in event callback: External component has thrown an exception. 10:42:29.6548872|ERRO|LogError|Error in event callback: External component has thrown an exception. 10:42:29.6554633|ERRO|LogError|Error in event callback: External component has thrown an exception. 11:20:36.9165570|ERRO|LogError|Error in event callback: External component has thrown an exception. 11:20:47.4518061|ERRO|LogError|Error in event callback: External component has thrown an exception. 11:20:47.4522937|ERRO|LogError|Error in event callback: External component has thrown an exception. 11:20:57.5822512|ERRO|LogError|Error in event callback: External component has thrown an exception. 11:20:57.5828303|ERRO|LogError|Error in event callback: External component has thrown an exception. 11:20:58.5838223|ERRO|LogError|Error in event callback: External component has thrown an exception. 11:20:58.5844158|ERRO|LogError|Error in event callback: External component has thrown an exception. 11:21:07.7142484|ERRO|LogError|Error in event callback: External component has thrown an exception. 11:21:07.7145261|ERRO|LogError|Error in event callback: External component has thrown an exception. 11:21:17.8507610|ERRO|LogError|Error in event callback: External component has thrown an exception. 11:21:17.8513405|ERRO|LogError|Error in event callback: External component has thrown an exception. 11:21:29.3316535|ERRO|LogError|Error in event callback: External component has thrown an exception. 11:21:29.3322234|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:37:01.7990684|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:577 - Record count 41566 exceeds limit 40000, purging 1566 oldest records 13:37:01.8153890|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:607 - Successfully purged 1566 oldest records to enforce limit of 40000 13:37:01.8154445|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::logMessage::::operator ():69 - Purged 1566 records to enforce storage limit 15:47:15.2163575|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:47:25.7500747|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:47:25.7503283|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:47:35.3427444|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:47:35.3435797|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:47:36.3424933|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:47:36.3427759|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:47:46.0140897|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:47:46.0147362|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:47:56.1442114|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:47:56.1444198|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:47:57.1443609|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:47:57.1445940|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:48:06.2728881|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:48:06.2732376|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:48:16.4044216|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:48:16.4046626|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:48:26.5379035|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:48:26.5381023|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:48:27.5387362|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:48:27.5391084|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:48:36.6693082|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:48:36.6695866|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:48:46.8010897|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:48:46.8015689|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:48:56.9270928|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:48:56.9274792|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:48:57.9272107|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:48:57.9277407|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:49:07.0554580|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:49:07.0560043|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:49:17.1909220|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:49:17.1915393|ERRO|LogError|Error in event callback: External component has thrown an exception. 15:50:59.2332719|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:577 - Record count 40967 exceeds limit 40000, purging 967 oldest records 15:50:59.2450154|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:607 - Successfully purged 967 oldest records to enforce limit of 40000 15:50:59.2450406|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::logMessage::::operator ():69 - Purged 967 records to enforce storage limit ============================================= 07/13/2026 19:29:09 INCIDENT LOG BEGIN ============================================= 19:29:09.0793324|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::SqliteStorageManager:126 - SQLite version: 3.51.0 19:29:09.0799046|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:626 - Initializing SQLite database at: C:\Program Files (x86)\Citrix\Logs\AOTListenerService\CtxLogDatabase.db 19:29:09.0860831|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:650 - SQLite database opened successfully 19:29:09.1161019|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enableWalMode:772 - WAL mode enabled for improved concurrency 19:29:09.1162589|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::createSchema:755 - Optimized database schema created successfully 19:29:09.1193265|INFO|LogInfo|CtxLogFileService::CtxLogPeriodicSyncManager::CtxLogPeriodicSyncManager:72 - Periodic sync manager created with 30 second upload interval 19:29:09.1193616|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::setMaxStoredRecords:338 - Max stored records limit set to 40000 19:29:09.1197494|WARN|LogWarning|CtxLogFileService::CtxLogFileServiceImpl::setSyncEnabled:309 - Cannot start sync - networking not configured 19:29:09.1229849|INFO|LogInfo|=== ETW Trace Listener & ETL File Parser === 19:29:09.1296840|INFO|LogInfo|Starting continuous IPC message listening for SSP... 19:29:09.1296846|INFO|LogInfo|Starting continuous IPC message listening for Receiver... 19:29:09.1325467|INFO|LogInfo|Reading ctl file C:\Program Files (x86)\Citrix\ICA Client\Receiver\DiagnosticTools\AoTraceProviders.ctl 19:29:09.1363085|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from SSP. 19:29:09.1363120|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from Receiver. 19:29:09.1426778|INFO|LogInfo|2E948502-7B9F-4796-8820-676E66A87F7B AoLog_Selfservice 19:29:09.1441284|INFO|LogInfo|2AD1F867-8869-4B55-9CA1-E67C7417FBBD AoLog_Receiver 19:29:09.1441467|INFO|LogInfo|C4830C11-6944-44A9-9363-03BB6F93000F AoLog_HdxCommon 19:29:09.1441491|INFO|LogInfo|2408cca3-d648-44e9-aab0-12c06c2900de AoLog_AuthManager 19:29:09.1450445|INFO|LogInfo|3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8 AOL_GacsClientService 19:29:09.1520651|INFO|LogInfo|Configuration: Providers: 5 - AoLog_Selfservice (2e948502-7b9f-4796-8820-676e66a87f7b), Level: 16, Keywords: 0xFFFFFFFF - AoLog_Receiver (2ad1f867-8869-4b55-9ca1-e67c7417fbbd), Level: 16, Keywords: 0xFFFFFFFF - AoLog_HdxCommon (c4830c11-6944-44a9-9363-03bb6f93000f), Level: 16, Keywords: 0xFFFFFFFF - AoLog_AuthManager (2408cca3-d648-44e9-aab0-12c06c2900de), Level: 16, Keywords: 0xFFFFFFFF - AOL_GacsClientService (3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8), Level: 16, Keywords: 0xFFFFFFFF Buffer Size: 64KB Min Level: 1 19:29:09.1526813|INFO|LogInfo|Starting ETW listener for real-time event processing... 19:29:09.1602130|INFO|LogInfo|ETW session 'AOTRealTimeSession' started successfully. Handle: 22 19:29:09.1629465|INFO|LogInfo|Enabling 5 ETW providers... 19:29:09.1637350|INFO|LogInfo|Provider 'AoLog_Selfservice' enabled successfully. 19:29:09.1638263|INFO|LogInfo|Provider 'AoLog_Receiver' enabled successfully. 19:29:09.1638538|INFO|LogInfo|Provider 'AoLog_HdxCommon' enabled successfully. 19:29:09.1638894|INFO|LogInfo|Provider 'AoLog_AuthManager' enabled successfully. 19:29:09.1639214|INFO|LogInfo|Provider 'AOL_GacsClientService' enabled successfully. 19:29:09.1658133|INFO|LogInfo|ETW Listener started. 19:29:09.1686360|INFO|LogInfo|Starting event processing... 19:29:09.1856981|INFO|LogInfo|Loaded tracking info with 2 sent folders. 19:29:09.1909877|INFO|LogInfo|Found 3 CTXPreRequisiteInstallLogs- folders 19:29:09.1998443|INFO|LogInfo|Found 4 CTXWorkspaceInstallLogs- folders 19:29:09.1999180|INFO|LogInfo|No new log folders to process. ============================================= 07/13/2026 20:36:08 INCIDENT LOG BEGIN ============================================= 20:36:08.1036555|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::SqliteStorageManager:126 - SQLite version: 3.51.0 20:36:08.1041891|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:626 - Initializing SQLite database at: C:\Program Files (x86)\Citrix\Logs\AOTListenerService\CtxLogDatabase.db 20:36:08.1099520|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:650 - SQLite database opened successfully 20:36:08.1452411|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enableWalMode:772 - WAL mode enabled for improved concurrency 20:36:08.1453719|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::createSchema:755 - Optimized database schema created successfully 20:36:08.1479952|INFO|LogInfo|CtxLogFileService::CtxLogPeriodicSyncManager::CtxLogPeriodicSyncManager:72 - Periodic sync manager created with 30 second upload interval 20:36:08.1480461|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::setMaxStoredRecords:338 - Max stored records limit set to 40000 20:36:08.1483964|WARN|LogWarning|CtxLogFileService::CtxLogFileServiceImpl::setSyncEnabled:309 - Cannot start sync - networking not configured 20:36:08.1538570|INFO|LogInfo|=== ETW Trace Listener & ETL File Parser === 20:36:08.1602818|INFO|LogInfo|Starting continuous IPC message listening for Receiver... 20:36:08.1602852|INFO|LogInfo|Starting continuous IPC message listening for SSP... 20:36:08.1628236|INFO|LogInfo|Reading ctl file C:\Program Files (x86)\Citrix\ICA Client\Receiver\DiagnosticTools\AoTraceProviders.ctl 20:36:08.1659737|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from Receiver. 20:36:08.1659739|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from SSP. 20:36:08.1735418|INFO|LogInfo|2E948502-7B9F-4796-8820-676E66A87F7B AoLog_Selfservice 20:36:08.1754365|INFO|LogInfo|2AD1F867-8869-4B55-9CA1-E67C7417FBBD AoLog_Receiver 20:36:08.1754641|INFO|LogInfo|C4830C11-6944-44A9-9363-03BB6F93000F AoLog_HdxCommon 20:36:08.1754687|INFO|LogInfo|2408cca3-d648-44e9-aab0-12c06c2900de AoLog_AuthManager 20:36:08.1770604|INFO|LogInfo|3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8 AOL_GacsClientService 20:36:08.1865791|INFO|LogInfo|Configuration: Providers: 5 - AoLog_Selfservice (2e948502-7b9f-4796-8820-676e66a87f7b), Level: 16, Keywords: 0xFFFFFFFF - AoLog_Receiver (2ad1f867-8869-4b55-9ca1-e67c7417fbbd), Level: 16, Keywords: 0xFFFFFFFF - AoLog_HdxCommon (c4830c11-6944-44a9-9363-03bb6f93000f), Level: 16, Keywords: 0xFFFFFFFF - AoLog_AuthManager (2408cca3-d648-44e9-aab0-12c06c2900de), Level: 16, Keywords: 0xFFFFFFFF - AOL_GacsClientService (3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8), Level: 16, Keywords: 0xFFFFFFFF Buffer Size: 64KB Min Level: 1 20:36:08.1883094|INFO|LogInfo|Starting ETW listener for real-time event processing... 20:36:08.1984886|INFO|LogInfo|ETW session 'AOTRealTimeSession' started successfully. Handle: 41 20:36:08.2040071|INFO|LogInfo|Enabling 5 ETW providers... 20:36:08.2053919|INFO|LogInfo|Provider 'AoLog_Selfservice' enabled successfully. 20:36:08.2055297|INFO|LogInfo|Provider 'AoLog_Receiver' enabled successfully. 20:36:08.2055897|INFO|LogInfo|Provider 'AoLog_HdxCommon' enabled successfully. 20:36:08.2056676|INFO|LogInfo|Provider 'AoLog_AuthManager' enabled successfully. 20:36:08.2057953|INFO|LogInfo|Provider 'AOL_GacsClientService' enabled successfully. 20:36:08.2099943|INFO|LogInfo|ETW Listener started. 20:36:08.2133967|INFO|LogInfo|Starting event processing... 20:36:08.2377071|INFO|LogInfo|Loaded tracking info with 2 sent folders. 20:36:08.2476874|INFO|LogInfo|Found 3 CTXPreRequisiteInstallLogs- folders 20:36:08.2603963|INFO|LogInfo|Found 4 CTXWorkspaceInstallLogs- folders 20:36:08.2604847|INFO|LogInfo|No new log folders to process. ============================================= 07/14/2026 09:36:19 INCIDENT LOG BEGIN ============================================= 09:36:19.0780151|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::SqliteStorageManager:126 - SQLite version: 3.51.0 09:36:19.0784841|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:626 - Initializing SQLite database at: C:\Program Files (x86)\Citrix\Logs\AOTListenerService\CtxLogDatabase.db 09:36:19.0845202|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:650 - SQLite database opened successfully 09:36:19.1100819|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enableWalMode:772 - WAL mode enabled for improved concurrency 09:36:19.1102351|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::createSchema:755 - Optimized database schema created successfully 09:36:19.1127121|INFO|LogInfo|CtxLogFileService::CtxLogPeriodicSyncManager::CtxLogPeriodicSyncManager:72 - Periodic sync manager created with 30 second upload interval 09:36:19.1127464|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::setMaxStoredRecords:338 - Max stored records limit set to 40000 09:36:19.1131296|WARN|LogWarning|CtxLogFileService::CtxLogFileServiceImpl::setSyncEnabled:309 - Cannot start sync - networking not configured 09:36:19.1158587|INFO|LogInfo|=== ETW Trace Listener & ETL File Parser === 09:36:19.1214198|INFO|LogInfo|Starting continuous IPC message listening for Receiver... 09:36:19.1214245|INFO|LogInfo|Starting continuous IPC message listening for SSP... 09:36:19.1234141|INFO|LogInfo|Reading ctl file C:\Program Files (x86)\Citrix\ICA Client\Receiver\DiagnosticTools\AoTraceProviders.ctl 09:36:19.1268728|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from Receiver. 09:36:19.1268813|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from SSP. 09:36:19.1342455|INFO|LogInfo|2E948502-7B9F-4796-8820-676E66A87F7B AoLog_Selfservice 09:36:19.1353979|INFO|LogInfo|2AD1F867-8869-4B55-9CA1-E67C7417FBBD AoLog_Receiver 09:36:19.1354166|INFO|LogInfo|C4830C11-6944-44A9-9363-03BB6F93000F AoLog_HdxCommon 09:36:19.1354189|INFO|LogInfo|2408cca3-d648-44e9-aab0-12c06c2900de AoLog_AuthManager 09:36:19.1363555|INFO|LogInfo|3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8 AOL_GacsClientService 09:36:19.1423287|INFO|LogInfo|Configuration: Providers: 5 - AoLog_Selfservice (2e948502-7b9f-4796-8820-676e66a87f7b), Level: 16, Keywords: 0xFFFFFFFF - AoLog_Receiver (2ad1f867-8869-4b55-9ca1-e67c7417fbbd), Level: 16, Keywords: 0xFFFFFFFF - AoLog_HdxCommon (c4830c11-6944-44a9-9363-03bb6f93000f), Level: 16, Keywords: 0xFFFFFFFF - AoLog_AuthManager (2408cca3-d648-44e9-aab0-12c06c2900de), Level: 16, Keywords: 0xFFFFFFFF - AOL_GacsClientService (3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8), Level: 16, Keywords: 0xFFFFFFFF Buffer Size: 64KB Min Level: 1 09:36:19.1428445|INFO|LogInfo|Starting ETW listener for real-time event processing... 09:36:19.1483133|INFO|LogInfo|ETW session 'AOTRealTimeSession' started successfully. Handle: 22 09:36:19.1506170|INFO|LogInfo|Enabling 5 ETW providers... 09:36:19.1511905|INFO|LogInfo|Provider 'AoLog_Selfservice' enabled successfully. 09:36:19.1512548|INFO|LogInfo|Provider 'AoLog_Receiver' enabled successfully. 09:36:19.1512818|INFO|LogInfo|Provider 'AoLog_HdxCommon' enabled successfully. 09:36:19.1513157|INFO|LogInfo|Provider 'AoLog_AuthManager' enabled successfully. 09:36:19.1513482|INFO|LogInfo|Provider 'AOL_GacsClientService' enabled successfully. 09:36:19.1535987|INFO|LogInfo|ETW Listener started. 09:36:19.1562046|INFO|LogInfo|Starting event processing... 09:36:19.1733085|INFO|LogInfo|Loaded tracking info with 2 sent folders. 09:36:19.1782461|INFO|LogInfo|Found 3 CTXPreRequisiteInstallLogs- folders 09:36:19.1851705|INFO|LogInfo|Found 4 CTXWorkspaceInstallLogs- folders 09:36:19.1852366|INFO|LogInfo|No new log folders to process. 16:15:22.9873417|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:577 - Record count 41917 exceeds limit 40000, purging 1917 oldest records 16:15:23.0146991|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:607 - Successfully purged 1917 oldest records to enforce limit of 40000 16:15:23.0147579|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::logMessage::::operator ():69 - Purged 1917 records to enforce storage limit ============================================= 07/15/2026 09:24:25 INCIDENT LOG BEGIN ============================================= 09:24:25.0844232|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::SqliteStorageManager:126 - SQLite version: 3.51.0 09:24:25.0850047|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:626 - Initializing SQLite database at: C:\Program Files (x86)\Citrix\Logs\AOTListenerService\CtxLogDatabase.db 09:24:25.0903899|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:650 - SQLite database opened successfully 09:24:25.1236852|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enableWalMode:772 - WAL mode enabled for improved concurrency 09:24:25.1237846|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::createSchema:755 - Optimized database schema created successfully 09:24:25.1259750|INFO|LogInfo|CtxLogFileService::CtxLogPeriodicSyncManager::CtxLogPeriodicSyncManager:72 - Periodic sync manager created with 30 second upload interval 09:24:25.1260038|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::setMaxStoredRecords:338 - Max stored records limit set to 40000 09:24:25.1263188|WARN|LogWarning|CtxLogFileService::CtxLogFileServiceImpl::setSyncEnabled:309 - Cannot start sync - networking not configured 09:24:25.1305155|INFO|LogInfo|=== ETW Trace Listener & ETL File Parser === 09:24:25.1361873|INFO|LogInfo|Starting continuous IPC message listening for SSP... 09:24:25.1361872|INFO|LogInfo|Starting continuous IPC message listening for Receiver... 09:24:25.1389461|INFO|LogInfo|Reading ctl file C:\Program Files (x86)\Citrix\ICA Client\Receiver\DiagnosticTools\AoTraceProviders.ctl 09:24:25.1412401|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from Receiver. 09:24:25.1413172|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from SSP. 09:24:25.1489171|INFO|LogInfo|2E948502-7B9F-4796-8820-676E66A87F7B AoLog_Selfservice 09:24:25.1505255|INFO|LogInfo|2AD1F867-8869-4B55-9CA1-E67C7417FBBD AoLog_Receiver 09:24:25.1505505|INFO|LogInfo|C4830C11-6944-44A9-9363-03BB6F93000F AoLog_HdxCommon 09:24:25.1505534|INFO|LogInfo|2408cca3-d648-44e9-aab0-12c06c2900de AoLog_AuthManager 09:24:25.1516787|INFO|LogInfo|3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8 AOL_GacsClientService 09:24:25.1585309|INFO|LogInfo|Configuration: Providers: 5 - AoLog_Selfservice (2e948502-7b9f-4796-8820-676e66a87f7b), Level: 16, Keywords: 0xFFFFFFFF - AoLog_Receiver (2ad1f867-8869-4b55-9ca1-e67c7417fbbd), Level: 16, Keywords: 0xFFFFFFFF - AoLog_HdxCommon (c4830c11-6944-44a9-9363-03bb6f93000f), Level: 16, Keywords: 0xFFFFFFFF - AoLog_AuthManager (2408cca3-d648-44e9-aab0-12c06c2900de), Level: 16, Keywords: 0xFFFFFFFF - AOL_GacsClientService (3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8), Level: 16, Keywords: 0xFFFFFFFF Buffer Size: 64KB Min Level: 1 09:24:25.1594625|INFO|LogInfo|Starting ETW listener for real-time event processing... 09:24:25.1690478|INFO|LogInfo|ETW session 'AOTRealTimeSession' started successfully. Handle: 22 09:24:25.1725697|INFO|LogInfo|Enabling 5 ETW providers... 09:24:25.1735770|INFO|LogInfo|Provider 'AoLog_Selfservice' enabled successfully. 09:24:25.1736829|INFO|LogInfo|Provider 'AoLog_Receiver' enabled successfully. 09:24:25.1737231|INFO|LogInfo|Provider 'AoLog_HdxCommon' enabled successfully. 09:24:25.1737725|INFO|LogInfo|Provider 'AoLog_AuthManager' enabled successfully. 09:24:25.1738221|INFO|LogInfo|Provider 'AOL_GacsClientService' enabled successfully. 09:24:25.1769806|INFO|LogInfo|ETW Listener started. 09:24:25.1798041|INFO|LogInfo|Starting event processing... 09:24:25.1953986|INFO|LogInfo|Loaded tracking info with 2 sent folders. 09:24:25.2013405|INFO|LogInfo|Found 3 CTXPreRequisiteInstallLogs- folders 09:24:25.2108834|INFO|LogInfo|Found 4 CTXWorkspaceInstallLogs- folders 09:24:25.2109601|INFO|LogInfo|No new log folders to process. 12:21:18.6173169|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:577 - Record count 41622 exceeds limit 40000, purging 1622 oldest records 12:21:18.6421830|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:607 - Successfully purged 1622 oldest records to enforce limit of 40000 12:21:18.6422786|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::logMessage::::operator ():69 - Purged 1622 records to enforce storage limit 16:15:22.3073324|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:577 - Record count 41000 exceeds limit 40000, purging 1000 oldest records 16:15:22.3209481|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:607 - Successfully purged 1000 oldest records to enforce limit of 40000 16:15:22.3209788|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::logMessage::::operator ():69 - Purged 1000 records to enforce storage limit ============================================= 07/15/2026 18:30:20 INCIDENT LOG BEGIN ============================================= 18:30:20.0985048|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::SqliteStorageManager:126 - SQLite version: 3.51.0 18:30:20.0992342|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:626 - Initializing SQLite database at: C:\Program Files (x86)\Citrix\Logs\AOTListenerService\CtxLogDatabase.db 18:30:20.1136677|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:650 - SQLite database opened successfully 18:30:20.1554635|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enableWalMode:772 - WAL mode enabled for improved concurrency 18:30:20.1555419|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::createSchema:755 - Optimized database schema created successfully 18:30:20.1578010|INFO|LogInfo|CtxLogFileService::CtxLogPeriodicSyncManager::CtxLogPeriodicSyncManager:72 - Periodic sync manager created with 30 second upload interval 18:30:20.1578180|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::setMaxStoredRecords:338 - Max stored records limit set to 40000 18:30:20.1580209|WARN|LogWarning|CtxLogFileService::CtxLogFileServiceImpl::setSyncEnabled:309 - Cannot start sync - networking not configured 18:30:20.1598364|INFO|LogInfo|=== ETW Trace Listener & ETL File Parser === 18:30:20.1663963|INFO|LogInfo|Starting continuous IPC message listening for Receiver... 18:30:20.1664059|INFO|LogInfo|Starting continuous IPC message listening for SSP... 18:30:20.1689856|INFO|LogInfo|Reading ctl file C:\Program Files (x86)\Citrix\ICA Client\Receiver\DiagnosticTools\AoTraceProviders.ctl 18:30:20.1751151|INFO|LogInfo|2E948502-7B9F-4796-8820-676E66A87F7B AoLog_Selfservice 18:30:20.1760588|INFO|LogInfo|2AD1F867-8869-4B55-9CA1-E67C7417FBBD AoLog_Receiver 18:30:20.1760711|INFO|LogInfo|C4830C11-6944-44A9-9363-03BB6F93000F AoLog_HdxCommon 18:30:20.1760732|INFO|LogInfo|2408cca3-d648-44e9-aab0-12c06c2900de AoLog_AuthManager 18:30:20.1768787|INFO|LogInfo|3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8 AOL_GacsClientService 18:30:20.1815487|INFO|LogInfo|Configuration: Providers: 5 - AoLog_Selfservice (2e948502-7b9f-4796-8820-676e66a87f7b), Level: 16, Keywords: 0xFFFFFFFF - AoLog_Receiver (2ad1f867-8869-4b55-9ca1-e67c7417fbbd), Level: 16, Keywords: 0xFFFFFFFF - AoLog_HdxCommon (c4830c11-6944-44a9-9363-03bb6f93000f), Level: 16, Keywords: 0xFFFFFFFF - AoLog_AuthManager (2408cca3-d648-44e9-aab0-12c06c2900de), Level: 16, Keywords: 0xFFFFFFFF - AOL_GacsClientService (3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8), Level: 16, Keywords: 0xFFFFFFFF Buffer Size: 64KB Min Level: 1 18:30:20.1820502|INFO|LogInfo|Starting ETW listener for real-time event processing... 18:30:20.1845604|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from Receiver. 18:30:20.1845606|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from SSP. 18:30:20.1882477|INFO|LogInfo|ETW session 'AOTRealTimeSession' started successfully. Handle: 45 18:30:20.1921889|INFO|LogInfo|Enabling 5 ETW providers... 18:30:20.1926774|INFO|LogInfo|Provider 'AoLog_Selfservice' enabled successfully. 18:30:20.1928080|INFO|LogInfo|Provider 'AoLog_Receiver' enabled successfully. 18:30:20.1928368|INFO|LogInfo|Provider 'AoLog_HdxCommon' enabled successfully. 18:30:20.1928685|INFO|LogInfo|Provider 'AoLog_AuthManager' enabled successfully. 18:30:20.1928987|INFO|LogInfo|Provider 'AOL_GacsClientService' enabled successfully. 18:30:20.1944193|INFO|LogInfo|ETW Listener started. 18:30:20.1964362|INFO|LogInfo|Starting event processing... 18:30:20.2666898|INFO|LogInfo|Loaded tracking info with 2 sent folders. 18:30:20.2711134|INFO|LogInfo|Found 3 CTXPreRequisiteInstallLogs- folders 18:30:20.2778874|INFO|LogInfo|Found 4 CTXWorkspaceInstallLogs- folders 18:30:20.2779287|INFO|LogInfo|No new log folders to process. ============================================= 07/16/2026 09:54:14 INCIDENT LOG BEGIN ============================================= 09:54:14.0799840|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::SqliteStorageManager:126 - SQLite version: 3.51.0 09:54:14.0805488|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:626 - Initializing SQLite database at: C:\Program Files (x86)\Citrix\Logs\AOTListenerService\CtxLogDatabase.db 09:54:14.0860325|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:650 - SQLite database opened successfully 09:54:14.1132029|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enableWalMode:772 - WAL mode enabled for improved concurrency 09:54:14.1133238|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::createSchema:755 - Optimized database schema created successfully 09:54:14.1160625|INFO|LogInfo|CtxLogFileService::CtxLogPeriodicSyncManager::CtxLogPeriodicSyncManager:72 - Periodic sync manager created with 30 second upload interval 09:54:14.1160881|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::setMaxStoredRecords:338 - Max stored records limit set to 40000 09:54:14.1163914|WARN|LogWarning|CtxLogFileService::CtxLogFileServiceImpl::setSyncEnabled:309 - Cannot start sync - networking not configured 09:54:14.1200068|INFO|LogInfo|=== ETW Trace Listener & ETL File Parser === 09:54:14.1328639|INFO|LogInfo|Reading ctl file C:\Program Files (x86)\Citrix\ICA Client\Receiver\DiagnosticTools\AoTraceProviders.ctl 09:54:14.1363380|INFO|LogInfo|Starting continuous IPC message listening for Receiver... 09:54:14.1363592|INFO|LogInfo|Starting continuous IPC message listening for SSP... 09:54:14.1415497|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from SSP. 09:54:14.1415497|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from Receiver. 09:54:14.1432708|INFO|LogInfo|2E948502-7B9F-4796-8820-676E66A87F7B AoLog_Selfservice 09:54:14.1447987|INFO|LogInfo|2AD1F867-8869-4B55-9CA1-E67C7417FBBD AoLog_Receiver 09:54:14.1448193|INFO|LogInfo|C4830C11-6944-44A9-9363-03BB6F93000F AoLog_HdxCommon 09:54:14.1448225|INFO|LogInfo|2408cca3-d648-44e9-aab0-12c06c2900de AoLog_AuthManager 09:54:14.1460316|INFO|LogInfo|3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8 AOL_GacsClientService 09:54:14.1533283|INFO|LogInfo|Configuration: Providers: 5 - AoLog_Selfservice (2e948502-7b9f-4796-8820-676e66a87f7b), Level: 16, Keywords: 0xFFFFFFFF - AoLog_Receiver (2ad1f867-8869-4b55-9ca1-e67c7417fbbd), Level: 16, Keywords: 0xFFFFFFFF - AoLog_HdxCommon (c4830c11-6944-44a9-9363-03bb6f93000f), Level: 16, Keywords: 0xFFFFFFFF - AoLog_AuthManager (2408cca3-d648-44e9-aab0-12c06c2900de), Level: 16, Keywords: 0xFFFFFFFF - AOL_GacsClientService (3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8), Level: 16, Keywords: 0xFFFFFFFF Buffer Size: 64KB Min Level: 1 09:54:14.1540609|INFO|LogInfo|Starting ETW listener for real-time event processing... 09:54:14.1622202|INFO|LogInfo|ETW session 'AOTRealTimeSession' started successfully. Handle: 43 09:54:14.1650426|INFO|LogInfo|Enabling 5 ETW providers... 09:54:14.1662547|INFO|LogInfo|Provider 'AoLog_Selfservice' enabled successfully. 09:54:14.1663427|INFO|LogInfo|Provider 'AoLog_Receiver' enabled successfully. 09:54:14.1663803|INFO|LogInfo|Provider 'AoLog_HdxCommon' enabled successfully. 09:54:14.1664344|INFO|LogInfo|Provider 'AoLog_AuthManager' enabled successfully. 09:54:14.1664862|INFO|LogInfo|Provider 'AOL_GacsClientService' enabled successfully. 09:54:14.1691020|INFO|LogInfo|ETW Listener started. 09:54:14.1736220|INFO|LogInfo|Starting event processing... 09:54:14.1888086|INFO|LogInfo|Loaded tracking info with 2 sent folders. 09:54:14.1956190|INFO|LogInfo|Found 3 CTXPreRequisiteInstallLogs- folders 09:54:14.2039057|INFO|LogInfo|Found 4 CTXWorkspaceInstallLogs- folders 09:54:14.2039820|INFO|LogInfo|No new log folders to process. 13:16:28.7210210|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:577 - Record count 41591 exceeds limit 40000, purging 1591 oldest records 13:16:28.7418463|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:607 - Successfully purged 1591 oldest records to enforce limit of 40000 13:16:28.7418825|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::logMessage::::operator ():69 - Purged 1591 records to enforce storage limit 13:17:33.4709664|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:17:34.4674258|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:17:34.4676715|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:17:43.5926539|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:17:43.5930646|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:17:44.5958191|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:17:44.5959624|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:17:54.1404219|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:17:54.1412117|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:17:54.1477808|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:17:54.1487290|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:18:04.2731843|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:18:04.2736270|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:18:04.2841672|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:18:04.2846104|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:18:14.4068266|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:18:14.4072188|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:18:14.4115541|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:18:14.4117505|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:18:24.5401538|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:18:24.5406309|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:18:24.5445166|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:18:24.5449757|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:18:34.6759916|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:18:34.6762505|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:18:34.6784750|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:18:34.6787551|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:18:44.8106816|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:18:44.8112348|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:18:44.8153564|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:18:44.8157774|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:18:54.9426332|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:18:54.9432681|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:18:54.9482313|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:18:54.9485414|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:19:05.0737054|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:19:05.0741188|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:19:05.0786288|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:19:05.0791687|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:19:15.2078182|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:19:15.2079782|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:19:15.2133067|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:19:15.2138020|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:19:25.1753292|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:19:25.1755611|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:19:25.1779379|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:19:25.1781381|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:19:35.4700274|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:19:35.4704753|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:19:35.4753927|ERRO|LogError|Error in event callback: External component has thrown an exception. 13:19:35.4757744|ERRO|LogError|Error in event callback: External component has thrown an exception. ============================================= 07/16/2026 13:24:49 INCIDENT LOG BEGIN ============================================= 13:24:49.1088778|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::SqliteStorageManager:126 - SQLite version: 3.51.0 13:24:49.1094265|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:626 - Initializing SQLite database at: C:\Program Files (x86)\Citrix\Logs\AOTListenerService\CtxLogDatabase.db 13:24:49.1147098|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:650 - SQLite database opened successfully 13:24:49.1439885|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enableWalMode:772 - WAL mode enabled for improved concurrency 13:24:49.1440854|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::createSchema:755 - Optimized database schema created successfully 13:24:49.1467436|INFO|LogInfo|CtxLogFileService::CtxLogPeriodicSyncManager::CtxLogPeriodicSyncManager:72 - Periodic sync manager created with 30 second upload interval 13:24:49.1467760|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::setMaxStoredRecords:338 - Max stored records limit set to 40000 13:24:49.1471357|WARN|LogWarning|CtxLogFileService::CtxLogFileServiceImpl::setSyncEnabled:309 - Cannot start sync - networking not configured 13:24:49.1496647|INFO|LogInfo|=== ETW Trace Listener & ETL File Parser === 13:24:49.1566571|INFO|LogInfo|Reading ctl file C:\Program Files (x86)\Citrix\ICA Client\Receiver\DiagnosticTools\AoTraceProviders.ctl 13:24:49.1584543|INFO|LogInfo|Starting continuous IPC message listening for Receiver... 13:24:49.1584557|INFO|LogInfo|Starting continuous IPC message listening for SSP... 13:24:49.1637534|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from SSP. 13:24:49.1662252|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from Receiver. 13:24:49.1664782|INFO|LogInfo|2E948502-7B9F-4796-8820-676E66A87F7B AoLog_Selfservice 13:24:49.1678062|INFO|LogInfo|2AD1F867-8869-4B55-9CA1-E67C7417FBBD AoLog_Receiver 13:24:49.1678293|INFO|LogInfo|C4830C11-6944-44A9-9363-03BB6F93000F AoLog_HdxCommon 13:24:49.1678326|INFO|LogInfo|2408cca3-d648-44e9-aab0-12c06c2900de AoLog_AuthManager 13:24:49.1689532|INFO|LogInfo|3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8 AOL_GacsClientService 13:24:49.1760451|INFO|LogInfo|Configuration: Providers: 5 - AoLog_Selfservice (2e948502-7b9f-4796-8820-676e66a87f7b), Level: 16, Keywords: 0xFFFFFFFF - AoLog_Receiver (2ad1f867-8869-4b55-9ca1-e67c7417fbbd), Level: 16, Keywords: 0xFFFFFFFF - AoLog_HdxCommon (c4830c11-6944-44a9-9363-03bb6f93000f), Level: 16, Keywords: 0xFFFFFFFF - AoLog_AuthManager (2408cca3-d648-44e9-aab0-12c06c2900de), Level: 16, Keywords: 0xFFFFFFFF - AOL_GacsClientService (3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8), Level: 16, Keywords: 0xFFFFFFFF Buffer Size: 64KB Min Level: 1 13:24:49.1767603|INFO|LogInfo|Starting ETW listener for real-time event processing... 13:24:49.1844595|INFO|LogInfo|ETW session 'AOTRealTimeSession' started successfully. Handle: 41 13:24:49.1873085|INFO|LogInfo|Enabling 5 ETW providers... 13:24:49.1883980|INFO|LogInfo|Provider 'AoLog_Selfservice' enabled successfully. 13:24:49.1885404|INFO|LogInfo|Provider 'AoLog_Receiver' enabled successfully. 13:24:49.1886012|INFO|LogInfo|Provider 'AoLog_HdxCommon' enabled successfully. 13:24:49.1886738|INFO|LogInfo|Provider 'AoLog_AuthManager' enabled successfully. 13:24:49.1887423|INFO|LogInfo|Provider 'AOL_GacsClientService' enabled successfully. 13:24:49.1923605|INFO|LogInfo|ETW Listener started. 13:24:49.1952251|INFO|LogInfo|Starting event processing... 13:24:49.2195314|INFO|LogInfo|Loaded tracking info with 2 sent folders. 13:24:49.2280761|INFO|LogInfo|Found 3 CTXPreRequisiteInstallLogs- folders 13:24:49.2393058|INFO|LogInfo|Found 4 CTXWorkspaceInstallLogs- folders 13:24:49.2394052|INFO|LogInfo|No new log folders to process. 15:45:13.0088414|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:577 - Record count 41391 exceeds limit 40000, purging 1391 oldest records 15:45:13.0275204|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:607 - Successfully purged 1391 oldest records to enforce limit of 40000 15:45:13.0275496|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::logMessage::::operator ():69 - Purged 1391 records to enforce storage limit 1.01:29:34.9944380|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.01:29:45.5223721|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.01:29:45.5228740|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.01:29:55.6495259|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.01:29:55.6499792|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.01:29:56.6522984|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.01:29:56.6529197|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.01:30:05.7794877|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.01:30:05.7798607|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.01:30:15.9104903|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.01:30:15.9110937|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.01:30:26.0420143|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.01:30:26.0423471|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.01:30:27.0424107|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.01:30:27.0427083|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.01:30:36.1704016|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.01:30:36.1709479|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.01:30:46.3025047|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.01:30:46.3026612|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.01:30:56.4339286|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.01:30:56.4343537|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.01:30:57.4348613|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.01:30:57.4352379|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.01:31:06.5659332|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.01:31:06.5660801|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.01:31:16.6949773|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.01:31:16.6954218|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.01:31:26.8256703|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.01:31:26.8264289|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.01:31:27.8286617|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.01:31:27.8293335|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.01:31:36.9599010|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.01:31:36.9604203|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.01:31:47.0903672|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.01:31:47.0910233|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.01:31:57.2200755|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.01:31:57.2203228|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.01:31:58.2200504|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.01:31:58.2202596|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.01:32:07.3498191|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.01:32:07.3499511|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.01:32:17.4856819|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.01:32:17.4861231|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.01:32:27.6125437|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.01:32:27.6130202|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.01:32:28.6181823|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.01:32:28.6184812|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.01:32:37.7444497|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.01:32:37.7447305|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.01:32:39.7765668|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:577 - Record count 40951 exceeds limit 40000, purging 951 oldest records 1.01:32:39.7973451|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:607 - Successfully purged 951 oldest records to enforce limit of 40000 1.01:32:39.7973742|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::logMessage::::operator ():69 - Purged 951 records to enforce storage limit 1.01:32:53.0717187|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.01:32:53.0722267|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.01:33:03.2065549|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.01:33:03.2070629|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.01:33:04.2074728|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.01:33:04.2082037|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.01:33:13.3379804|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.01:33:13.3383247|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.01:33:23.3673378|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.01:33:23.3679505|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.01:33:33.4990434|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.01:33:34.4996808|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.01:33:34.5016008|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.01:33:34.5020207|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.01:33:43.6277866|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.01:33:43.6280702|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.01:33:57.4805362|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.01:33:57.4811909|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.01:34:07.6105545|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.01:34:07.6109018|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.01:34:08.6129399|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.01:34:08.6133505|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.01:34:17.7381710|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.01:34:17.7383786|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.01:34:27.7732053|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.01:34:27.7736208|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.01:34:37.9057516|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.01:34:37.9063185|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.01:34:38.9073707|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.01:34:38.9077668|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.01:34:48.0386513|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.01:34:48.0389860|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.10:26:21.3621429|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:577 - Record count 40968 exceeds limit 40000, purging 968 oldest records 1.10:26:21.3730321|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:607 - Successfully purged 968 oldest records to enforce limit of 40000 1.10:26:21.3732091|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::logMessage::::operator ():69 - Purged 968 records to enforce storage limit 1.14:20:29.4423045|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:577 - Record count 41000 exceeds limit 40000, purging 1000 oldest records 1.14:20:29.4544230|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:607 - Successfully purged 1000 oldest records to enforce limit of 40000 1.14:20:29.4544552|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::logMessage::::operator ():69 - Purged 1000 records to enforce storage limit 1.18:51:47.9569494|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:577 - Record count 41000 exceeds limit 40000, purging 1000 oldest records 1.18:51:47.9698158|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:607 - Successfully purged 1000 oldest records to enforce limit of 40000 1.18:51:47.9700908|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::logMessage::::operator ():69 - Purged 1000 records to enforce storage limit 2.10:41:12.5440493|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:577 - Record count 41000 exceeds limit 40000, purging 1000 oldest records 2.10:41:12.5576302|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:607 - Successfully purged 1000 oldest records to enforce limit of 40000 2.10:41:12.5576693|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::logMessage::::operator ():69 - Purged 1000 records to enforce storage limit 2.17:52:03.4478879|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:52:04.4459403|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:52:04.4463394|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:52:13.9789589|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:52:13.9794173|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:52:13.9837156|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:52:13.9840559|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:52:24.1107379|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:52:24.1116672|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:52:24.1164974|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:52:24.1170187|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:52:34.2457325|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:52:34.2465478|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:52:34.2517971|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:52:34.2522513|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:52:44.3752750|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:52:44.3762052|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:52:44.3800391|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:52:44.3805730|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:52:54.5072629|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:52:54.5092334|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:52:54.5123523|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:52:54.5127656|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:53:04.6356952|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:53:04.6360960|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:53:04.6395481|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:53:04.6398830|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:53:14.7638666|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:53:14.7643044|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:53:14.7762206|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:53:14.7764753|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:53:24.8914537|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:53:24.8916358|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:53:24.8977704|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:53:24.8981565|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:53:35.0220691|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:53:35.0222709|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:53:35.0263163|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:53:35.0267532|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:53:45.1543378|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:53:45.1566035|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:53:45.1607205|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:53:45.1610695|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:53:55.2874796|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:53:55.2878294|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:53:55.2937592|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:53:55.2942791|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:54:05.4191291|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:54:05.4196107|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:54:05.4224243|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:54:05.4226804|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:54:15.5493536|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:54:15.5503691|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:54:15.5538082|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:54:15.5541222|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:54:25.6764931|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:54:25.6766989|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:54:25.6803539|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:54:25.6804608|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:54:35.8087834|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:54:35.8091153|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:54:35.8138855|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:54:35.8151192|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:54:45.9389369|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:54:45.9395327|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:54:45.9462720|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:54:45.9463876|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:54:56.0677055|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:54:56.0678388|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:54:56.0715264|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:54:56.0719087|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:55:06.1994908|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:55:06.1997717|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:55:07.2048489|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:577 - Record count 40927 exceeds limit 40000, purging 927 oldest records 2.17:55:07.2184571|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:607 - Successfully purged 927 oldest records to enforce limit of 40000 2.17:55:07.2184963|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::logMessage::::operator ():69 - Purged 927 records to enforce storage limit 2.17:55:11.2178274|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:55:11.2183471|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:55:21.4552604|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:55:21.4554944|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:55:21.4589246|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:55:21.4591827|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:55:31.4878477|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:55:31.4879983|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:55:35.5241387|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:55:35.5243497|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:55:45.9406529|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:55:45.9407718|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:55:45.9435303|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:55:45.9439117|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:55:55.9758762|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:55:55.9761798|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:56:00.0241536|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:56:00.0244070|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:56:10.4685137|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:56:10.4690372|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:56:10.4747698|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:56:10.4752999|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:56:20.5006332|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:56:20.5010749|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:56:24.5476740|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:56:24.5481450|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:56:34.9947954|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:56:34.9951980|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:56:35.0000153|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:56:35.0004086|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:56:45.0250583|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:56:45.0255882|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:56:49.0860478|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:56:49.0865540|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:56:59.5176466|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:56:59.5178974|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:56:59.5204841|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:56:59.5210711|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:57:09.5472786|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.17:57:09.5474980|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.18:31:55.2227547|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:577 - Record count 40960 exceeds limit 40000, purging 960 oldest records 2.18:31:55.2334537|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:607 - Successfully purged 960 oldest records to enforce limit of 40000 2.18:31:55.2334773|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::logMessage::::operator ():69 - Purged 960 records to enforce storage limit ============================================= 07/18/2026 22:14:55 INCIDENT LOG BEGIN ============================================= 22:14:55.0930398|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::SqliteStorageManager:126 - SQLite version: 3.51.0 22:14:55.0936706|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:626 - Initializing SQLite database at: C:\Program Files (x86)\Citrix\Logs\AOTListenerService\CtxLogDatabase.db 22:14:55.1005851|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:650 - SQLite database opened successfully 22:14:55.1276714|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enableWalMode:772 - WAL mode enabled for improved concurrency 22:14:55.1278784|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::createSchema:755 - Optimized database schema created successfully 22:14:55.1300579|INFO|LogInfo|CtxLogFileService::CtxLogPeriodicSyncManager::CtxLogPeriodicSyncManager:72 - Periodic sync manager created with 30 second upload interval 22:14:55.1300980|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::setMaxStoredRecords:338 - Max stored records limit set to 40000 22:14:55.1304655|WARN|LogWarning|CtxLogFileService::CtxLogFileServiceImpl::setSyncEnabled:309 - Cannot start sync - networking not configured 22:14:55.1328640|INFO|LogInfo|=== ETW Trace Listener & ETL File Parser === 22:14:55.1399006|INFO|LogInfo|Starting continuous IPC message listening for SSP... 22:14:55.1399040|INFO|LogInfo|Starting continuous IPC message listening for Receiver... 22:14:55.1419350|INFO|LogInfo|Reading ctl file C:\Program Files (x86)\Citrix\ICA Client\Receiver\DiagnosticTools\AoTraceProviders.ctl 22:14:55.1455619|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from Receiver. 22:14:55.1455688|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from SSP. 22:14:55.1527430|INFO|LogInfo|2E948502-7B9F-4796-8820-676E66A87F7B AoLog_Selfservice 22:14:55.1541361|INFO|LogInfo|2AD1F867-8869-4B55-9CA1-E67C7417FBBD AoLog_Receiver 22:14:55.1541535|INFO|LogInfo|C4830C11-6944-44A9-9363-03BB6F93000F AoLog_HdxCommon 22:14:55.1541558|INFO|LogInfo|2408cca3-d648-44e9-aab0-12c06c2900de AoLog_AuthManager 22:14:55.1551939|INFO|LogInfo|3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8 AOL_GacsClientService 22:14:55.1613071|INFO|LogInfo|Configuration: Providers: 5 - AoLog_Selfservice (2e948502-7b9f-4796-8820-676e66a87f7b), Level: 16, Keywords: 0xFFFFFFFF - AoLog_Receiver (2ad1f867-8869-4b55-9ca1-e67c7417fbbd), Level: 16, Keywords: 0xFFFFFFFF - AoLog_HdxCommon (c4830c11-6944-44a9-9363-03bb6f93000f), Level: 16, Keywords: 0xFFFFFFFF - AoLog_AuthManager (2408cca3-d648-44e9-aab0-12c06c2900de), Level: 16, Keywords: 0xFFFFFFFF - AOL_GacsClientService (3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8), Level: 16, Keywords: 0xFFFFFFFF Buffer Size: 64KB Min Level: 1 22:14:55.1620814|INFO|LogInfo|Starting ETW listener for real-time event processing... 22:14:55.1699773|INFO|LogInfo|ETW session 'AOTRealTimeSession' started successfully. Handle: 22 22:14:55.1736026|INFO|LogInfo|Enabling 5 ETW providers... 22:14:55.1745678|INFO|LogInfo|Provider 'AoLog_Selfservice' enabled successfully. 22:14:55.1747051|INFO|LogInfo|Provider 'AoLog_Receiver' enabled successfully. 22:14:55.1747726|INFO|LogInfo|Provider 'AoLog_HdxCommon' enabled successfully. 22:14:55.1748551|INFO|LogInfo|Provider 'AoLog_AuthManager' enabled successfully. 22:14:55.1749415|INFO|LogInfo|Provider 'AOL_GacsClientService' enabled successfully. 22:14:55.1786381|INFO|LogInfo|ETW Listener started. 22:14:55.1827487|INFO|LogInfo|Starting event processing... 22:14:55.2096996|INFO|LogInfo|Loaded tracking info with 2 sent folders. 22:14:55.2159335|INFO|LogInfo|Found 3 CTXPreRequisiteInstallLogs- folders 22:14:55.2241695|INFO|LogInfo|Found 4 CTXWorkspaceInstallLogs- folders 22:14:55.2242341|INFO|LogInfo|No new log folders to process. ============================================= 07/20/2026 09:30:22 INCIDENT LOG BEGIN ============================================= 09:30:22.0787095|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::SqliteStorageManager:126 - SQLite version: 3.51.0 09:30:22.0792261|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:626 - Initializing SQLite database at: C:\Program Files (x86)\Citrix\Logs\AOTListenerService\CtxLogDatabase.db 09:30:22.0849662|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::initializeDatabase:650 - SQLite database opened successfully 09:30:22.1111264|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enableWalMode:772 - WAL mode enabled for improved concurrency 09:30:22.1112255|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::createSchema:755 - Optimized database schema created successfully 09:30:22.1132488|INFO|LogInfo|CtxLogFileService::CtxLogPeriodicSyncManager::CtxLogPeriodicSyncManager:72 - Periodic sync manager created with 30 second upload interval 09:30:22.1132823|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::setMaxStoredRecords:338 - Max stored records limit set to 40000 09:30:22.1135778|WARN|LogWarning|CtxLogFileService::CtxLogFileServiceImpl::setSyncEnabled:309 - Cannot start sync - networking not configured 09:30:22.1155353|INFO|LogInfo|=== ETW Trace Listener & ETL File Parser === 09:30:22.1209898|INFO|LogInfo|Starting continuous IPC message listening for Receiver... 09:30:22.1209951|INFO|LogInfo|Starting continuous IPC message listening for SSP... 09:30:22.1230440|INFO|LogInfo|Reading ctl file C:\Program Files (x86)\Citrix\ICA Client\Receiver\DiagnosticTools\AoTraceProviders.ctl 09:30:22.1269880|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from Receiver. 09:30:22.1269883|INFO|LogInfo|Creating named pipe server instance for receiving IPC msgs from SSP. 09:30:22.1341212|INFO|LogInfo|2E948502-7B9F-4796-8820-676E66A87F7B AoLog_Selfservice 09:30:22.1355315|INFO|LogInfo|2AD1F867-8869-4B55-9CA1-E67C7417FBBD AoLog_Receiver 09:30:22.1355535|INFO|LogInfo|C4830C11-6944-44A9-9363-03BB6F93000F AoLog_HdxCommon 09:30:22.1355567|INFO|LogInfo|2408cca3-d648-44e9-aab0-12c06c2900de AoLog_AuthManager 09:30:22.1366298|INFO|LogInfo|3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8 AOL_GacsClientService 09:30:22.1436560|INFO|LogInfo|Configuration: Providers: 5 - AoLog_Selfservice (2e948502-7b9f-4796-8820-676e66a87f7b), Level: 16, Keywords: 0xFFFFFFFF - AoLog_Receiver (2ad1f867-8869-4b55-9ca1-e67c7417fbbd), Level: 16, Keywords: 0xFFFFFFFF - AoLog_HdxCommon (c4830c11-6944-44a9-9363-03bb6f93000f), Level: 16, Keywords: 0xFFFFFFFF - AoLog_AuthManager (2408cca3-d648-44e9-aab0-12c06c2900de), Level: 16, Keywords: 0xFFFFFFFF - AOL_GacsClientService (3f2a8c5e-d9b4-4a7f-8e6c-b1a9d7f3e2c8), Level: 16, Keywords: 0xFFFFFFFF Buffer Size: 64KB Min Level: 1 09:30:22.1444946|INFO|LogInfo|Starting ETW listener for real-time event processing... 09:30:22.1526625|INFO|LogInfo|ETW session 'AOTRealTimeSession' started successfully. Handle: 42 09:30:22.1556743|INFO|LogInfo|Enabling 5 ETW providers... 09:30:22.1564320|INFO|LogInfo|Provider 'AoLog_Selfservice' enabled successfully. 09:30:22.1565198|INFO|LogInfo|Provider 'AoLog_Receiver' enabled successfully. 09:30:22.1565574|INFO|LogInfo|Provider 'AoLog_HdxCommon' enabled successfully. 09:30:22.1566103|INFO|LogInfo|Provider 'AoLog_AuthManager' enabled successfully. 09:30:22.1566551|INFO|LogInfo|Provider 'AOL_GacsClientService' enabled successfully. 09:30:22.1590143|INFO|LogInfo|ETW Listener started. 09:30:22.1618297|INFO|LogInfo|Starting event processing... 09:30:22.1817602|INFO|LogInfo|Loaded tracking info with 2 sent folders. 09:30:22.1874414|INFO|LogInfo|Found 3 CTXPreRequisiteInstallLogs- folders 09:30:22.1943278|INFO|LogInfo|Found 4 CTXWorkspaceInstallLogs- folders 09:30:22.1943993|INFO|LogInfo|No new log folders to process. 11:12:02.3483681|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:577 - Record count 41083 exceeds limit 40000, purging 1083 oldest records 11:12:02.3621584|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:607 - Successfully purged 1083 oldest records to enforce limit of 40000 11:12:02.3622145|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::logMessage::::operator ():69 - Purged 1083 records to enforce storage limit 20:59:24.3978559|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:577 - Record count 41000 exceeds limit 40000, purging 1000 oldest records 20:59:24.4130086|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:607 - Successfully purged 1000 oldest records to enforce limit of 40000 20:59:24.4130460|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::logMessage::::operator ():69 - Purged 1000 records to enforce storage limit 1.15:33:11.4975118|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:577 - Record count 41000 exceeds limit 40000, purging 1000 oldest records 1.15:33:11.5125628|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:607 - Successfully purged 1000 oldest records to enforce limit of 40000 1.15:33:11.5126061|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::logMessage::::operator ():69 - Purged 1000 records to enforce storage limit 1.15:33:17.8865814|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.15:33:17.8873366|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.15:33:25.2187722|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.15:33:25.2190320|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.15:33:27.8888115|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.15:33:27.8891556|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.15:33:35.2524079|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.15:33:35.2528322|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.15:33:35.2562630|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.19:58:15.2090314|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:577 - Record count 40991 exceeds limit 40000, purging 991 oldest records 1.19:58:15.2211686|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:607 - Successfully purged 991 oldest records to enforce limit of 40000 1.19:58:15.2212080|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::logMessage::::operator ():69 - Purged 991 records to enforce storage limit 1.21:58:28.9890359|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.21:58:39.5221405|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.21:58:39.5227718|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.21:58:49.6532480|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.21:58:49.6534759|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.21:58:50.6596519|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.21:58:50.6597899|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.21:58:59.7786638|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.21:58:59.7789751|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.21:59:09.9094310|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.21:59:09.9098872|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.21:59:20.0408971|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.21:59:20.0414808|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.21:59:21.0417603|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.21:59:21.0419615|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.21:59:30.1665654|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.21:59:30.1672713|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.21:59:40.2969061|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.21:59:40.2974682|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.21:59:50.4251920|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.21:59:50.4256720|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.21:59:51.4315587|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.21:59:51.4322792|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.22:00:00.5534089|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.22:00:00.5540396|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.22:00:10.6836612|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.22:00:10.6842686|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.22:00:20.8150944|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.22:00:20.8156163|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.22:00:21.8156339|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.22:00:21.8161385|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.22:00:30.9403584|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.22:00:30.9405368|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.22:00:41.0718071|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.22:00:41.0723792|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.22:00:51.2016151|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.22:00:51.2022342|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.22:00:52.2052229|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.22:00:52.2059480|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.22:01:01.3307983|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.22:01:01.3315241|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.22:01:11.4644636|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.22:01:11.4647575|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.22:01:21.5939401|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.22:01:21.5946671|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.22:01:22.5948492|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.22:01:22.5954413|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.22:01:31.7223227|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.22:01:31.7224563|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.22:01:46.9742814|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.22:01:46.9747826|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.22:01:57.1051058|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.22:01:57.1053303|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.22:01:58.1065813|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.22:01:58.1069864|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.22:02:07.2351308|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.22:02:07.2355207|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.22:02:17.2643304|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.22:02:17.2647901|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.22:02:27.3945492|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.22:02:27.3949218|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.22:02:28.3961783|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.22:02:28.3964700|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.22:02:37.5210524|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.22:02:37.5213366|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.22:02:51.5125619|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.22:02:51.5127809|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.22:03:01.6438254|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.22:03:01.6442041|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.22:03:02.6462899|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.22:03:02.6467695|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.22:03:11.7710989|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.22:03:11.7715912|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.22:03:21.8015801|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.22:03:21.8022624|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.22:03:31.9286295|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.22:03:31.9290754|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.22:03:32.9292697|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.22:03:32.9295834|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.22:03:42.0585459|ERRO|LogError|Error in event callback: External component has thrown an exception. 1.22:03:42.0589842|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:23:56.8394385|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:577 - Record count 40919 exceeds limit 40000, purging 919 oldest records 2.09:23:56.8569518|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:607 - Successfully purged 919 oldest records to enforce limit of 40000 2.09:23:56.8571137|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::logMessage::::operator ():69 - Purged 919 records to enforce storage limit 2.09:24:03.3112391|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:24:03.3115868|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:24:10.6881111|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:24:10.6889572|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:24:13.3516320|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:24:13.3519621|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:24:20.7212848|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:24:20.7215273|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:24:20.7255626|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:30:33.8162656|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:30:33.8166255|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:30:43.9443623|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:30:43.9447466|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:30:44.9455068|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:30:44.9459070|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:30:54.0747187|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:30:54.0749811|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:30:55.0786959|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:30:55.0791002|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:31:04.1023837|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:31:04.1026006|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:31:05.1045378|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:31:05.1057646|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:31:16.2381007|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:31:16.2386373|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:31:26.3686259|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:31:26.3688586|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:31:27.3694922|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:31:27.3696266|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:31:36.4970787|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:31:36.4972049|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:31:46.6252457|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:31:46.6254312|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:31:56.7552059|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:31:56.7556637|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:31:57.7556448|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:31:57.7561445|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:32:06.8827718|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:32:06.8831108|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:32:17.0120093|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:32:17.0126836|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:32:27.1418073|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:32:27.1421145|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:32:28.1425215|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:32:28.1428713|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:32:37.2682242|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:32:37.2683747|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:32:47.3989754|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:32:47.3991117|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:32:57.5264061|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:32:57.5266307|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:32:58.5277747|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:32:58.5279197|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:33:07.6531429|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:33:07.6534191|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:33:17.7842941|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:33:17.7847569|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:33:27.9123027|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:33:27.9127577|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:33:28.9149392|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:33:28.9154528|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:33:38.0400481|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:33:38.0405669|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:33:48.1697244|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:33:48.1698716|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:33:58.3002793|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:33:58.3006252|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:33:59.3021163|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:33:59.3023341|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:34:08.4265585|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:34:08.4269173|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:34:09.4442871|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:577 - Record count 40929 exceeds limit 40000, purging 929 oldest records 2.09:34:09.4665640|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:607 - Successfully purged 929 oldest records to enforce limit of 40000 2.09:34:09.4666114|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::logMessage::::operator ():69 - Purged 929 records to enforce storage limit 2.09:34:23.3566679|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:34:23.3572811|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:34:33.4867510|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:34:33.4872168|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:34:34.4876657|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:34:34.4881341|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:34:43.6141141|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:34:43.6144995|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:34:53.6449596|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:34:53.6455190|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:35:03.7724438|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:35:03.7726723|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:35:04.7742275|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:35:04.7745964|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:35:13.9002909|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:35:13.9004654|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:35:32.6647811|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:35:32.6653154|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:35:38.1718624|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:35:38.1721254|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:35:48.2308961|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:35:48.2313747|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:35:55.6008917|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:35:55.6010422|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:35:58.2645759|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:35:58.2648976|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:36:05.6321723|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:36:05.6323059|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.09:36:05.6350178|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.12:06:23.5593308|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:577 - Record count 40971 exceeds limit 40000, purging 971 oldest records 2.12:06:23.5740744|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:607 - Successfully purged 971 oldest records to enforce limit of 40000 2.12:06:23.5741409|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::logMessage::::operator ():69 - Purged 971 records to enforce storage limit 2.15:50:18.8144819|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.15:50:29.3391492|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.15:50:29.3394333|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.15:50:39.4655700|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.15:50:39.4658203|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.15:50:40.4673936|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.15:50:40.4677769|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.15:50:49.5939933|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.15:50:49.5956200|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.15:50:59.7242004|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.15:50:59.7244938|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.15:51:09.8505159|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.15:51:09.8509244|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.15:51:10.8520201|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.15:51:10.8522630|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.15:51:19.9821489|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.15:51:19.9823706|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.15:51:30.1112981|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.15:51:30.1117310|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.15:51:40.2392159|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.15:51:40.2397183|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.15:51:41.2396217|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.15:51:41.2400346|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.15:51:50.3664728|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.15:51:50.3667429|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.15:52:00.4960537|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.15:52:00.4965358|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.15:52:10.6211180|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.15:52:10.6216554|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.15:52:11.6215626|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.15:52:11.6220642|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.15:52:20.7484586|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.15:52:20.7491138|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.15:52:30.8766199|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.15:52:30.8773336|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.15:52:41.0035840|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.15:52:41.0041131|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.15:52:42.0043682|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.15:52:42.0049444|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.15:52:51.1266294|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.15:52:51.1278108|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.15:53:01.2543316|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.15:53:01.2549210|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.15:53:11.3835944|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.15:53:11.3841789|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.15:53:12.3859938|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.15:53:12.3865462|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.15:53:21.5085549|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.15:53:21.5088387|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.15:53:37.1579105|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.15:53:37.1584204|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.15:53:47.2887203|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.15:53:47.2888772|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.15:53:48.2907638|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.15:53:48.2910158|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.15:53:57.4187976|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.15:53:57.4190537|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.15:54:07.4492011|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.15:54:07.4494858|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.15:54:17.5790474|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.15:54:17.5792133|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.15:54:18.5802850|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.15:54:18.5806314|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.15:54:27.7072887|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.15:54:27.7073755|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.15:54:31.7174137|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:577 - Record count 40935 exceeds limit 40000, purging 935 oldest records 2.15:54:31.7291048|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:607 - Successfully purged 935 oldest records to enforce limit of 40000 2.15:54:31.7291494|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::logMessage::::operator ():69 - Purged 935 records to enforce storage limit 2.15:54:42.3117546|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.15:54:42.3125280|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.15:54:52.4389534|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.15:54:52.4392739|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.15:54:53.4391194|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.15:54:53.4392777|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.15:55:02.5660652|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.15:55:02.5667716|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.15:55:12.5996043|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.15:55:12.5997479|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.15:55:22.7265339|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.15:55:22.7268378|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.15:55:23.7269237|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.15:55:23.7275134|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.15:55:32.8519847|ERRO|LogError|Error in event callback: External component has thrown an exception. 2.15:55:32.8522819|ERRO|LogError|Error in event callback: External component has thrown an exception. 3.13:26:49.7246789|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:577 - Record count 40984 exceeds limit 40000, purging 984 oldest records 3.13:26:49.7359733|INFO|LogInfo|CtxLogFileService::SqliteStorageManager::enforceRecordCountLimit:607 - Successfully purged 984 oldest records to enforce limit of 40000 3.13:26:49.7360379|INFO|LogInfo|CtxLogFileService::CtxLogFileServiceImpl::logMessage::::operator ():69 - Purged 984 records to enforce storage limit 3.14:17:21.3759837|ERRO|LogError|Error in event callback: External component has thrown an exception. 3.14:17:31.9101278|ERRO|LogError|Error in event callback: External component has thrown an exception. 3.14:17:31.9107276|ERRO|LogError|Error in event callback: External component has thrown an exception. 3.14:17:42.0425659|ERRO|LogError|Error in event callback: External component has thrown an exception. 3.14:17:42.0432302|ERRO|LogError|Error in event callback: External component has thrown an exception. 3.14:17:43.0453536|ERRO|LogError|Error in event callback: External component has thrown an exception. 3.14:17:43.0457929|ERRO|LogError|Error in event callback: External component has thrown an exception. 3.14:17:52.1736702|ERRO|LogError|Error in event callback: External component has thrown an exception. 3.14:17:52.1740115|ERRO|LogError|Error in event callback: External component has thrown an exception. 3.14:18:02.3067224|ERRO|LogError|Error in event callback: External component has thrown an exception. 3.14:18:02.3071148|ERRO|LogError|Error in event callback: External component has thrown an exception. 3.14:18:12.4337764|ERRO|LogError|Error in event callback: External component has thrown an exception. 3.14:18:12.4342142|ERRO|LogError|Error in event callback: External component has thrown an exception. 3.14:18:13.4352783|ERRO|LogError|Error in event callback: External component has thrown an exception. 3.14:18:13.4357104|ERRO|LogError|Error in event callback: External component has thrown an exception. 3.14:18:22.5624050|ERRO|LogError|Error in event callback: External component has thrown an exception. 3.14:18:22.5627044|ERRO|LogError|Error in event callback: External component has thrown an exception. 3.14:18:32.4959405|ERRO|LogError|Error in event callback: External component has thrown an exception. 3.14:18:32.4969692|ERRO|LogError|Error in event callback: External component has thrown an exception. 3.14:18:42.8173910|ERRO|LogError|Error in event callback: External component has thrown an exception. 3.14:18:42.8182304|ERRO|LogError|Error in event callback: External component has thrown an exception. 3.14:18:43.8184677|ERRO|LogError|Error in event callback: External component has thrown an exception. 3.14:18:43.8188295|ERRO|LogError|Error in event callback: External component has thrown an exception.